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Bharat Sanchar Nigam [BSNL]
Bharat Sanchar Nigam [BSNL] Customer Service Phone, Email, Contacts

Bharat Sanchar Nigam [BSNL]
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2.3 283 Reviews

Bharat Sanchar Nigam [BSNL] Complaints Summary

91 Resolved
192 Unresolved
Our verdict: Engaging with Bharat Sanchar Nigam [BSNL], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bharat Sanchar Nigam [BSNL] reviews & complaints 283

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6:29 am EDT

Bharat Sanchar Nigam [BSNL] After three months the sim got discarded on its own for which the bsnl office again charged me the price of the sim

I purchased a sim card from bsnl in august. after three months the sim got discarded on its own for which the bsnl office again charged me the price of the sim to replace it with a new one on 21 october. but after 16 days of providing service the sim again got a problem . i was unable to send any message from this sim. again they got it replaced it for free this time on 6 nov. but still the problem is same that i am unable to send messages and they say we have no solution to it. and the mobile section of the office says that we dont know what is the problem.

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5:02 am EDT
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Bharat Sanchar Nigam [BSNL] deactivation of mobile radio pack

i am using bsnl prepaid connection having no.+91 [protected]. i want to deactivate the mobile radio pack from my mobile for which i am charged rs.19 per month. i have made several calls to customer care but no attempt had been taken by them.

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darkn.sangma
, IN
Jun 14, 2014 11:27 pm EDT

BSNL Service! You have automatically activated the Service of Mobile Radio on my Mobile No +[protected] and charging/deducting for a sum of Rs. 30.00, Rs. 25.00 and Rs. 5.00 per monthly/weekly for more than 1 (one) year. So, I always trying to deactivate this Service by calling to [protected] and sending STOP SMS to 155223 as per your given SMS options, but your reply should be "Ur mobile has no activate vas service". Therefore, I request to deactivate this service from my BSNL mobile and obliged. Yours' Shri Dharkan A. Sangma.

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muhseena
, IN
Apr 23, 2012 5:29 pm EDT

i am using bsnl prepaid connection having no.+[protected] i want to deactivate the mobile radio pack from my mobile for which i am charged rs.19 per month.

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rameshlingutla
, IN
Dec 07, 2010 9:19 am EST

My name is Lingutla Ramesh Niadu, I have to know about deactive the mobile radio services. Since 3months in mobile No. [protected] have automatically activated the service of MOBILE RADIO/MUSIC STATION. I am trying to Customer Service Centre using [protected]. But they have not satisfied and not deactivate till to day. Customer service person have suggested dial [protected] then press 4 next 5. But when dial [protected], the songs are playing then no suggest any option.
So i request the customer care how to deactivate the mobile radio by sending message.

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7:09 am EDT

Bharat Sanchar Nigam [BSNL] Complaining to the higher authorities, I am not getting any response from any officials of BSNL

I have applied for a shifting of Landline Telephone Three months ago but Still the application is pending. On approaching and complaining the higher authorities, I am not getting any response from any officials of BSNL. Shall I move to Consumer Forum for this. Can I claim for compensation. But I am still getting Telephone Bills.

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jugal1967
, IN
May 05, 2015 8:57 am EDT

My wimax a/c no. is [protected] it is not working as per its norms I am really fed up with their service. My email ID is svgogna@gmail.com and my phone number is [protected]. Look into the matter

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gauravf
, IN
Apr 26, 2015 10:03 pm EDT

Respected Sir,
I am getting SIM card registration failed message on my prepaid no. [protected](UP EAST) so kindly look into the matter and please activate the sim at the earliest.

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santosh shinde 5009
, IN
Feb 11, 2015 5:49 am EST

Dear sir
My lindline phone is off and my broadband connection is off I call bsnl office their is no response I have not yet help us so please help me
Bsnl office no is [protected] and [protected]

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sumitzedca
, IN
Oct 06, 2014 10:46 am EDT

my sim no [protected] it has validity and balance but it is not working its outgoing and incoming call is barred ...So plz do needfull and start the sim...

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Dushyant Kumar Agarwal
, IN
Oct 06, 2014 2:47 am EDT

I have deposited Rs 155 for top up of 3G on my mobile no. [protected] through mobiquick. As per my bank account details the amount has been transfered to your sight. POS [protected].
Kindly look into the matter.
Thanks
Dushyant Kumar Agarwal

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Nishant Kamdar
, IN
Feb 28, 2014 1:51 am EST

I had a BSNL landline connection at Ahmedabad (Vastrapur Exchange) number [protected] which I got disconnected in the month of January 2014 and have cleared all dues. I have still not received the refund of deposit for the same

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Vasudhassmanian
, US
Sep 22, 2013 9:14 am EDT

My BSNL Landline has been dead for the last 3 weeks and we have spoke to several customer care officers and there has been no action taken so far. This is affecting my business a lot. Please help to rectify the issue as soon as possible.

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mitul patel
, IN
Jun 10, 2013 3:49 am EDT

i have recharged Rs. 135/- for 400 minutes for 30 days scheme is not activated since last two-2 days
and customer care nor give proper answer and not solved my problem yet..

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Nrayanan k. v
, IN
May 31, 2013 7:46 am EDT

Bsnl land line no.[protected] complaint.reported on 28/5/2013.but authorities not rectified the defect till the date.they given unsatisfied reply.

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UMESH CHOURASIA
, IN
Apr 18, 2013 3:45 am EDT

Sir
In my mobile previous 5-6 months my mobile bailance is deducted.
Per month 30rs is deducted.
I was compliant costumer care previous months but no one solve my problem.

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3:02 am EDT
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Bharat Sanchar Nigam [BSNL] Bsnl Landline Phone

Hi
My name is Sudhir Birla and my complaint that is i am disconnect our Broadband & Modam phone no. [protected] and apply the security refund dt. 19-09-2009 but still no reply from BSNL Office . My receipt no. is 1138 dt 19-09-2009.More than 10 months visit BSNL office but nobody attended. Kindly request that pls refund my security.

Thanking you,

Warm Regards,
[protected]

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Rajeev Kumar Singhal
, IN
Jul 14, 2011 10:54 am EDT
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I, Rajeev has submit the document for Telephone shifting from Noida sector 36 to sector 34. Still it is pending. one ( from sector 37 BSNL office [protected]) is saying that order has been sent to sector 39 BSNL office. but BSNL office sector [protected]) is saying that they have not received shifting order. where is pending i dont know

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7:36 am EDT

Bharat Sanchar Nigam [BSNL] There is no rebate/compensation/discount for denial of service as monthly rent is deducted in advance

I subscribed to GPRS 199 plan of Cellone under postpaid scheme on 18/11/2006. Till 28/12/2006, it seemed to work fine. But from 29/12/2006, the service has been stopped without any notice. Also no one is telling what is the problem or when is it likely to be resumed. The Call Centre personnel to whom I talked are not knowing the real situation and usually blame it on phone settings. However, they have tried all methods by now but still insisting that GPRS is working fine. The phone settings on Cellone portal, incidentally, also cannot be downloaded. I deleted the earlier setting at the advice of call centre personnel (ie BSNL helpline [protected]) but couldnt receive any settings.

There is no rebate/compensation/discount for denial of service as monthly rent is deducted in advance

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6:05 am EDT
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Bharat Sanchar Nigam [BSNL] Landline phone not working properly

Dear Sir,
I am using this BSNL Land line no [protected].For last 4 months my landline phone was not working properly, it gives lot of noise we are unable to talk. I complained many time to the local exchange (At least weekly 2 or 3 times ) . But the problem is not corrected.Please do the needful.

Thanks & Regards
Shanmugam

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3:20 pm EDT
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Bharat Sanchar Nigam [BSNL] server not working

To,
"The assam bsnl net & sever worker"
hellow
myself Smt. Lakhi prava hazarika. i have broght 1 bsnl product that cal "Bsnl EV-DO data card".
i used this product last year... that time itz working but not butter... i always fully paid worth Rs. 850.00
The sever not working basicly 9.00am to 11.00pm. why, i always paid my bill. 850.00 rs. is not low cost. i have so many official
work by interne, but i cnt completed. my works always pending. i dont do any work properly. i have 2much lost because the server
nt work properly...

So, i request the all assam bsnl net & sever worker to kindly solve this problem by hrook or by crook as soon as.

THANK YOU !

DEMAND NOTE: WLMGH ---1601
Mrs. Lakhi prava hazari
QTR no: 615/E
New Guwahati Railway Colony. Bamunimaidan
Guwahati (Kamrup)-- 781021

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5:54 am EDT
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Bharat Sanchar Nigam [BSNL] not working properly internet connection

i have puechased 3g data card and put the 2g as its was telled which speed upto 240 kbps but i do'nt get the full speed of internet connection and some times it may also do'nt work and also its server is busy manytimes.

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1:42 am EDT
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Bharat Sanchar Nigam [BSNL] Land line dead for One month.

Sir,
This is the complaint against BSNL Allahabad for my land line number [protected] which was taken only for the purpose of Internet alongwith the monthly plan of fixed Rs. 750/- for net connection I am availing. But sir for the last one month my phone became dead and from the same date after submitting my complaint I informed uncounted times to all senior officers of the department including General Manager Mr. Srivastava but all responsible persons didnot give a little attention towards my problem. All the officers are giving assurances without results. At last I want to give my grivences to you for solution.

Since this connection was taken only for using internet my work was badly affected but the concerned officers are sitting withou work.

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Shiva KantM ishra
, IN
May 26, 2011 11:20 am EDT

Most respected sir,
I being a senior citizen of the India request your honour to solve my problems. It is very difficult to maintain after retirement on pension. The cost petrol has gone up, and cost of LPG/Diesel is going up. I have a mobile No [protected] on the name of Shiva Kant Mishra on which your deptt has charged Rs 30/-ring tone + 12/ - service charges, for which I have never applied. I am very much surprised as how your deptt is very kind on me to give a special service for which I have never requested. Please check in your records as how many times I heard the tune p;rovided by your good office. Please stop this special service to me as I am very poor and unable to bear such burden put on my shoulder. I have tried your customer service but they are very prompt no to care. I want to see you in person please give time to me and please cancel this ring tone service to me

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9:16 pm EDT
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Bharat Sanchar Nigam [BSNL] Not getting internet connection

No getting connected to internet, once the modem is switched on has become a regular ordeal for me..I need to wait till i see the internet light starts blinking..YOu will not know when the internet connection link light will blink..This happens the same when wireless rrouter is used..
Speaking to the customer care of BSNL is very difficult..As nobody answers the line...u can only listen to the music..and u need to hold the line and wait for hours.
Every time i want to connect to internet, i may not know when the connection will be established..
customer support, especially call center support 1500, 1504 is very poor..

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SANTOSH DAS
, IN
Aug 16, 2010 5:03 am EDT

i am also facing the same.

Thanks,
Santosh

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1:32 am EDT
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Bharat Sanchar Nigam [BSNL] BSNL landline is not working.

BSNL landline is not working. Lodged a complaint in the exchange two weeks before. But, action has not taken so far...Because of this Internet is also not working.

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Sreedevi Ravikumar
, IN
Jun 11, 2011 3:25 am EDT
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BSNL landline is not working. Lodged a complaint in the exchange two weeks before. But, action has not taken so kindly take necessary action .our details are.
SMT SREEDEVI RAVI KUMAR
PREMNIVAS . H
VENKURINJI P.O
MANIPUZHA
MUKKOOTTUTHARA
KOTTAYAM .DIST . KERALA
PH. [protected]. consumer No . [protected]
Our exchange is Mukkoottuthara.

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5:23 am EDT
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Bharat Sanchar Nigam [BSNL] land line bill [protected] for bill date 08/04/2010

on line bill payment

At present I am in Bangalore my mobile no. [protected] and [protected].
I have paid bill through BSNL site, through ICICI bank account on 16/05/2010 Bill date was

08/04/2010. I have got receipt generated by inter net. Its last date was 20/05/2010. on

21/05/2010 BSNL site added fine, my bill was Rs. 1056 which was paid on 16/05/2010. now it

is showing Rs 1056+40(fine)=1096. It means my bill was not deposited.Please look into the

mater. Receipt was given below

Biller Details
BILL JUNCTION PAYMENT LIMITED
TRADE WORLD BLDG, CWING, 3RD FLR
KAMALA CITY, SENAPATI BAPAT MARG
LOWER PAREL - 400013

Consumer Details
L675_BSNL Jharkhand Telecom Circle Ranchi
Payment Details
Payment Id [protected]

Amount (Rs) INR 1, 056.00
Date of Payment 16/05/2010
Debit Account [protected]
Payment Status Success
Payment Remarks teliphone bill 02-03

BHARAT SANCHAR NIGAM LTD.RANCHI

TPSL Transaction ID : RCH-1713090

Bill No :[protected]

Date :16 May 2010

Name : BSNL RANCHI

Consumer No: 1713090

Telephone No: 2443486

Payment Date : 16 May 2010

Amount Received : 1056

Bank Name : ICICI

m k sinha mail id [protected]@gmail.com

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12:29 pm EDT
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Bharat Sanchar Nigam [BSNL] inconsistent service

inconsistent service
Dear Sir
I am writing this to you in exasperation at the inconsistent DSL service provided to my business by your company.
I am an Internet café providing service to the residents and visitors to Vashist in the Himachal Pradesh region. All my communication needs (and they are many), are met by your company however the DSL service is greatly concerning me. Unfortunately the DSL service provided to my café is so inconsistent that my business is beginning to suffer. I have tried on numerous occasions to get this resolved with your technical department but to no avail as the DSL still keeps dropping constantly. I can honestly say that our connection drops over 50 times per day.
There seems to be a fundamental problem of your service from Manali which I would like to ask you to enquire about and resolve. We have been told on numerous occasions that they are “fixing the line” but the line never seems to be never fixed.
My question is this. If the line is needing constantly fixed it seems to me that this line needs to be replaced or alternative methods of providing service need to be ascertained as the quality of this service to me is so poor that we may have to consider alternative companies to provide DSL as we wish to expand our service to our customers but cannot rely on your service.
I’ve always had a good business relationship with your company and would love to continue this relationship with you if you could resolve this problem.
Thank you for your time in this matter and I look forward to hearing from you in regard to this situation.
yours

SANJEEV SHARMAN
VPO VASHISHT
TEH MANALI
KULLU
HP
[protected]
[protected]

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3:22 am EDT
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Bharat Sanchar Nigam [BSNL] Telephone Dead

Hi,

We have a telephone connection with BSNL with number 040/[protected] which was working ok till last week all of a sudden the telephone gone dead we registered the complaint 3 times and till now no action has taken place. I think BSNL is now no more concerned about their customers greivances.

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2:24 pm EDT
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Bharat Sanchar Nigam [BSNL] My two lifetime validity sim service stop without any notice me and not any massage given me

My two lifetime validity sim service expire without inform or not given me any massage, and bsnl agra sanjay place and taarghar office employee not help me and not give my mobile sim plan change details.
1. First sim no. [protected] five years old cost rs.1050/-
2. Second sim no. [protected] four years old cost rs. 450/-
My lifetime validity sim service stop I am try custmer care no. But no active custmer care number.
Bsnl cheat me and bsnl agra staff not help me.

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umesh gandhi nagpur
,
Dec 08, 2007 12:00 am EST

outgoing stopped mobile no.[protected] balance RS.117. lifetime recharged with top up card . complaint given to officer mr.P.T.LAMSOGE ON 05 12 2007. COMPLAINT ALSO DONE WITH CUSTOMER CARE ON [protected] ON 06 12 2007. COMPLAINT NO. 2065147. BUT PROBLEM NOT SOLVED. VERY POOR SERVICE PLEASE LOOK INTO SERIOUSLY.

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bijesh
,
Nov 18, 2008 1:43 am EST

i have lot of compliant with bsnl nework ...her 3 bsnl towers around our region but still we are facing problem with out range when used to call on this bsnl number...i camplianed it to customer care officer last month but they took no action against it ...i think this is poor poor customer service offerd by bsnl

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mohit kumar saxena
,
Sep 23, 2008 11:20 pm EDT

dear sir,
my mobile no. is [protected], which was stoled before some time & i blocked this no. by fir & informed to bsnl office, bareilly.
but now i want to know the no. which are feed in SIM are most importent for me.
now i have got new duplicate sim but no numbers are there while i have recived my mony which i recharged.

please solve this problem

Thanks

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Aman Dogra
,
May 31, 2008 8:40 am EDT

First of all remove the Salogan that BSNL is showing in the Media ...Bcoz it never help out the customer. So whats the Need ? I had a problem regarding non receiving ISD SMS from my friends and relatives living in Abu Dhabi and in Brasil...where as when i send them the sms i got the reply of delivery report .. a lot of complaints from my mobile no [protected] had been entered in this matter but no use ... they are as below

[protected] 24 hours waiting, E303629292 48 hours waiting, E313641557 48 hours waiting

Is this the RAC booking of the Train that all the time we are given a new complaint number and told us to wait... what the hell poor service the company BNSL is providing... VERY POOR SERVICE VERY POOR ..

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prince kumar yadav
,
Apr 13, 2008 8:53 am EDT

i have activated 10paise scheme on [protected].my cell falls in network of BTS IEML greater noida.under this network when i try on this no it never connects but other can connect.my cell live under it for 19hour. plz remove my problem my no is [protected]

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suriya
,
Mar 14, 2008 7:20 pm EDT

i cant getting tower properly inside the home

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dhurav
,
Feb 27, 2008 7:35 pm EST

After end of speech my cell phone is not showing balnce summary.

Please confirm it and also give the way to bring this option in my cell. Thanking you.

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sunil kumar
,
Feb 01, 2008 6:18 am EST

hi i am sunil

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karthick
,
Dec 09, 2007 9:42 pm EST

My prepaid card network service blocked automatically. I complaint in customer care but there is no good response from there. I went directly to BSNL office in ANNANAGAR but still there is no good response and they are not ready answering my query they didn’t care about my queries. The employees are not responding in a good manner they treat as a slave not like a customer. BSNL service and customer care is the very worst service in the world.

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6:10 am EDT
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Bharat Sanchar Nigam [BSNL] voice is quite not cleared in line

Dear sir,
I have the bsnl land line connection phone no. [protected]. i made a complaint against non clear of voice dt 20/5/2010 online. it has been listened as on 29/05/2010 after many mails. and when the service man came to my house they could not repaire due to lines foult rather they got me talked to their JTO, and he replied in angry language that this company can not provide better quality.
in spiteof their line man too did not satisfied with voice. but what can a normal consumer can do if the curuption and govermentism is all where...
if this complaint board can help in this matter then my name is KAMAL KUMAR RUIYA, 33, KAMLA NAGAR, GOVINDPURA, KALWAR ROAD, JAIPUR. finally i will have to cut my connection if anything is not done against it...

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sunil garg
, IN
Jul 14, 2011 5:05 am EDT

Sir,
I have facing so much problem by your BSNL landline ...My phone is not working since last 6 months and we are paying the bill without any calls I have Launched the complaint many many times but no one is bothering... i HACE LAUNCHED MY COMPLIAINT IN SECTOR-19 OFFICE, SECTOR-24 IN NOIDA OFFICE SECTOR 12 K BLOCK...i AM SO MUCH FED UP WITH YOUR SERVICE my TELEPHONE NO IS [protected] ...
PLZ... KINDLY BEAR WITH ME...
SUNIL KUMAR GARG

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7:13 am EDT
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Bharat Sanchar Nigam [BSNL] Shifting of Landine Phone

I have submitted application(Refrence No KLP-30561 & KLP30562) to BSNL Kolhapur office on 4th May to shift my phone no 2660447 to my new residence and it was assured by the officeials that it will be shifted in 2/3days but till now after 25days it could not be done. I was also visited again so many times to the office and again after assurance nothing can be done.

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Bharat Sanchar Nigam [BSNL] B.S.N.L.'S BAJAJ NAGAR JAIPUR EXCHANGE REFUSED ME FOR20%DISCOUNT ON750/- UNLIMITED PLAN ON BROAD BAND INTERNET BILL

B.S.N.L.'S BAJAJ NAGAR JAIPUR EXCHANGE REFUSED ME FOR20%DISCOUNT ON750/- UNLIMITED PLAN ON BROAD BAND INTERNET BILL THOUGH I PRODUCED CERTIFICATE OF BEING AN EMPLOYEE OF S.B.I. AND PHOTOCOPY OF PREVIOUS BILL AND ADDRESS PROOF.
I AM AN OLD CUSTOMER OF B.S.N.L. AND ME AND ALL MY FAMILY MEMBERS ARE USING LAND LINE AND MOBILE PHONE OF B.S.N.L. .
TODAY THIS INCIDENT HAPPENED AND I LODGED A COMPLAINT ON 1500 TELEPHONE NUMBER.THE COMPLAINT NUMBER IS 7114176 DATED 25/05/2010.I TALKED MR.AKSHAY ON THIS NUMBER AND HE FAILED TO GIVE ME ANY EMAIL ADDRESS ON WHICH I CAN SUBMIT MY COMPLAINT.MY TELEPHONE NUMBER IS [protected]

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12:26 am EDT
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Bharat Sanchar Nigam [BSNL] - When you ring to this bsnl number it shows that this number does not exist

I am a bsnl prepaid customer. My number is [protected]. This number is of shillong meghalaya region. I took this connection six months back. The problem with this number is that whenever you ring from any other mobile it shows that this number does not exist. Please check the number and dial. Ia fed up with this connection and i want to surrender it now.

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2:27 pm EDT
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Bharat Sanchar Nigam [BSNL] FAKE CALL TO MY MOB

Dear Sir/Madam

It is requested that mob no [protected] service porviding by you from UP (East ) Relience GSM owner unknown is disturbing me by missed call and sms since 24 Mar 2010 morning.

You are requested to instruct to owner of this number which serive providing by your company. Otherwise i will complaint to police/TRAI. I hope u will give me positive answer.

Smt Shanti Chand
E mail - [protected]@gmail.com
[protected]

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Bharat Sanchar Nigam [BSNL] contacts

Phone numbers

1800 345 1503 1800 345 1500 More phone numbers

Website

www.bsnl.co.in

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