Burger King
reviews and complaints

The new Chicken sandwich is tiny. Not worth the $7 I payed for it. The meat did not even cover the bottom bun. It was rushed out like it had been sitting for a while. You can see by the color that it did not look fresh. One tiny piece of lettuce. The bun was all soggy from sitting for to long. I would have been better off getting the $1 chicken sandwich. Needless to say I was not happy and already back to work before I seen it. I shouldnt have to inspect it at the restaurant.

In the drive thru at a new store in el mirage, az. Ordered a lg coke, when told the amount my passenger commented "that's high" ($3.29) the young, very rude female employee said, "you can go to mcdonald's then!" i asked for the manager and same employee said, "are you for reals?" after asking again for a manager a girl named hannah came to the window. I could hear the first employee in the back yelling about the "###ing ### at the window". When i told hannah what happened she stared at me. Made no comment, offered no excuse or explanation or apology, just looked at me.
For a brand new store this is the absolute worst customer service i've ever had anywhere.

I went through the drive through at the Burger King located in German Town MD & ordered a hot dog, 5 piece mozzarella, 1 medium vanilla shake and a large diet doctor pepper. They told me the mozzarella wasn't ready and asked me to park around the side and they would bring the rest of my meal. Originally they only gave me the shake. Then later they came with the bag containing the hot dog and mozzarella. Getting distracted by the having to pull around front I didn't notice that they didn't give me my large diet doctor pepper. This is upsetting not just because the receipt reflects that I paid for a product that I never received but because I really wanted that drink and it's to far tonight to go all the way back. But what you should know is that this is the second time this has happened at this location. I also use the Burger King on shady grove md and they never make me wait or pull around and wait and they never forget to give me the products that I paid for. Perhaps you should have some folks retrained our provide some coaching to the manager. after all they could be hurting your brand reputation if I'm not a one off situation. Thanks kindly if you took the time to read my message of dissatisfaction.

Upon arriving through the drive thru at store # 19650 i stated my order which was quite simple and had to repeat it a second time and then correct her to a third time whereas it was finally correct. We told the girl at the speaker what sauces we wanted ( just 2) and that we wanted two sprites with the value meals. When we get to the window we are handed two 'cokes' instead of sprite? i reminded her of the sauces and when she handed me the food bags i asked her if the sauces were in the bag. She assured me they were. I glanced in and noticed we were missing one large french fry? they get it and we leave. We get to our destination and we unload the bag only to discover no sauces and now my daughter has to eat a 10 piece chicken nugget with no sauce. Is working at burger king that hard? seriously four mistakes in a 3-person drive-thru order? they weren't even busy. It was after the lunch crowd at 2:30 pm and there was only us and one other car there. We pay decent money and just want what we order? not to difficult is it? maybe retrain people. They shouldn't be working the drive-thru unless they have proved themselves with speed and accuracy. We ordered 2 whoppers with cheese, 2 fries, 2 sprites, one 10 pc. Nugget and a large fry. Pretty simple. Order #60 on 5-11-17 merchant number [protected]. Would like a partial refund for my aggravation.

The drive thru worker at the camas/washougal store cussed at me and then proceeded to flip me off when I drive away. He was a bigger guy with glasses. Very rude! I will NEVER return to another Burger King again after that! I pulled up to the drive thru to order and he was extremely rude from the get go. I can not believe how horrible the service was! I was so insulted I left without my food. My 3 year old daughter is in the car and repeated his cuss word. This is outrageous! I don't ever want someone to lose there jobs, usually, but he needs to be fired! I worked in the food industry for 6 years and I NEVER would have acted that way. I am seriously shocked

"free wifi" in the door...
I use this place very often because it's close to my home. But, there is no wifi for over two months..
I told the mgr (Helen & leo) to fix it over ten times, they said the owner doesn't want to pay for fixing.
It's very annoying to hear that. Can you let the owner to fix it?
It took over one year to fix tv, after keeping the complaint. Thanks.

I have been ringing the New Zealand Burger King head office customer service line since Friday leaving messages and now it's wednesday. Left messages everyday and no one has returned any calls. Now my complaint is about not been able to get through to the head office with my complaint. It's very frustrating and unprofessional.
They obviously don't care about their customers. I can't get through so I'm trying to contact the head office in the US or Australia.

It seemed to have been left under that light too long. When I ate half of it I could not eat any more. That evening I became sick to my stomach. This is not the only time things like that has happened. We did eat breakfast there every morning. We stopped that when the biscuits we ordered were either not what we had ordered or completely cold and we would have to have them re-heat them. There were several of us that met there each morning and slowly one by one they have left. The people at the front do not seem concerned if anything is wrong and the people in the back are too busy laughing/talking or throwing things at each other.

I just went to my local Burger King, and had by far the worst meal of my life. The fries were so old they had a bitter after taste and the whopper was old, cold and sloopy. I understand it's a deal 2 for $10 but I just wasted $10 dollars because I had to throw the food away. I love Burger King. But after today don't think I will be going back. Just because the meal is cheap does not mean you give customers old food. I'm so disappointed and angry.

Very poor customer service. It seemed that remay was in a bad mood as well as her manager. Sometimes I wonder if its even worth going to bk at all. The food was cold. I waited 10 minutes and I had to deal with the most unpleasant folks ever. This never happens at a mcdonalds! I take it that bk just doesn't care about their business. The only reason I would that this burger king (Store#6391) is sill in business is because of its socio-economic surroundings. I am shocked that the owner or general manager allows people with very poor people skills to work there. It's not the first time bk#6391 has been rude to their customers. I should have done mcdonalds instead. There at least I would get friendlier staff who treats me with professional courtesy. I am done with burger king altogether.

I'm very frustrated as nothing has happened for me about my recent "on the job" experience since the 28th of March, it is now the 5th may and all I wanted was the outcome. Whether it be a yes a no a maybe. I really didnt mind. I was a regular customer and keen applicant but I'm getting frustrated of getting mucked around. Its unprofessional and downright outrageous. I was put with a team of lovely people and if they felt I didn't put much work into it they're wrong. All I did was learn which is what we do everyday. It was my first time using equipment i was not familiar with and I'm not going to get everything perfect within a couple of hours. I'm very appauled at the lack of communication and the lack of respect the Burger King managers have shown.

We went to the Burger King at 2330 E Hwy 501 Conway SC 29526 ph# [protected] this afternoon around 7:30pm. First of all, immediately when we walked in we knew the AC was not working because it was terribly hot inside. We decided to stay and go ahead and order our food (mind you, we were the only customers in the store) The manager took our order. My husband asked him was the AC broken, well, he and everyone else there failed to aknowledge we were talking and my husband asked him this 4 times before he answered yes it was broken. We paid for our food and was waiting for it to be served so I proceeded to get our drinks, well, there were NO regular drinks in any of the machines so we asked (numerous times before we were acknowledged) were there any drinks? The manager said "no we are all out of regular drinks we only have the flavored drinks. Then he proceeds to turn his back to us and continue his conversation he is having with staff about the schedule they are working. They are discussing their schedule and ignoring us while we are standing there trying to get some drinks. At this time, my husbands sandwich is slid across the tray from in the kitchen when the manager tells the lady that prepared it that this is not a double whopper because it is not big enough, he slides it back to her and tells her to check it to see if all the ingredients is on it, she picks it up and proceeds to open the wrapper (with NO gloves on and long painted fingernails) and lifts the bun up with her fingers and looks inside. Well, when I saw this, that was it. I demanded our money back immediately. The manager turns around to face us and without hesitation or a word at all, tells the lady to throw the sandwich in the trash that we want our money back. She hollered out that she weren't throwing that sandwich in the trash. The manager turns around and comes to the register where we are standing and proceeds to give us our money back. Not ONCE id he apologize or even ask us what was wrong or ANYTHING.
That manager has no care for this Burger King what so ever if you ask me and there was not the first person I could see in that kitchen preparing food wearing gloves. That was just pure nasty in my opinion. We will NEVER grace the doors of that Burger King again and I would be pure ashamed in knowing my store was being ran like that.

On April 06, 2017 Marie A. Thompson went through a drive through to get a new sandwich offering. The picture on the board looked very appetizing, however what I received for my almost $6.00 was not. This took pace in Gresham, OR at a BK located in a Dick's Sport Store mall on Division Street at approximately 2:45 pm.
The sandwich was obviously way over cooked and mutilated. Please make this right.

On May 2nd and May 1st I had went the Burger King they're on Stark Street 110 Stark Street store number is 1424 phone number is [protected] on the 1st and the 2nd I had bought the two cheeseburger mail for 329 and on the cheeseburgers it was supposed to be no cheese extra ketchup or mustard on the first day May 1st it was 4:30 in the afternoon when I got my order the fries were cold or lukewarm and the cheeseburgers with her supposed to be hamburgers had ketchup or mustard on them but ketchup mustard on the hamburger it was on the wrapper and when I opened it up and got all of my hands my clothes the whole nine yards took pictures and on May 2nd I went in at 12:30 order the same thing this time I got two cheeseburgers and the ketchup and mustard was all over there I'm at the hospital I have family having surgery and everything I don't like ketchup and mustard all over my clothes and I showed these pictures to the manager David and he says to me that won't happen these won't look like that hand in my bag and while i was driving down the road to stick my hand in the bag the fries hot that was good I get to pull my hamburger out it's a cheeseburger and it's got ketchup and mustard worse then the day before now I don't know if there's a problem with the ketchup and mustard dispensers but and it seems did not have any time help or sympathy it was just to get me out of the drive-thru and that's what I thought very very very bad customer service rudeness me and my family eat at Burger King LOL but to get that kind of service and that kind of food was uncalled for disrespect I would like some results out of this my number is [protected] and yeah I'm going to post it on Facebook about how not to go to that Burger King Hydra still I'm not getting no results and you leave me know reason not to say anything to the public about how you want to eat ketchup and mustard on everything and disrespect of the management

Kathi mckenzie
[protected]@q.com
15906 ne 10th way
Vancouver wa 98684
[protected]
Re: burger king... Crispy chicken sandwich
430 se 192nd st.
Vancouver, wa

Today 5/1/17 I went to the franchise of your store in walmart on 192nd in vancouver washington. I ordered the crispy chicken sandwich because your advertisements made it sound so good. When I finally got my sandwich the patty was not only too hot to eat, that it burned the inside if my mouth, the patty was way overcooked, rock hard, the meat inside was dried out and it had a burnt rancid taste to it. I went to the counter and informed the cashier that it was the worst sandwich I had ever had there and told her why, she did not offer me any thing, not another product or even a refund.
Then an extremely, rud, e vulgar mouthed customer started screaming at me for taking my sandwich back! Your manager came out and asked what was wrong and what sandwich I had and I told her, all she said with a tone in her voice "well I can't believe that I had one of the crispy chicken sandwich earlier and mine was fine." well mine wasnt.! No offer of another sandwich or even a refund!. Of all the nerve! Needless to say I took to the internet and went public about your store at this location, to yelp and the bbb. I have never been treated this way ever in any fast food establishment. I was actually looking forward to that sandwich. So I took the sandwich up to the counter so they could see what I was talking about. It took me hours to get that rancid taste out of my mouth. I think this manager needs to be reprimanded but also dismissed she has zero customer service skills and is going to continue to anger more of the public. My husband and I were shocked that we were not even offered a refund let alone a different menu item.

We ordered 2 for breakfast and scrambled eggs. Paid over 9 bucks for something we couldn't even eat. The egg tasted like fake eggs or plastic. The croissan which was. It even hot. Nastiest breakfast I have ever tried the bread of the croissant was soggy nasty! It made me sick to my stomach! Almost forgot our eggs service was horrible also. Over all horrible experience.

Good afternoon, I went for the breakfast crossant at BK-66 Eddie Dowling HWY in N.S., RI- [protected], I've been going there for ever, but on my last 2 occasions the egg on the crossant was about an 1/8th thick, and it didn't cover the bun even, so I went to our other BK in Woon, RI, 02895- at 293 Social St., Woon. RI, 02895. There they still make their crossant egg sandwich with the egg folded think like on the pictures on the windows. So I told the first place about the difference in egg crossant sandwich to the second place. If your going to go that cheap, please change the pictures on the windows showing a nice folded over egg sandwich. Vegetarians like that egg & cheese on the crossant, but the way they are making them now at the place in N.S. is so rediculas, and I told them so, I can see why McDonalds and even Wendy's does better than BK. As you can tell, I'm very displeased with BK, it use to be a good crossant, not any more. I did complain to the manager, she had them put a second layer of egg on my 2 crossants. So if your going to continue going cheap, don't put up false advertising pictures showing a nice thick folded egg sandwich. Thank You, Rudy Drolet- 35 Bradley St. Woon. R.I. 02895

Hello It was my first time buying at burger king I used coupons to order my meal, right when the employees gave me my order I tried the fries they had a weird smell and I did not enjoy it which just killed my appetite, therefore I went back around the drive thru and asked for my money back and returned their food the lady there told me that she couldn't give me my money back because she needed a valid reason of why I didnt want my food and that if I wanted my money back I had to go back tomorrow to talk to someone else that she couldn't do anything I told her tomorrow I had to work I did not have time to go back again just because me not being satisfied by the smell of It was not a "valid reason" according to her! She even offered to take the bag and bring it back to the manager !UNBELIEVABLE!I am manager to a restaurant I know that in the restaurant industry our priority is our customers satisfaction which made no sense to me the unprofessional that she sounded !

I ordered 2 meals one had 3 pieces of bacon and onion crumbs and the other had 2 bacon and onion crumbs these burgers cost to much money to not be made right. I always get the bacon king b/c it's yur best burger never have I had this happen but I'm usually at work on my lunch break, the Burger Kings by my job has always made the bacon king the right way.

I went through the line my father ordered​ 2 Whoppers with cheese, no meals? Got the receipt it was 80¢ shy of $10. They didn't give us fries and a soda.. my father said to go in and get it. I asked her if I could get fries and a soda and she said I didn't ask for the Whopper meal.. which she keep repeating.. and it seemed like everyone that worked there was starting at me.. she said she would give it to me this time. The lady at the window laughed at me and then walked away and then making another girls laugh and was making fun of me.. very rude. The lady giving me my fries she keep repeating her self saying... Just remember 2 for 10... MEAL..