Buffalo Wild Wings
reviews and complaints

4-12-17 Met with my family party of 10 (8 adults, 2 children)
Never had a bad experience until today. Talked to the manager and
I guess the waitress that had our table had a break down & disappeared.. They did not handle this well at all.. other waitresses were trying to help us but kept saying we weren't in there section so they had to help their customers.. Asked for one fork about 5 times .. drinks were missing .. waited an hour for food people after us were getting served before us .. My mom and grandma didn't get what they had ordered only noticed when my sister asked if they wanted more of hers they said ours weren't spicy like yours..My sister said they were the same
And then we noticed my mom and grandmas didn't have sauce on them but said medium on the sticker .. when we told this
To the waitress(who wasn't "ours") she said But they ate them
In a rude voice .. my sister said well they didn't know what they were trying since it was their first
Time trying this.. .. OVERALL horrible experience... when someone from my job doesn't come in the ones who do split up the responsibility and we handle it .. These people didn't ..

On Thursday 30th March 2017, at 6:30pm my friends and I went to celebrate a birthday dinner at Buffalo wild wings, at 5143, Wellington road, Gate way center, Gainesville VA [protected].
I got home at 10:15pm to check my birthday gifts presented to me, I realized that my birthday card and $80 was was left on the table. So I quickly called them to keep it for me. But to my surprise, they didn't find the items.

I went there the next day, I was asked to go and they would give me a call but up to date, I didn't hear from them.

Thanks
Millicent Doku.

Went to the BWW in San Bernardino off hospitality when I got there the doors were closed it's 1:20am the sign in front of me obviously says they close at 2am so I call & they tell me they did last call at 1:20 so how is it I called before I got there the girl employee told me they did last call at 1:30 but I get there & there closed so I ask to speak to a manager & he proceeds to tell me the same thing all while I'm standing in front of this locked door so when I ask for his name he doesn't want to give me his last name he tells me he's the only Brian there & when I ask for the employee who told me they did last call at 130 for her name he doesn't want to give up her name so I will never go there again very bad customer service from someone who's supposed
To be a MANAGER BOTTOM LINE DONT GO TO THE BWW IN SAN BERNARDINO! WORST CUSTOMER SERVICE EVER !

On April 4, 2017 around 6:10 p.m my family and I (party of 5-2 adults and 3 kids) went to to dine at the BWW in Live Oak, TX. Upon being seated we noticed that the music was WAY louder than usual for a Tuesday at 6 p.m. to the point where we couldn't hear eachother speak from across our table. I asked for a manager who I kust add was the lost rudest unprofessional person I have ever dealt with to see if he could turn it down a bit. He said no that it was a sportbar and people paid for that music and it was at the Corporate level all the while yelling at me I even told him "Look you are ecen yelling so I can hear you" he snapped at me and said "This is the way I talk to everybody" and I told him I didn't appreciate his tone and asked for Corporate's phone number and he said you'll get it on your receipt when you are ready to pay and that it was fine with him if I gave his name and snarkly walked away. I later find out that is friends were the ones playing the music and had asked him to turn it up because our server told us multiple people had complained before us. Well adding insult to injury we never got our order of food. We ended up leaving hungry and disappointed at the service we had just recieved and drove to your location on 281 and 1604 in San Antonio. And from the we walked in to leaving the greeters, our server Erica and the manager on duty made sure that we were taken care of well and even apologized for how we were treated at the other location. I hope you all take this incident seriously as that is very bad for business to have MANAGERS conduct themselves like Michael Heinz did.

Went to this location with my family, and my husband and I ordered 2 small traditional wings. The wings were so soaked in sauce to were we couldn't even enjoy the quality of the food. We then ask the server if the wings could be replaced but, with light sauce. We then had to wait another 15-20 minutes before I food was brought out. By then, my husband and I had lost our appetite, our children had already eaten and enjoyed their food without us. I then ask for the manager in reasoning to see if he could compensate us for our convenience. He then said at that point of time "I see there's going to be a problem here" and walked off. I was so embarrassed, because I am African American and the way he exclaimed it was not of my character and it was definitely an insult to myself and my family. The waiter then came to apologize to us by saying that he was sorry for the mishap.

I was in Buffalo Wild Wings around 1:30pm and my server was great but I tried to stop and talk to I'm assuming one of the managers didn't actually like one name tag said Tiffany she rolled her eyes and walked off to back probably not going to be back. I was just going to tell her that her staff done a great job but she made it known that she was not interested.

On March 21, 2017 I visited the Buffalo Wild Wings in Moreno Valley. I placed the phone order at 6:13pm and didn't get my food until 7:36pm. After asking to speak to a manager in regards to the wait and because the food was cold, the manager by the name of Connie assisted me. She not only cursed at me in front of other customers but yelled at me in front of my 5 year old daughter and told me to "F****ing get out and never to come back again, " as she was pushing the food on me. She stated that if I contacted the manager by the name of Mike and told him how she treated me, he would laugh at me and not take me serious, because she would make sure that he wouldn't believe me. There was tons of workers and many customers that can attest as to how she treated me. Or if the footage can be reviewed, it would be of a lot of help. After paying $40, that was not the treatment I deserved or anybody else deserves. She did not handle to situation appropriately, and doesn't seem to be customer service orientated. It was horrible being treated such way by such a big corporation like Buffalo Wild Wings. Please contact me at [protected]. Thank you, Maribel Amezola

Very nasty disposition at the beginning of service then when food was served she reached over and stuck her hand in my food and replied why are you all giving me such a hard dan time ### yall and this mf ### manager had to come over to table then other waitress crowded around she'll as she began to talk about us and stood in corner manager had to go over and break up the little crowd as Shelly stood back rolling eyes and staring at us saying thing about us

On 3/16/2017
My wife and I, went to your Middletown Ky. store. We were having boneless wings and beer. I realize that the bartenders shift was changing so you can expect a little turmoil between shifts, but that is not my complaint. The bar help was very busy due to the NCAA games on the TV and the crowds were large. Our boneless wings were so hard and had a stale refrigerator taste (they were just nasty), We did not complain to the new bartender as he was absolutely swamped. I would not think that this is normal food product but I felt it was worth mentioning to help correct a problem.

Thanks for your time
M.Douglas Broughton
[protected]

On 3-18-17, we visited Buffalo Wild Wings in St.Robert, Mo. We drove 45 minutes to restaurant as we were really craving wings. Upon arrival, we were seated at 7:00p.m. We waited for a long time for server, to take drink orders. We then ordered our food, still with no drinks. This was at 7:20 pm, and we waited until 7:35 pm for our drinks. Finally another server brought them, not our server...as night continues, she never came back to table, otherwise once! We asked for refills at 7:50 and still no sign of our food. At 815 p.m. one appetizer was brought to table, when we all 4 had ordered them. We also received our drink refills we previously requested, at this time. We asked several times for manager, being told they were short staffed and very busy. Actually, they were so slow in the restaurant...but busy with to go orders. People were getting up and leaving, as they had been waiting forever. We asked again about our order at 8:45 PM, and asked again for manager, we were told our order would be right up. We were next in line. We watched as they continued to pack to go orders and ship people out the door. When they brought food order out to a table of 4 who had came in at least 40 minutes after we did, we got up and left restaurant. A table of 5, walked out, due to lack of service, product, and complete unprofessional ism of this store in general! We love B Dubs, but will never return to this horrific place. I'll go to Rolla.

A host named mckayala or Kayla for short. Was talking inappropriately infront of me and my 12 year old son along with a few other customers. She talked about smoking weed, she said she liked the fact the company does not drug test. Along with that she spoke words of giving oral sex. My 12 year old son was able to hear everything ! I told her to stop and she rolled her eyes and told me to mind my own business. I'm irate about the way she acts at work and as a business owner I would not allow her in my place of business. My son asked me what she was talking about and I had to change the subject. To me she should be fired !

I would like to file a formal complaint against the establishment Buffalo Wild Wings located at 430 E Pleasant Run Rd. Cedar Hill, TX 75104, regarding their customer service, specifically server, Gabby, and manager Michael. The lack of professionalism and costumer service frightens me for the growth of your business.

On Saturday, March 4, 2017, myself and 4 guest arrived approximately 11:15 pm, seated by 11:20 pm. The restaurant did not appear to be busy, about 7-10 empty tables to my site. Gabby was assigned to be our server. Around 11:30 pm, Gabby came to take our drink orders. Everyone else, besides my aunt were ready to order our entree and drinks. We were very hungry and anxious to order. It was my aunts first time at the establishment, therefore she requested samples of the different sauces offered from the menu. Gabby stated she would only take our drink orders and would take our entree order when our drinks and sauce samples arrived. We ordered 2 frozen alcoholic beverages, 2 cocktails, 1 milkshake and 5 waters. At 11:35 pm our 5 waters arrived. Around 11:45, my aunts sauce samples arrived and Gabby then took our entree orders, we ordered an assortment of boneless and traditional wings, French fries, and a chicken wrap. Nearly 45 minutes later from initially ordering our drinks, at 12:15 am we still had not received our ordered beverages, Gabby had not checked on our table as well. Unable to ask anyone for assistance at 12:20 am I walked to the bar to speak to Gabby to cancel my drink order. I politely asked Gabby to cancel my drink order. She responded by grunting and smacking her lips, pointing to two drinks at the bar suggesting that the drinks were now ready. I repeated I did not want the drinks. She responded by rolling her eyes and walking away to a computer in the corner. Michael was present at the time. I assumed Michael would intervene or follow up with our table, but he did not.

At 12:25 am we waved Michael to come to the table to question the status of our food and the rest of our drinks and how inform him on how long we had been waiting. His responses were very rude, unprofessional and unhelpful. To mention one of his responses, "Uh yea, I don't know how long y'all have been waiting" after we specifically informed him of our wait time. His demeanor was very rude and condescending. During our conversation he walked away before we were done speaking.

At 12:35, an hour from initially ordering our drinks the rest of our party received their drink orders. Our drinks were delivered by our server Gabby. Quickly tasting their drinks, a member of our party asked Gabby if her drink was either a margarita or daiquiri. Gabby ignored her, rolled her eyes and walked away. Her demeanor was also for rude, terrible customer service and unprofessional.

An hour plus after ordering our food, at 12:45 am, Gabby walked to our table, acknowledged only one of the members at our table and stated our food would be out shortly. She quickly walked away and rolled her eyes not giving us any time to ask a question.

The entire time we struggled to get assistance or service from any team member. At 12:50 am, a member of our party walked to the "to go" were we saw many team members congregating. She questioned the status of our order, in which she was told "it would be out in a second". The restaurant was now quite empty, an estimate of about 4 tables seated.

After closing times, an hour and a half plus from initially ordering our entree we received our food arrived at 1:05 am. While delivering our food, the lights in the restaurant were dimmed. Two servers, Gabby and Paige were delivering our food. They placed the tray holding the food on an extra chair that was near our table. A member of our table began to question if the lights could be turned back on completely and if we could be provided with napkins, condiments and utensils. After placing only two order of wings on our table and ignoring our request, Gabby asked Paige, "can you hold this?" (Refereeing to the delivery tray). Paige did not hear her. Gabby repeated herself in a hostile way, "Paige here, I said could you hold this because I can't do this." Paige quickly took the tray. Gabby stormed off, rolled her eyes, grunted and walked away. During Gabby's voice of frustration we were forced to remove our own food from the tray to place on our table. The napkins, condiments and utensils that we requested were placed on the far end of the table. We were forced to pass out the items around the table.

I refused my order, requested for my meal to be sent back to the kitchen due to the ridiculously long wait, unprofessional mannerisms and poor customer service. The other members of our party complained of their food being cold. Unfortunately, they were unable to voice their complaints due to no one being able to follow up with our table. In addition to the lights in the restaurant being turned off, around our table, staff began to vacuum and clean. They began to pick up trash with a trash, which were able to view the items in the trash bag. The experience was very disgusting. The members at our table quickly lost their appetite. We were unable to enjoy ourselves, due to the noisy environment of the vacuum, dimmed lights and view of trash. Gabby walked by our table, we asked her if we could speak to her, she rudely replied, "you can't!" We were astonished and shocked of her character and customer service. Other staff members surrounded our table cashing their tips out and obnoxiously listened to music their phones. We felt rushed, unvalued and unwanted.

At 1:15 am, we asked to speak to the manager, Michael. Michael's demeanor was yet again very condescending, unprofessional and rude. We voiced our complaint such as the time of receiving our beverages, the time of receiving our entree, the horrible attitude of the server, their unprofessionalism, the environment surrounding our table while we were eating, no staff being considerate of our experience, no assistance during our time at the restaurant, etc. His comment about the drink timing was "I don't know how long you had to wait, our bartender has her own customers, plus y'all all ordered frozen drinks." We told him our wait time, we felt like we were not considered as valued guest due to not being the bartender's customers, also we did not just order frozen drinks. His comment about the environment was, "the lights are always like this" and "Is the staff suppose to wait to clean". We all witnessed the lights being turned off and as paying customers are we suppose to "wait" for our order for a ridiculous amount of time and it is ridiculous for us to feel disgusted by our surroundings. He stated he did not know why he needed to speak to us. He leaned against a ledge while speaking to us. He did not give us eye contact while we spoke to him. He never offered to fix the problem. He did not take accountability of the horrible service or the actions and attitude of his employees. However, he managed to be sarcastic, argumentative, rude, and condescending. He did not offer to make our experience better or fix any of our problems. He did not listen to our complaints or suggestion on how to treat customers.

Paige returned to our table. She stated Gabby said she would not be serving us anymore, which was fine because her service was horrible. Paige was unaware of our orders, which was also unprofessional from Gabby. However, Paige was very professional, her attitude was exemplary, she was committed to make our experience better. I appreciated her kindness and hospitality.

I am very displeased with the customer service from Gabby and Michael. I will not ever return to the BWW in Cedar Hill. I will be sure to voice my complaints to the BBB and corporate offices. I will give reviews to various website and social media of our horrible experience. I will be sure to let anyone I know or the poor service provided. The restaurant received full payment, however we did not receive full service. I felt unwanted and unvalued.

BWW's story states, "Because that’s what our fans want, and that’s what we’re all about—making our fans happy."

We all are very unhappy and dissatisfied.

I am very concerned about the TV ad that your company is airing. I find it offensive that one of the statements is "My God." There are so many statements that could be used in place of that. I am a Christian and do not appreciate His name being used in vain. I know that many of my friends feel the same way. I would hope that Buffalo Wild Wings would be above using such a statement. I'm sure your admen could arrange something else. Please consider a change in your ad.

We went to the patio because there was a line for a table and when we went to the patio every table was full of plates cups etc. So we cleaned our own table as a server near by watched and never came over to clean off the table. The server approached the table and said she knew a friend of mine, through her sister who she had met once. She then proceeded to tell us how this place ####ing sucks, that she hadn't made a damn thing tonight. Being a former server myself, and bdubs employee;i understand that people do not tip a lot of the times. However my girl friends and i felt like it was her way to push us to tip her more. While ordering she told a friend of mine that she couldn't get the boneless special bc it ended 10 min before. When she could of ordered it if she wouldn't of spent her time telling us how miserable the night had been. So once she came back she said what do you want? With attitude. My girl friends do not tolerate attitude but surprisingly did not have an attitude back. It seems as if she discounted my ticket. But i have never had someone bash there own work place and have an attitude bc her night was so ####. Then to top it off. Im not sure if u are aware of the music selection but i highly doubt parents want their children hearing music with lyrics with the words containing #### and ####ing hoes. I had to leave bc another family sat across from us and the table still had not been cleaned. Glasses of beer with children sitting right in front of it. I was so angry i left her a note on the receipt.

I visited the BWW in Oceanside, NY and had a terrible experience thanks to the young bartender that served us. It started by sitting down at the bar with my girlfriend and having to wipe down the bar top ourselves with napkins because the bartender didn't do it even though she said she would when we sat down. Every draft beer I got overflowed so I had to wipe down the glass every time because the bartender did not. She also took a glass and put it directly into the ice to scoop it out. Very Dangerous! Then came the holding hands, hugging, and kissing with her boyfriend who also works here. Totally inappropriate. Not to mention eating her dinner in front of everyone. To top it off was getting to watch her let a customer go behind the bar and choose which drafts she wanted a sample of, which ended up being 6. This person didn't buy a glass of beer because she had 6 free samples. This upset me since I had a few beers when I should have just asked for a bunch of samples. This bartender has obviously never been trained. I go to BWW a lot and never had such a bad experience. I'll definitely stay away from this location.

I frequently go to Buffalo Wild Wings and always have had a positive experience, however I arrived at the Buffalo Wild Wings in Secaucus, New Jersey, at 9:40 p.m. on Saturday, February 18, 2017. While at the restaurant, someone attempted to break into my vehicle by knocking out the keyhole and denting the door (both of which I am 100% certain were fine when I arrived). When I came out around 1:00 AM I noticed the damage, immediately went back in, and advised the manager (Darius Autie). He informed me that my vehicle was in clear view of the surveillance camera and he has all the footage, but would not allow me the opportunity to review it. I called the police to come an write a police report. While we were waiting, Darius claimed to have reviewed approximately 3 hours of footage 3 times in about only 10 min. and claimed the surveillance footage was "inconclusive". My friends and I, who are all avid Yelpers, were having a great time until this incident occurred. I was disappointed in the lack of professionalism and customer service provided from the manager. I will be obtaining the police report along with getting an estimate for the damage. I would like to know what your policy is regarding damaged property on Buffalo Wild Wing's premises so this issue can be resolved appropriately in a professional manor.

Sincerely,
Steven A. Leidenfrost

I was employed at 715 North Green River Road Evansville IN for 3 years. I was a WCT in the dining and bar area and was the lead closing bartender. In early January I became ill and needed time off. While in the hospital my mother called Jeff Brown the OGM who was incredibly rude. Told her I need to fill out FMLA paperwork. Ok. Well after numerous attempts my doctor forgot to fill out my paperwork. Not once did Management call me and have the decency to tell me I no longer had a job. I had to start receiving messages from coworkers and customers that I had been fired and that managers were telling people my medical business. I am in talks with an attorney due to their lack of professionalism and violation of HIPAA practices. I could go on about many things I've seen management do illegally in that store but I'll leave it at this for now.

On December 17th I had set up a Christmas party for the store I manage at MOA and the food my team wanted was Buffalo Wild Wings...we were having a Christmas party at a hotel room in a hotel adjacent to the mall and BWW was ultimately the food of choice but that turned out to be a huge let down and a waste of our hard earned Christmas money.
Two weeks prior to the party I stopped by BWW to confirm that they could provide a large order on a Saturday night and I was told it was no problem as long as we called our order in at least two hours ahead so they could have time to prepare it considering it would be a Saturday. As our party approached my team was thrilled that BWW was going to be our food of choice and they went through the menu picking out fried pickles, french fries, wings, mini corn dogs, cheese curds and a couple other items.
On the day of our party we had planned to order our food at 8pm to be ready by 930pm so that the staff closing the store for the night could come and enjoy hot food with the rest but when we went to pick up our food we were made to sit and wait 20 minutes while the waitress went 'to see if it was ready'. After we received our food and paying $120+ in cash we headed back to our room to enjoy but after we got it back to the room we discovered the food was cold and soggy...so disappointing! I guess I should have checked the food before heading back to my room because after 10pm we can no longer access the mall. My assumption is they made the food up after my call at 8pm and then it sat until we were given it around 945pm. Now because the food was cold we only consumed half of it and there went our money. Also when we made our order we asked which wings would be the mildest because a couple of us can not eat spicy, they recommended the mild which is actually spicy so there went good food for a couple. Also the next day a couple of my girls were feeling quite sick to their stomachs and let's just say that we are not a group of partiers. So, overall our experience was very disappointing and upsetting because we wasted our hard earned Christmas money on crappy food.
On December 19th, we went to the BWW at MOA to complain about the awful food and when we expressed to the Manager, Leonard, that a couple of the ladies did not feel well the next day either, he launched into a speech about how it could not have been the food and that he had Food Poisoning training and it was probably something they ate from a couple days before. First, I have had food poisoning and it happens in the first 24 hours and second, I did not appreciate being lectured on food poisoning. Leonard's handling of the situation was very condescending and rude. He also told us that we should have never been able to order on a Saturday night because it is one of their busiest nights and when we told him we had spoke to someone two weeks prior to our event he basically insinuated that we were lying because his employees know not to do that. After going round and round with him we asked to have our $120 refunded and at first he was not going to do anything because we paid cash(we did have our receipt for the purchase) but after walking away from us for over 20 minutes he returned with $60 in $5 coupons and 10 free snack coupons but failed to tell us that the coupons only last 90 days and can only be used one at a time...is this really how you want to treat another business?
Now I know it is almost two months later but when we went to use the coupons for a business lunch just a couple days ago we encountered Leonard once again with his condescending attitude telling us the coupons are only good one at a time and when we referenced our Christmas party experience he said he remembered us. We told him that if we had known that the coupons could only be used that way we would have pushed harder to get our money back but he said we don't give cash back. I and my team are so disappointed that our food was awful and now we have coupons that we really can't use and will expire in just a few short days. As a Store Manager I go above and beyond each day to make sure my customers walk out satisfied with their returns and so does my team. I do not think I will be gracing the doorstep of the BWW at MOA again! Or my team!

Joanne
[protected]
[protected]@gmail.com

I had 3, $25 dollar gift certificates. That I got in lower Michigan. Upon trying to use them in Northern Michigan, I was informed that my gift certificates would not be accepted at that restaurant. I gave two of said certificates away as gifts that we also unable to be used. I believe that if it has a corporate logo on a gift certificate, it should be able to be redeemed at any of the franchise restaurants.

My husband and I felt like going to get drinks after work and we decided to ride behind the store to get better parking in the back. As we ride through passing the direct back of the store two of your employees were smoking marijuana. I was shocked, you could smell it a mile away. I couldn't get a good view of their faces but I heard the one call the other Steve. I didn't know this was the kind of business you promote but we wont ever be coming back. We just came to have a good time but obviously your employees have their own way of doing that. (Steve)