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Brookstone / return policy / customer service

1 San Diego, CA, United States Review updated:
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My Mom purchased a product on-line as a gift for me that I was unable to use with a cost of approximately $125. Because it was a gift by the time she gave it to me it exceded 30 days by a few days. Even though the product was unopened and still in its shipping packaging and I had the orignal purchase receipt they were completely unwilling to return it. They told me it was mine to keep whether I liked it or not. I mentioned to the manager that I had purchased one of their high end massage chairs last year for several thousand dollars and he could care less. Last Christmas they also gave me trouble on a Christmas return. I will never shop at that store again! Very poor way to conduct business. Be warned!!!

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Comments

  • Ti
      11th of Mar, 2009
    0 Votes

    so because you purchase a chair, they should break the rules for you? WOW, that's some ego.

  • Jo
      14th of Jun, 2009
    0 Votes

    Maybe your mom shouldn't buy you crappy gifts.

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