Menu
Burger King Customer Service Phone, Email, Contacts

Burger King
reviews & complaints

Learn how the rating is calculated

1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Burger King has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Burger King. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King reviews & complaints 4599

Filter reviews by rating
5
2 reviews
4
0 review
3
1 review
2
5 reviews
1
9 reviews
Sort by:

Newest Burger King reviews & complaints

ComplaintsBoard
S
9:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King service and quality of food

Twice now I went to Burger King in Columbia, pa and the staff there are unprofessional, the place is dirty, they don't care how the food looks or taste when they send it out. I got sick from eating here twice now in the last 2 months I am done. I loved your chicken sandwich but there it's like eating a big cardboard grass hut. They mess up my order all the time also ask for onions and lettuce on a spicy chicken sandwich I get a regular chicken with everything. When I get fries it's only half filled. Very dissatisfied customer.

Read full review of Burger King
Hide full review
ComplaintsBoard
M
6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King manager and cashier

I been coming every morning before work to Burger King for the last 2 weeks.i am 2 months pregnant and been craving it.the morning staff is usually awesome I get the ultimate platter no pancakes cause they make my stomach hurt sub French toast sticks.today July 18th 2018 I came in and it was a different staff cashier was rude and said I couldn't get French toast I told her I get it every morning she preceded to get a manager who came out rude asking me who gives that to me every morning they are in trouble they do not do that.i am a General manager of a franchise and I would fire any of my management team who spoke like that to any of my customers.i will never ever go to a Burger King agin .both these employees should get in trouble for there actions not professional at all.they both need training in respect!

Read full review of Burger King
Hide full review
ComplaintsBoard
S
11:06 pm EDT

Burger King no drinking water

Yesterday at 1:20p.m. I ordered a whopper combo from Burger King, Ironshore location in Montego Bay Jamaica. I requested bottled water instead of the sweet drinks, and was told there was no water available. I then requested tap water, and was told there was no water. How can an establishment such as Burger King have no drinking water? That is totally unacceptable. As a result, I cancelled my order and will no lonher be a customer at Burger King. This issue needs to be resolved. I can be reached at [protected]@yahoo.com
S. Walters

Read full review of Burger King
Hide full review
ComplaintsBoard
D
8:00 pm EDT

Burger King menu issue at the pat booker location in san antonio texas

its close to a year since I've had a meal at burger king. I went in Sunday July 15th located in san Antonio texas at the pat booker road location somewhere around 4 pm. I ordered a number 2 double whopper. when the order was complete and I had taken a couple of bites I noticed that their were jalapeno's in the burger. when I approached the sales person at the counter and pointed that out they stated that that's how the order came. I pointed out that the picture and the description on the counter menu did not say that. it was restated to me again that jalapeno's were standard in a double whopper. I returned to my seat and simply removed them and completed my meal. as I left I also noticed that a double whopper #2 picture showed a tomato which I did not get with my order. I went online today to see what comes in a double whopper and it stated NO jalapeno's but did note tomatoe's as being part of burger.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
7:07 pm EDT

Burger King poor drive thru service in clarksburg wv

I just submitted a survey that you can retrieve and read in full detail what my complaint is, as there are not enough characters left for me to explain it here. My survey validation code is FF36294 if that helps you to retrieve the survey. I probably will never return to Store # 13601 and I will let my friends and family know why. Sorry for bad PR.
Coupons for nuggets, original chicken sandwiches and crispy chicken sandwiches, coupon #'s were 2- 8711's, 1-9080, 1-8827. Did not receive nuggets or ranch dressing, received drinks and frozen cokes that I ordered. Was charged 32.16, gave $35.00 was asked to pull around to front doors and food would be brought out. Girl that brought out food, did not have receipt. I had to ask for one. She had to go back and retrieve, did not bring me my change. Was hot and had grandchildren with me. Did not want to argue with incompetent staff. Went home, discovered nuggets were not in bag, called store, told them about nuggets and change and receipt and that I was not coming back out. I have COPD and extreme heat exacerbates my condition so I chose to not return and I will not be returning to this particular franchise. I may frequent the one in Bridgeport, but I do intend to inform family and friends on all of my social media accounts as to my poor service at your establisment this afternoon. If you need information from my receipt, it was order #53, Store #13601 Time stamp 04:00OPM Tuesday July 17, 2018. Look forward to hearing from you, my email account is [protected]@live.com. Thank you.

Read full review of Burger King
Hide full review
ComplaintsBoard
A
11:34 am EDT

Burger King the food wasn’t cooked all the way, employees smelled like marijuana & used slot of profanity

I asked to to speak with manager and she had a attitude, I had waited for my food for at least 25 minutes when I asked for my money back the manager had walked away and said my food would be finished immediately which it wasn't : I smelled marijuana the whole entire time there, especially the cashier who took my order & her eyes were red like an apple

Read full review of Burger King
Hide full review
ComplaintsBoard
K
4:00 am EDT

Burger King Atmosphere

On 7/3/18 I was traveling through Wytheville VA on my way to the beach and we decided to stop at the Burger King at 3223 Chapman Rd Wytheville VA 24382 #8758. We went inside to eat and upon immediately walking into the restaurant you were hit with a heat wave. The gentleman at the counter told us to have a seat in the play area where it was much cooler that their ac was broken and had been broken for a while. Being a customer and being inside in the heat was almost unbearable just standing there waiting on your food I can only imagine how the workers felt. I have worked in fast food before and its hot working in the grill anyway with proper ac I couldn't imagine having to do it when its 85+ degree inside. I don't know if this issue has been resolved for them and I hope it has. If it hasn't I truly hope that someone reading this will ensure that their ac problem gets fixed. The employees at this restaurant were extremely kind and had great customer service and should not have to endure working in the heat.

Read full review of Burger King
Hide full review
ComplaintsBoard
J
11:03 pm EDT

Burger King drive thru

I drove 20 minutes away from home to order a family bundle for me, my husband and two children I came to the drive thru at approximately 10:00-10:30p.m. and was told I would have to come inside to place my order if I wanted it but if I ordered everything separately (not as a family bundle, only as individual meals) I would not have to come inside. I chose drive thru so I would not have to transport my children outside the car and was refused service. Its was very inconvenient and bad service because I had already had a late night at work and needed to feed my children because it was already late and we stay a little further from the town where burger is located.

Read full review of Burger King
Hide full review
ComplaintsBoard
H
9:55 pm EDT

Burger King service

My name isHadeel Saleh, I stopped at restaurant #14209 at 201 museum street, Hilton Head Island, SC on Monday 07/16/18 at 9:25pm coming from Atlanta after long drive on a very heavy rain weather and once I entered with my family the employee (Desiree) instead of saying welcome she said we are closing in a minute so I was confused what time is it and looked at my watch then asked her I thought you close st 10pm so she said yes but we need to clean up, I said we have 35 minutes which will be enough for us to eat at and told her I know what we need so I will order quickly but she was very rude and keep staring at me then said to her colleague come and continue the order and went to another one talking about us saying that we are mean!
Then we asked for the manager, the general manager came (Kelly) who was nice and handled the situation in a better way but this employee made my visit today the worst experience in my favorite fast food restaurant

Read full review of Burger King
Hide full review
ComplaintsBoard
M
9:54 pm EDT

Burger King customer services

This is the first complaint I have ever submitted with any company. In this case I feel a complaint is warranted so that service is improved and I can continue to enjoy eating at the restaurant. I went with my children to dine in on Sunday evening at 9:45 pm, but there were no customers inside and the door was locked. The dine-in hours stated closing hours at 12:00 am. We settled for going through the drive -thru. At the speaker I asked for an order of chicken fries, a hamburger w/no pickles, a crispy chicken sandwich and 2 small onion rings. When I arrived to the window I payed using my debit card and checked my order. I had an extra order of chicken fries and reviewed my receipt. I realized I paid for the extra order. However? I was told that I could not be reimbursed because the cash register was in the process of closing. I was offered ab extra fry instead and accepted it because I didn't want a confrontation at the time and there was a long line of cars behind me. I was upset but accepted the fries instead even though the fries cost much less than the chicken fries. I then asked for a zesty sauce and was told it was already in the bag. After arriving home I realized the zesty sauce was not in the bag and furthermore the hamburger had cheese in it. My son can not eat cheese as a result of medical issues. I did not return to make the change because at this point I was quite upset as were my children. I believe this to be awful service. I am not seeking any reimbursement, but I do hope that the lack of adequate service is addressed and remediated. Thank you for your time.

Read full review of Burger King
Hide full review
ComplaintsBoard
N
7:12 pm EDT

Burger King emergency alarm on door

A person mistakenly tried to get out the emergency door. No one came to turn off the alarm, so I went to the desk and the only person who could turn it off was busy. She would be there as soon as possible. There was no one at the counter, but she was working the driveway. So The 15 people who were suffering, waited. When she didn't come again, I went again to the desk. She apologized, but had to wait on the driveway. This is unacceptable. That was a very Annoying noise, hard on the ears, and it took her 15 seconds

Read full review of Burger King
Hide full review
ComplaintsBoard
T
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King service

Saturday July 14, 2018 12:30 p.m. my wife and I went to Burger King for lunch. We had to wait for the cashier/manager to finally take our order (we were the only one in line). There was no ice in the pop machine and over half of the beverages were empty. If you wanted a pop you had to get it from the front counter. The lobby was disgusting. We had to clean a table so we could sit down.
After we sat down, my sandwich was not made the way I wanted, I picked off the unwanted items and ate it anyway. Didn't want to chance getting it screwed up again. My wife's sandwich was also wrong.
We watched 2 different people come into the restaurant, stand in line and wait to be served and left without being served or even spoken to.
The Burger King in question is located on Fenton Road, Flint Michigan 48507. There was even a gentleman filling out an application for employment on the lobby . After he finished with the application, he stood at the counter for a good 5 minutes before walking out. I feel sorry for him if he gets hired.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
1:04 pm EDT

Burger King staff

There were only 2 people running this place on a Friday evening at this airport. 1 Cashier that also had to stop taking orders to fix drinks and bag the food. One cook to cook everything and package it. the line was so long even to get just an order of chicken fries and onion rings with 2 drinks took 17 minutes. the manager should make better scheduling choices.

Read full review of Burger King
Hide full review
ComplaintsBoard
R
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King about the manager alana c 10 14 is a number written by her name on the receipt

Went to Burger King ordered my order through the drive-thru like I always do every time I go through there the manager is rude I am Hispanic I went through there today the address is 2335 South East Burnside Gresham Oregon 97080 I ordered my food today all I did was ask for a knife and some ketchup the other employee gave me catch up that was all stuck together so I politely asked if I could have another catch up because those ones were stuck together and she told us that we were always rude and I have never been rude I just ordered my food and I am at plate person I think she is being racist towards me because I had my ex panic I had another incident where I I had a coupon for two croissant sandwiches two drinks and two hash browns and I told the lady when I went through the drive-thru what I had and she only gave me one drink and one hash brown and two sandwiches so I politely went in and asked her where the rest of my food was and I could pay the difference she had an attitude with me and told me it was my fault when it wasn't and she was very rude I told her I would pay the difference and that I told the employee what kind of coupon I have and she was very rude ever since then she has been rude can you please have some

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
R
2:30 pm EDT

Burger King bad service and employees out of an ac

I went to the cornelius burger king the main manager looks like she does not care always woth a mean face ando spoke to one of the employees there if they had an ac in the kitchen since i seen most of them working hard and it was soo hot and saw them even sweating and this employee said no the one in the kitchen does not work only the one in counter .

Read full review of Burger King
Hide full review
ComplaintsBoard
S
2:25 pm EDT

Burger King service

Service was slow, I waited for 15 min. For my food and there was two more people ahead of me who was complaining. The manager was sitting in his office not helping. The guy who was preparing the food disappeared for for 10 minutes someone else had to come and prepare my food my french fries warm and clump together. On weekdays service is great but we can crew is the worst.

Read full review of Burger King and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
H
H
HowardRoko
, CZ
Jul 14, 2018 3:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signal over to the manager and shout "Do you need some help? Or can you do this? We people gotta go and eat."

ComplaintsBoard
J
6:58 pm EDT

Burger King entire store

This was by all means THE worst BK I have ever been in. Bad management is the best I can state ! Water dripping on customers at the counter, cashier going back to help with food preparation with no gloves after handling money, didn't receive my complete order and waited 16 minutes for my order as I watched people after me receive their food. The place was filthy from the door handle to the table. Store is located in Springfield, Fl. Store number 12722 It should be closed immediately! Will never go back !

Read full review of Burger King
Hide full review
ComplaintsBoard
C
4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King re: food order, presentation, freshness

On July 13 I ordered 2 whopper Jr (1 with no mayo and no ketchup and 1 as it comes) with 2 fries. I was rushing to get home from work as this was dinner for my son and I so I just grabbed and left without looking at me order. Once I got home I opened the most unappealing looking burgers. They were both made in such a sloppy way. No only did my burger was missing the onions and had the tiniest slice of tomato but my son's instead of no mayo and no ketchup it had tons of mayo splattered all over and it was missing his onions and tomatoes. The fries were hard and tasted weird as if they were old and recooked. Disappointed, everything went to the trash and we had to step out to buy dinner and had no choice to buy at the closest fast food which we dread which is McDonalds. We are decades long loyal customers of Burger King and with this disappointing service of your employees it is a shame you continue to lose business. The food preparers on July 13 about 4:30pm need more training or they are not taking their job serious.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
W
2:17 pm EDT

Burger King ck sand long, ck jr dlx qso, small fries, chicken tenders

I am very disappointed with the quality of the food @ this store # BK 8863. The Chk was so dark and that is because the oil has not been filter or changed for more than 2 wks. The fries were soggy and My cousin had only a five minute ride home. It gets annoying to go back to the store when you are about to eat. Iam including a photo so you can see how this chicken looks. It's a Friday where you take a day off from cooking to enjoy eating out. But not having to get food you can consider delicious is a bad experience . As a customer Iam requesting that you talk to you Managers to do a better JOB . Thank you !

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
L
6:27 pm EDT

Burger King ice cream machine milkshake machine sundae machine not working or out of order

Im letting you all know that the ice cream machine is not working and I come there At least twice a week because it's hot here in Memphis Tennessee this Burger King is on hickory hill and whenever I come there especially when I want a cool dessert on a summer night I have to go 5 blocks to get iceream somewhere else it's too hot thank you all 🍔💕😘

Read full review of Burger King
Hide full review

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Burger King customer service

Phone numbers

+1 (866) 394-2493 +1 (844) 576-0546 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Burger King?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Burger King Customer Service. Initial Burger King complaints should be directed to their team directly. You can find contact details for Burger King above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Burger King. Discuss the issues you have had with Burger King and work with their customer service team to find a resolution.