The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

BUCKINGHAM HOTEL, NEW YORK CITY / STANDARD OF ACCOMMODATION

1 GROVE COTTAGE,UNTHANK NR SKELTON CA11 9TGPenrith, England, Cumbria, United Kingdom

MYSELF MY WIFE AND 23YR OLD DAUGHTER STAYED FOR TWO NIGHTS AT BUCKINGHAM HOTEL IN NEW YORK IN SEPTEMBER LAST YEAR - IF YOU BROWSE THEIR WEBSITE IT GIVES THE IMPRESSION OF A LUXURIOUS HOTEL AND FOR THE MOST PART I AM SURE IT IS BUT THE ACCOMMDATION WE WERE GIVEN DID NOT MATCH UP THAT STANDARD AT ALL - IHAVE CONTACTED THEM FIVE TIMES THREE TIMES BY EMAIL ONE EVEN TO THE MD AND TWO BY SIGNED FOR SERVICES WITH ROYAL MAIL AND NO ACKNOWLEDGEMENT HAS BEEN FORTHCOMING - CANNOT UNDERSTAND WHAT THE PROBLEM IS WITH THEIR CUSTOMER SERVICE
CAN YOU ADVISE THE NEXT STEP - I CERTAINLY WOULD LIKE SOME ACKNOWLEDGEMENT AND REPLY

LOOK FORWARD TO HEARING FROM YOU

THANKING YOU

BARRIE COLIN-THOME

Ei

Post your comment