Buffalo Wild Wings
reviews and complaints

My daughter was a server at BWW in Dickinson, ND. She disappeared from her job for 3 days leaving bdgind her phone and her purse. This was never reported and I was told she had been arrested and terminated. She was NOT and that was untrue as she was abducted, driven to another state, sexually assulted and left there. After she got out of 3 months in the hospital after this she was told they threw her purse in the garbage.

We sat down and waited 15 minutes before WE had to ask for a waitress. Never got one refill for the 4 people sitting at our table or were empty dishes ever cleared from the table they sat in front of us the entire time. Never got the check. She checked in on us ONE time. We redeemed a dessert and they got that wrong, it even came with ice cream and they charged us for another ice cream. On top of it all they took our points for the dessert and we ended up paying $9 for it! We love bdubs but will probably never be back after the service we got tonight. Spending $60 we could have went somewhere nicer. We've never had such horrible service in the last 5 years that we've been going.

"Manager" Molly was completely rude over the phone when we called to complain.
And our waitress was Madison.
The whole staff didnt care at all about customer service. We've been on busy days and got better service, tonight maybe 7 tables were filled if that.

My boyfriend and i went to buffalo wild wings last week as it is our number 1 choice during the exciting soccer championship. The "manager" named jay haynes provided us with the most unexpectable, un professional service i have ever encountered. He insisted that he would not change the volume to fit the screen we were watching from. He said he wants to keep it on a specific screen. We were frustrated with the chanel he had on because the people watching the game on the other side of restaurant celebrated goals about 20 seconds before we saw it on our screen [ it was behind ] after about 10 minutes trying to have him switch it to the chanel we wanted so we can enjoy the game he insisted not to, it felt like he was acting more stubborn than having an efficient reason that maybe i could see sides on. He was rude, no accomodation, no proper reasoning. He just kept saying " i want it on this screen so i will not switch channels" i asked to speak to a manger. When he stated that he was, i wanted to laugh because he certainly does not make good calls or fits his job as a manager. We got up after ordering our food and left. He was not concerned or bothered by any of it. He was very rude, & un approachable. I will definitely not be returning. I would like confirmation that this man has been talked to or approached over this matter. I am shocked with the service we received and very disapointed. I will continue to write reviews on this matter until it has been given attention. Very disappointed
contact: birjan.[protected]@gmail.Com

On this day of April 27, 2018 my wife and I went to this Buffalo Wild Wings. We first walked into this building and saw a group of workers standing in the front area talking and what not, a young lady asked us if we preferred a table, booth or open seating. To which I responded and said "i'd like a table" so then she walked off and we never saw her again. Then a man walked up to us and asked the same exact question, and I said the same exact thing " a table please" then we waited for a good 10 minutes before getting seated, now take note this isn't a very busy time we went. There was a few people here and there but no where near busy what so ever. The table we were seated at was gross there was food all over it and the seats were wet they made very little effort to clean it for us. Then all the tables surrounding us were still dirty and had stuff on them. Anyways so we get seated and wait to be served and our server takes our drink order and disappears for about 10 minutes. We ordered water, then she took our food order we ordered a medium size of honey bbq and a large basket of fries to share. The food came out pretty fast but when we got it, all of it was cold the chicken was still very much frozen inside and the fries we cold and seemed to be old ones from earlier on that day. I must say that the staff there is very unprofessional and needs help.

I was employed at the BWW in Honolulu Hawaii. I then transferred to the BWW Cedar Rapids Edgewood location on April 2. When I began my new employment at BWW Edgewood, they really didn't go over anything with me. I tried explaining to them that the hardest part of my transfer was knowing the different do's and dont's between the two locations. I have always been an extremely hard worker! As long as the company I am working for treats me right I will always go above and beyond for them. I picked up any hours that I could. I even offered to help them cook if they needed the help. Which they ended up needing a lot of at the Edgewood location. Well I had never had any complaints or any write ups at all with BWW. I am a very strong server and I felt as though I was a great addition to their team. The Friday previous to this incident i am about to tell you I had over $200 taken out of my wallet while at work. Well this past Monday the cook they had on offered me some dead wings. He said he was going to throw them away and that if I wanted them I could have them! Well in Hawaii they had no problem with that.. So I took the dead wings! Tuesday was my birthday so they gave me Tuesday and Wednesday off. When I returned Thursday morning I was informed that I was being terminated for the incident, however the other individual involved was simply wrote up for it. He had been employed with that location for two years, I had been at that location barely a month. I am extremely upset because even when they told me I was being terminated I offered to pay for them and they still decided to terminate me. I had explained that I had no idea that I would get in trouble, and they still didn't care. I am writing this email because I feel that I was wrongfully terminated. Not only that but I feel that it was extremely unfair that I get terminated and the other party simply got wrote up. The BWW Edgewood location staff also agrees with me that the actions they took in this incident was wrong. I have been working in the food industry for 8 years and I have never had an issue until now. I am writing this email so that something can hopefully be done about it. I don't want them doing this to another great employee. Doing this to employees will tarnish the BWW name. My fiancé currently works there and has no intentions of staying b cause of the way they treated me. Many other employees there will be leaving because they mistreat their employees often. I just felt as a past employee that corporate might want to know what there stores are doing.

Hello,

I just wrote a complaint a few minutes ago but I'm not sure who that message went to. I want to make sure the right person reads it to take care of the problem. I went to Buffalo wild wings today around 1:20 pm with a friend at work. We called at 1:10pm to ask if they can take our order before coming in and they said they can, so we ordered(we had never called in before). We got there 10 minutes later and we were told that we cannot dine in because we ordered to go. We never mentioned that we wanted to order to go and we weren't told that those who do a phone order are for take out only. Ivette, the girl who took our order spoke to her manager to see if he can do anything for us. He did not even bother to listen what happened in between and in a very careless tone he said "you cannot dine in, it's our policy". It was a very simple easy fix issue, but it was poorly managed. I see this as very poor customer service. We were very upset on how the situation was handled. Luckily there were tables outside, so we ate outdoors. Also, the salad was very soggy. It tasted as if it was prepped hours ago.

I am an employee at the moline ill store. Im trying to file harassment charges against tj white. He is racist. I would like to be contacted by corporate or the regional manager please. I told him i would be contracting someone above him and he told me that won't mean nothing or won't do anything that it is his store so if i could please be contacted by someone to file harassment charges that would be appreciated

Since Arbys took over BW3'S, they have removed the free kids gaming devices. This was a major reason we would go to BW3'S. These devices kept the kids attention and made it a nice stress free dinner establishment. But that has now changed. We will not be going anymore without these devices. Please bring these free kids game systems back!

Respectfully Submitted,
Elgin, Illinois

My takeout is always wrong! The west valley location in utah is horrible! My takeout is always always wrong! It even says on my ticket posted of the f ing bag what my order was and yet it's still [censor] wrong! How and why do they not check the orders before it touches my hand! Everytime! That's why I hesitate on going and then when I decide to give in and go.. What do you know I get home and my order is wrong. I should nt have to check my bag to make sure it's right every time, that's what I pay bee for! Ughhhhhhhhhh!

Hello my name is Jennifer I would like to contact the main person of buffalo wild wings corporation about a matter, I think if you call me I can explain the situation on the phone if so can you pls call me at [protected] I'm located in Radcliff ky, but the restaurant it's located in Elizabethtown ky,
I think it's unfair I'm going through a lot and I feel disrespected.

This is about store number 3466. My friend and I went to Burbank, CA location last week. We ordered our food. 45 minutes later they brought the food. No utensils and no plates. Food was cold. We complained to the server, who got very upset. Several minutes later, she brought the utensils and threw them at us. We asked to talk to manger. Big guy comes in claiming to be the manager. As I am explaining the problems, he ordered us to leave the restaurant. I asked, why, he said, "we don't serve Middle-Eastern here." WOW, in California where we fight to keep illegal Latinos; Carlos who claimed to be the manager and most likely a Latino, told us to leave, because of our race. Surprise, the server was also Latino! By the way, 90% of workers who work there are Latinos. I love this, fight to keep illegals in, so they can kick out the respectful and legal citizens. We will never go back there or any other Buffalo Wild Wings, because we don't want to piss off illegal Latinos. Good bye BWW, Hello HOOTERS!

We have enjoyed bww for years and most years buy the gift cards for our adult kids.in so doing, they incentivize you with an additional $5 gift card. So a few days ago we go to eat at bww and I remember I have the $5 gift card in my wallet. Was told it expired at the end of february. 2 months and a gift card expires? Two months?

I know it's only $5, but the principle was the issue for me. It's insulting and plain thievery. Stepping over a dollar to pick up a dime on their part, as this type of disingenuous practice will only serve to piss people off. I'll be looking elsewhere for sure when it comes to gift cards this christmas.

Tonight we decided to order Buffalo Wild Wings to go from the Hazel Dell location in Vancouver WA and let me just say that here I am hours later feeling very sick in the middle of the night from the awful food we had just ate. We ordered two cheese curd burgers, one big Jack daddy burger, and fried pickles to go. We got home which I might add is only 2 minutes away and opened our boxes to see the most awful looking burgers I have ever seen. I like to have one cheat day every week and I chose Buffalo Wild Wings, big mistake. All the ingredients had slid off our burgers and was all over the box, there was the tiniest little handful of old stale fries that tasted like rubber bands. When I picked up my burger the bun was extremely soggy and squishy and disgusting. The patty was completely burnt and split in half after like two bites because it was so dry. Even the lettuce in the burger was so wet and gross that It was hard to even rip with my teeth. The fried pickles even tasted horrible even though we usually like buffalo but this was the worst experience ever. We didn't even feel like we could eat it and $60 went down the toilet. So here I am laying here in the middle of the night feeling sick from that horrendous food, writing a review, and I'm usually never one to complain, but it was just the worst. We are all very upset about the food we received and barely ate. Please do something about this. We want a refund. Thank you.

On 3/6/2018,

I had one of the most horrible customer service experience. This occured in all levels. From weiter to the Manager on duty at the time of our visit.

We sat down and ordered our drinks along with food. Our drinks arrived about 2 minutes before our food which was strange as it wasnt busy in the bar or dinning area. I ordered my beer with a lime. However, my waiter explained that the bar didnt have anh at the moment but as soon as he could, hed bring some over. This never occured and I drank my beer trying to still enjoy my visit.

When we ordered our food at approximately 2:57pm, my fiance asked when Happy hour would start and the weiter said 3pm and we ordered fries and onion rings. We waited and waited for our fries after 30 minutes we asked another weiter and he explained that the weiter did not put in the order and we would wait. After we almost finished all of our 20 wings our fries arrived. Our waiter not once asked me if I wanted another drink, not once did he check on us. I asked for the Manager 3xs and they informed me that she was on a visit with an inspector and that they couldnt interrupt. Who was running the floor for any emergencies I asked and they told me it was just her. The Manager aproached us in the end and tried satyisfying us by just deducting the fries and onion rings for their mistake. This is extremely unprofessional and I felt discusted as how the manager attempted to just shut us up with a $10 credit. I asked the weiter again to bring the Manager over and he said he couldnt interrupt. At this point, i felt that it was necessary to approach her myself as she did not have time to approach her customers.

I talked to her and she did not attempt to provide a solution. Instead she kept asking me "what wi make you happy". As a manager in the food industry, you must know how to please your customers. I am a loyal customer and have came here for several years and not once have I had this even from a Manager. The managers name was Sheila Burger. When I asked her to provide me with her name she told me verbally as she expected me to remember it. I asked her to write it down for me. She wrote it down without completely writting out her whole last name. I asked her why would you not write your full last name. She gave me attitude and said "its burger, like a burger you eat". I told her I would contact corporate and she said there wasnt a corporate. I was not treated fairly and she shoulf of extended more of her assistance. Instead she kept asking me what I wanted. When i asked her that she can start off by giving us a free lunch she said she didnt think that would be possible. I have a lot of friends and know a lot of people that go there and its unfortunate that I am not satisfied. She informed me that her staff should of asked her to come talk to us. I told her that her staff did not think that they could which means they arent training them accordingly to take care of customers. I am extremely hurt as I go here a lot and am a valued customer and I wasnt treated that way even after talking to the Manager.

So I first received to buffalo wild wings (6081 center drive) and I was waiting for 45 minutes to be asked if I wanted anything to drink or was ready to order. Then when I asked is somebody going to serve me an employee said " I don't know"
I don't understand why I wasn't served.
Then when I got my food I asked for celery and didn't get any. When I received my check it was short. I also asked for a birthday shout out and was told that she was goung to find employees to help with that and I waited 15 minutes and never got it so I just left. This was my first time here at BWW and it was the worst time ever, I won't be coming back anymore.

I don't know if this is true or not but I saw it on social media. If it is true, none of your locations should be able to post this on their door. I would be shocked if as a corporation you would support locations taking this stance and publicly posting it on their door.

If it is true, and you do support them doing this, please let me know.
Thanks
Carol Alt
[protected]@gmail.com

Visited BWW on 2-16-18 Peru IL, arrived at 830pm and the main dining room closed. Staff said only high tops available we are closing dining room. Why would you close dining room at 830 on a Friday night? As we are sitting at high tops like a bunch of sardines two people walk in at 840 pm and are seated in dining room. 845 as we have our drinks and apps my husband asks why people were seated, staff states its open now i dont know what they are doing. Mot very good way to run a business. Very disappointed

Hello,
I'm from panama city beach and I always enjoy going to your branch here but almost for the last year you have been hiring some rude people to work at your branch over here and finally I was encountered by one of your new rude server here, her name is katie, she's very rude, at the beginning I thought maybe it's just a bad day for her but after several times I found out that she's always rude and hate to be working at your restaurant or serving/talking to most people!
It's my first time ever to send a complain to any restaurant but she way very rude and I used to like your restaurant!
Please try to fix this for the sake of your reputation?!
Regards!

All my sauces were wrong and all my wings were bone in when I wanted boneless. They forgot my blue cheese and extra ranch only got 2 carrots and cellury when payed for extra as well. My drink was way to over filled it spilt all over. I am still hungry and unsatisfied on my $50.00 I spent for two people. Just asking for blue cheese or maybe a refund for some. Still hungry

On Feb 3, I waited extra half hour to receive my carry out order at Buffalo Wild Wings in Gallatin, TN on Nashville Pike. The employee said she was new and didn't know if the order is lost. She said the manager will come from inside to speak with me but the manager never came out. The restaurant was almost empty so there was no excuse for the missing order or delay. Finally after half hour wait, went home with the order and found incomplete. I called but was told I can only leave a message for the manager who will call me back. I have still not received any call. It's over two days. Very disappointing experience.