Smt. PRABHAWATI S. NAIR 1/6, LIG PREETAM NAGAR
NEAR PAC GATE No.2
ALLAHABAD – 211 011.
October 3, 2012
Transport Nagar Exhange
Bharat Sanchar Nigam Ltd.
SUB: NON-WORKING OF TELEPHONE # 0532-2232497
Ref: Customer ID 1007004752
This is to inform you that we have paid all dues upto April 2012 in May 2012 vide your receipt # ALDTPNCC04051200006 dated 04-05-2012 copy enclosed herewith for your ready reference.
Since April 2012 our phone is not working and this I have informed personally to your Office on 4th May 2012 at the time of making the payment. In addition I have tried to place our complaint on your telephone # 198, but in 198 the attendant could not placed any complaint till today and saying that your telephone is right and there is no any fault at all.
When 198 is not registering our complaint, we are get in touch with SDO, telephones over phone no. of times but till today there is no any positive action or our phone get repaired.
You are requested to get our phone in working condition at the earliest.
Please note that from April 2012 onwards we will not make any payment to you, and if you were not in a position to rectify our phone we are humbly request you to DISCONNECT the telephone connection and reimbursement me the security amount with you.
A line of your action will be highly appreciated.
(PRABHAWATI S. NAIR)