Burger King
reviews and complaints

I went to you're restaurant on Saturday August 26, 2017 with my sister, grandmother, my 1 year old nephew along with my 6 year old son and 4 month baby. After a horrible experience ordering and fixing all the mistakes on my sister and myself's order. They were very busy and had someone on register who did not know what she was doing. My BIGGEST complaint is...my 4 month old baby had a major diaper blowout. So I went to the PUBLIC bathroom and here to find out there is NO absoutely NO DIAPER CHANGING STATION! As I was going back to my table to inform my family. My son told me he was still hungry so I proceeded to go to the register and order him nuggets to go. So I asked why they did not have diaper changing stations. The reply I got was even more appalling! The employee proceeded to tell me "We have never had such things...out company can not afford such things. If you do not have a mat just lay some paper towels down!" Excuse me you want me to put my infant baby on a cold wet dirty floor? I am not sure if your company is aware but in 2016 Obama passed a law where a changing station must be available in either the womens or mens restrooms if you have a public restaurant available. I will never be going back to this establishment. I have posted on social media! I also plan on taking legal action!

It is impossible to believe that some places like these don't have air conditioning... Do you know how dangerous this matter is? You have the poor employees suffering, they're soaking wet in their own sweat and they're gasping for air. They can get sick I feel very bad for them. I hope somebody takes care of this problem its been like this for a long time and it really isn't humane.

I checked internet hours before walking with my grandson at night. I'm diabetic and my refrig broke down so I decided to walk to Burger King which is close to me. The hours online say 6-12. When I got there the doors were locked @ 10:02pm I needed to get something fast as I was starting to feel really bad. I waited for cars through the drive through and got to the window and was told I couldn't be served because I didn't have a car. I was in shock! Burg the manager and the woman were extremely rude. Now I'm not a prejudice person but I did feel that me being white and both the manager and woman were very horrible. I've been in this restaurant and seen them refuse the homeless in the area water. Out heat in the summer goes over 100. I am not homeless I live in an apt here because it's close to my doctors and hospital. My children are mixed and my nephew is a county commissioner in the town. I have earely seen people treated this way. I used to eat here all the time but I will no longer eat there. No homeless person should be treated poorly because they are human and you don't know if that person is s professor. I do plan on filing a suit if I am not contacted and this corrected. My email: [protected]@gmail.com

I attempted to go through the drive thru at 10:50 pm on a monday night (8/28/17), all interior and exterior lights were on, no one ever took my order through the intercom so after waiting over 5 minutes to be noticed I drove away. Came back the next night at 10:55 pm and sat in the drive thru for about 4 minutes waiting on my order to be taken, I had to honk my car horn to get the employees attention that was working. She then told me that they were out of every item I tried ordering (cheesy tots, Hershey pie and Oreo shake). She said the milkshake machine was down at the time so that was why I couldn't purchase am Oreo shake. I cancelled my order and left. As i was driving off, i noticed the manager on duty was standing at the entrance door playing on his cellphone, so they obviously weren't busy at this time and my extremely long wait to be noticed was even more inexcusable after seeing that.

My husband and I went to go in to eat. And the moment we walked in the door the manager told us she had no burgers. Couldn't make any. We started to leave but had hunger kids with us so we stayed. The kids had chicken nuggets and we had chicken sandwich. Now the sandwich was horrible made. Dry, over cooked and greasy..but I at some.Any way. I started feeling sick afterward. I've been throwing up, naseaus, and upset stomach, and dizzy all day long now.

A few weeks ago my family & I (5 of us) decided to go eat at burger king in Stillwater, Ok... it was empty rarely do we see it busy which is why we decided to go there, we ordered our food which was 5 combo meals & 2 shakes.. which is where it got bad, we were told the ice cream machine was down, so they changed their drink orders to soda, my son was getting his drink (Fanta) when the syrup ran out (in the middle of his drink) so he chose something else (again after the shake) my next son chose Sprit which ran out mid drink.. we received our food & I told the "manager" on duty about the syrups running out he said they were having problems with the machine but would get it fixed, a female employee came out & was pretty rude so I showed her the Fanta was out she starts telling me they " DON'T EVEN CARRY FANTA" even though my son had it in his cup & was drinking it & she still is arguing with me about Fanta & they don't carry it... I gave up & went to the table...we receive our food (burgers were cold the cheese didn't even melt) & my husband ordered the BBQ Bacon cheese burger & there was NO, none, ZERO BACON so I take it & the receipt back to the counter & tell them there is NO bacon on the burger so the cook starts YELLING there is NEVER BACON ON THE BURGER I yell back I HAVE THE RECIEPT THAT SAYS BACON! he still complains about HIS MISTAKE.. so as we are sitting there getting VERY upset, in walks people asking for ice cream & cars in the drive thru with SHAKES but yet remember "their shake & ice cream machine is broken" long story short NEVER will my family do business at that Burger King again...and the employees looked & smelled dirty like they hadn't bathed disgusting

On Aug. 28, 2017 at 5:11 PM, I placed my order for (2) Whopper, Jrs. at your store #6818 (Order #229) which totaled $4.84. We were in a rush to grab something to eat because we had somewhere to be and didn't have time to prepare dinner. When we opened our burgers at home, not only were we appalled at how crappy and small they were but the patty was wafer-thin, burnt and not much bigger than a silver dollar. The bun was stale, there was no pickle or tomato, only a few pieces of lettuce that looked like they were dropped on the floor, the wafer (patty) and the slice of cheese. This certainly was NOT the Whopper, Jr. I have been getting for years. After two bites, I had to throw it away it tasted so disgusting. Just wish I had time to return it but we had only minutes to eat before we had to leave our house. I would have been much better off going an extra mile to McDonald's and getting two cheeseburgers off their dollar menu instead of spending twice that much on half the hamburger patty at BK and it also being inedible. Here is the pic I took before I threw it away and the pic I took today, ironically, of your flyer I just received. Compare the two pics and tell me if you think they resemble each other. Think you have lost a life long BK customer. Too many other burger joints nearby to waist my money here.

My husband and I recently visited the burger king located on National Ave in Springfield, mo and we were very dissatisfied with the quality of our food. The hamburger bun was stale and the meat didn't even cover the size of the bun. The chicken fingers were cold in the middle and not crispy at all. I had to request they cook more but they bake them making it impossible to get them crispy.
We live within blocks of this location and would frequently visit if the food didn't stink.

The Store in Wichita Kansas on South Rock road needs to be shut down. It is atrocious, 9/10 times they tell you their computers are shut down and to go somewhere else. If you manage to get food it's cold and the soda is flat. The store is always dirty and the staff is flat out rude. The place needs to be inspected. Today I stood there for 5 minutes while the staff stood there and talked. Finally some lady turns and says our computers are down you have to go somewhere else

I went to Burger King, on my lunch break and ordered a whopper with cheese, fry and drink. I asked for sweet and sour sauce and ketchup, and the person who waited on me, was kinda rude. I asked for one more sweet and sour sauce, and she said "I gave you one, and said that I was not suppose to get more than one, " but did give me an extra one. Then I got to work, and there was no cheese on my burger...and my lunch break was up, and couldn't take it back... I don't usually like burgers without cheese. I do not plan on going back to the BK at Seminole trail for a while, and will tell my friends and family, NOT to either...

Very weird order. I understand that its hard to hear people going in the drivethru especially when its raining but I never had a problem with my order till today. I ordered a number 3 meal which is a bacon cheese whopper only ketchup and dr pepper no ice. They told me they were out of dr pepper. No big deal. I dont mind so I order a different drink.
Pull up to the window. Wasnt charged for the meal so I told her I wanted the meal. No big deal. She takes my card and runs it through and hands me receipt. Still wasnt charged for a meal which I thought was odd but not a big deal for me.

Then she hands me my drink. Usually I dont check but this time I did. She filled it all the way up with ice. When I ask if she can refill it with no ice I get a really rude attitude back from her. Still don't mind. I just want my food. I get my drink and meal after a few seconds.
I check the bag. Once again I usually dont check the sandwhich but something made me check it just in case.

It was a plain hamburger not a whopper with ketchup but no bacon and no cheese. Once again I have to tap on the window and ask for what I ordered. She grabs the burger out of my hand and chucks it in the garbage behind her and yells in the back for my order. When she opens the window a few minutes later I thought I'd get some kind of apology for getting nearly my entire order wrong. Nope she told me I should be more clear and hands me the sandwhich I ordered in the first place says nothing to my "have a good day" and shuts the window. Probably one of the worst fast food experiences I have had this year. The store number is 2743 in Roanoke Va on Williamson rd and my order which is number 10 was processed around 11 45 am. To sum up completely dissatisfied with both the way I was treated and my order.

Dear Burger King I'm on Social Security bus my reason for indicating that the purchase of a club salad was made with the shocking finale that I was charged separately for dressing .I would be surprised if the highway 90 store in Long Beach Mississippi was unique in this lack of full disclosure sale I must admit I was rather disappointed that this product was sold to me in a clandestine way not revealing that the bill was higher then the sign had alluded while driving through I suggest to you that if the salad was not to include dressing that the cost of such dressing should've been announced on the side I believe that this was a deliberate act to take advantage of unknowing clients and I am disappointed that the store would deliberately try to charge for salad dressing above and beyond the cost of the club salad they were selling obviously this is a principal issue, which I very much hope will cause you to respond to me otherwise I would assume that you back this practice

I went to your store located at 3819 South street Nacogdoches TX in very bad weather do to hurricane Harvey in southeast tx. Ordered the two whopper Jr meal for $5 using a coupon for my 6 yr old son and myself. The burgers were cold and smelled funny as if it had been sitting all day and the fries were barely warm. I had to go back out in the rain to return the old food I almost fed my 6yr old for a refund. After dealing with rude employees acting as if they were serving a fresh product, I had to travel elsewhere to get food for my kid and myself. I've never felt so disrespected. If you need I still have & will keep my refund receipt. I sincerely feel something should be done about this matter.

The workers were all getting stuff done. Working well together. The manager on the other hand. Was running around berating them. Yelling at them to move faster. Yelling to do thing they were already doing. I have worked fast food including a Burger King before. I know how hard it is and how well they were working. Had it been me, and I'm surprised it was not them too, I would have walked out in him and made him do it himself. Worst manager with the Best crew. Burger King #10555 D'Iberville, MS Mon Aug 28 2017 5:10pm

The wait time at this Burger King, Ft Walton, FL, was probably 10 minutes before I even got to order, I was asked my order several times but still asked again what my order was when I got to the window. My wait time to the window was another ten minutes. I was going to just leave when it was finally my turn. I paid for my food after they asked to verify my order once again and then I was notified I would have a "short" wait time for my chicken sandwich because they had to cook the chicken. I sat and waited 30 minutes and when they brought me my order they told me they made my side a large vs medium and apologized. I wouldn't have been upset if the food was good but my fries were cold and my chicken sandwich was black, burned to a crisp I couldn't even eat it. They also did not give me any sauce or the extras I asked for on the sandwich which should have been remembered as many times as they asked me. No napkins nothing. Worst customer service I have ever recieved in my life.

I purchased 1 Salad with Grilled Chicken today for my lunch which I took back to work with me. When I opened up to eat it, the grilled chicken was burnt...I called the Burger King, State St, Watertown, NY & the lady who answered apologized & said she wud replace it with the crispy chicken which I did not want & I was back at work so I cud not go back with what I had to replace it. Yes I ate the salad but I threw out the burnt chicken as I needed something for lunch & was ok but not what I paid for. The girl also said she has no control when the chicken goes thru the grill...seems to me when they put the chicken on my salad they wud have noticed it was burnt & either said something to me or replaced it? I was not happy & maybe shud have gone to McDonalds...altho I usually prefer Burger King. May have to rethink that now...Thank you for your time.

Adrian at new haven indiana 46774 store told me she didn't know prices that were on the menu but she is a manager? She forgot to put hashbrowns in the bag.. And she is a manager? Then slams the window shut in my face because she forgot the hashbrowns. She is rude and not polite at all... No smile just a [censor] face. I don't even feel comfortable going back because of how rude she is. That is sad I have been a manager and in customer service and if it was my employee the [censor] wouldnt work there. She needs a factory job out of customer service. I will not be back to that location.

I went to Burger King in Edina, MN on [protected] AT 11:30 AM
It is the location off of hwy 100 and industrial Blvd., near the Dairy Queen and Fridays restaurant. I ordered a # 10 and a whopper jr. I pulled up, and after receiving my food I noticed I did not get my whopper jr or a receipt. I had to go back into the parking lot and park, walk in and I let the lady know I did not get my sandwich. The one women was very confused and the other pulled up my order on the screen said "You didn't order a whopper jr", and then walked away! No offering to make it for me, nothing. She said "You didn't pay for it", well ok, but that doesn't mean I did not order it and that I didn't need it for my coworker! They both just ignored me and I just left. It was a bad experience. I felt like an inconvenience to them, I work in customer service and I would never treat anyone that way, especially a paying customer. Also it wasn't even busy. One man in the store waiting for his food, and one car in the drive thru. Thanks for taking the time to read.

I Arrived at the Burger King AT 3917 Rivers Ave North Charleston SC on several occasions where the lobby had been closed why before 8:00pm and they so nasty and rude to their customers. They always running out of whooper buns and nuggets and stuff something needs to be done about that store can't never use their bathroom because it's always stink and never clean. That's ridiculous and they fired the best employee they had the only lady that gives hot food and make sure the customers are treated right and gets the right service. That lady was with bk for 23 years only to get treated like trash that's ridiculous. Y'all need to send corporate down one day undercover one they never saw and y'all will see how we as customers are treated.

I arrived to find a long line of customers and no cashier to greet or ring anyone up for 7 minutes. No one says a word to any of the customers regarding the wait, no acknowledgement at all. Eventually, the supervisor (?) told someone in the back to cashier. Finally about 12 minutes into waiting in line I place my order, which ends up wrong and so I have to go back to the counter to get it corrected. The supervisor returned with my food, hands it to me without saying a word, not thank you, not sorry for the wait or that we messed up your order. The restaurant was dirty, the tables were not clean, I will never visit this establishment again. Burger King should be ashamed of any association with a dive like this.