Bromalite review:
I was charged 69.99 to my card without my consent or knowing about it
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Author of the review
Donna
Nov 10, 20089:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I was charged for Dri Bromalite in the amount of $69.99 for which I did not give consent to. I cannot get in touch with the company as no one answers the phone number my bank provided me with.
I order this bromalite all natural digestive supplement. Free trial for 4.95 shipping and handing. Well, they charged me 69.95 a monthly fee and they sign me up for a fitness program on-line for 29.95 a month. www.fitfactory.com. and I didn't sign for this. So, I called and complain and they couldn't find my account, So, she ask me for my debit card number. She said I can locate your account. Hey, But they know my debit card # and charged Me. NO WAY! please don't do want I did. I had to get a new debit card. And I had bills I send out and paided on-line. Everything got all mess-up. I learn my lesson.
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Charlene Miller
Norman, US
1 comments
Charlene Miller
of Norman, US
Apr 01, 20099:29 pm EDT
On 3/9/09 I thought I was purchasing 30-day Digestive Supplement for $4.50. I received the bottle a couple of days later. I never opened the first bottle, and on 3/28/09 I received another bottle which I didn't order, and took it to the post office to be returned unopened. On 3/31/09 I received my Visa bill to learn that I was charged $69.95 for the original bottle I thought was $4.50. I called the company immediately, and was told about the "terms and conditions" which appeared in the very small, fine print at the bottom of the page. I was given a confirmation #01A46 and another #62327 that verified that I cancelled my subscription. There was another charge for $29.95 on my credit card; when I called that number, I was told it was for a fitness instructor that I had automatically been signed up for when I sent for the supplement. I was given a confirmation #CRA-[protected] stating that this service had been cancelled. This morning, I called my credit card company, only to learn that I had been charged an additional $69.95 on March 24, 2009. I requested that a new credit card number be issued to me immediately. I accept responsibility for not reading the terms and conditions fully, but feel that the company has used unfair business practices in advertising a product for $4.50 and in fine print, extracting over $100 for their product that, upon further investigation, is reported to be questionable to use. I never even opened the first bottle, and would appreciate any help you can give me in recuperating the second charge of $69.95 on my credit card. This type of advertising is deceitful, deceptive, and should be unlawful.
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Paul
, US
1 comments
Paul
of US
Jul 21, 20096:40 pm EDT
I printed my on line conversation with the sales clerk on this item. Numerous time she tried to sign me up for other items and I denied the charge "As long as you do not charge my card anymore than the authorized shipping (ever) then you can process the free trial only" then she tried some tricks and I responded " I dont want the so called 25$ free card. THis is getting very annoying" and she responded " Okay, no problem, I'll note that you have declined the offer and you will NOT be enrolled. Have a good day" I felt uncomfortable and canx my credit card. THANK GOD! because my credit card said they tried to charge 69.95 and 49.95 and 19.95 and two other charges within the next 5 days and they denied the charges. This site is a major scam. BEWARE!
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jane
Chubbuck, US
1 comments
jane
of Chubbuck, US
Feb 01, 200911:18 am EST
I made the mistake in December of ordering a green tea diet supplement. When it arrived there was a bottle of Bromalite as well as the green tea. Last week I was looking at my credit card statement and there was not only a $69.95 charge from Bromalite but also a $29.95 charge from FitFactory.com (the charge for the green tea was on the card as well). I contacted the fitness site and they said it was authorized through Bromalite. I informed them I was calling the police so they said they would reverse the charge. I contacted my credit card about both charges and did file a police report. Yesterday yet another bottle of Bromalite arrived. I will be giving the address to the police and returning the product that was not ordered. I also will be contacting the credit card company yet again. What can consumers do to protect themselves against this kind of fraud? I know now that I shouldn't have ordered the green tea but it was just tea.
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vanessa aaron
,
3 comments
vanessa aaron
Nov 18, 20083:04 pm EST
didn't receive goods waited ages. now got my bank statement and charged twice. tried to call international no but no one picks up. please close this vcompany down. i have now taken it up with my bank.
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L K Carr
Irving, US
1 comments
L K Carr
of Irving, US
Jan 16, 200910:04 pm EST
I ordered a "free" trial of Bromalite. I read the agreement. I gave a credit card number to pay for the $4.00 postage fee to mail this free trial to me. I started getting on my credit card bill a charge of $69.95 for a bottle of 60 capsules that is a one month supply. None of my prescription medicine costs this. Today, Jan 16, 2009, I called and cancelled the debit for Bromalite on my credit card. I spoke with Lola who found it difficult to stay awake as she tried to listen to my complaint. I do have a cancellation number. If, indeed, they do cancel this for me, I will write a positive statement about that.
L K Carr, Irving, TX
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VICTORIA
,
1 comments
VICTORIA
Nov 17, 20086:21 pm EST
MY ACCOUNT WAS CHARGE ON THE 11/13/8 WHEN I WAS TOLD IT WAS REFUNDED ON THE 11.09.08/M i SPOKE WITH A MAN NAMED BRYANT AT BROMLITE THAT TOLD ME I WAS LIEING AND I COULD NOT SPEAK WITH HIS SUPERVISOR THEY WERE BUSY. HE WENT ON TO TELL ME HE DIDNOT HAVE TIME FOR ME CALL THIS WAS MY FAULT . I HAD SPOKE WITH SYREETA ON 11/15/08 WITH TOLD ME I HAD TO SEND ACK THE TEA I WAS CHARGED FOR AND FAX OVER THE STATEMENT SHOWING I WAS CHARGED. I NEEDED A SUPERVISOR FOR SOME CLARILTY. BRYANT WENT ON TO TELL ME HE DID NOT CARE WHAT I DID WITH THE PRODUCT MY REFUND HAD ALREADY BEEN DONE. i ASKED THAT MY ORDER BOTH OF THEM BE CANCELED. I HAVE NO IDEA IF THAT HAS BEEN DONE OR NOT. I NOW SEE WHY PEOPLE DON'T ORDER ON THE INTERNET.
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Joyce
,
1 comments
Joyce
Nov 25, 200812:03 pm EST
Ordered on-line offer for free trial period for only $4.95 shipping. Credit card charged $4.95 - never received anything. My next credit card statement showed the $4.95 charge and another $69.95 charge from this company. I immediately notified my credit card company of a dispute of these charges. Finally got someone on the phone at Bromalite who said they would credit the $69.95 back to my credit card but would not refund the $4.95 because it was "non-refundable" regardless of the fact that I did not receive the product they promised. This is a total scam - do not order from them.
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Jennifer Fischer
Guelph, CA
1 comments
Jennifer Fischer
of Guelph, CA
Feb 09, 20097:59 pm EST
I ordered a free sample ($4.95 for shipping) of Bromalite and the next month received a charge for $19.95 US ($25.22CDN) from FIT-FAC.COM in LasVegas, NV and $52.25 US 4(68.17 CDN) charge from Bromalite.
I have had the $19.95 removed from my charge, but have had a difficult time trying to reach Bromalite by phone [protected]. I have tried numerous times calling them, as well as trying to get another contact number as couldn't reach anyone ; getting no answer. Then today after 3 months I got hold of someone (male) who couldn't help me'. I questioned how they could charge for a product not ordered or received and said repeatedly, "mam, sorry I can't help you" . They questioned why I was so late in respnding? I tried calling but never got any answer!
When I received my "free sample" it came in an envelope with the bottle of Bromalite and absolutely nothing else with it. That is when it raised a warning bell. I quickly cancelled my card and still am trying to get a refund. I have worked with the fraud department of my credit card and have just recently been given a letter to try myself as they were not successful.
I am so frustrated and feel so stupid that I feel for such a deceitful ad. I should have known better. Now I just want to let others know -- BEWARE! This is a perfect example of companies to stay away from.
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Charlotte Doctor
Columbus, US
1 comments
Charlotte Doctor
of Columbus, US
Jan 29, 200911:13 am EST
This is a SCAM, you charged my credit card without my authorization. I went for the FREE TRIAL Offer SCAM. I will just pay postage for this Free trial offer and then if I like it or it helps me then I will reorder when I want to, not by this compnay automatically charging my credit card. I refuse to be a part of this type of SCAMMING THE AMERICAN PUBLIC/with your FREE TRIAL Offer. Please let me give coments to the company on my behalf. You say everyone is raving about this product, please let me give a coment for this Company. This is what is completely wrong with the web business and advertising. Legimate products and companies are destroyed but this cheap trick of scamming the public. I know that I will not even think about buying anything on line just because of this type of treatment. I will be contacting my Better Business Bureau with this type of fradulant SCAM.
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michelle bowen
, GB
1 comments
michelle bowen
of GB
Dec 27, 20089:43 am EST
A few months ago i ordered a free trial of bromalite i did not use it as i found out that im expecting a baby. i have looked at my bank statement recently i am being charged forty eight pounds for a free trial how dare u people take my money out of my account thats thieving i want my money put back into my account or i will take the matter further if need be. i do not need any stress in my condition this matter has disstressed me enough i would like a response a.s.a.p please.
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Carla Ferrell
Chanhassen, US
1 comments
Carla Ferrell
of Chanhassen, US
Jan 02, 20092:00 pm EST
Bromalite offers online appear in a popup. They advertise a bottle of their supplement for only shipping and handling. Buried in the bottom of their offer is the condition that they will charge your credit card for over $80 for the bottle if you don't call them with 15 days of their shipping the product. That is totally unreasonable. They also continue to send more product (this is also buried in the fine print somewhere) and charge your credit card. And they sign you up for something called Fit-Fac. I was able to get them to credit my charge card for both Bromalite charges and the Fit-Fac charge. This business needs to be shut down or monitored immediately as many, many people are falling for this scam. The same thing is going on with a supplement called Acai Berry Supreme.
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LJA
Burien, US
1 comments
LJA
of Burien, US
May 20, 20094:28 am EDT
I tried the free trial period for Bromalite in which you do not get accurate time to cancel to see if product works, I was two days late due to the weekend on canceling so my bank card was debited and it caused me grief. I then cancelled with everyone and another bottle showed up a few weeks later and my account was debited again. I have been forced to cancel my bank card to make it stop and I am in the process of moving now without having my debit card available-HUGE INCONVENIENCE. The product does not work and I am really disappointed. They are misrepresenting themselves in their adversiting and I want a full refund, I feel cheated
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vhb
Stone Mountain, US
1 comments
vhb
of Stone Mountain, US
Mar 06, 20099:46 am EST
I guess that I am late catching onto the scam because I had not reviwed my credit card statement, and just received a second products of both Bromalite and Acai Berry. As noted, ordered the free trial and received another bottle of both. After several phone calls (waiting and disconnected), I spoke with person in Phillipines who promised to have customer service return call. After no call, located another number for company and spoke with rep. Supposedly, company has refunded my c/credit for one product, and I am in the process of returning the second for a full refund. We will see.
FILE YOUR COMPLAIN WITH THE FEDERAL TRADE COMMISSION, TOO! EASY ONLINE PROCESS.
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tspanos
Prince Frederick, US
1 comments
tspanos
of Prince Frederick, US
Apr 02, 20091:04 pm EDT
I ORDERED THE FREE TRIAL OF BROMALITE AND ENDED UP IN THE HOSPITAL DUE TO SOME KIDNEY PROBLEMS. WHEN I CAME HOME IT WAS PAST THE 14 DAY TRIAL TO CALL AND CANCEL. I CALLED ANYWAYS AND FINALLY GOT TO SPEAK TO SOMEONE AND ASKED THEM TO CANCEL MY ORDER AND REFUND ME. WELL, THEY DID REFUND ME THE MONEY AND ON THE SAME DAY THEY CHARGED ME AGAIN OVERDRAFTING MY ACCOUNT NOT ONCE BUT TWICE. IT IS IMPOSSIBLE TO GET IN TOUCH WITH SOMEONE TO GET MY 70 DOLLARS BACK THAT THEY OWE ME FOR THEIR MISTAKE. IF ANYONE KNOWS OF A PHONE NUMBER PLEASE EMAIL IT TO ME A TSPANOS@GMAIL.COM IF I DO NOT GET GOOD RESULTS FROM THIS I WILL BE SPEAKING WITH ONE OF MY ATTORNEY'S I NEVER GAVE THEM MY PERMISSION TO TAKE ANY MONIES OUT OF MY ACCOUNT AFTER I CANCELLED. THAT IS CREDIT CARD FRAUD AND SOME ONE WILL PAY FOR THIS WRONG DOING.
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lvbaby
, US
1 comments
lvbaby
of US
Jan 19, 200912:05 pm EST
I ordered the 14 day trial and got the product on the 12th day. So I had really one day to "try" it. I have called to cancel on the 14th day, they told me the charges are already going through and have to call back tomorrow to see if they can refund charges. I have to see what happens. The good thing that I did was put the initial charges ($4.95) on a "gift" card that only had $10.00 on it, so they can't really charge me any more. This is a good idea when ever you are ordering something like this on the web.
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tom
Narragansett, US
1 comments
tom
of Narragansett, US
Dec 26, 20081:33 pm EST
Bromalite Free 14 day trial, is NOT free! THESE RIP OFF ARTISTS BELONG IN JAIL ! After the 14 th day you will be charged $69.95 + $29.95 for another Fit Factory product that you had no idea you signed up for!
BELOW ARE THE TWO TOLL FREE NUMBERS TO CALL AND AN EMAIL ADDRESS for bromalite. FOR THE FIT FACTORY PRODUCT use: cancel@productcustomerservice.com
MAKE SURE YOU REQUEST AN EMAIL RESPONSE AND SEND A CANCELLATION IN WRITING IN ADDITION TO THE PHONE CALL - GET BOTH CANCELLATION NUMBERS. COPY THE BETTER BUSINESS BUREAU ON ALL CORRESPONDENCE!
Terms and Conditions
Bromalite Terms and Agreement.
By clicking on 'Send My Bottle', you expressly agree to the terms and agreement, contained herein. By clicking on "Rush My Order", you also expressly agree and accept the terms and billings unconditionally as a binding contract enforceable by law.
Bromalite, LLC - Product Agreement ("the Agreement")
The following are the terms and conditions of participation in the Bromalite Member Program ("the Program"). "Customer" refers to you. "Site" means a World Wide Website and, depending on the context, refers either to the Bromalite site ("the Bromalite site"), located at the URL Bromalite.com, or to any site that you will link to the Bromalite site and which you will identify in your Program application.
Bromalite, Inc ("Bromalite") reserves the right to amend the Agreement from time to time. It is agreed that any such amendment will apply to customer. By continuing use of Bromalite products, customer agrees to such amendments.
Three day right to rescind
customer shall have three (3) days from the initial billing to call and cancel Bromalite’s service and receive a full refund. Shipping and Handling fees are non-refundable.
Fees and Pricing
Product Fees for customers of Bromalite are assessed monthly. Customer agrees to be billed a monthly fee of $69.95 for Bromalite’s Supplement Bottles. Customer expressly agrees and states as follows:
"I UNDERSTAND I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED."
Trial Period and Billing
By agreeing to the terms of the Agreement, customer automatically receives 14-day trial to the Program. customer has 14 days to try the Program and decide whether to accept the Program full-time. Prior to the expiration of the 14-day trial period, customer may cancel its subscription by calling Bromalite’s toll-free number at [protected] or writing to Bromalite, 16192 Coastal Highway Lewes, DE 19958. Should customer fail to cancel its subscription, its Subscription with Bromalite will become active and customer will be billed $69.95 on the 16th day after its trial begins and every month thereafter. If customer’s payment is not submitted either by credit card or check within 30 days of the due date, customer’s Bromalite Supply will be suspended. If customer wishes to cancel and not be billed, customer must call [protected] or write to Bromalite, 16192 Coastal Highway Lewes, DE 19958. customer also agrees to monthly billing. customer expressly agrees to honor all charges and fees due. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell by calling [protected].
Dispute Resolution
customer expressly agrees that any disputed fee will not be charged back to its credit card issuer. customer expressly agrees to submit in writing any objection regarding fees to Bromalite. Bromalite, in its sole discretion, shall determine the validity of customer’s objection and notify customer of its decision. Should customer disagree with Bromalite’s decision, the parties agree to mediate the dispute before litigation. customer expressly agrees to indemnify Bromalite for any financial harm or any losses caused by customer’s objections to fees. customer will be held responsible for the reimbursement of those fees and losses.
Credit Card Billing
customer expressly agrees that if it pays by credit card, check or demand debit, it shall abide by the following statement:
"customer hereby authorizes Reg.net on behalf of Bromalite to initiate debit/credit entries to my bank deposit account or credit card as indicated upon sign-up and enrollment. This authority is to remain in full force and effect until (a) Bromalite has received proper notification of its termination in such a manner as to afford Bromalite reasonable opportunity to act on it, and (b) all obligations to Bromalite that have arisen have been paid in full."
customers who join this Program will be deemed customers of Bromalite, and its parent/sister organizations. Accordingly, all associated rules, policies, operating procedures, customer service, and sales will apply to those customers. Bromalite may change its policies and operating procedures at any time. Product prices and availability may vary from time to time. Bromalite will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.
International OrdersInternational customers may experience longer delivery times due to shipping delays beyond the control of the company. The company will do everything possible to deliver product in a timely manner and provide a 100% satisfaction guarantee on all purchases.
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MARIE R. RACKLEY
Antioch, US
1 comments
MARIE R. RACKLEY
of Antioch, US
Feb 11, 20096:05 pm EST
BROMALITE " PILL S" FREE TRIAL FOR ONLY SHIPPPING $4.95..OK...ON (1/23/2009) THEY CHARGED ME THE $4.95 ON 1/26/2009, OK... THIS IS A SCAM...
I HAVE TRIED TO CALL THIS PHONE NUMBER [protected] TO CANCEL THIS AND ALL I GET IS
THIS NUMBER IN NOT IN SERVICE...EVEN IF I PUT A ( 1 ) IN FRONT OF THE NUMBER
NOW AS OF *2/11/2009 I HAVE A PENDING CHARGE OF $69.95 FOR THESE PILLS...I CAN NOT TAKE THESE PILLS THEY MAKE ME FEEL SICK ALL DAY AND I HAVE ONLY TAKEN 1 A/DAY FOR 7 DAYS...
I WANT THIS CANCELLED... ON THIER BROWSER - THEY STATE THAT I WILL BE BILLED IN 30 DAYS FROM TODAY WHICH WAS (JAN 23, 2009) AND THEY BILLED ME ON FEB. 11, 2009, *AS I STATED ABOVE. 2/11 IS NOT 30DAYS FROM 1/23...CANCELL, CANCELL...
MARIE R. MARIEZR@SBCGLOBAL.NET
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arizonaj
Chandler, US
1 comments
arizonaj
of Chandler, US
Jan 13, 20095:51 pm EST
READ THE FINE PRINT! THIS IS NOT A FREE TRIAL. FIRST YOU HAVE TO PAY FOR SHIPPING. AND! IF YOU DON'T CANCEL WITHIN 14DAYS FROM THE TIME YOU SUBMIT FOR THE FREE TRIAL, YOUR CARD IS CHARGED $69.95. THAT'S NOT IT! YOU ARE NOW SETUP IN THEIR AUTOSHIP PROGRAM MEANING YOU WILL RECEIVE MONTHLY SHIPMENTS THAT WILL BE AUTOMATICALLY BILLED TO YOUR CARD AT, YOU GUESSED IT, $69.95. I SUBMITTED MY ORDER ONLINE, THE CHARGE FOR THE SHIPPING OF $4.95 SHOWED UP AND 14 DAYS LATER MY CARD WAS BILLED $69.95. TWO WEEKS LATER OR 30 DAYS FROM MY INITIAL ORDER, YEP, ANOTHER CHARGE FOR $69.95 SHOWED UP. UNFORTUNATELY I DIDN'T CATCH THIS UNTIL AFTER THE SECOND CHARGE OF $69.95. HOW THEY TRICK YOU IS THAT YOU ASSUME THE 30 DAY SAMPLE MEANS 30 DAY FREE TRIAL. WHERE YOU GET BURNED IS IN THE FINE PRINT. THIS LESSON TO READ THE FINE PRINT COST ME $139.90!
NOW, I CALLED IN AND JUST LIKE THE OTHER COMPLAINTS SAID, YOU GET A CUSTOMER SERVICE REP WHO COMES ON, VERIFIES WHO YOU ARE AND WHY YOU ARE CALLING, AND THEN SAYS, "OUR SYSTEMS ARE DOWN."
TO TOP IT OFF, YOU GET ANOTHER CHARGE ON YOUR CARD FROM FIT-FAC.COM. THIS IS A PARTNER COMPANY PER THE FINE PRINT THAT PER THE FINE PRINT:
I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell.
BELIEVE ME, I'M NOT ENJOYING THE MEMBERSHIP. I WAS FUMIN WHEN I REALIZED THAT THIS CHARGE WAS PART OF BROMALITE.
HATS OFF TO BROMALITE. YOU BURNED ME. I HOPE YOU BURN.
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Patty
,
1 comments
Patty
Nov 17, 200810:46 am EST
I ordered a trial period product and recieved not one but two packages over 10 days later. The confirmation for the product indicated that the product would be shipped within 24 business hours, but this was not the case. In approximateley 15 days later from ordering online I recieved two charges on my account for 69.95. When I called to complain they said I could return one bottle for refund but not the other. When I indicated that I wasn't even able to trial the product they said the terms are listed as they couldn't do anything about them. So I basically got charged for something I didn't effectively get to try or say I did or did not like.
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shart
Walnut Creek, US
1 comments
shart
of Walnut Creek, US
Jan 12, 20091:44 pm EST
THIS IS SUCH A SCAM... PLEASE DO NOT DO THIS. This company claims all kinds of things with their products, none of which are true. When you order this product they claim it is FREE! no it's not. It takes about 10 days to get the product then you get a whole 5 to try it.. when you call to cancel, you can't. I sent mine back immediately and then tried to call numerous times to confirm my cancelation. You will without a doubt sit on hold for 45 minutes to do this. I was under the impression that this had been canceled and then I saw that there was a charge of $69.00 charge reflecting on my checking account. As I went through the whole account i then saw there was another charge for $29.95 for a company called "Fit Fat.com".. I have never even heard of this company before finding their charges on my account. Well, I wish i could report that was the worse, but then... because I do not keep all my money in one account I did not account for this money to be taken so then I found $150.00 in over draft charges applied. I called both companies and complained that I did cancel Bromalite and knew nothing of Fit Fat and that I wanted all my money refunded, which in return they explained that it would take 10-15 working days to do so. I then asked for my fees to be compensated and they refused. Because I could not get through anyone on the phone it is not documented that I canceled this so now my Wamu banking institution will not refund me that money and neither will the other two companies. So, we went from $4.95 cost for shipping to $254.95 in mistakes from Bromalite, fit fat and now Wamu. Where does this end? PLEASE DON'T DO THIS SCAM.. IT WILL COST YOU BIG TIME IN THE END
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mag54
Crowley, US
1 comments
mag54
of Crowley, US
Feb 07, 20099:52 am EST
I called to cancel the Bromalite 14-day trial and customer service did answer after about 25 min of been in hold...I spoke to Mary Lou who verified my info and assured me will process the cancellation. She gave me a confirmation #. I'm cancelling within the 14 day trial period and so far I have only received the $4.95 Shipping Charge, I asked if I could return the product but it seems that there is no return address. The rep told me that for security purposes they weren't able to provide a return address and that I could throw away the product or give it to someone else who wanted to try it. I have this bad feeling that I will be on the same situation as the people who have tried to cancel and they have kept on receiving charges for Bromalite. Does anyone has had a good cancellation experience with these people? I just want to know if they really going to process my cancellation request and I wont be getting billed later on.
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golfer1
Carmel, US
1 comments
golfer1
of Carmel, US
Jul 13, 20097:56 pm EDT
Do not order their free sample. You willbe billed for their product even though you return it unopened and they say you have not cancelled. This is a scam in the worse way. They say they cannot return my money because returning the product does not count. Scam Scam Scam Scam Scam. What a way to do business.. I will complain to the Indiana General, but he is unlikely to be able to help.
This is a shame for a company to do this to the public. They will not tell you where they are located.. Any help would be appreciated.
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plmiller
Vancouver, US
3 comments
plmiller
of Vancouver, US
Mar 08, 20092:26 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Accepted offer along with Acaidiet for 30 day no risk free trial. Spent many minutes convicing there on line chatter I did not want to sign up for anything until I tried it. Billed immediately for S&H $4.95. Never received confirming email or product. Now they have place unauthorized charge to my checking account for additional $69.95. The phone number listed on the transactionjust tells me their hours and to go to verifymyorder.com which brings me to complaints forum. There doesn't seem to be a verify page. I no longer wish to try the product, I just want my money returned. Next complaint is the same regarding the Acaidiet
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chris
Severna Park, US
1 comments
chris
of Severna Park, US
Feb 04, 20096:40 pm EST
my wife went online saw the add on aol front page and fell hook line and sinker i came home and read all the small fine print and i realized that it was a scam .I then called them and tryed to cancel they said i would have to wait 24 hours till they got the info in there system they didnt wait 24 hours to take 40 dollars out of her account i tryed to caontact them that same night to try and get them to cancel they gave me run around here and there i asked where there headquarters were and they gave me an adress in lewes deleware. i contacted my local bbb and i found the number to the supposed corporate office i called that number and it was some sort of lawyers office and said the lawyer would be in littigation till september. go figure .. i then asked when i called in for the 15th time that and iasked them where they were located and they said they were in michagan and i asked for there adress and i told them i needed to know so i could send the attorney general there and they hung up on me .. i called 3 times nxt night finally there are supposed to cancel and give refund .. given the things i read on this website i dont anticiapte it coming ... i think that everyone who has a complaint should call aol corporate office and cnn to try to get them shut down and investigated. i already started to call and im going to continue untill they are taken out of business.
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lynn
Cranston, US
1 comments
lynn
of Cranston, US
May 08, 200911:58 am EDT
DO NOT RESPOND TO THEIR E-MAILS, THIS COMPANY IS RUNNING A SEUDO-LEGAL SCAM.YOU ORDER 1 TIME TO TRY IT OUT AND THE NEXT THING YOU KNOW, YOU ARE ON AN AUTO-SHIP SYSTEM.I SPECIFICALLY TOLD THE OPERATOR I ONLY WANTED TO TRY THIS PRODUCT ONCE.I REMEMBER THIS BECAUSE I TOLD HER IF I WAS ON AN AUTO-SHIP PROGRAM I WANTED NOTHING TO DO WITH THAT I WOULD CANCEL THE ORDER RIGHT THEN, I WAS ASSURED THIS WOULD NOT HAPPEN.WELL, I GOT MORE BROMALITE AND MY CARD WAS CHARGED 69.95 ! I CALLED MY CARD COMPANY AND THEY ARE HANDLING IT FOR ME.
PLEASE, DO NOT RESPOND TO THEIR E-MAILS.
THIS CRAP DOES NOT WORK !
IF YOU REALLY FEEL THE NEED FOR A SUPPLEMENT GO TO A HEALTH FOOD STORE.
IT WILL BE LESS AGGRAVATION!
TAKE IT FROM ME - BE VERY SUSPICIOUS OF THIS COMPANY !
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Rhonda
York, US
1 comments
Rhonda
of York, US
Apr 08, 20095:36 pm EDT
I tried Bromalite for the trial and it made me ill so I did not continue taking it. When the automatic shipment came and I did not return it right away I forgot about it. A second automatic shipment came and this reminded me to return the previous shipment with the second shipment. I called the company to tell them I had returned both shipments. They told me they would refund only the most recent shipment as a courtsey and cancel the account but would not refund the previous shipment of 69.95. I explained the the package was unopened ( dusty, but not tampered with). I was told it did not matter and that they would NOT be reselling that package because they could not trust that it had not tampered with. I was under the impression if you returned something unopened in the original package, you were to get a refund for the original price but not shipping.
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Matt
Orange, US
12 comments
Matt
of Orange, US
Jan 24, 20099:59 pm EST
I feel so sorry for you people who are complaining that Bromalite is ripping you off. For one, YOU all are the ones who put your credit card information on the internet without reading the TERMS and CONDITIONS. You people do not deserve refunds! Luckily for you...customer service is excellent at Bromalite! They will refund your money even though they SHOULDN'T! I love how you guys think you'll have a lawsuit! You agreed to the terms and conditions by checking the box! They're clearly listed twice!
Bromalite is as big of a scam as Mortgage Companies and Car Loans! Every company is out to make money and take advantage of people who want to live beyond their means and have their hand out for something "free". NOTHING IN LIFE IS FREE!
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Soonee Tom
Lynnwood, US
1 comments
Soonee Tom
of Lynnwood, US
May 02, 20097:17 pm EDT
What can be done to stop this company for making people lives miserable.
After first bottle co call free offer they go ahead and charge you anyway,
$4.95 they ship a second bottle without the consumer knowledge and charge the consumer $169.97.
If had knowabout this company, I would not order the first bottle!
Please can governor or mayor of Utah and for that matter congress
step in and help consumer? And put this company out of business.
Can the media do more to stop this company doing further business.
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willie43
Cincinnati, US
1 comments
willie43
of Cincinnati, US
Oct 30, 20104:47 pm EDT
bromalite cleanse product said that i can get a free sample on line and when i signed up for it & they sent me it, i was unhappy with the product and i tried to call and cancell the product and they never answered. the next day i tried to withdraw money from m y account and found out they took out $179 and will not give it back . they messed with my household exspense and me as a single father of my three kids. now they can barely get the things they want . UNTIL THEY GIVE ME MY MONEY BACK! I DO NOT WANT THE PRODUCT PLEASE DO SOMETHING ABOUT THIS!
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Dave
Loveland, US
1 comments
Dave
of Loveland, US
Feb 19, 20092:21 pm EST
This product was ordered by calling the toll free number advertised and requesting the 'free' sample. The product was tried and the crap doesn't even work and we found out that we were placed on an AUTO SHIP program where at least $69.95 worth of this product is sent to us once per month.
I called [protected] and got the auto ship canceled and the last shipment stopped and the money refunded.
What a scam!
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Remington3099
Hemlock, US
1 comments
Remington3099
of Hemlock, US
Jan 07, 200911:06 am EST
I was charged $69.95 from Bromalite. It was withdrawn from checking account. Tried calling various times, and left messages three times. Called and spoke to someone yesterday, and they had cancelled the account. This morning another charge for $69.95.
They are a scam. They also charge $29.95 for an online fitness program that I did not authorize. This was cancelled in time, I think.
So in other words, to try their 'free' product, you get billed $100/month.
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bromalite
Dodgeville, US
1 comments
bromalite
of Dodgeville, US
Jun 02, 201012:22 pm EDT
i am canceling from this product, do not touch my card and take any money.paula soderstrom
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cartel69
Holland, US
1 comments
cartel69
of Holland, US
May 22, 20093:12 pm EDT
THERE IS A CHARGE ON MY CHECKING ACCOUNT FOR THIS PRODUCT
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christinebesson
Beverly Hills, US
1 comments
christinebesson
of Beverly Hills, US
Mar 27, 200912:10 pm EDT
i have been charged without my consent
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Wendy
Partridge, US
1 comments
Wendy
of Partridge, US
Mar 14, 200910:03 am EDT
I want my money back! You all took 69.95 out of my account without me okaying it...
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jackiesh06
Cleveland, US
1 comments
jackiesh06
of Cleveland, US
Feb 23, 20096:32 pm EST
I have read the complaints. I want my order stopped ASAP. I will get a lawyer involved.
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Jodie Nelson
, US
1 comments
Jodie Nelson
of US
Jan 31, 20099:26 am EST
Would like stop charges and additional charges but can" find any way to do it.
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Valentine
, US
1 comments
Valentine
of US
Jan 28, 20097:14 am EST
Bromalite Charged my credit card $69.95 twice unauthorized it should be $4.95 for trial only.
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kelly hemby
Ocala, US
1 comments
kelly hemby
of Ocala, US
Dec 19, 20084:14 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I order this bromalite all natural digestive supplement. Free trial for 4.95 shipping and handing. Well, they charged me 69.95 a monthly fee and they sign me up for a fitness program on-line for 29.95 a month. www.fitfactory.com. and I didn't sign for this. So, I called and complain and they couldn't find my account, So, she ask me for my debit card number. She said I can locate your account. Hey, But they know my debit card # and charged Me. NO WAY! please don't do want I did. I had to get a new debit card. And I had bills I send out and paided on-line. Everything got all mess-up. I learn my lesson.
On 3/9/09 I thought I was purchasing 30-day Digestive Supplement for $4.50. I received the bottle a couple of days later. I never opened the first bottle, and on 3/28/09 I received another bottle which I didn't order, and took it to the post office to be returned unopened. On 3/31/09 I received my Visa bill to learn that I was charged $69.95 for the original bottle I thought was $4.50. I called the company immediately, and was told about the "terms and conditions" which appeared in the very small, fine print at the bottom of the page. I was given a confirmation #01A46 and another #62327 that verified that I cancelled my subscription. There was another charge for $29.95 on my credit card; when I called that number, I was told it was for a fitness instructor that I had automatically been signed up for when I sent for the supplement. I was given a confirmation #CRA-[protected] stating that this service had been cancelled. This morning, I called my credit card company, only to learn that I had been charged an additional $69.95 on March 24, 2009. I requested that a new credit card number be issued to me immediately. I accept responsibility for not reading the terms and conditions fully, but feel that the company has used unfair business practices in advertising a product for $4.50 and in fine print, extracting over $100 for their product that, upon further investigation, is reported to be questionable to use. I never even opened the first bottle, and would appreciate any help you can give me in recuperating the second charge of $69.95 on my credit card. This type of advertising is deceitful, deceptive, and should be unlawful.
I printed my on line conversation with the sales clerk on this item. Numerous time she tried to sign me up for other items and I denied the charge "As long as you do not charge my card anymore than the authorized shipping (ever) then you can process the free trial only" then she tried some tricks and I responded " I dont want the so called 25$ free card. THis is getting very annoying" and she responded " Okay, no problem, I'll note that you have declined the offer and you will NOT be enrolled. Have a good day" I felt uncomfortable and canx my credit card. THANK GOD! because my credit card said they tried to charge 69.95 and 49.95 and 19.95 and two other charges within the next 5 days and they denied the charges. This site is a major scam. BEWARE!
I made the mistake in December of ordering a green tea diet supplement. When it arrived there was a bottle of Bromalite as well as the green tea. Last week I was looking at my credit card statement and there was not only a $69.95 charge from Bromalite but also a $29.95 charge from FitFactory.com (the charge for the green tea was on the card as well). I contacted the fitness site and they said it was authorized through Bromalite. I informed them I was calling the police so they said they would reverse the charge. I contacted my credit card about both charges and did file a police report. Yesterday yet another bottle of Bromalite arrived. I will be giving the address to the police and returning the product that was not ordered. I also will be contacting the credit card company yet again. What can consumers do to protect themselves against this kind of fraud? I know now that I shouldn't have ordered the green tea but it was just tea.
didn't receive goods waited ages. now got my bank statement and charged twice. tried to call international no but no one picks up. please close this vcompany down. i have now taken it up with my bank.
I ordered a "free" trial of Bromalite. I read the agreement. I gave a credit card number to pay for the $4.00 postage fee to mail this free trial to me. I started getting on my credit card bill a charge of $69.95 for a bottle of 60 capsules that is a one month supply. None of my prescription medicine costs this. Today, Jan 16, 2009, I called and cancelled the debit for Bromalite on my credit card. I spoke with Lola who found it difficult to stay awake as she tried to listen to my complaint. I do have a cancellation number. If, indeed, they do cancel this for me, I will write a positive statement about that.
L K Carr, Irving, TX
MY ACCOUNT WAS CHARGE ON THE 11/13/8 WHEN I WAS TOLD IT WAS REFUNDED ON THE 11.09.08/M i SPOKE WITH A MAN NAMED BRYANT AT BROMLITE THAT TOLD ME I WAS LIEING AND I COULD NOT SPEAK WITH HIS SUPERVISOR THEY WERE BUSY. HE WENT ON TO TELL ME HE DIDNOT HAVE TIME FOR ME CALL THIS WAS MY FAULT . I HAD SPOKE WITH SYREETA ON 11/15/08 WITH TOLD ME I HAD TO SEND ACK THE TEA I WAS CHARGED FOR AND FAX OVER THE STATEMENT SHOWING I WAS CHARGED. I NEEDED A SUPERVISOR FOR SOME CLARILTY. BRYANT WENT ON TO TELL ME HE DID NOT CARE WHAT I DID WITH THE PRODUCT MY REFUND HAD ALREADY BEEN DONE. i ASKED THAT MY ORDER BOTH OF THEM BE CANCELED. I HAVE NO IDEA IF THAT HAS BEEN DONE OR NOT. I NOW SEE WHY PEOPLE DON'T ORDER ON THE INTERNET.
Ordered on-line offer for free trial period for only $4.95 shipping. Credit card charged $4.95 - never received anything. My next credit card statement showed the $4.95 charge and another $69.95 charge from this company. I immediately notified my credit card company of a dispute of these charges. Finally got someone on the phone at Bromalite who said they would credit the $69.95 back to my credit card but would not refund the $4.95 because it was "non-refundable" regardless of the fact that I did not receive the product they promised. This is a total scam - do not order from them.
I ordered a free sample ($4.95 for shipping) of Bromalite and the next month received a charge for $19.95 US ($25.22CDN) from FIT-FAC.COM in LasVegas, NV and $52.25 US 4(68.17 CDN) charge from Bromalite.
I have had the $19.95 removed from my charge, but have had a difficult time trying to reach Bromalite by phone [protected]. I have tried numerous times calling them, as well as trying to get another contact number as couldn't reach anyone ; getting no answer. Then today after 3 months I got hold of someone (male) who couldn't help me'. I questioned how they could charge for a product not ordered or received and said repeatedly, "mam, sorry I can't help you" . They questioned why I was so late in respnding? I tried calling but never got any answer!
When I received my "free sample" it came in an envelope with the bottle of Bromalite and absolutely nothing else with it. That is when it raised a warning bell. I quickly cancelled my card and still am trying to get a refund. I have worked with the fraud department of my credit card and have just recently been given a letter to try myself as they were not successful.
I am so frustrated and feel so stupid that I feel for such a deceitful ad. I should have known better. Now I just want to let others know -- BEWARE! This is a perfect example of companies to stay away from.
This is a SCAM, you charged my credit card without my authorization. I went for the FREE TRIAL Offer SCAM. I will just pay postage for this Free trial offer and then if I like it or it helps me then I will reorder when I want to, not by this compnay automatically charging my credit card. I refuse to be a part of this type of SCAMMING THE AMERICAN PUBLIC/with your FREE TRIAL Offer. Please let me give coments to the company on my behalf. You say everyone is raving about this product, please let me give a coment for this Company. This is what is completely wrong with the web business and advertising. Legimate products and companies are destroyed but this cheap trick of scamming the public. I know that I will not even think about buying anything on line just because of this type of treatment. I will be contacting my Better Business Bureau with this type of fradulant SCAM.
A few months ago i ordered a free trial of bromalite i did not use it as i found out that im expecting a baby. i have looked at my bank statement recently i am being charged forty eight pounds for a free trial how dare u people take my money out of my account thats thieving i want my money put back into my account or i will take the matter further if need be. i do not need any stress in my condition this matter has disstressed me enough i would like a response a.s.a.p please.
Bromalite offers online appear in a popup. They advertise a bottle of their supplement for only shipping and handling. Buried in the bottom of their offer is the condition that they will charge your credit card for over $80 for the bottle if you don't call them with 15 days of their shipping the product. That is totally unreasonable. They also continue to send more product (this is also buried in the fine print somewhere) and charge your credit card. And they sign you up for something called Fit-Fac. I was able to get them to credit my charge card for both Bromalite charges and the Fit-Fac charge. This business needs to be shut down or monitored immediately as many, many people are falling for this scam. The same thing is going on with a supplement called Acai Berry Supreme.
I tried the free trial period for Bromalite in which you do not get accurate time to cancel to see if product works, I was two days late due to the weekend on canceling so my bank card was debited and it caused me grief. I then cancelled with everyone and another bottle showed up a few weeks later and my account was debited again. I have been forced to cancel my bank card to make it stop and I am in the process of moving now without having my debit card available-HUGE INCONVENIENCE. The product does not work and I am really disappointed. They are misrepresenting themselves in their adversiting and I want a full refund, I feel cheated
I guess that I am late catching onto the scam because I had not reviwed my credit card statement, and just received a second products of both Bromalite and Acai Berry. As noted, ordered the free trial and received another bottle of both. After several phone calls (waiting and disconnected), I spoke with person in Phillipines who promised to have customer service return call. After no call, located another number for company and spoke with rep. Supposedly, company has refunded my c/credit for one product, and I am in the process of returning the second for a full refund. We will see.
FILE YOUR COMPLAIN WITH THE FEDERAL TRADE COMMISSION, TOO! EASY ONLINE PROCESS.
I ORDERED THE FREE TRIAL OF BROMALITE AND ENDED UP IN THE HOSPITAL DUE TO SOME KIDNEY PROBLEMS. WHEN I CAME HOME IT WAS PAST THE 14 DAY TRIAL TO CALL AND CANCEL. I CALLED ANYWAYS AND FINALLY GOT TO SPEAK TO SOMEONE AND ASKED THEM TO CANCEL MY ORDER AND REFUND ME. WELL, THEY DID REFUND ME THE MONEY AND ON THE SAME DAY THEY CHARGED ME AGAIN OVERDRAFTING MY ACCOUNT NOT ONCE BUT TWICE. IT IS IMPOSSIBLE TO GET IN TOUCH WITH SOMEONE TO GET MY 70 DOLLARS BACK THAT THEY OWE ME FOR THEIR MISTAKE. IF ANYONE KNOWS OF A PHONE NUMBER PLEASE EMAIL IT TO ME A TSPANOS@GMAIL.COM IF I DO NOT GET GOOD RESULTS FROM THIS I WILL BE SPEAKING WITH ONE OF MY ATTORNEY'S I NEVER GAVE THEM MY PERMISSION TO TAKE ANY MONIES OUT OF MY ACCOUNT AFTER I CANCELLED. THAT IS CREDIT CARD FRAUD AND SOME ONE WILL PAY FOR THIS WRONG DOING.
I ordered the 14 day trial and got the product on the 12th day. So I had really one day to "try" it. I have called to cancel on the 14th day, they told me the charges are already going through and have to call back tomorrow to see if they can refund charges. I have to see what happens. The good thing that I did was put the initial charges ($4.95) on a "gift" card that only had $10.00 on it, so they can't really charge me any more. This is a good idea when ever you are ordering something like this on the web.
Bromalite Free 14 day trial, is NOT free! THESE RIP OFF ARTISTS BELONG IN JAIL ! After the 14 th day you will be charged $69.95 + $29.95 for another Fit Factory product that you had no idea you signed up for!
BELOW ARE THE TWO TOLL FREE NUMBERS TO CALL AND AN EMAIL ADDRESS for bromalite. FOR THE FIT FACTORY PRODUCT use: cancel@productcustomerservice.com
MAKE SURE YOU REQUEST AN EMAIL RESPONSE AND SEND A CANCELLATION IN WRITING IN ADDITION TO THE PHONE CALL - GET BOTH CANCELLATION NUMBERS. COPY THE BETTER BUSINESS BUREAU ON ALL CORRESPONDENCE!
Terms and Conditions
Bromalite Terms and Agreement.
By clicking on 'Send My Bottle', you expressly agree to the terms and agreement, contained herein. By clicking on "Rush My Order", you also expressly agree and accept the terms and billings unconditionally as a binding contract enforceable by law.
Bromalite, LLC - Product Agreement ("the Agreement")
The following are the terms and conditions of participation in the Bromalite Member Program ("the Program"). "Customer" refers to you. "Site" means a World Wide Website and, depending on the context, refers either to the Bromalite site ("the Bromalite site"), located at the URL Bromalite.com, or to any site that you will link to the Bromalite site and which you will identify in your Program application.
Bromalite, Inc ("Bromalite") reserves the right to amend the Agreement from time to time. It is agreed that any such amendment will apply to customer. By continuing use of Bromalite products, customer agrees to such amendments.
Three day right to rescind
customer shall have three (3) days from the initial billing to call and cancel Bromalite’s service and receive a full refund. Shipping and Handling fees are non-refundable.
Fees and Pricing
Product Fees for customers of Bromalite are assessed monthly. Customer agrees to be billed a monthly fee of $69.95 for Bromalite’s Supplement Bottles. Customer expressly agrees and states as follows:
"I UNDERSTAND I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED."
Trial Period and Billing
By agreeing to the terms of the Agreement, customer automatically receives 14-day trial to the Program. customer has 14 days to try the Program and decide whether to accept the Program full-time. Prior to the expiration of the 14-day trial period, customer may cancel its subscription by calling Bromalite’s toll-free number at [protected] or writing to Bromalite, 16192 Coastal Highway Lewes, DE 19958. Should customer fail to cancel its subscription, its Subscription with Bromalite will become active and customer will be billed $69.95 on the 16th day after its trial begins and every month thereafter. If customer’s payment is not submitted either by credit card or check within 30 days of the due date, customer’s Bromalite Supply will be suspended. If customer wishes to cancel and not be billed, customer must call [protected] or write to Bromalite, 16192 Coastal Highway Lewes, DE 19958. customer also agrees to monthly billing. customer expressly agrees to honor all charges and fees due. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell by calling [protected].
Dispute Resolution
customer expressly agrees that any disputed fee will not be charged back to its credit card issuer. customer expressly agrees to submit in writing any objection regarding fees to Bromalite. Bromalite, in its sole discretion, shall determine the validity of customer’s objection and notify customer of its decision. Should customer disagree with Bromalite’s decision, the parties agree to mediate the dispute before litigation. customer expressly agrees to indemnify Bromalite for any financial harm or any losses caused by customer’s objections to fees. customer will be held responsible for the reimbursement of those fees and losses.
Credit Card Billing
customer expressly agrees that if it pays by credit card, check or demand debit, it shall abide by the following statement:
"customer hereby authorizes Reg.net on behalf of Bromalite to initiate debit/credit entries to my bank deposit account or credit card as indicated upon sign-up and enrollment. This authority is to remain in full force and effect until (a) Bromalite has received proper notification of its termination in such a manner as to afford Bromalite reasonable opportunity to act on it, and (b) all obligations to Bromalite that have arisen have been paid in full."
customers who join this Program will be deemed customers of Bromalite, and its parent/sister organizations. Accordingly, all associated rules, policies, operating procedures, customer service, and sales will apply to those customers. Bromalite may change its policies and operating procedures at any time. Product prices and availability may vary from time to time. Bromalite will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.
International OrdersInternational customers may experience longer delivery times due to shipping delays beyond the control of the company. The company will do everything possible to deliver product in a timely manner and provide a 100% satisfaction guarantee on all purchases.
BROMALITE " PILL S" FREE TRIAL FOR ONLY SHIPPPING $4.95..OK...ON (1/23/2009) THEY CHARGED ME THE $4.95 ON 1/26/2009, OK... THIS IS A SCAM...
I HAVE TRIED TO CALL THIS PHONE NUMBER [protected] TO CANCEL THIS AND ALL I GET IS
THIS NUMBER IN NOT IN SERVICE...EVEN IF I PUT A ( 1 ) IN FRONT OF THE NUMBER
NOW AS OF *2/11/2009 I HAVE A PENDING CHARGE OF $69.95 FOR THESE PILLS...I CAN NOT TAKE THESE PILLS THEY MAKE ME FEEL SICK ALL DAY AND I HAVE ONLY TAKEN 1 A/DAY FOR 7 DAYS...
I WANT THIS CANCELLED... ON THIER BROWSER - THEY STATE THAT I WILL BE BILLED IN 30 DAYS FROM TODAY WHICH WAS (JAN 23, 2009) AND THEY BILLED ME ON FEB. 11, 2009, *AS I STATED ABOVE. 2/11 IS NOT 30DAYS FROM 1/23...CANCELL, CANCELL...
MARIE R. MARIEZR@SBCGLOBAL.NET
READ THE FINE PRINT! THIS IS NOT A FREE TRIAL. FIRST YOU HAVE TO PAY FOR SHIPPING. AND! IF YOU DON'T CANCEL WITHIN 14DAYS FROM THE TIME YOU SUBMIT FOR THE FREE TRIAL, YOUR CARD IS CHARGED $69.95. THAT'S NOT IT! YOU ARE NOW SETUP IN THEIR AUTOSHIP PROGRAM MEANING YOU WILL RECEIVE MONTHLY SHIPMENTS THAT WILL BE AUTOMATICALLY BILLED TO YOUR CARD AT, YOU GUESSED IT, $69.95. I SUBMITTED MY ORDER ONLINE, THE CHARGE FOR THE SHIPPING OF $4.95 SHOWED UP AND 14 DAYS LATER MY CARD WAS BILLED $69.95. TWO WEEKS LATER OR 30 DAYS FROM MY INITIAL ORDER, YEP, ANOTHER CHARGE FOR $69.95 SHOWED UP. UNFORTUNATELY I DIDN'T CATCH THIS UNTIL AFTER THE SECOND CHARGE OF $69.95. HOW THEY TRICK YOU IS THAT YOU ASSUME THE 30 DAY SAMPLE MEANS 30 DAY FREE TRIAL. WHERE YOU GET BURNED IS IN THE FINE PRINT. THIS LESSON TO READ THE FINE PRINT COST ME $139.90!
NOW, I CALLED IN AND JUST LIKE THE OTHER COMPLAINTS SAID, YOU GET A CUSTOMER SERVICE REP WHO COMES ON, VERIFIES WHO YOU ARE AND WHY YOU ARE CALLING, AND THEN SAYS, "OUR SYSTEMS ARE DOWN."
TO TOP IT OFF, YOU GET ANOTHER CHARGE ON YOUR CARD FROM FIT-FAC.COM. THIS IS A PARTNER COMPANY PER THE FINE PRINT THAT PER THE FINE PRINT:
I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell.
BELIEVE ME, I'M NOT ENJOYING THE MEMBERSHIP. I WAS FUMIN WHEN I REALIZED THAT THIS CHARGE WAS PART OF BROMALITE.
HATS OFF TO BROMALITE. YOU BURNED ME. I HOPE YOU BURN.
I ordered a trial period product and recieved not one but two packages over 10 days later. The confirmation for the product indicated that the product would be shipped within 24 business hours, but this was not the case. In approximateley 15 days later from ordering online I recieved two charges on my account for 69.95. When I called to complain they said I could return one bottle for refund but not the other. When I indicated that I wasn't even able to trial the product they said the terms are listed as they couldn't do anything about them. So I basically got charged for something I didn't effectively get to try or say I did or did not like.
THIS IS SUCH A SCAM... PLEASE DO NOT DO THIS. This company claims all kinds of things with their products, none of which are true. When you order this product they claim it is FREE! no it's not. It takes about 10 days to get the product then you get a whole 5 to try it.. when you call to cancel, you can't. I sent mine back immediately and then tried to call numerous times to confirm my cancelation. You will without a doubt sit on hold for 45 minutes to do this. I was under the impression that this had been canceled and then I saw that there was a charge of $69.00 charge reflecting on my checking account. As I went through the whole account i then saw there was another charge for $29.95 for a company called "Fit Fat.com".. I have never even heard of this company before finding their charges on my account. Well, I wish i could report that was the worse, but then... because I do not keep all my money in one account I did not account for this money to be taken so then I found $150.00 in over draft charges applied. I called both companies and complained that I did cancel Bromalite and knew nothing of Fit Fat and that I wanted all my money refunded, which in return they explained that it would take 10-15 working days to do so. I then asked for my fees to be compensated and they refused. Because I could not get through anyone on the phone it is not documented that I canceled this so now my Wamu banking institution will not refund me that money and neither will the other two companies. So, we went from $4.95 cost for shipping to $254.95 in mistakes from Bromalite, fit fat and now Wamu. Where does this end? PLEASE DON'T DO THIS SCAM.. IT WILL COST YOU BIG TIME IN THE END
I called to cancel the Bromalite 14-day trial and customer service did answer after about 25 min of been in hold...I spoke to Mary Lou who verified my info and assured me will process the cancellation. She gave me a confirmation #. I'm cancelling within the 14 day trial period and so far I have only received the $4.95 Shipping Charge, I asked if I could return the product but it seems that there is no return address. The rep told me that for security purposes they weren't able to provide a return address and that I could throw away the product or give it to someone else who wanted to try it. I have this bad feeling that I will be on the same situation as the people who have tried to cancel and they have kept on receiving charges for Bromalite. Does anyone has had a good cancellation experience with these people? I just want to know if they really going to process my cancellation request and I wont be getting billed later on.
Do not order their free sample. You willbe billed for their product even though you return it unopened and they say you have not cancelled. This is a scam in the worse way. They say they cannot return my money because returning the product does not count. Scam Scam Scam Scam Scam. What a way to do business.. I will complain to the Indiana General, but he is unlikely to be able to help.
This is a shame for a company to do this to the public. They will not tell you where they are located.. Any help would be appreciated.
Accepted offer along with Acaidiet for 30 day no risk free trial. Spent many minutes convicing there on line chatter I did not want to sign up for anything until I tried it. Billed immediately for S&H $4.95. Never received confirming email or product. Now they have place unauthorized charge to my checking account for additional $69.95. The phone number listed on the transactionjust tells me their hours and to go to verifymyorder.com which brings me to complaints forum. There doesn't seem to be a verify page. I no longer wish to try the product, I just want my money returned. Next complaint is the same regarding the Acaidiet
my wife went online saw the add on aol front page and fell hook line and sinker i came home and read all the small fine print and i realized that it was a scam .I then called them and tryed to cancel they said i would have to wait 24 hours till they got the info in there system they didnt wait 24 hours to take 40 dollars out of her account i tryed to caontact them that same night to try and get them to cancel they gave me run around here and there i asked where there headquarters were and they gave me an adress in lewes deleware. i contacted my local bbb and i found the number to the supposed corporate office i called that number and it was some sort of lawyers office and said the lawyer would be in littigation till september. go figure .. i then asked when i called in for the 15th time that and iasked them where they were located and they said they were in michagan and i asked for there adress and i told them i needed to know so i could send the attorney general there and they hung up on me .. i called 3 times nxt night finally there are supposed to cancel and give refund .. given the things i read on this website i dont anticiapte it coming ... i think that everyone who has a complaint should call aol corporate office and cnn to try to get them shut down and investigated. i already started to call and im going to continue untill they are taken out of business.
DO NOT RESPOND TO THEIR E-MAILS, THIS COMPANY IS RUNNING A SEUDO-LEGAL SCAM.YOU ORDER 1 TIME TO TRY IT OUT AND THE NEXT THING YOU KNOW, YOU ARE ON AN AUTO-SHIP SYSTEM.I SPECIFICALLY TOLD THE OPERATOR I ONLY WANTED TO TRY THIS PRODUCT ONCE.I REMEMBER THIS BECAUSE I TOLD HER IF I WAS ON AN AUTO-SHIP PROGRAM I WANTED NOTHING TO DO WITH THAT I WOULD CANCEL THE ORDER RIGHT THEN, I WAS ASSURED THIS WOULD NOT HAPPEN.WELL, I GOT MORE BROMALITE AND MY CARD WAS CHARGED 69.95 ! I CALLED MY CARD COMPANY AND THEY ARE HANDLING IT FOR ME.
PLEASE, DO NOT RESPOND TO THEIR E-MAILS.
THIS CRAP DOES NOT WORK !
IF YOU REALLY FEEL THE NEED FOR A SUPPLEMENT GO TO A HEALTH FOOD STORE.
IT WILL BE LESS AGGRAVATION!
TAKE IT FROM ME - BE VERY SUSPICIOUS OF THIS COMPANY !
I tried Bromalite for the trial and it made me ill so I did not continue taking it. When the automatic shipment came and I did not return it right away I forgot about it. A second automatic shipment came and this reminded me to return the previous shipment with the second shipment. I called the company to tell them I had returned both shipments. They told me they would refund only the most recent shipment as a courtsey and cancel the account but would not refund the previous shipment of 69.95. I explained the the package was unopened ( dusty, but not tampered with). I was told it did not matter and that they would NOT be reselling that package because they could not trust that it had not tampered with. I was under the impression if you returned something unopened in the original package, you were to get a refund for the original price but not shipping.
I feel so sorry for you people who are complaining that Bromalite is ripping you off. For one, YOU all are the ones who put your credit card information on the internet without reading the TERMS and CONDITIONS. You people do not deserve refunds! Luckily for you...customer service is excellent at Bromalite! They will refund your money even though they SHOULDN'T! I love how you guys think you'll have a lawsuit! You agreed to the terms and conditions by checking the box! They're clearly listed twice!
Bromalite is as big of a scam as Mortgage Companies and Car Loans! Every company is out to make money and take advantage of people who want to live beyond their means and have their hand out for something "free". NOTHING IN LIFE IS FREE!
What can be done to stop this company for making people lives miserable.
After first bottle co call free offer they go ahead and charge you anyway,
$4.95 they ship a second bottle without the consumer knowledge and charge the consumer $169.97.
If had knowabout this company, I would not order the first bottle!
Please can governor or mayor of Utah and for that matter congress
step in and help consumer? And put this company out of business.
Can the media do more to stop this company doing further business.
bromalite cleanse product said that i can get a free sample on line and when i signed up for it & they sent me it, i was unhappy with the product and i tried to call and cancell the product and they never answered. the next day i tried to withdraw money from m y account and found out they took out $179 and will not give it back . they messed with my household exspense and me as a single father of my three kids. now they can barely get the things they want . UNTIL THEY GIVE ME MY MONEY BACK! I DO NOT WANT THE PRODUCT PLEASE DO SOMETHING ABOUT THIS!
This product was ordered by calling the toll free number advertised and requesting the 'free' sample. The product was tried and the crap doesn't even work and we found out that we were placed on an AUTO SHIP program where at least $69.95 worth of this product is sent to us once per month.
I called [protected] and got the auto ship canceled and the last shipment stopped and the money refunded.
What a scam!
I was charged $69.95 from Bromalite. It was withdrawn from checking account. Tried calling various times, and left messages three times. Called and spoke to someone yesterday, and they had cancelled the account. This morning another charge for $69.95.
They are a scam. They also charge $29.95 for an online fitness program that I did not authorize. This was cancelled in time, I think.
So in other words, to try their 'free' product, you get billed $100/month.
i am canceling from this product, do not touch my card and take any money.paula soderstrom
THERE IS A CHARGE ON MY CHECKING ACCOUNT FOR THIS PRODUCT
i have been charged without my consent
I want my money back! You all took 69.95 out of my account without me okaying it...
I have read the complaints. I want my order stopped ASAP. I will get a lawyer involved.
Would like stop charges and additional charges but can" find any way to do it.
Bromalite Charged my credit card $69.95 twice unauthorized it should be $4.95 for trial only.
charging my account 70.00