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Five years – five failures
I replaced a twenty five year old heater and central ac unit. The old units were trouble free till the very end... cracked cast iron manifold in heater and rotting coils in outside unit of ac... 25 years... not too bad.
Replace them with Bryant furnace and central ac unit five years ago. The ac has gone out four times in the last 3 years. One time contact points, twice condenser once the Freon leaked out and the heaters has had the ignitable... a little piece of metal that cost me $ 160 ... looked like a five dollar part. Electricity flows threw it and it turns orange to light the burner. $160 dollars and it last two years? Are all brands junk like what I got?
The complaint has been investigated and resolved to the customer’s satisfaction.
POOR PRODUCT
PURCHASED A BRYANT EVOLUTION 5 TON HEAT PUMP 5 MONTHS AGO .SO FAR THEY HAVE PUT IN A $1, 300 COMPRESSOR . WITH A START KIT . WAITED 2 WEEKS FOR THAT . 2 STAGE PUMP NEEDED TO BE SPECIAL ORDERED . NOW THEY WANT TO PUT IN A NEW COMPUTER BOARD . ANOTHER $1, 000. PLUS SERVICE CALLS . UNIT 5 MONTHS OLD . UNIT HAS ONLY WORK ABOUT 1 AND 1/2 MONTHS. 90 TO 98 DEGREE DAYS . BRYANT /CARRIER IS NOT A GOOD NAME IN THIS HOUSE HOLD . CONSUMER RELATIONS . WORST I'VE SEEN
The complaint has been investigated and resolved to the customer’s satisfaction.
As a factory authorized Bryant dealer, I can tell you that your problem is not with the product, it is with the service company. From what you are describing, the service company did not do a good installation and they are guessing at the problem. Call a local factory authorized dealer, they can solve your problems for you.
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Bryant Heating & Cooling address253 Blue Sky Pkwy, Lexington, Kentucky, 40509, United States
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not all units are junk as you think yours is. it all depends on the quality of the installation and the location and conditions of the area that the furnace and air have to operate in. A highly humid area will cause the igniter to break sooner then what it should. also, overly dusty areas will do the same thing. I hope you have better luck with your installation company next time.