Menu
Burger King Customer Service Phone, Email, Contacts

Burger King
reviews & complaints

Learn how the rating is calculated

1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Burger King has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Burger King. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King reviews & complaints 4599

Filter reviews by rating
5
2 reviews
4
0 review
3
1 review
2
5 reviews
1
9 reviews
Sort by:

Newest Burger King reviews & complaints

ComplaintsBoard
T
5:54 pm EDT

Burger King 10 piece nugget

I went through the drive through earlier today. I ordered a meal with fries and a soda, a chicken jr, and a 10 piece nugget, and they didn't put the nuggets in the bag but I was still charged for them. I have the receipt if needed. I was on my way to New Jersey so I couldn't go back to get them by the time I noticed. The man who gave me the food was very friendly and the service was fast, but I didn't think to check the bag.

Read full review of Burger King
Hide full review
ComplaintsBoard
S
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King assistant manager brooke and wait time for food

I was at the Burger King in Nashua NH this afternoon and it was the worse experience I have ever experienced. All the employees behind the counter and rude and after waiting 15 mins for my food and seeing my burgers sit on a tray waiting for my other food I said something to Brooke the assistant manager and she literary yelled at me. I told her to remake the burgers and I'm not sure if she did cuz I went an sat down at a table until my food was ready. After more than 20 mins she called my number and no apologize for the wait or her being so rude. I will never go back to this Nashua store again. She is a assistant district manager therefore she should know how to talk and treat customers but obviously she doesn't. She needs to take a few classes on how to handle customers and have more patience under pressure.

Read full review of Burger King
Hide full review
ComplaintsBoard
D
8:03 pm EDT

Burger King customer service

I pulled up to an empty drive through and was immediately asked to please wait. After waiting nearly a minute I proceeded with my order and was again asked to please wait. I have been sarcastically said oh do you have ghosts customer that I'm not aware of and was then told that there are only two of us here you're going to have to wait. Again I mention there are no other customers at the store. I decided to go ahead and get my food anyway but the employee at the window was extremely rude almost threw my food at me and then told me to just have a nice day and shut her window when I knocked on the window to speak to her further she refused, turned and walked away. The employee's name was Jewel.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
5:50 pm EDT

Burger King wrong food order

I went through the drive-thru and ordered 2 of your new sourdough sandwiches. I specifically asked what came on the sandwiches and asked for one of them to not have bacon or onion. When I got to the window she asked me if I had lemonade to drink and I told her no that I asked for Dr. Pepper. She walked away after handing me my bag of deserts and food and asked another girl to get me my drink. I checked the bag to ensure my desserts were there and my fries and I drove away. I come home to find that the sandwiches I ordered were completely incorrect. We were given some sort of double cheeseburgers instead of the sourdough sandwiches. We just had a baby 3 weeks ago so I can't just drive back to the location and have it fixed. I have never been more disappointed because I paid $21 for them to screw up my order. The drive-thru screen was correct when I placed my order so someone really messed up. I only went to Burger King for the new sourdough sandwiches and would have chosen somewhere else had I known there was going to be a mishap. I would like someone to contact me in regards to my order because I am extremely angry and disappointed.

Read full review of Burger King
Hide full review
ComplaintsBoard
J
3:28 pm EDT

Burger King appearance of the store

He Burger King located on 501 S. Kings Hwy in Myrtle Beach, South Carolina is not well ypkept at all. One of the doors was locked, so I had to walk halfway aroind to the other side just to enter. The parking lot and grass has trash everywhere.No outside ashtray so cigarette butts are all over the place. The windows were not clean and very streaky. The floor had looked as if it hasn't been swept all day. There evenbwas one of gloves that employees wear on the floor close to the men's room and hadn't been picked up. The restrooms were horrifying. Looked and smelled as if they weren't cleaned in a long time. I chose not to eat here because of all this. If they dont care about the store, then to me;why would they care about their food. I will not be returning here until changes are made. Not a good look for a franchise that very popular!

Read full review of Burger King
Hide full review
ComplaintsBoard
C
8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King terrible service

Order #83 at the location of 3109 Route 38, Mount Laurel, NJ 08054 on 4/26/2018 was taken in the drive through at 8:25 Pm And was not received until 8:48. There were only two cars in front of me the entire time, there were no customers inside the store, three employees standing at the window when I pulled up to get my order and they were laughing! The manager offered me a soda when I asked, " why does it take so long to prepare fast food?" Of course I didn't accept ut. If I wanted a soda, I would have ordered one! He thought it was hilarious that I waited 23 minutes for two burgers! Well i find that a disgrace and poor management makes for poor employees and loss of customers! I just thought you should be aware!

Read full review of Burger King
Hide full review
ComplaintsBoard
B
7:16 pm EDT

Burger King customer service

I went to the burger king located on irving park And Narragansett store # 6358 and the manager was very rude i ask her that i wanted my whopper fresh of the broiler and she said didnt want to do my order fresh she was ignoring my request and being very unprofessional her name is danielle i dont think a manager should treat customers the way she was doing at the register she had a mess in the ground also of fries very dirty floor dont think ill be going to that burgerking restaurant again!

Read full review of Burger King
Hide full review
ComplaintsBoard
B
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King service at burger king on roosevelt rd maywood, il

I ordered for my friend and I. Manager gave me the bag. As I was getting my drink, she asked for my bag back. The order was not correct. She gave me my bag back. I stated to her I'm hoping my order is correct. She said nothing. Totally ignored me as if I was not speaking to her. I stated to her I hope I don't have to come back. She still said nothing. Dismissed me as if I didn't exist and proceeded to talked to other people. I was not happy with her NOT acknowledging me. My order#217. Service was at 113 W Roosevelt Rd phone number [protected]. I came in at 12:15pm My survey code is [protected]

Read full review of Burger King
Hide full review
ComplaintsBoard
P
9:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King the manager brenda at the paul's valley oklahoma francis

I have put in an application several times a guy named cody said there was 2 positions on evening shift and 1 on day shift when i spoke with Brenda 4/26/2018 she said she wasn't going to hire me because i only had 1 job contact down and i tried to explain but she got rude when i asked who her boss was and a phone number an she gave me a name jeff birdmen but refused to provide me a number an hung up on me. I was told several months ago i would be hired my application was put on top of the stack an i know several people that have been hired since. I tried to explain i draw disability an have for about 10yrs that's why there is only 1 job contact down and she mentioned a background check an i have a felony but i know several people that has a lot of felonies that have been hired and have the same charge so i feel that i am being discriminated against for some reason and am going to speak with a lawyer if something isn't done please contact me about this situation my number is [protected] or email me [protected]@gmail.com thank you for your attention

Read full review of Burger King
Hide full review
ComplaintsBoard
P
12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King customer service

I'm sorry but tonight I went to Burger King and I really got annoyed. Went to drive thur long line which was fine but after almost 10 mins I started to get a little irritated. Finally got to the window and the worker never acknowledged me and after 3 mins I had to yell hello, and no response and I know he heard me bUt again no acknowledgement. Finally after yelling again he looked at me yell wait my machine is not working and just the way he said it I said [censored] you and drove away because all he had to do when I Got to the window was to acknowledge me and tell me give me a minute there's something wrong with my machine and I would've been OK with that and waited but no his attitude sucked and I left because I don't need that service or that attitude!

Read full review of Burger King
Hide full review
ComplaintsBoard
T
8:15 pm EDT

Burger King complaint about your build up

I went to the forest park, ga 30297 franchise, located next to the Chik fil A on Jonesboro rd., I wanted to try your new, so called going to best chik fil a sandwich, they did not have any buns for the sandwich. I will never go to kfc, again. Though, one of my fondest memories was when my parents took me to see true grit, the movie, in 1970 at the drive inn and we took a bucket of kfc. Shame on your brand

Read full review of Burger King
Hide full review
ComplaintsBoard
E
12:47 am EDT

Burger King compliment meal for bus drivers

On April 24, 2018 at about 1:45 p.m. I pulled my bus into the lot with about 40 students at the BK at 824 E.Innes Av., Salisbury, N.C.
I requested a drivers compliment driver, the clerk referred to the manager for permission and the manager replied to the clerk in a rude manner '15%' she's black, about 30, size 18-20.I replied that drivers always eat free at other BK's, she ignored me and repeated 15% to the clerk, I felt embarrassed. She lacked professionalism in her manner & dialogue.I'm an Academy Lines bus driver, dressed neatly and acted cordially, and I wish someone would address her of this matter so that she doesn't repeat it again
Regards, Ernie Harris; [protected]@gmail.com.

Read full review of Burger King
Hide full review
ComplaintsBoard
O
12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King free whopper promo

For the third time i have been to the local Burger King and have tried to fill out the survey for the whopper offer to only find out that the receipt had once again not been printed with all the proper info to complete the online form. The manager had no explaNation for it nor could he help me submit a form for a free whopper... So is this just a.joke or is there maybe something else goin on at this particular BK that maybe corporate doesnt know about. Either way it has gotten under my skin after 3 times to complain about it. I really do enjoy the burgers and have been a life long nation wide customer.
Some locations should be under more scrutiny and ever watching eyes as i feel alot of loyal customers as myself are derailing due to locations such as this one and crossing the street to other burger places and most of them are just crap as i have tried but refuse to ever go back.
Thank you

J.R.H.

Read full review of Burger King
Hide full review
ComplaintsBoard
J
11:50 pm EDT

Burger King what happened to customer service going the extra mile for the customer

I've been using this Burger King coupon for I don't know how long every month and I go to this different Burger King or Litchfield off a Van Buren in Goodyear Arizona I got denied tonight to use my coupons because I wanted to switch my chicken from original to spicy which I always do! I'm really sad and disappointed because I really wanted that meal! :(

Read full review of Burger King
Hide full review
ComplaintsBoard
A
10:46 pm EDT

Burger King burger king

They employees at night are very rude and don't want to sell what's on the menu! I asked for 5 ten piece nuggets and they told me they wasn't selling fried products and that they were only selling burgers... They answer the speaker with attitudes and don't answer the questions that you ask them... This is the second time I done went there and got this kind of treatment from them and this only comes from the night crew! The employees in the day time are very nice and respectable and give you good service. I will not be going back to Saint Francisville Burger King at night again!

Read full review of Burger King
Hide full review
ComplaintsBoard
R
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King entire order placed was wrong

4/24/2017 order number 53 time 7:54 pm burger king 14017 900 bloomfield ave west caldwell nj 07006

My order consisted of 2 cheesburgers, a #1 no pickles extra mayo large size, a bacon king meal with a chocolate shake. This order was placed thru the drive thru... When I pulled up to the window I noticed the attendant getting the drinks together and went to hand them to me, I told him that my order had a chocolate shake not vanilla, he was upset that he had to make another, my 2 cheese burgers were hamburgers, my #1 meal like I always order it extra mayo no pickles (because I do not like pickles) was loaded with pickle and no mayo (I guess dyslexia set in at this point)... The bacon king was so full of pickles my wife just threw it out. When you work late and need to grab a quick meal for your family all you want to do is get home eat it and relax... It does not take rocket science to take an order and someone else make the food. And have to pay 23.00 for an order that is not what you wanted... Disappointing to say the least. The chocolate shake was horrible way to much syrup... People who care should have these jobs, not someone who just goes to get a paycheck at the end of the week. The only items that were eaten were the fries and the hamburger. The rest tossed out... What a waste of 23.00 could have put that to better use.
Ralph debellonia

Read full review of Burger King
Hide full review
ComplaintsBoard
K
12:04 pm EDT

Burger King food service and staff

I ordered 3 spicy chicken sandwich meal. Added cheese and cokes. The lady at the woman was so rude to me, I was trying to pay for my food but was looking for my card and the lady stated to me, I'm on a timer hurry up woman. I said don't speak to me like that. She laughed and shut the window. Than I got my food all the chicken Patty's where hard an burned. I'm so upset...

Read full review of Burger King
Hide full review
ComplaintsBoard
K
10:57 am EDT

Burger King the manager was rude and wasn't trying to hear me out

First off never had a problem before but I came threw one night they got my order wrong in drive Thur I come in to tell them I missing a sandwich n a vaule Fri n she swear down she put it in the bag but it was still up there I was looking at she smelled like the cigarette she was smoking at the baby door when I was order (do there for I Kno she didn't bag the food) and she also had to be drinking on the job cause I smelled that threw the cigarette smell I love this blunt but the manager Ollie I think I smelled that right need to control her attitude if she going to be a manager

Read full review of Burger King
Hide full review
ComplaintsBoard
J
10:21 pm EDT

Burger King receiving a day old tasting sausage biscuit at 6:30 in tbd the morning.

I past four Sonic Drive In's, two McDonald's, two Jack in the Box, one Whataburger, one Braums and one Chick Filet and a countless number of donut shops that also serve breakfast sandwiches. Unfortunately I decided to stop at Burger King on 544 in Wylie, Texas. At 6:30am I had expected to get a fresh, out of the oven sausage biscuit. 15 minutes later when I arrived at work I was shocked to find what I believe was a nasty day old biscuit with day old sausage. It was soggy and pastey. The sausage had on old grease taste. When I went out to my car to retrieve the receipt there was not one in the bag.
The fact that I have such a large choose of fast food places to stop along my 35 mile drive to work you can believe Burger King will no longer be one of them.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
7:16 pm EDT

Burger King service

This is a fairly new store... Keep hoping it will get better over time... It has gotten worse! In drive-thru for 26 min getting a whopper jr. When I got to the window they had no clue what my order was... You never deal with just 1 person... The 1st one asks what your order is and walks away.. Then someone else comes to the window... Then they leave looking for your order and another worker comes to the window... This has happened about 5 times in the last 3 weeks... I am a patient person... But... I am done... This is ridiculous... So many people working... And none know what is going on? Where is management? Do they know?... One guy behind me was honking his horn cussing... Another.. Who already paid just squealed out of the lot without his order... There were 2 cars in parking lot so they weren't busy inside... Please do something before you have no business left at all!

Read full review of Burger King
Hide full review

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Burger King customer service

Phone numbers

+1 (866) 394-2493 +1 (844) 576-0546 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Burger King?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Burger King Customer Service. Initial Burger King complaints should be directed to their team directly. You can find contact details for Burger King above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Burger King. Discuss the issues you have had with Burger King and work with their customer service team to find a resolution.