My Mom purchased a product on-line as a gift for me that I was unable to use with a cost of approximately $125. Because it was a gift by the time she gave it to me it exceded 30 days by a few days. Even though the product was unopened and still in its shipping packaging and I had the orignal purchase receipt they were completely unwilling to return it. They told me it was mine to keep whether I liked it or not. I mentioned to the manager that I had purchased one of their high end massage chairs last year for several thousand dollars and he could care less. Last Christmas they also gave me trouble on a Christmas return. I will never shop at that store again! Very poor way to conduct business. Be warned!!!