Burger King
reviews and complaints

It's 5:00 Saturday morning on September 30, 2017 and the restaurant isn't open. I pulled up to the drive thru and sitting there for 5 minutes before someone decided to answer. Then when the guy answer he say he can't take no order until a manager get there, so it means he is there by himself, but it's a 24- hour Burger King. Just poor managing service.

On Tuesday, September 26, 2017 around 9:15 - 9:30 I was at the BK drive thru on 606 Belmont Street, Brockton, Ma 02301. I was placing my order and the young girl that was taking the order was so rude even called me stupid. I had to repeated the same thing 10, ooo thousand times and according to her she couldnt understand so thats when she called me stupid. I dont understand why BK have people like that working for them, I am paying for my food is not for free, its not right the way that girl humilliated me. Its very sad that young people this day talked to middle age people the way that girl did, I had never felt so humilliated. They have the worst customer service in town.

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Heather (manager)
I went to the store on Blichton Road (hwy 27 just east of I75) Went inside and Ordered 2 Whoppers 1 with extra Onions and Pickles, 1 Cheese Burger, 1 Medium Fry, and 1 small Onion rings. I paid $11.86 and she could not give me a receipt since it would not print. I waited for my order (only 1 other customer in line) She turned around where they bag the items and asked me what I had ordered. I told her . She bagged the Items and gave it to me. (NO receipt on the bag) When I got home I discovered that the cheese burger that was for my Grand daughter was not in the bag. We cut a piece of whopper off to give her something to eat. I called the store and asked for a manager. I told her what happened. She told me that it was company police NOT to take my name so I could come there tomorrow for a refund or a cheese burger. Every time she spoke she keeped calling me SWEETIE until I finally said I'm not her Sweetie. I am not trying to cheat Burger King out of a whole order or a large ticket Item. She told me that without a receipt that I can get NOTHING or that I had to come there right now. This has happened to me at a McDonalds and they took my name and I went there the next day. They did not give me a receipt and one was not attached to the bag. This is alot for a cheese burger and could be handled better. This store could use alot of sprucing up too.

The burger is located at 11006 Culebra Rd San antonio Texas and it has a bunch of bad reviews online that you should check out especially on customer service. My personal experience is I was getting ready my money to pay and it was a bunch of dollar bills so it takes a few minutes, the persontakingthe money was rushing me and also let out a long breathe as if extremely frustrated with me the customer. After I paid she threw the change on my hand, no thank you no have a nice day or anything like that.

The whopper Jr is marked 1.99 inside store but marked 1.49 in drive thru . When I brought this to the attention of the manager she looked at me like I am from another planet. Burger King in Santa Maria Ca. North Broadway store. I know the price changed almost 6 months ago. Also since we need more characters it is very warm in that store. The Del Taco next door is kept much more comfortable.

8/26/20 at about 5:00 PM my husband and I got in the drive through at the Burger King on Argonne, Spokane, WA. We were in line waiting for 23 minutes. We could not get out of line so we had to wait until the bitter end. We asked the young woman at the food window to let management know of our long wait and she said, "They already know. They already know." No "I'm sorry for the long wait." Once we left we discovered that our sandwiches and fries tasted like they had been cooked in old oil. The fries were mushy on the inside. My fries were very salty and my husband's had no salt. My Coke tasted like it had root beer or something like that in it. My husband's Sprite had no ice. If we had not been late already we would have gone inside to give feedback to management

I live paycheck to paycheck, yesterday 9/26/17 I had $8 left to last until a couple days. Wanted breakfast so I got the eggnormas meal for $4.99. Cashier ran my card 3 times was charged $3.98, $3.98 and $4.99. I'm now overdrawn 3.98 and will get charged $33.00 overdraft fee. I called the location and I can't get a refund until this Friday. I now have to return presents for my grandkids birthday to cover this, so my car payment won't bounce too. SO SO Upset that a meal has cost me $45.00 More upsetting since the location is aware of this happening often, due to a new credit card system, but the only person who can authorize a refund is the General Manager. So upsetting that they know it's a problem, but they aren't being more cautious. It will be a very long time before I eat at Burger King again.
Information on receipt: Burger King #005360 - Order 92 drive thru - 9/26/17 - 7:42 AM - T=11L - I=2 - C=2532

On 9/26/17 I purchased a $5 crispy sandwich at store # 3191. Had to pull over to the side and waited almost 10 minutes for my food! And to add it was completely disgusting, the sandwich was raw in the middle. I was so disgusted I took the raw part of the sandwich and through the rest sandwich out the window and ate the fries. I also took a. Picture of the raw piece of chicken. Also, this location NEVER gives receipts with your purchase NEVER!

This morning my husband and i stopped into burger king in Mebane NC highway 119. We stop there often for breakfast for the second time in 2 weeks we had the drive through teller tell us that they pulled the last breakfast sandwich so not taking orders for breakfast sandwiches and then this morning they tell us their registers are down and can not take orders for atleast an hour. Beginning to wonder if we even should stop there anymore.

The stores hours of operations are 7am till 11pm how ever they never are open at 7 and usually they open their doors at 9:30 And when you try to walk in and order food at 9:30pm or 10pm the doors are locked I have went in and asked the cashier when they open and close and she has confirmed the hours of operation are 7am till 11pm yet they never seem to be me and my girlfriend have order the chicken tender with nothing on it but the chicken and the bun yet for some reason everytime they seem to either ignore this or just don't care. Most of my burgers are such as my bacon king or a regular cheeseburger taste like they were sitting there for 2 hours before they were served to me. When we walk in the entire staff stare at you and judge you as well.

$1.19 for a single pancake?! Are you insane. Why would you raise the price on something so simple and cheap to make. I come to burger king every morning on my break. 6 pancakes, a frappe, and hash browns. Cost me less than $10. Now you want $19. No. Unacceptable. You lost a regular breakfast customer. And probably all together. I can get an entire meal for two anywhere for under $19.

I went to Burger King on 72nd & Pecos Denver, CO this morning. I was in the drive up at 7:05am. There were 2 other cars. I would think that this store just being open at 6 am would not have cold food. I ordered a number 6 breakfast. The tator tots were dumped upside down in the bag. They were hard and cold. How do you just open and in 1 hour have cold food. It has always been my experience that they give the cold food through the drive up. They seriously don't think that people will take the time to come back in and complain. Well, normally I would've gone back in however I needed to be at work in 20 minutes so I didn't. This is just ridiculous that they do this. You wonder why people don't return.

When placing my order at the counter, my son clearly stated that he didn't want sauce on his food. The sandwiches were made wrong. When I asked for them to be made right. I was called a liar by the employee, I clearly told him he was wrong and then he started a scene over me lying about how the food was made. Now if I could hear my son ordering it the right way. It should not have been a problem. But being called a liar in a restaurant by an ignorant employee is something I think someone in your organization should address. That employee was and is extremely stupid. I will think twice before going back to that Burger King again. If my son wanted it the employee's way then I think he wouldn't have made a point out of ordering it that way. If l could hear him then it should not have been an issue. Time at restaurant 6:58, 9/25/17--order 4, # 179.

I went to BK #2452 in Chico ca. And ordered the chicken sandwich meal. The fries were cold, hard and stale tasted like butt. The chicken sandwich was even worse, the bread completely fell apart the chicken looked like and tasted like it had been cooked for about the 3 or 4 time today. This was at 4:30 in the afternoon. I had not been to this resturant in about a year because this is exactly what my last meal here was like. This place is nasty and never has fresh good food, to bad I used to like it. Won't eat there again and will tell everyone I know not to go there.

Monday, September 25, 2017 2:15 PM
Burger King
700 West Jake Alexander Blvd
Salisbury, NC 28147 Store #4522

My husband and I stopped by to grab lunch between his doctor appointments. When we approached the counter to order, one employee by the name of "Rachel" was accusing employee "Lisa" of stealing her cigarettes that Rachel said she left on the front counter along with her pocket book. Both of these employees were shouting very loud, using very fowl language.
There were two other patrons sitting in the dining area. One employee who I did not see her name tag, but she did have a Team Leader shirt on, told the two employees to take it outside. The two employees did go outside ushered by two other employees. Once they were outside, the employees who were inside tried to get back to business, but continued their chatter of what just happened. The employees started to screwed up customer orders. I assume it was the Manager, told them to not take an more orders until they could get caught up. The lady waiting at the pick up window heard all of the commotion and kept looking at me as to say, what is happening? I only shook my head. She had to wait longer for them to re-do her order. One other patron came in behind me and after hearing all fighting and cussing she left. I would have requested a refund if it had not been for the fact that neither my husband and I had eaten and were on our way back to his doctor. This incident was totally unacceptable. Those two employees came back into the building where they continued their arguing and verbal language. I encourage the Supervisor of this restaurant to view the video to see and hear all of the fowl language. I also encourage that these two employees be immediately fired, not reprimanded, simply FIRED !. Also, it should be noted that it took 15 minutes for us to get two hamburgers, fries and onion rings. Supervisors should also take notice, that is if they actually do read this complaint and if they actually do take action, that employees were constantly in and out of the side door. About 6 months ago, this restaurant burnt and was completely torn down and reconstructed. The floor behind the counter was sticky, the drink counter had cups, lids and paper littered.
The actions of these two employees causes unnecessary disruption among patrons and the other employees. If Management cares enough, they will look at the video to confirm the bases of my complaint.

I visited the burger king in Rantoul IL on Sunday night 9/24 around 11pm. I ordered the two whoppers for 6.00 that are on special. The person who was taking the order informed me that they could not serve anything but fried foods as they could not cook hamburgers. My assumption is that they were preparing to close and already cleaned their grill. I informed the person speaking that I could not understand her through the microphone as the speaker was in bad condition and was reverberating. She then spoke through the microphone as if I were a two year old who had issues with the content of what she was saying. I was insulted and irritated as I wanted what I ordered. How could you be open and have the lights on if the grill is shut down.

We go to the local burger king at
15225 S E Mcloughlin Street, Milwaukie, OR 97267
pretty frequently; at least once a week.
Everytime we do we have the same issue with coupons.
Our usual order is
a Double Whopper
A whopper
and a veggie burger
with a coupon for a free whopper with the purchase of a whopper.
Every single time we get grief from the cashier
"you cant use this with a double whopper"
Why not we are spending more money...why can't you just take off the cheaper one.
Sometimes we order two double whoppers and just want the coupon to take off the amount of a regular whopper and we can pay the difference.
It's so stupid to discourage us from spending more money.
We have the same issue with the break fast coupons
We usually get an Ultimate croissant and a regular and the coupon is bogo for the regular...again, you have to buy two of the same croissants. Why can't we buy a bigger one and still get the less expensive one a a coupon.
It does say in the fine print buy any whopper sandwich and a whopper of lesser or equal value is free.
Can you please either fix this in your computer system or train your employees to read the fine print.
Please feel free to contact me if you need clarification on my complaint
Thank you for your help in this matter, MaggieEM

I recently went to a burger king restaurant and saw the management treating the employees like garbage. Treating them as if they were slaves it was awful. The manager on duty was verbally abusive towards the kitchen staff and constantly in and out of the building smoking and talking to friends. She was yelling at the staff about team work and not once did I see her lift a finger to help, when a swarm of people came in and were in the drive thru she would go outside and stay gone until the rush was over then proceeded to talk about how slow they worked and they needed to work as a team.

The service at Hwy 14 in Lake Charles Louisiana has been at its worse for at least 3weeks now this is the 3rd time my order was jacked up. Today I ordered 2 meals and they forgot both fries and a burger. Same thing has happened before. Im unable to drive back because I do not own a vehicle so when I go I have to catch a ride there so its impossible for me to go right back. Im just tired of all the mistakes nobody is perfect but after a while it just needs to be addressed

The order was all wrong, the person that took my order didnt listen the first time I order and made me repeat it because they were laughing in the back ground, never asked the size we wanted, I order chicken fries meal and got 2 chicken sandwiches. The drinks had almost no ice in it as well and I asked for my receipt and she opened the machine and said sorry I don't have any paper. I don't even know what size I got charged for or the meals. Not an experience I ever want to have again.