Bud's Gunshop / Terrible Service
I was one of their "VIP" customers. Placed an order for Ruger Mark III on 3-18-12 using the "E-Check" method. I used E-Check to avoid the 3% surcharge placed on the order for using a credit card (check with MasterCard - this is a prohibited practice for MC vendors!). They verified the debit to my acct. on 3-19-12. The debit showed up on 3-20-12. Info on their website says this EFT takes "6 business days" to be credited to their account (my bank said 3 days was more than adequate for this type of transaction).
After 8 business days I e-mailed their special "VIP" Customer Service (CS) site to inquire as to the disposition of my order. My question was never answered. Received instead an automated response parroting the same blather about having to wait 6 business days for my E-check to be "deposited" in their bank, and then another 6-7 days for "processing". As they list no phone number to call for assistance (sure great being a "VIP" customer!) I went to the Internet and found the number thru a 3rd party. After wading through their phone menu options (each one encouraging you to use the e-mail CS function) I finally got a real person. I explained my situation (I was now at the 9th business day). The CS rep looked up my order and actually stated, "your gun has been sold - there is nothing else available'. He then stated his supervisor was "too busy" to talk to me. He then offered to refund my money and my VIP membership cost. Later I received several e-mails (all their e-mails are "No Reply) indicating I may not be getting my VIP membership fee refunded (although in my Bud's account they already had it cancelled as of the day I had signed up for it (1-14-12).
1. The CS rep I talked to was a nice kid who was new enough on the job to actually tell me the truth. The presumptive reason my gun was sold to someone else was that someone else purchased it with a credit card - a transaction that is processed by Bud's immediately. The Mark III's (stainless steel, 6.88" barrel) are hot selling items that move fast off the shelf, especially when they are reasonably priced).
2. I (later that day, 3-30-12) received a pathetic e-mail "apolgizing" for the inventory "mix-up", and offering me a $15.00 coupon "on my next purchase" (yea, right)