Bulkfoods
reviews and complaints

I took pictures of the package, and the box showing yeast in the bottom, of the Nutritional Yeast I'd purchased to show them that one package arrived split open.
I requested a replacement for this package, as I felt this is a food item, and the packaging has been comprised. Their response was to inquire about the box, and decide that since the box was intact, they were comfortable with what I'd received.

"After completing an internal investigation on this matter, it has been concluded that the package was successfully packed and shipped.
Had the damage been done in the warehouse we would have full documentation on the incident and there would be a larger mess in the box from having been shaken up during transit."

This speaks to their since of business integrity, and also how important the security of the food they are shipping out is to them. Buyer Beware of Bulkfoods.com.

I often try new food services. New for me, I mean.
And I rarely write anything at all be it positive or negative, I am just too lazy.
But after I got a parcel from these guys, I thought they deserved this bad review. First of all, I would like to say, that the nuts I ordered were outside of the package, it was torn or something like this happened, I don't know. The nuts themselves were mild and their taste was terrible, so I threw them away.
The shipping is another story. Too expensive for sending small several packages from the A point to the B within America.
Don't think they deserve to have new customers and good reviews. A lot of things have to be fixed before. Sorry.

I made a big order and purchased $200 worth products from this website www.bulkfoods.com. My order was made in early September and it is now mid November and I'm still waiting for my order. I sent them tons of emails asking about my order. First they did reply but their messages made no sense, then they suddenly stopped replying. I can't reach anything from Bulkfoods, I even tried to call but they did not pick up the phone. I have no idea what to do!

Ordered 5 lbs of raisins organic, came to us infested with worms. they don't seem to care and are dragging their feet on refunding. The website looks like they operate out of their garage. I was hoping it was a mom and pop trying to do a good job. Turns out to be a big pile of garbage with poor (rude, careless) customer service run by someone with search engine savvy, since they come up #1 or 2 on every bulk search I do. If you are desperate and out of time, take your chances. Otherwise, take the time to find another company. It will probably save you time and money.

Check with the Better Business Bureau too, and see the numerous complaints filed about this company. You will save yourself from being defrauded, and a great deal of grief.

My Problem with Bulkfoods.com :
I placed an order for $102.14 on 05/26/2011 with Bulkfoods.com. Just hours later, upon receipt of an email that it was ready to ship, I realized that the SHIP TO data they were using was incorrect (see detailed data below). I immediately called Bulkfoods to request that they correct the information before the order shipped, speaking with David who refused to help in any way because "we are going home for the day. We're closing" Though I stridently begged that he intercept the order before it shipped he would not help, but said they would fix it the next day. Next I emailed Bulkfoods.com a detailed description identifying the problem, and the needed resolution. The next day Bulkfoods.com responded via email saying that they were not going to rectify the problem, would ship to the address I had indicated, which is not true (see below), and that they would charge me to make any changes. I told them to cancel the order and refund my money which they have refused to do.

The problem that had arisen was easily identifiable, and correctable, but the representatives of Bulkfoods.com were callous, unreceptive, and unwilling to hear or to help, though intervention on their part would have quickly resolved what is now a significant matter-- one in which I the consumer, and their would be customer, have been slighted and am being ask to bear the burden for multiple negligences on the part of Bulkfoods.com.

I want the order cancelled and all monies paid refunded.

The problems with my order, mirror those of countless other consumers, and are listed below:

Ordered food items. Bulkfoods.com did not correctly utilize the ship to information I submitted, and I called them to ask that they intercept before the order shipped. They refused, since they were closing for the day and wanted to go home (per David the representative I spoke with, who said they would take care of it the next day). I followed up with an email identifying a problem had arisen with the order, and what needed to be done to correct it before it shipped to the wrong address. They emailed me the next day saying they would not rectify the problem, and that I would have to pay to get them to do so. I asked for the order to be cancelled, and my money refunded which they refused to do. I filed a BBB complaint today, and have discovered that my experience is very common with Bulkfoods.com. They are callous, unresponsive, unhelpful, and incompetent.