Buffalo Wild Wings
reviews and complaints

Last night my fiancé and I went to Buffalo Wild Wings after I had gotten off of work around 9:30. It took 15 minutes after getting seated at a table for someone to come take our drink order. It was not that busy in the store at this time of night. After we got our drinks about 10 minutes after we ordered them we ordered our food. Our food took us almost 45 minutes to come out to us. Somehow they messed up the tickets and got confused on which table the order went to. When we finally got our food it was cold. I would have asked for replacements but I didn't want to wait another 45 minutes for hot food.

I ordered 2 separate small sized traditional wings to go. One order I had contained half medium and half hot and when I got home to open the boxes I came upon noticing I only had 4 medium wings and 5 hot, meaning I was missing one wing. The picture attached shows the right side including only 4 wings. It was a huge disappointment and an even greater inconvenience for me to find one missing wing once I got home.

Today I ordered from Buffalo Wild Wings in South Elgin Illinois. I walked in to grab my order and they showed it to me but I was a little confused about it, I went out to my car because they were really busy and decided to check my order. When I started looking through my ordered I realize that I was missing about half of my things and the other half were not the way I wanted them to be. I called and specified how I wanted my order, there was just one group of wings that I wanted sauce on the side, they ended up giving me no sauce at all on any of my wings. And they just gave me side of sauces for every single one. I don't understand what kind of customer service you run, but the way they reacted to my complaint was pretty mean. And then to make matters worse, the manager came out and she was kind of mean to me too. She ended up fixing my order or so she said, I came back outside and once again there was a couple things that were wrong. I was tired of complaining so I just left. They didn't even have any Forks or spoons or knives, or napkins to provide for me either. This is the second time this happens in this store where they don't have any utensils. I love Buffalo Wild Wings, it is my favorite place to buy Wings. I always refer my friends to Buffalo Wild Wings. But this is one of the one times that I've been very disappointed over their customer service. I will not refer anyone to the South Elgin store to buy wings. And me, myself will not go there anymore. Super disappointed, this is the third time they get my order wrong. Disappointed at your customer service.

On 1/12/2017 I tried to have dinner at the Buffalo Wild wings in tinley park, il..but was made to wait approx 1 to 3 hours because was told it was a Blackhawk game on..I noticed numerous tables being occupied by patrons watching the game but only drinking sodas..I asked the manager about this and was told as long as they were buying something they can occupy the tables eventhough it was just soda and those who actually wanted to sit and order a meal would have to wait until the game is over... these patrons occupied majority of the tables but only bought soda and beer but we told until they leave (which is when the games ends)then we may find a seat...I think this is totally unfair for those patrons who just want to sit and enjoy...this was my first time going to Buffalo Wild wings with my family and probably be my last ...we ended of leaving because of the long wait ..approximately 1 1/2 hour

I bought a $30 giftcard to Buffalo Wild Wings tonight. When the gift card was trying to be redeemed for a meal they said it couldn't because it had not been four hours since it had been purchased. I was not told this when I purchased the card. Therefore the card Couldn't be used as gift because it was trying to be used before the 4 hours after the purchase. I want a refund immediately. I have never been so unimpressed with an establishment before. No one that worked there would refund me my $30 that was not a let even be used. I find this highly illegal.

First time in this restaurant. We needed a place to go and my Daughter had been into the one neat her college in Norton, Ma. So we said lets try the one over on Queen street #3663. Walked in got seated asked if we wanted drinks. We ordered sodas and iced tea. Apps were fair corn dogs were good, garlic mushrooms were all batter no mushrooms. Ordered our meals. My wife got a salad with sauce on it. Where was the sauce. I had pulled pork sandwich was good but the side of onion rings was overpriced and all batter. Oh and by the way we had to ask for our forks and napkins. Now it is is time for dessert . My Daughter asks if she could get hers to split in half to give some to my wife Not even finishing her words the server said NO. we do not do that here. Well that and my graham cracker cheese cake squares will never see us again. Being in the food industry with some many chains you would think service would be number 1. But the food did not make up for this. I spent $53.88 and you will never see us back again. I will make sure my friends here the same story.

I endured the worst training regimen designed to help a new member of management succeed. There was never going to be success under this GM's totillage. He decides who will be able to work in his structured below industry antiquated development program. RUN away as fast as you can. If possible RUN right over Jim as well! With a Mac truck! Buffalo Wild Wings will continue to have high turn over for managers when you have an i###t like that in a leadership role.

This was the worst experience we have had, I had one hour for lunch and when me and my wife got there only 3 other people were there at 11:03am so we figured we would have plenty of time to eat well we were wrong, we had to go after waiting over 40 minutes grabbed food threw it in boxes and my wife was late getting back to Scott Air Force base, Im very sad to say we will be telling everyone on base and at our 13 store dealership about not ordering our Saturday lunches for all our sales Staff also, your service has steadily gotten worse but i let it go but not this time, I guess you will lose alot of customers for your crappy service and totally uncalled for when it wasnt even busy

During my experience, I was eating near the bar, and the manager Kori was yelling at one of his servers for not doing there job correctly. But honestly he wasn't doing his job correctly either, a manager should not yell at his servers out in front of guests, its very disrespectful, I would never work for him and I don't think he should even be a manager if he cant handle situations more calmly!. never eating at this place again because of low respect to his employees.

Me, my husband, sister and brother in law just got ban from Buffalo Wild Wings yesterday. We had ask for a new table since the one they had sat us at was right across from the main entrance door where every time someone walk in or out the cold air would come in. So one of the Managers came to tell us that our new table was beening clean and we would be sitted shortly. We walk towards our new table and then our waiter comes and starts taking our order. So she brings my sister her drink first and said the bar was back up so we said ok fine we understand( I mean We have been an every Tuesday customer for the past 2 1/2 years and spend almost $200 every Tuesday).Then all of a sudden we have 3 securities and another Manager standing behind them asking us to leave that we were being ban from the resturant when I ask the reason why one of the securities ask if we were being to loud and i responded no that all we did was ask for a new table and thats all. So I said fine whatever it is what it is wasnt going to argue with anyone about stupid reasons. The only thing that tick me off is why get me another table and then have me ban from the place. When I ask the first Manager that got us a new table why she did this she LIE and said because my Husband curses at her every week we go there. Now if that was even true why are we just getting thrown out now after 2 1/2 years later... Makes no Sense. I know half of the employess there and the other half that have quit on them along with previous Managers... It's ok just got to find us a BETTER place to spend our money on every Tuesday... PEOPLE MAKE SURE YOU DONT ASK FOR A BETTER TABLE THEN THE ONE YOU GET YOU MIGHT GET BAN FROM THE PLACE!

I spent $78 for dinner on 1/10/14 in Ferndale Michigan and accidentally forgot to take my 13 remaining wings home with me.I came back 4 hrs later & they said they threw them in the trash and there is nothing they can do.

I suggested them cooking 13 more wings as a Customer Service Act as I knew every flavor for all 13 wings. The manager said no-I am just out because I left and didn't take them. I said I am not leaving until I get my wings back (15 wings cost $15.95). He called the Ferndale policy who showed up within minutes.

The officer was smirking to him about & seemed very unconcerned. He came over to talk to me & I explained what had happened. He was very cool & recommended that I complain to the corporation (because he would) but that I had to leave. I go to BWW every other few weeks for wings because I like them.

I am going to use every measure to make certain that this gets spread like wildfire including contacting the CEO Sally Smith.I have to say that I am very disconcerted about all of the negative comments for BWW including them doing nothing at all about complaints.

we were turned away at door (after driving 20 miiles) saying there were no tables, but when we looked around there were several tables that guests have left and were dirty and could have been cleaned. no offer to take anything to go or apology. I guess they don't care for my business anymore as i went down the street to BJ's bar and grill and had exceptional service and great food.I don't think i'll be going back, to buffalo wild wings in stockton as they give" no service" and dont care.

I've lived in the Augusta area for a little over a year, and I've noticed this place go downhill; both the service and the food. The food is old, and you can tell it was simply microwaved, instead of cooked when ordered. I can't even begin when it comes to service. The bar area is the worst I think. The only thing they appear to be concerned about is watching the TV, and the rest of the waitresses/waiters huddled around a table chatting. You have to literally get their attention, by walking up to them, to serve you. I go there, unfortunately, because they offer WIFI, unlike the rest of the majority of the bars who don't even know what WIFI is, let alone offer such technology.

"I hate to give this place one star, because when they get it right, it's great. But, in my case, I've been to this restaurant many times and it seems that my order is always wrong.

Case in point: the last time my husband and I visited, I ordered the pups sliders. I was looking forward to the little hot dogs and house chips. I was presented with the corn pups appetizer and when I mentioned that this is not what I ordered, the waitress simply said "I'm sorry" and that was it. She didn't offer to take it back, didn't offer to make it right.

On other occasions we asked for ketchup and wasn't given any, even when we gave our server the bottle to show him it was empty. He was rude and stated "there's plenty here" then took the bottle and we never got another. The waitress that night was more interested in the young men who were eating nearby than she was us.

On yet another occasion, I ordered chicken tenders. When my order arrived, the chicken was so hard that I could barely cut it with my knife.

There have been too many times that I've had very poor quality food. My husband loves wings, and the main reason we've visited this location (even after my bad experiences) was so that he could get his wings fix. Now that Buffalo Wild Wings has opened in the area, we are eating wings there. Not only is the waitstaff at BWW better, more courteous, and helpful, but the food is actually far superior and you get what you order, the way it is supposed to be cooked. And, if you need ketchup, they will bring it.

Eat at WIld Wing Cafe with caution, unless you enjoy being surprised with food you didn't order in the first place."

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business Buffalo Wild Wings was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"...
" My boyfriend and I were bloated and had no appetite all night after eating lunch here.

First off, let me inform you that the chips are actually potato chips. I'm not sure why I was being British and thinking they were fries. Buff chips, meh, you get a little basket of chips with some blue cheese crumble and a (pretty) tasty chipotle ranch or whatever it is. Got 20 piece hot and red dragon wings. The wings here are so dry and they dont have enough sauce or something, so theres not much of a taste besides the skin. The fries here are actually enjoyable compared to the rest of the meal.

Service here sucks. Especially on football Sundays, where the servers would rather watch the games than serve you. I swear I was waving at this guy forever before he noticed me.

Won't be coming back here... there's a Buffalo Wild Wings opening by Augusta Exchange... will try that next time I'm in town."

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business 4 yrs ago, Cheddars was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"... there's a Buffalo Wild Wings opening by Augusta Exchange... will try ...
www.yelp.com/biz/wild-wing-cafe-augusta

I ordered a dozen Garlic wings and a dozen Asian wings to go. Got home opened them up and had 11 garlic wings and 9 Asian wings. What a rip off. Speedway is too far from my home to go back and get them to make the order right. Both orders being shorted makes me think they do this on a regular basis. I wont ever do business with them again.

Well i went with my family because my kids wanted some wings so we went there. First it took forever to take our order, they ask for Drinks and disappeared, there were like 3 tables that got there later than us and were served first, the manager keep looking at us like he knew we were waiting for the longest but did nothing about it, by the time food was in our table it was cold and very little, my kids didn't like it, i felt angry because i have to pay for bad service and food and to make it worse, on our way out the staff almost hit me on my belly with a towel they were throwing at each other and i was 7 months pregnant by that time, , , over all, very bad experience...

I'm just so pissed right now. I ordered wings and they came out very hot and with a lot of sauce.. Grrrr so angry. What should I do?