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1.0 22 Reviews

Buick Complaints Summary

0 Resolved
22 Unresolved
Our verdict: Engaging with Buick at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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2:59 pm EDT
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Buick Key fob

I requested a key fob from the Buick Service Department in Memphis on June 23rd. I paid in advance. I initially called at the end of July. I was told the transmittal was in but not the key fob. I next called in August, the parts technician said he would call me back. He never did. I called over a week ago in September, the technician said he would call me in 3 days. For over 2 months I continue to ask about when I would get my key fob. I finally said "ENOUGH" give me my money back. Today, September 14th. They all of a sudden have a key available. I DON'T WANT IT. I WANT MY MONEY BACK!

Desired outcome: My money back. I will no longer be doing business with Buick.

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3:28 pm EDT
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Buick Didn't fix my car and I lost $1500.00 in service fees

Hi my name is April,

I would like to file a complaint with Buick and there service management department after I gave over $1500.00 for my car to be fix. I have proof and documents from correspondence from Buick on Colemen Buick GMC 100 Renaissance Blvd, Lawrenceville NJ [protected] I had a 2012 Buick Lacrosse Rebuen #8290 do not nothing about customer service and his service department did nothing for my electrical problem but made me come out my pocket estimated over $1500.00 and my car never gotten fix. I need to be reimbursed for these payments or can we go to court and let the judge decide I have all my receipt and documention. My name is April Tyus 209 Massachusetts Avenue Apt. B Trenton, NJ 08609

[protected]@gmail.com

[protected]

Thanks

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2:28 pm EDT

Buick 2011 Buick Enclave CXL

On April 29th, I was going to work at Joint Base Lewis-McChord. On the way there, my Buick was driving fine, until I had some hesitation from the car. I was still able to drive the car, but one exit from my job; the car engine shoot up, and shake the car. The next thing I saw was a bellow big smoke in my rearview mirror, and I made a dash to the right side of the road, and stop the car immediately to the side. I stop the engine, and open the hood. There was a big grayish smoke came out, but thank the Lord it didn't catch on fire. The engine oil was pouring down on the bottom of the car, and I have to control the spill. I had to call AAA to get a tow truck, and luckily they were able to tow it to a repair facility. The guy told me the engine is frozen and there's a hole in the engine. I love this car, it's roomy, but so much issue. The audio, the steering wheel lock up when trying to turn left or right. That was a big problem, and now I don't have a car to drive to work. I need help to get this fix please. I'm not alone in this issue, There is so many Buick with this year experience the same issue.

Desired outcome: Please, help me get my Buick run again, or give me something that's reliable to get me go to work safely. I thank you for your time in this matter. Marc

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Is Buick legit?

Our verdict: Complaints Board's thorough examination reveals Buick as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Buick stands out for its commitment to quality and security. Clients considering Buick should delve into its customer service record to gauge compatibility with their expectations.

Buick earns 91% level of Trustworthiness

Perfect Trust Endorsement: Buick achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Buick. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Buick's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Buick.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Buick.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Buick have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Buick and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Buick has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 22 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the buick.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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9:42 am EDT
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Buick 2015 Lacrosse AWD

I bought this 2015 Buick Lacrosse AWD car from my father, has 40k miles. above 60mph there is a very annoying wind buffeting noise coming I believe from the antenna cover on the roof. this happens whenever I pass a large vehicle or they pass me. is this correctable? would expect a high end GM car to be quiet inside all the time, not just under 60mph.

Desired outcome: get rid of annoying road noise.

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5:51 pm EST
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Buick Heated steering wheel

Purchased car 5/27/2022. RE: missing heated steering wheel: (it was listed as could be installed)

2022 Buick Enclave Premium Vin#... WONJ166316

NEW vehicles are arriving with that option installed, WHY ARE PRIOR OWNERS BYPASSED?

This is POOR support for ANY customer, certainly for a constant returning customer. It will certainly affect our choice of vehicles in the future. UNFORTUNATELY it has now risen to a serious complaint level.

Desired outcome: Install the part it SHOULD HAVE HAD WHEN BUILT. ( we would NOT have bought this vehicle if a delay THIS LONG was to occur!!)

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11:15 am EST
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Buick 2013 Buick Encore

I need to speak with someone about my buick encore, dealerships and the AGWS warranty that came with my buick. It has been in a dealership since July 19, 2022, one dealership I paid over $800.00 to fix it, it was not fixed. I was informed I had to take it to another dealership, per AGWS. I have paid over $600.00 to the second dealership. I am informed the warranty is not going to cover to have it fixed. I drove it to the dealership, after the repair it had to be towed back to them. Now I am getting my car towed back to me in worse shape than it was sent to them and said I have to pay over $11,600.00 for it to be fixed. I have caught bother dealerships and the AGWS in lies, there is more to this but I want to speak with someone as soon as possible. Please contact me.

Desired outcome: My car to be fixed the way it is supposed to be without me paying more than what it is worth.

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9:57 am EST

Buick Refusal to reimburse $551 for a serpentine belt was routed incorrectly during manufacturing

9/12/2022 my car was serviced for a squealing noise. The BUICK dealership had to replace the serpetine belt as well as the idler pulley and crank shaft seal. It is noted on my BUICK receipt the serp belt was routed incorrectly and on the wrong side of the idler pulley.

We are the sole owner of this vehicle (BUICK CASCADA 2016 with 54,000 miles) and have always had it serviced by a BUICK dealership. The flaw had to occur during manufacturing. I am asking BUICK to reimburse me $551 since this was their error.

I wrote a letter to them on 9/13/2022 and submitted the Buick receipt and my credit card receipt 3 x. I was informed by call from BUICK they could not do anything and that I had to see the dealership. The dealership told me today my case was closed because I did not send them the documents required (though I did 3x) and that I was offered $140- which I was not. I called [protected] to have it reopened and I have not been successful in reaching a supervisor. The labor was $434.86 our of the $551, this was their error and I think they should reimburse me.

Desired outcome: I want to be reimbursed in the amount of $551. The dealership where I bought the car was sold and no longer a BUICK dealership BUT I do travel over 20 miles to take it to a BUICK dealership to be serviced.

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1:38 pm EDT

Buick Buick automobiles

Since 1965 my family purchased 6 rivieras' 3 Le Sabre's, and 1 Wildcat the culmination of my purchase was a 3.8 liter Le Sabre where the rear wheel fell off while I was driving on the highway. After several months of customer complaint, I took Buick to small claims court for the collision damage to my Le Sabre. They won because I could not prove the defective part was on my car. I am happy they won because the junk they call an automobile is way too expensive. As a company they do not care about their customers.

Desired outcome: warning others about Buick vehicles

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4:56 pm EDT

Buick nit enough Buick dealers or Buick's on the road in Santee CA and San Diego CA

I would like to considering owning a Buick Encore.

I now drive a Toyota Scion (35 ,000 miles) and in good condition.

I would like to research buying a Buick but there is no where near that I can go to. .

Since January I have counted 12 Buick's on the road or in parking lots.

WHY? If I happen to talk to a Buick owner, they say they love their Buick.

" I LOVE MY BUICK!" What a great promotional slogan. I would like to be able say that too. (Hope I will not need to look into a Ford Escape.)

Please advise.

Virginia Wentzel (senior citizen)

8301 Mission Gorge Rd site315

Santee CA 92071

[protected]@msn.com

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jciii
palmetto, US
Mar 13, 2023 9:54 am EDT
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there are two dealers in san diego:

1. SOUTH COUNTY BUICK GMC

2202 National City Blvd

National City, CA 91950

2. NORTH COUNTY BUICK

1515 Auto Parkway

Escondido, CA 92029

(also would advise to NOT put your address online)

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4:08 pm EDT

Buick Poor Dealer Service

Purchased 2021 Encore GX 9/4/2021 from Curry Buick in Bloomington, IN. Car was sold as new w/700 miles. Had a couple issues with bait/switch tactic of salesperson. This came to light after we made the hour drive following phone conversation. Among things, we were told first oil change was free as long as done during first year. Fast Forward to June 2022. Took car to Hubler Chevy in Indianapolis for first oil change (4900 miles). Was told purchase date showed 6/5/2021, and therefore past the 1 year date. After talking to Buick Customer Service, Curry used the date they took delivery of the vehicle, not the date we purchased. Somebody named JT at Curry confirmed this. That is a most shady business practice from both Curry and GM

Desired outcome: Couple of Fred oil changes for wasting my time would be nice (and not from Curry).

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8:44 pm EST
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Buick God forsaken auto stop/start

As the purchaser who shelled out the hard earned money, auto stop/start should be MY decision to implement. There should be a way to disable it! My daughter has a Jeep that she says that she can do this on, albeit it must be done every time she uses the vehicle. What a stupid damned idea! Just to be politically correct. It doesn't save fuel when it gives a shot of fuel on restarting and the tachometer surges. I am referring to a 2019 Buick Enclave that I bought used. I didn't experience any engine stoppages during the test drive and it was not reviewed by the salesman. This will be the LAST vehicle I purchase with this irritating system. Now I have to live with the (expetive deleated)for 2 years or so until I can trade the (expletive deleated) thing off. Thank you for the joy I will experience during that time-NOT! PLEASE come up with a retrofit so that the system is THE CONSUMERS CHOICE!

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1:41 am EDT

Buick Buick service

Our car went in for what appeared to be a transmission problem. Your dealership told us we had a massive electrical failure $800.00 and when we got the bill they only replaced the coil and spark plugs, simple repair the car only had 56ooo miles. This should have not been needed they also did a fuel injection cleaning not needed. While the car was in the shop they called my wife and told of the bill and the massive electronic failure (as they stated). She then called me and I told her I would do some research on line to the problem. The dealership called her back and told her they needed a decision in 15 minute to repair the car she said do the repair (forced repair). After the repair she drove the car home and in the morning when she got up to go to work the car was all messed up, would not start, ticking, windshield wipers turning on randomly etc. Called the dealership to complain and ask for help and basically were told their words go [censored] yourself not our problem. put a new battery in it, and if you can get it here we will look at it. We put a new battery in it ($220.00 more) and spent 3 days making sure it was drivable, still don't know if its dependable. We have a multi point inspection that was done while it was in the shop and the battery checked out fine, If its the battery they killed it. Will never go there again our buy a Buick, terrible service manager and so far a terrible company. GAY Buick is not trustworthy or reputable.

Desired outcome: want my money back and assurance car will work

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11:17 am EDT

Buick Transmission shudder after a cold start and will do this until the transmission has warmed up.

My gm 2017 chevrolet silverado lt has 26, 000 miles on it and is still under warranty. The transmission has a shutter in the morning that gm has put a bulletin out not to repair vehicles with this problem because the vehicle is operating the way it was designed to operate. These vehicles were produced with a transmission fluid that was not intended for these transmission. These trucks were also identified in other states such as florida where a class action lawsuit has been filed. I have taken it to two different dealers (bayway chevrolet in pearland, texas and ron carter chevrolet in alvin texas) the vehicle was left over night at ron carter chevrolet for diagnosis. The mechanic did experience the shutter but the dealer refused to do anything because of the bulletin gm put out, not to repair these transmissions and that they are functioning the way they were intended. I've never purchased a vehicle that was designed to shutter. This is the reason i'm asking for your help. In my opinion this is to allow the vehicles warranty to run out so that gm is no longer obligated to do anything and leaving the repair cost to the consumer. Thank you for your time.

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12:31 pm EST

Buick Aftermarket DVD players in headrest.

I purchased a 2019 Chevy Traverse Premier, I added the option to have leather DVD players installed in the head rest. They have never worked, i have taken my vehicle into Shaganappi 7 times for them fix the players. The DVD players start up and start playing the movie, but as soon as you close the door they turn off.

Shaganappi told me after the 7th time being at their shop for over a month that the cause was because of the wireless car charger, so they took out the fuse for the charging pad and sent me the vehicle back. So now the DVD players still do not work, and my wireless charging pad in my $60, 000.00 traverse doesn't work either. Shaganappi Advised that GM engineers were working on a solution.

Shaganappi has refused to give me a simple refund of the DVD players, or even Credit for the value of the players. So now i am out $3, 000.00 because of the DVD players.

I have had no other communication from Shaganappi about a fix for my DVD players and i feel like that dealership has abandon me completely. I have been a long time GM owner of many Vehicles, Moving forward i will never purchase another GM.

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7:34 pm EST
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Buick a trade in vehicle that was never paid by the dealership

As of today, my credit is ruined because Chrysler Financial has reported me to the credit department and my once great credit score that I have worked hard to get is destroyed. My dream of getting a home for my children and I have been annihilated. I have never thought I would be going through a situation like this.
On 06/08/2019, I traded my Chrysler 300 S for a GMC truck from Flagstaff Buick GMC. June 08, 2019, I showed up at Flagstaff GMC and Buick. I was shopping for a vehicle because I had just picked up a few patient in a rural area of the Navajo Reservation where a car could not possibly make it on the road. When we (my sister and I) arrived at the Flagstaff Buick GMC dealership, we were greeted by Michael Jaramillo. I told him I was just looking around. As my sister and I were looking around he told me that he had a truck that would "LOOK GOOD" on me. He also stated that this truck was very popular and only had one on the lot. That is when he asked for my personal information. I took the truck for a test drive and by the time I got back, he was already working on the PAPERWORK to get approved. I told him that I was going to look more but he told me that the rebate was good "TODAY" and that I should not pass the offer. So I decided to get the truck. I was promised by Kari and Mike that everything was good and they would take care of me with any issues and not to hesitate and call.
The middle of July, I received a phone call from Chrysler Financial stating that I was behind on my payment of the Chrysler that I had traded in for the GMC truck from Flagstaff Buick GMC. I explained to them that I had traded in that car for a truck. I let them know that I will contact the car dealership and find out what was going on. I called Mike J at 928 310-1365 to let him know the Chrysler Financial was calling in regard to the delinquent payment. He had stated that the Flagstaff Buick GMC should have paid it the day the Chrysler was traded in. He also stated that he will let the General Manager know what is going on and that it should be have been paid. I thought he was taking care of it. A few week later Chrysler Financial called again stating that I was behind on my payment again. I called Mike at the same number again and asked what was going on. He told me that he was going to transfer me to finance department. It went to voicemail and left a message. No one called me back. I called Mike again and this time it went to voicemail. I called the dealership and asked for Mike but I was told that he was on vacation. I asked to talk to some one about this situation. The receptionist transferred me to finance and it went to voicemail. After several attempts, I couldn't get through. All of the voicemail were full and I could not leave a message. Every time I called; it went to voicemail. So, after a few days, I called the service department to transfer me to finance, I got through, but I was told that the person (Kari) who was doing all the paperwork quit and they had hired a new person. The new finance person told me that she will get it paid that day. Unfortunately, Chrysler was on the phone again telling me that I was behind on my payment. I have tried to contact people at the car dealership, Mike and general manager, but I had no luck. No body called be back to follow up with me.
When I first got a call from Chrysler, I made contact with Mike Jaramillo who was the sales person that helped me. I told him of the situation, and he told be he would take care of it. He promised to call me back once he found out anything. I never received a call back from him. The second time I contacted him, he told me that the finance department wanted to talk to me. He transferred me and I got the voicemail of the finance department. I left a message and I never heard from them. I tried contacting Mike after that. I always got his voicemail, I left messages and he never called me back. I finally reached him and I finally talked to him. He told me that Kari Ortiz quit and that they had nobody to work on this paperwork so they are trying to catch up. He told me that he will contact me once he finds something out. I never got a call from him. Every time I call his cell number it will go straight to voicemail and if I call the car dealership he was on vacation. I have talked to other people there and every single one of them told me the same thing and that is"I am so sorry, I will get to the bottom of this and I will call you back in 15- 20 mins." I have never got a phone call back from them at all.
August 30, 2019: I made a trip to Flagstaff because I got letter in the mail. The letter was a "Notice of Right to Cure Default and requirement of strict compliance." I talked to Chuck Bailey to see if he could help me. He made a copy of the letter and then he made a phone call. He was on the phone for awhile and then told me that it will get resolved. I stated that I am very worried about my credit score and need it resolve ASAP. As he was giving me a number and name, I said that I felt sorry for all the people here and what they were going to go through. I want to warn them. His facial expression changed and grabbed the phone number away from me and said "And I thought I was helping, you need to figure this thing out yourself now." I am also going to call the police and get you arrested for slander and you are going to go to prison. This is my business and you need to get out. Do not come back or call us back. I sat there waiting for the police to show up for about 15 mins. Then he came over with a name and number and he told me to call Andrew on Monday. He explained that Andrew was the person to take care of this issue and that he is the manager at the Mercedes Dealership in Flagstaff Az.
September 16, 2019: Called 928 220-7440. Called Andrew to talk about the payoff of the crystler. I was transferred to Rich/Rick. I told him about my situation with Flagstaff Buick and GMC. I also told him the Chuck Bailey had told me to call Andrew at this number, I have been trying to get a hold of Andrew since the number was given to me. Rich sounded like he cared and expressed his apologies. He stated that he will get to the bottom of it and make sure that it gets paid. He also stated that he is going over to the other dealership to make sure this is taken care of. He promised to call me back in 15 mins. But never called me back. I did try to call back by it went to voicemail which was full, and I couldn't leave a message.
September 16, 2019 I called to talk to Rich/Rick. I called 4 times. 3 went to his voicemail. I couldn't leave a voicemail because it was full. I finally got a hold of him. I asked if anything was done since our last conversation and he stated that a check was made and sent to Crystler. He stated that Chris will know more about it and that Chris will send me a copy of the receipt by email to me. I asked to speak to Chris. Rich/Rick transferred me to Chris's extension, and it went to voicemail. I left a message for him to call me and I never got a phone call. With this phone call I had to go through the service department to get to talk to Rich/Rick. Other calls went straight to voicemail.
September 17, 2019 3:15: Called the Mercedes dealership to talk to Rich/Rick. William answered. I asked to talk to Rich/Rick and he told me that he does not know him and Rick was not employed there. I told him that I had just talked to him last week and I need to talk to him. He stated that he did not know a person by that name there. I ask for Chris and he stated again that he did not know him. Then finally he says, "Oh Chris, yes his here, I will transfer you." It went to voicemail, I left a message and he has not call me back yet.
September 17, 2019 at 3:16 called 928 220-7440 to talk Chris or Richard. Went to voicemail and left a message for Chris to call me back ASAP. Never got a call from him.
September 17, 2019 at 4:03 called Flagstaff GMC and buick but went to voicemail
September 17, 2019 4:04 pm called and talked to Art. Told him my situation and he told me that he will email the finance department. He also told me that he will transfer me to kari Ortiz to talk to her. I responded that I know that it will go to voicemail and I will never hear from her. He stated that he will do 3 things to make sure she contacts me. The three things his going to do were: send an email, walk over and give her my number and to tell her that I am calling to talk to her. I have not received any calls from her. I did get the email Art cc'd me in. I also asked him who the owner of the company was, he stated that it was Trampus Mansker. I asked to talk with him and Art told me that he does not stay in one place he goes to other company. I asked him for a phone number and I was told that it was not allowed.
I googled Mr. Mansker name and found out that he owned Lake Powell Ford also.
I called 928 645 5450 on September 17, 2019 at 0430 and transferred to a Cole. I asked to talk to Mr. Mansker and was told that Mr. Mansker is not available. I asked him if he was the owner of the company and Cole responded, "No he is not but in the process, " I told Cole my situation. Cole then stated that he is a Trampuf and Travis are good friends and that he will bring this situation up to his attention and he will work on it as much as he can. He promised to call me back that afternoon or the next day and I have not heard anything yet. Cole also told me that I should just pay the late payment on the Crystler and Flagstaff GMC and buick will reimburse me when they pay it off.
September 18/ 2019 1242 pm: Called Crystler financial to see if I could get a phone log or a copy of the conversation they had with since I traded in the car. They told me they can't give that information out.
Crystler is still calling me as of 10/02/2019 and was told I was 146 days late on my payment.
It has been a struggle and I hope that you can help me. I have always paid my bills on time and never thought I would be going through this. I have called to get the Chrysler back so I can pay for it but I was told that it was not on the lot anymore.

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Buick - enclave surfer girls commercial

This partial bootie in a bathing suit commercial is very upsetting to watch, our rights to choose not to view or entertain the viewing of filth are being violated by having this trash aired into our living rooms from your station. We will no longer be watching the history channel or any others associated with this buick commercial. It needs to be pulled and...

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3:25 pm EDT

Buick service department

My husband took my 2013 Yukon XL vehicle, to the Wright Buick GMC on 6/4 or 6/5 because of it jerking / being hesitant after stopping at red light or stop sign. One of the service mechanic rode with him to see what was going on with the vehicle. My husband called me with him in the car, I told him that when I stopped how the car was hesitant on taking off and then jerking forward. My husband told them to check it out and let us know the problem with the vehicle. They said it was the motor mounts, I had a leak of transmission fluid. Also, the sensor light was coming on and off. We gave them permission to fix it, they sounded like the motor mount was causing all of the problem and that this would take care of the issue. I pick the car up on Friday June 7th about 4:30 p.m. I drive home and park the car. On Saturday my husband drives the car and it starts the same thing all over. Not as bad when we took the car to the dealership, but intermittently. He comes back home and we call on 6.8 and talk to service dept. They tell us to bring vehicle in. Allen gets in the car and we drive and it started the same thing, Not at every stop my husband made . It did it twice in the car with the mechanic from GMC. They tell us to bring car back on Monday June 10. They call us today and tells us, it is the transmission and the cost is &4000+ dollars. Mind you we just paid $2600.00 . This is a certified dealership and they are supposed to know what is wrong with the vehicle. They are the only one that has serviced this 2013 Yukon XL. How could they not know this during the initial visit. My husband said all he talked about was it was the motor mounts, mind you I have a 2006 Yukon and never had any problems with a motor mounts. We feel this is a misdiagnosis from a certified GMC dealership. If it was the transmission today, it was the transmission when we first took our vehicle for service. I have talked with the supervisor and he is talking about taking $1000.00 off this problem. This is what we took the car in for in the first place and it was not fixed. What are the next steps we can take. They refused to give me my money back, yet they are asking for another $4000.00. I do not have the invoice to upload at this time.

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10:04 pm EST

Buick 2017 buick lacrosse

I have a complaint about the adaptive cruise control.
Normally it is quite lovely; however when the cruise cuts out because we don't come in contact with another vehicle in a given time drives me crazy.
There are occasions when we don't see a lot of traffic in our area and my cruise cuts out. I cannot get it to resume for some time.
Can we get this particular aspect of te adaptive cruise programmed out?
Charlie Froebe. Carman, Manitoba Canada

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9:02 am EDT
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Buick 2010enclave

I would like to start saying my family has been loyal gm customers and also employees for more years then I can count from my grandfather at Buick my uncle at Buick my dad 44 yrs at v-8 engine myself 30yrs at engine my brother at flint truck and bus so we always have had at least one new gm vehicle in the garage with that being said my mom and dad bought a 2010 Buick Enclave on my suggestion from mike young in frankenmuth Michigan 3800 dollar car paid cash money for it my dad passed just after so my older mother had the car which she couldn't even drive so it was just me driving I am 62 years old so no hard driving car was garage kept and maintained at mike young where we bought the car all updates and issues were done at that gm dealer so here's the issue going down the highway with the cruise on at 70 mph the timing belt broke and in consequence took the motor with it I feel that at 56000 Miles les this is a poor deal leaving no us with no choice but motor replacement this car looks like new other then the motor is gone in essence it's now a 38000 dollar parts car just really feel after researching the belt problem with these motors many premature belt problems with the 3.6 Buick motor the public should have been treated better so I believe me and my family may have purchased our last vehicle from a company that doesn't stand for quality or customer care sincerely glen bradow [protected]

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Update by Glen bradow
Aug 13, 2018 9:03 am EDT

Timing belt broke at 56000 miles on a 2010 Buick Enclave 3.6 motor very poor very poor

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9:39 pm EDT
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Buick complete transmission failure

vin# 1G4HC5EM6BU124509 (Buick Lucerne 2011 purchased about 8/25/11)

>Transmission failed with only +/- 42, 800 miles...required towing to dealer

>Only about 9, 000 miles of city "stop and go" driving, the rest was interstate

>We purchased this car because of (our perceived) reliability, features and road worthiness (this is our 3rd Buick)

>My wife and I think a transmission failure at this few miles is unreasonable and should last at least 150, 000 miles!

>We feel that Buick (GM) should stand behind this product!

>Our car is currently being repaired at the Bob McCosh Dealership in Columbia, MO

Thank You for your prompt attention to this matter

John Godfrey
404 Woodridge Drive
Columbia, MO 65201
cell phone: [protected]
e-mail: [protected]@juno.com

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