Bharat Sanchar Nigam [BSNL]
reviews and complaints

Dear Team,
Since Dec 12th 2011 we are been following with the BSNL Tarnaka and Nacharam office people regarding the noisy telephone. We even reached them inperson to the office and after repeated attempts by raising tickets the lan man closes the ticket without any rectification update from the customer.
We even tried reaching JE chandulal [protected] but not reachable. We request someone to take it forward this issue and resolve at the earliest.

Regards,

We in New generation apprtments locality are not recieving the telephone bills regularly. While approching the BSNL authorities in Baltana, SDO, Mr. Ahuja is very harsh and rude in his behaviour and dares to approach anyone senior. There appears to be tussle going between Postal department and BSNL, which is causing unrest to the local landline telphone users.

This is to bring to your notice that Rishra Telephone Exchange (BSNL) is not working efficiently.
I have a problem in my landline. I had complained about it a month ago and they still did not come.
I visited the office now and then nearly ten times but they are constantly making excuses that you did not lodge the complain, its raining outside and all those stuff things.They are havig there own pleasure time.WE ARE FACING LOTS OF DIFFICULTIES>

SINCE ONE MONTH MY TELEPHONE IS NOT WORKING AND I WONT PAY THIS BILL. Its not my responsibilty.
Regards,
Manoj Agarwal
Address-8917 bangur park Rishra
Dist-hooghly-712248
Telephone no.[protected]

DEAR SIR,
Respected sir, I have BSNL LANLINE NO.[protected] and also have
BSNL number and broadband connection . my bsnl number and broadband are closed
for last four months. I have registered my complaint many of time at BSNL exchange
office but thay did not give any response . when I was registered my complaint then
you (SDO) said is no staff member at MP KOTHI EXCHANGE. Please do necessary for
complaint otherwise I will do necessary on my level.And please answer my this
complaint application in written as soon as possible.

Yours Faithfully
ROHIT KUMAR LATH
S/O SATISH KUMAR LATH
Place Nangal VILLAGE-KANCHERA, P.O.-
Date:-12/09/2011 PARTAP NAGAR, TEHSIL-
NANGAL, DISTT.-ROPAR(PB.) 140125

my landline phone was not working from last 25 days so u take some urgent step for it i shall be thankful to u

My landline phone with no.-[protected] is dead from last one month. I have been complaining since the very first day it got dead...it starts working fine for few hours after I complain and again gets dead...my broadband connection is also getting effected because of this problem...it is also working for few hours and ceases to work after that...the same process is continuing from last one month and I have been facing a lot of problems and I am complaining again and again but no permanent solution to my problem has been found yet...I want an urgent rectification for the problem please...

Landline connection bearing [protected] is not working since beginning of May 2011. The issue has been reported to the officials of BSNL office at Imphal - Manipur time and again. However, it has not bee addressed yet. The Govt. will expect us to pay monthly bill without giving basic services even.

It would be appreciated if this problem is resolved soon.

Hi,

I have sent a mail to the Head of BSNL Cellular Services, Jaipur (Rajasthan), but till yet nothing received and no response, they never care about anyone, even judicial matters.

I wrote to the Head :

"Dear Sir,

This mail is regarding to complaint for my bsnl prepaid services, that since a month I am unable to avail the services of bsnl due to barred services, why I don't know and also continuesly in touch of your customer care persons, but till yet never getting any resolution of the issues, why please clairify me what happened and why ?

My mobile SIM has life-time validity, full of balance, documents delivered to the BSNL, no any issue from my side, and also your customer care support team says, that I should not receive any issue in this case and according to them no issue has raised due to any reasons, but don't know why my services are barred.

BSNL Service Type : Prepaid Excel Services
BSNL SIM Holder : Mrs. Chandra Kanta
BSNL Prepaid Number : [protected]
Documents submitted : Voter ID Card, Photo, Residential Proof and others as required with the Application Form

Please help me out with this issue, because this is very important number for us.

Regards"

Tell me what shall I do now and how ?

Waiting for positive reply...

I am using a bsnl pre-paid sim card #[protected] which failed to work after about 1 1/2 years of use.
When I approached the local bsnl office at Puttaparthy, AP 515134 in order to replace the card which still has a balance of Rs. 480 and odd, I was told by the customer service officer, a Mr. Venkat Reddy that they had no blank sim cards and that I should go back after a week.

When I called the office after 3 days, another person told me that the blank sims were available. So, I again returned to Mr. Venkat Reddy on Saturday July 03, 2011 and filled up an application form for a duplicated sim with xerox of ration card and photo and old sim card. He then gave me the duplicate sim and told me that it would be activated after 2 hours. It is now Sunday evening, and more than a day but the duplicate sim is still unactivated.

My telephone number [protected] has been registered with banks and offices as my official number, so I am experiencing a lot of difficulty without this number. I visited the office in Puttaparthi two times, but still the duplicate sim is not working

My BSNL land line is out of order for the past one month, (91 80 [protected]) even after complaining to many authorities nothing has been done so far.My Telephone
comes under K.R.Puram Telephone Exchange

Ignorant of the dirty service rendered by BSNL Mobile Service I
subscribed for cricket sservice on 28-3-11. For that they deducted
Rs20/-. But I never got any information regarding cricket score and so
I sent a message to stop the service. For the four messages I sent I
was charged. They deducted Rs20/- on 28-4-11and again on 29-5-11. I
talked to the customer care of BSNL on 4-5-11. I received complaint
registration No.AP0405117024 from 53333 and docket No.E04AP66968 FROM
52765F BSNL support. They are not stopping the cricket service and
every month they are deducting the amont. I request to please help me
in this matter.My BSNL mobile no. is [protected]. May I hope that the
erroneous deductions will be recredited to my balance and the cricket
service will be stopped! There is no action even from the CUSTOMERCARE (cell no.1503).

Sir
I purchased a BSNL Sim card NO [protected] ( M/No [protected]) from local market Bihta, Patna ( Bihar ) in the slef Name ( Arvind Kumar Dubey ) and submitted all document on due time . As per our intimation given by BSNL Custumber care on 15.5.11 your validte period is expire on same date andyour out going call is deactivated but incoming call is activated . there after I recharged with Rd 50/- Rupes thant 110 rupess but out validity period not exced . and allso try to rechared with validity vourcher on 20/5/11 but not rechared .
I approching on 21/5/11 with the cusmomber care regarding non recharging of mobile but custmber care intimated that your mobile sim is blocked due to on rechared . but i also intimate i already rechared the mobile no but no any relpy given

It is requested that if our mobile no not active than our secuity depoit and remaining balance amount Rs 159 may be returned to our sbi account No [protected].

Dear Sirs,

I have broadband connection no. [protected].
I am being a retired man I took the telephone connection with the broad band facility since Sept.2009.BSNL was regular for billing for my connection of 1GB @ Rs. 250/ and I also remain regular in paying the same up to the month of June 2010. For the month of July & Aug.2010 they billed dated 30/10/2010 @ Rs. 250 per month itself.
The bill was to be paid on or before 10/12/2010. And it was paid.
Again for the month Sept., Oct., Nov.2010, a consolidated bill for Rs.7223/ was raised . On my visit to BSNL, their Executives were showing so busy that one directed to another and I was advised to go for unlimited plan @ Rs. 499/ p.m., but you have to deposit the amount of this bill in any way . I submitted the application immediately and got registered there itself. I was compelled to deposit the bill as it was with the assurance that they will modify the data and I will not get the problem repeated.
Today again I received a bill for the month of Dec.2010, Jan., Feb., & Mar.2011. amounting to Rs.7046/-.(consolidated).
I am being a retired person you can very well understand that I can Not afford to deposit such a huge amount for telephone only. And that too instead of @Rs.250/ p.m. it had been billed for huge amount .
I may here also state that if at all it does not fall within their scheme, on receipt of monthly bill in normal time, I would have noted the position and could have taken corrective steps in time.
Billing by BSNL for a number of months at a time has put me in a very awkward position . I therefor request to get me waived all the additional charges which have been levied.I am ready to pay the regular charges every month.Kindly help me as I am a retired man and having no other source of income except pension.

With Regards.

ON 0705 2011 I PURCHASED RECHARGE VOUCHER AND LOADED TO MY MOBILE . ON 8 TH MORNING IT IS TELLING SERVICES NOT AVAILABLE . I CONTACTED AT THEIR CUSTOMER SUPPORT NUMBER BUT THERE IS NO RESPONSE AND MY EFFORTS ARE GONE IN VAIN .

we are user of landline phone no.2330825 in Gurgaon, Haryana, India, from last 30-35 years. From last one year the said fhone one not working properly and on asking came to know that due to some digging work done by M C Gugaons*s JCB all wires have been cut. But when we made several complaints the SDO telephones, Gurgaon, Mr.Bhargav got it started with WLL set. We were shocked to see the bill when recieved it was in thousands instead of hundereds. Now no body is listening to our complaint and the said phone has been disconnected from that time.
Arun Sachdev
Gurgaon, Haryana
[protected]@rediffmail.com

Hello Sir,

I am Ravinder Singh. I am liveing in Chandigarh sector-25-D. I have apply internet broadband connection on [protected]. But Today 26-04-2011 I am not found BSNLConnection. Your SDE officer Say to me. You area Chandigarh Sec-25 is invisible BSNL record. So i can not able to connection in your home. After this I have submit canceletion application in your sec-17 office in room no- 312. But I want to inform you that after completed about one month I have not received my payment that I have submit for BSNL broadband connection. I have paid Rs-2250 In your office. I want to know How many days I have received my payment. Please reply me as soon as possible. Otherwise I have go to consumer court. This is the phone no that you have issue [protected].

Thanks
Ravinder Singh
H.No-3210 Sector-25-D
Bhaskar Colony
M.No-[protected]

IN MY MOBILE A SERVICE IS ACTIVATED. I HAVE COMPLAIN SO MANY TIMES & GOT MY COMPLAIN NUMBER BUT STILL PROBLEM IS SAME...
THEY ALWAYS TOLD ME TO WAIT FOR 1-2 DAYS TO SOLVE THE PROBLEM...
BUT STILL HAVE SAME PROBLEM...

DEEPAK CHAND KOTHARI
ECA.[protected]@GMAIL.COM

my name is vipin sharma, resident of 9/1041, Sector – 9, Indira Nagar, Lucknow – 226016. I applied for voluntary closure of my telephone (number [protected]) on 3rd Mar’11 in the online BSNL Customer care portal due to poor services offered to me as phone was dead for 3 months. I had applied for a rebate in advance before 3rd Mar’11 for the bill of February’11 to my area SDO Sh. Bairagi, but he utterly refused to give me any rebate. After so much deliberation and persuasion DE (telephones), Sh. R. S. Pande signed on my rebate application and authorized it for the rebate on 8th Feb’11. But when I went to DSE, Sh. S. N. Pande for registering this rebate into my account he told me that it is not possible now as my telephone has become inactive and that accounts section will help me in this matter.
3. I reached to the chief accounts officer with this matter but he again showed his help lessness in this matter stating same reasons and referred me to Sh. Ashok Kumar DGM (Telephones), UP East. I also talked to DGM (Telephones), but he showed his lack of knowledge in this matter and again asked me to contact DE (telephones). When I contacted DE he said that I have to pay full amount and that no rebate will be paid.
4. Therefore BSNL, UP East has showed its inability to adjust my rebate and has asked me to pay full amount thereby incurring me a loss of Rs. 400 for the service I never had from the BSNL.
5. I hereby request you to kindly look into this matter and get me justice. The amount is approximately Rs. 400 for the rebate and if not adjusted it will be deducted by my security amount deposited at the start of my BSNL services. Please ensure that my rebate amount shall cover the whole period right from 10th Feb’11 till my voluntary closure request was accepted.
These BSNL people are making lame excuses saying that system is not allowing them to make rebate payment.

Sir,
Regarding BSNL Mobile service, in kerala circle it is very poor.
The plans and the sevice was not bad. but recently i have doubt they are supporting other private cellular companies. Because other companies canvasing the bsnl costomers by offering better sevice. BSNL COUSTOMERS ALWAYS RECIVING ONLY ONE MESSEGE "OUT OF COVERAGE"
Thank you .

Renewal of my BSNL Sancharnet e-mail account is not possible any more since Jan-2011 because because BSNL Customer Service stopt selling the prepaid Sancharnet card with renewal key. I lost my BSNL/Sancharnet e-mail ID and dial up connection because of this bad service !