Buffalo Wild Wings
reviews and complaints

Okay so my friends and I went out to eat at Buffalo Wild Wings and after we finished eating my total came to about $8 and I had a $20 bill, and so after we gave the server our money and he came back I gave him a $2 tip and then when I come I realize that they gave $5 less because I did the math and everything and I was like okay I gave them 10 dollars I should've received 10 dollars back but no I received 5 dollars back.

This place has the worst service ever my food is always cold not made fresh. They have bad attitudes when trying to talk to them it like they care to listen. This place need to teach their people how to be friendly and loose the attitudes here. I will never order from this location again I'll go out my way to the one in mount Clemen were the prices are cheaper and the people are friendly. Thanks

I rehired at palm desert location was good at first then started to get harrassed by Courtney the manager there she first started yelling at me in front of employees and customers then start to harrassed me by watching every move I make telling other employees and managers that I'm. Not doing my Job but use me to fix up restaurant when I was hired a cook not maintance I was promised full time then went down to two day now I'm on call how supposed to live and pay my bills is this even right is she allowed to ask me about where I came from if I'm a us citizen asking me personal questions someone please let me know if this is right or should I get a lawyer

I was rehired at Buffalo Wild Wings my manager Courtney seem to dislike me she always yelling at me putting me down in front of other employees and customers saying I'm not doing my Job right how am I supposed to support my self or family two days out of the week I have talked to her many times and the other manager at palm desert restaurant She's always talking about me to other employees and manager saying I'm stupid if I have the right to be here in United States yes I'm a US citizens they hired new help and they have full time hours and I have 16 I know bye law your supposed to have at least 24 hours I'm really thinking about talking to a lawyer she always makes me fix stuff around the store knowing it's not my Job description

Took my daughter out for lunch. 5 of us eating. I ordered 4 six piece chicken tenders with fries..2 with honey BBQ...2 with honey BBQ and medium and an extra plate for the little one. All this was specified when I ordered. She didn't ask any questions...she didn't make sure she had the order correct...instead she ignorantly put in the order for 1 four piece chicken strip with fries. Of only did she think five of us were sharing 4 tenders but the kitchen messed up and made naked tenders. She brings those out for us to have while they fix it. She brings one boat for five people. She never even thought maybe these people all want food. She was ignorant and overall oblivious to what was going on around her. There was no one in the restaurant and no reason for her to be so unattentive. This was supposed to be a birthday celebration...it turned into a [protected]@@@. The only positive was the tablets that entertained our four year old while we waited an hour and a half for some tenders and fries... Ridiculous...waitress name Maccee...sturgis mi buffalo wild wings.

My friends and I went to buffalo wild wings in rice village (Houston, Texas) on Sunday, October 29th, 2017. Our server, Kaiden, was unnecessarily touchy towards all of us and was making us uncomfortable. He would touch us while we were ordering and kept asking excessive questions about our personal lives and seemed invasive. He was an African-American male who was about 5'7".He sports a beard and long hair (compared to the typical short hairdo of most men) and has a medium complexion.

Hello Buffalo Wild Wings, I’m not sure if I’ll have a chance to be heard but here’s to trying. All I hope for is for my voice to be heard because I’ve been feeling as if I’m being mistreated by one of the managers I work under.

My name is Brandon Oun and I’m an employee at your Fremont Pacific Commons location and I just wanted to share with you that I have had many unnecessary altercations with a manager at this specific location (BWW Fremont Pacific Commons). My employment has reached a high level of negativity due to a manager being unjust towards me due to her actions and words. Her first name is Zoe, but I don’t know her last name.

First, I just want to say that I really enjoy being a bartender for the BWW Corporation, but when it comes to being managed by Zoe, a lot starts to change. At first I tried to shrug off everything she had to say towards me, thinking maybe she’s just having some off days as most people do, but then it became continuous and started to get to the point where she was taking a demeaning tone with her words whenever she speaks with me. Whenever it comes to the needs of the bar, like asking for help with getting bottles of liquor bottles restocked she would give me a hard time or brush me off by saying I need to wait, with those words exactly. When it came to checking on food orders in the kitchen, due to customers requests and concerns over their meals, she simply would say that I need to get back to the bar and my food will come when it comes as if there is no reason for me being in the kitchen in the first place. I always felt that itself was unfair to customers and counter productive to our establishment because guests want to know what’s going on with their food. It is a natural concern and when I have nothing to say to them because the manager Zoe tells me to leave right away without letting me know an estimate on the food, I am then forced to try and console our guests with some sort of fabricated excuse.

I just want to say that I have given my best effort as a bartender from the start of my employment there for the Pacific Commons Buffalo Wild Wings because I truly enjoy being a bartender and to also be recognized by guests for my service. I’ve had multiple guests say that I have great service and that they see me working really hard behind the bar, which honestly makes the day worthwhile even with all this negativity coming from my manager. There are also countless times while working where I am the only bartender, and person for that matter, working the bar for 2 or 3 hour periods straight during my shifts going from guest-to-guest at the bar rail while also working the servers-well to get servers drinks for their tables. I would receive comments from guests saying that they feel sorry for me that I’m working so hard alone and how I would have no support whatsoever as I scatter around the bar as fast and efficient as possible. I’m sure there is plenty of surveillance footage to prove so. Even so, I had never complained to the bar manager Zoe about no one to help, or to any manager at all about her negative attitude towards me and tried my best to power through it all because I don’t like to let things get me down.

But I’ve come to a point where I realize that my job is becoming a place I am uncomfortable in or even want to be at because a manager, of all people, chooses to treat me with disrespect. I am truly not trying to slander anyone or Buffalo Wild Wings, I just truly feel like this is really unfair to me that because I do not have the same title as her, I am treated as lesser of a human being. I try my best when I work and I feel moreso that I don’t need that recognition but I would really appreciate receiving a mutual respect from the other people I work with. We should be a team, but I feel as if I’m being bullied and ostracized without any reason whatsoever.

Coworkers among the workplace have also noticed her way of being to me. Another employee was trying to give me support by asking Zoe why she was being so mean to me and all I was asking was for a tv change.

On another note, I have never had a full 30min lunch. I worked my shifts whether it be 5 hours and sometimes 9 hours staying on my feet through it all without breaks. Like I’ve mentioned before I have really given so much effort and it just saddens me to have to file this complaint.

Lastly, I believe I am being terminated due to Zoe feeling as if I have somewhat neglected my duties as a bartender yesterday because of what she said to me about how I won’t be scheduled anymore. Which is fine because I don’t plan on returning due to her hostility towards me yesterday.

But I just want to set things straight. Yesterday (today is 10/23 so on 10/22) due to me making a call to my significant other which only lasted 15 seconds, Zoe felt the need to come to me, interrupt my phone call as I was talking and told me that I need to get myself back in the bar in a disrespectful way. She made me feel as if she is trying to force me to do what she says like I’m some sort of puppet. I told her in response to her negative attitude that she doesnt control me and that I’m here of my own free will not because she says so but she continued to yell at me saying that I can’t speak to her that way disregarding the way she was already speaking to me. Things began to escalate and I felt the need to leave which I told her and she began to say that I am no longer going to be scheduled in the future.
I had already been working for 7 hours straight, had no break and had also nothing to eat because I had been so busy. I am not afraid to admit that I had not even had a chance to use the restroom and was holding “my relief” because the bar and restaurant had a great amount of guests to watch the NFL and NBA games.

All I did was step out for at most 20 seconds of my already 7 hour straight shift to speak to someone and then the manager tried to belittle me as if I had been away from the bar for a long period of time. I had been working hard already and felt under the weather as well especially feeling real hungry. Also putting, using the restroom on hold for so long made it hard for me to work and made me feel sicker so I was trying to tell her after the dispute that I need to go home but she felt that this was a time to terminate my employment and let me know I’ll be getting some sort of call from another manager in regards of it.

I really don’t expect anything due to my complaint. I am simply informing Buffalo Wild Wings that I have been being treated unjustly by a manager of the company.

If anyone has the chance to hear what I have to say I humbly appreciate it

In the parking lot, I saw 6+ buffalo wild wings employees sitting around and smoking cigarettes. Because of this, I had to wait about 10 minutes to even be seated at my table, when there were multiple tables open. I think it is gross that the waiters and waitresses had been smoking cigarettes in the parking lot considering they are the ones touching and preparing my food. Wouldn't recommend this location to anyone.

The Manager at Buffalo Wild Wings on 8440 Castleton Corner Dr. Indianapolis Indiana does not know how to control his employees. Employee did not want to do her job due to her trying to rush to leave. Afterwards when talking to the manager because we were not helped employee called us rude and called one of the ladies with us a [censor] and continued to be extremely disrespectful.

The Cardinals game had started but the TV was not changed waiting for the end of the Green Bay game with Minnesota. Many, many people asked for the tv to be changed as the cardinal game had started and there was a 13 point difference on the othe game that was not going to change in the 1:43 left in the game. Several people, NOT me, yelled for the game to be changed...Striecher came out to where my family and friends were sitting at the bar...looked directly at me and my husband and yelled that he would change the tv when the previous game finishes. First of all we asked the bar tender and he told us when he would change it. He is by far THE most unprofessional manager that I have ever had to deal with anywhere! I know this is NOT how Buffallo Wild Wings operates. We have been coming to this store for footbal for at least 5 years and when W.Dean Beardsly this would never have happened. Striecher has NO business being in charge if he cannot politely say what he needs to say. HE CANNOT HANDLE ANY PRESSURE AT ALL. This is the last time I come here and I will tell everyone I know to do the same. I expect to be treated with respect and not YELLED at. Streicher is the wrong person for this store period.

I worked for the outer loop location here in Louisville ky. The management particularly Joby. Well let's put it this way i asked to hi home one night after working what wad supposed too be a 4 hour shift that turned into 7 when i asked too go home i was called a whiny baby told aww poor baby had tho be back in less than 12 hours poor baby oh baby needs sleepthis is by management after I had worked 2 midnight shifts the 2 days before. I quit due tho this I will not ever be degraded or spoken to by any man the way he spoke to me

I have called the Buffalo Wild Wings at 789 University Ave, Madison, WI 53715, and they told me to order delivery from Eatstreet website which I did. However, my order was not delivered even if I have waited for two hours. Then I have called the Buffalo Wild Wings at 789 University Ave, Madison, WI 53715, and they told me they cannot deliver my order because it is raining. The question at this point if it is not raining why to order when you live two blocks away from the store.
Next, I offer them to pick up my order because it was already late and I was very hungry. They told me that the food is not ready yet and they do not agree if I am willing to pick up. Then, I have canceled my order but the amount is still not refunded to my account. May you please take care of it and be aware of it.
Thanks,

I went in to one of your restaurants on Tuesday, October 3rd and received the worst customer service. Not only did she not check with us for 40 minutes but even then after we asked for additional napkins etc she seem annoyed which then she bothered to take another 30 minutes bringing us our check! I wish I had written down her name but I'm not one to complain and was going to let it slide but as I was going over my bank statement I realized the girl had charged me twice not even for the same amount! One was for $11.88 which was mine and another for $36. Like I stated I was willing to let the bad service go but when I noticed the two charged I wish I had written her name down and I even took a picture of the receipt except for the top part which may have included her name but I do have the sale number which I hope that helps; 2097208. I go there often and even when it's busy I never received bad customer service like this! All I want is for my refund of $36 which I did not authorize!

I want to file a complaint against Fremont location in particular the manager Abby Delgado. We were made to wait for 30 minutes even though the wait time was 15 . I requested to speed this up a little as I have little kids they kept ignoring me and said the manager was super rude and said that they would not be able to help us. there were four out of six booths available at that time. Then they have it to a party that came after is. When I asked about the manager's name she was very hesitant to give it to me. She said it was Abby and repeatedly I asked her to give her last name and she said Abby Delgado. When I asked for a phone no, I will store to look at at the front door. It was apparently the number for this very location . for sure I will not be returning to this location the business needs to get their act together

9/23/2017 1:34 am
store #3118
[protected]-2248

We had a group order for take out and I had purchased a medium order of boneless parm garlic wings with fried pickles. The other two orders were traditional. I got traditional instead of boneless. This isnt the first time an order has been wrong when i've ordered over the phone for take out. The last time the fried pickles i ordered were in a giant clump with raw batter. We order late, due to working nights so we cant take anything back or call. Normally i let it go mistakes happen but i purchased a larger order to take home for my family and they will not eat traditional wings.

As someone who has lost three family members at the world trade center on 9/11, one being Battalion Chief Richard Prunty, FDNY at 9/11 I am very offended that you turned down the volume of the national anthem because your employee stated "it's corporate policy because the National Anthem is too divisive".

You have lost a long time customer who also comes from a Gold Star family who has lost other family members in the war on terror as well.

If this is how you feel about out National Anthem then. I don't need to spend my money with your business ever again.

I had a very poor experience at the Plainfield Indiana store and submitted a complaint on the web site and requested a call about it. This was a couple weeks ago and I have not received any communication from the management. This is not the first problem I've encountered at this store but gave it a second chance. I thought they would be interested in the problems related to their store.

I work at one of the franchise locations. They are veey racist. I was called [censored] [censored]...nappy head hoe...and verbally and mentally abused. I have had my paycheck either withheld or messed up on multiple occasions. I was "forgotten" on the schedule two weeks in a row. I have tried to contact corprate to no avail. This has been the most emotionally stressful job i have ever had. My heart breaks.

My wife and I with our son was in the sherman oaks galleria location. We were really disappointed with the service or better yet lack of service that was provided to us. We were seated to our table n told our waiter will be there soon. 30-40 mins had past and we were not acknowledge at all, no one came buy to ask us for our drink or to even let us know they will be right with us. Not even an eye contact from any of the waitresses. Specially one of the supervisor (Caucasian male body builder type) who's walking around talking is his radio, he passed by our table like 3or 4 times. We decided to get up and leave after a party who was just seated was being service before us. We've been in this exact establishment before when the place is really busy and left happy because customer service was provide but tonight was exceptionally a failure in their part and the place was not busy. This is really disappointing and discouraging to go back to this establishment.

Today, my friend and I ordered bdubs at 7:10pm on September 1st, 2017. We placed an online order and was notified that it would be available to pick up at 8:10pm. When we got there and picked up our food and brought it back to our dorm, the food was cold and seemed like it had been sitting out for awhile. Pretty disappointed and will not be eating bdubs ever again.