Bromalite review:
I was charged 69.99 to my card without my consent or knowing about it
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Author of the review
Donna
Nov 10, 20089:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I was charged for Dri Bromalite in the amount of $69.99 for which I did not give consent to. I cannot get in touch with the company as no one answers the phone number my bank provided me with.
i ordered a Free sample and before i could start taking them they charged me for two bottles one from this place and one from another i want my 156.98 back
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barbara laplante
46 wing st, US
1 comments
barbara laplante
of 46 wing st, US
Jan 05, 200910:28 am EST
Do NOT try this supposedly free product. It is totally bogus and they are impossible to reach to cancel your order. Can someone tell me how to get out of this scam?
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Christina Wade
La Quinta, US
1 comments
Christina Wade
of La Quinta, US
Jan 07, 200912:44 pm EST
I ordered this product on a trial basis and agreed to pay shipping only. I did not sign up for a membership, nor does their web sigh state that. They charged me $69 with out my permission. When I looked up complaints I saw that many others were scamed out of their money as well. When I tried to cancel on theuir web sight, it will not allow me. They do not answer their phone.
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Kim
Waconia, US
1 comments
Kim
of Waconia, US
Mar 14, 20098:39 pm EDT
Following in the wake of my extremely dissapointing and unsettling experience with the Acai-berry folks, I had another unexpected charge to my bank account in the amount of 76.50 for my "trial sample" of the Bromalite product. As I said in my last account of the Natures-Acai fiasco, I will continue to try to recover my money, and I am still hoping that there are enough pissed-off consumers to put these people on notice. This can not be tolerated. If I were a lawyer, I would be all over this! Anyone?
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Lindsy
, US
1 comments
Lindsy
of US
Mar 09, 20096:57 am EDT
I ordered the product for a trial 30 day period was to pay only shipping of $4.95. When I received my statement from credit card company, I had been charged the $4.95 and then I was charged on same statement $69.95. When I contacted the company by phone, I was told that the $4.95 was for shipping and the $69.95 was auto charged in 15 days later. I was not advised of this transaction and I certainly did not agree to this charge. This company is a complete rip-off. I spoke with a representative and she informed me I would have to pay the $69.95, I was charged for this 15 days after the $4.95 charge and that was the agreement. I told I did not agree with this and this company was ridiculous and a total rip off!
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Daniel
, US
1 comments
Daniel
of US
Jul 04, 20097:03 pm EDT
I ordered a trial sample of Bromalite Cleanse and was to be billed 4.95 for shipping only. I rec'd an additional product and was billed for that as well.
Now an unauthorized charge of 69.95 from the same group is pending in my account. My bank has now blocked all future transactions from this group.
However, I still need to clear up the unauthorized 69.95.
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Patrick
, US
1 comments
Patrick
of US
Jul 21, 20096:44 pm EDT
Sign up for a sample for $4.95 I have now been charged $69.95 twice. No order number or anything comes with it to send them back.
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mjqdelmar
Delmar, US
2 comments
mjqdelmar
of Delmar, US
Aug 22, 200910:50 pm EDT
I ordered trial on 7/22/09 and was charged 2.47 on my credit card. They sent me an additional bottle on 8/07/09 and charged me 79.95
I refused it and sent it back unopened. I called [protected] and they refused a refund. I have reported them to Chase credit card.
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Rosemary Schmitt
Roscoe, US
1 comments
Rosemary Schmitt
of Roscoe, US
Sep 21, 20103:26 am EDT
Ok So I did agree to the trial version and the day I got it I tried it. It gave me a migraine so the very next day I canceled it. Then 2 weeks later 79.95 was taken out of my account. I called as soon as the money was taken out and was told I would get my money back. Hummm its been 2 weeks and still nothing not a word. I have your dumb pills except 2 that I took. I am ready to seek a lawyer because I did cancel it it before 10 days it was only 2 days. This business is a scam and I am going to get my lawyer and contact the FBI on this scam. Therefore your company will be on the FBI's scam list. My name is Rosemary Schmitt and I expect to hear from you before Friday or I will be contacting my attorney.
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gia2
, US
3 comments
gia2
of US
Sep 14, 20098:43 pm EDT
I dont know if you got this info all ready but at the botten of the web site theres contact info. Bromalite LTD
72 High Street
Haslemere, Surrey GU27 2LA and were the website was made.. This company is a Scam. i hate to say it but the only way to fight back with a scam like this is to call your credit card company and tell them you never got the product... And never order Anything on line without AMERCAN EXPRESS.
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gia2
, US
3 comments
gia2
of US
Sep 14, 20098:29 pm EDT
I thought something was up with this company. thats why i ONLY use American Express but they dont take it... thats my first red flag.. them i went on line to read reviews. second red flag... thank you for the reviews DONT BUY FROM THIS COMPANY...
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Brenda
Salt Lake City, US
6 comments
Brenda
of Salt Lake City, US
May 24, 200911:26 pm EDT
Cartel69, Please contact us so we can assist you with your account. Our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thanks
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Brenda
Salt Lake City, US
6 comments
Brenda
of Salt Lake City, US
May 20, 20094:57 pm EDT
In response to your concerns about the charges you received from our company. We ask you to please contact our Customer Service Dept at [protected]
Monday thru Friday 8AM-5:30PM . You can also email us at info@verifyyourorder.com. We do OFFER and HONOR a 30 day satisfaction guarantee. So contact us and one of our agents will be more than happy to assist you with anything they can. Thank You for your time.
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Karen Jones
Pho, US
13 comments
Karen Jones
of Pho, US
May 15, 200911:39 pm EDT
Read Moderator1876's other comments (click on the name, then click Comments), and see that each angry comment is in defense of one of the free trial scams. To Moderator1876: Sorry that we dare to voice our experiences and opinions and it upsets you so much. Maybe you want to go distribute your products somewhere else, where the masses have fewer rights.
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Roxanna
, US
1 comments
Roxanna
of US
May 14, 20096:06 pm EDT
Sorry to see so many negative experiences. I ordered the Advanced Acai and Bromalite trials, got enrolled into Fit Factory without wanting to and also was charged for additional shipments because I had missed the fine print. I called once, it was after business hours and then called again during the times specified on their recording (I think that is where I got them). The customer service reps I got for all 3 services were actually very polite and helpful. I cancelled with no problems and they even refunded my money and told me to keep the product, which I had yet to try. I found this site looking for product reviews as I just started taking it yesterday, so I can't speak to how it works, I just know that I did receive good service when I called.
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Rachael Yarmesch
Berea, US
1 comments
Rachael Yarmesch
of Berea, US
May 09, 20091:51 pm EDT
I am totally upset by bromalite too! I did read the small print saying they would charge my account every month so I did cancel. What I didn't know was that I was being enrolled for a membership to a company called Fitfactory. I had $9.99 in my bank account. Then I got a letter from my bank saying Fitfactory charged my account $29.95 and overdrew it. Now i owe the bank over $150 and cannot pay it. The fees will keep going up too. I just had a baby so I'm not working. WHAT THE HELL!
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michelle
Salt Lake City, US
23 comments
michelle
of Salt Lake City, US
May 08, 20091:09 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Hi, my name is Michelle and I'm the Customer Service supervisor for this product. Just wanted you to know that we do have a 30 day risk free satisfaction Guarantee. And our representative are more that happy to help you with anything they can. Please contact us by email at info@verifyyourorder.com or you can call us at [protected] Monday thru Friday 8AM-5:30PM. Thanks
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complaintvalidator
Salt Lake City, US
3 comments
complaintvalidator
of Salt Lake City, US
May 04, 200911:28 pm EDT
Hello, this is the supervisor of Customer Service for this product. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thank you and have a great day
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michelle
Salt Lake City, US
23 comments
michelle
of Salt Lake City, US
Apr 20, 20097:20 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Hi, in case you missed my previous post and you need help with you account, please feel free to contact our Customer Service Dept Monday thru Friday 8AM-5:30PM the number is [protected] or you can email them at info@verifyyourorder.com. And we will more than happy to help you with your account. Have a Wonderful Day.
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Linda Walters
Dallas, US
1 comments
Linda Walters
of Dallas, US
Apr 07, 20092:21 pm EDT
I feel like an idiot too. I never ordered Bromalite and I have now been sent two bottles. I thought that the initial bottle was a special gift with purchase as I did purchase Acai Berry weight loss vitamins GNC). I have cancelled the Acai Berry and when I asked the customer service rep about the Bromalite, she acted like she had never heard of it. Has anyone been sucessfull in reaching Bromalite? Help!
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Cat
, US
1 comments
Cat
of US
Mar 30, 20092:12 am EDT
I was scammed too. I think everyone should write a letter to the better business bureau so that they go out of business. They are making money off innocent consumers. Businesses exist with all their conditions explained in detail and not to defraud anyone but this company is out to get anyone who will bite. Please contact your better business bureau and even your representative so that no one else will be scammed like this.
They wouldn't even take back my unopened bottles.
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Diana
Elizabethtown, US
1 comments
Diana
of Elizabethtown, US
Mar 26, 200911:42 am EDT
I read everything available, even fine print and terms and conditions. I followed everything to the letter. My only mistake was trusting in a company that should'nt have been trusted. Now I am losing eyesight in my left eye, because of Bromalite. I am out of money for a program that wasn't stated in their terms or website. If anymore money is taken out of my sons account, apparently the only alternative I have is to cancel and transfer to my other bank. I am directing this comment to Michelle of Customer Service.
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Ldmer
, US
1 comments
Ldmer
of US
Mar 25, 20092:23 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I am on hold with them right now. Same ###! I have their damn terms right here and nowhere does it give permission for this fit factory to take my money! I would be glad to pursue a laywer with you. I cancelled my online within the time frame but still got charged. They are telling me it was a glich in their computer. ###. She just got back on the phone and gave me another line of crap. All this on my cell phone minutes so I just excused her and told her she would be hearing from my laywer next.
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Ricker23
Catasauqua, US
1 comments
Ricker23
of Catasauqua, US
Mar 24, 20098:32 pm EDT
My Mom got scammed too! But they went & charged her 69.99 2wice ! It's a shame cause the product worked great. Just not worth the money. Then they sent her another item weeks later. She canceled her debit card also and the bank refunded one charge plus the over draft charge! Preying on old people is sad!
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John
wsterling, US
1 comments
John
of wsterling, US
Mar 23, 20098:40 am EDT
My wife who is older, ordered Bromalite as from the internet. this was sugested by her health adviser at the YwCA the next day the adviser had gotten her credit card and found out the charges, told my wife to stop the order.
Called Bromalite and they refused to stop order, we sent unoped bottle back and they still charged us. $72.0o
and then sold our credit card to two other organisations who charged $39.00 and $29.00. these people could not speak English and that to was not able to stop charges.
Called Bromalite and their customer service told me I should have read small print, that was my fault, no reimbursment to anyone.
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kbar59
Conyers, US
1 comments
kbar59
of Conyers, US
Mar 19, 20098:25 am EDT
Unfortunatley I am another victim that did not notice some of the fine print due to the fact that I saw it with recommendations from Dr Oz and the Oprah Winfrey show. I also was not aware that the 14 day trial starts as soon as you sign up which means if you don't receive your product by the end of the 14 days you really don't have a free trial. I also attempted to cancel this order and got a customer service operator who would have to have a representative call me back within 24- 48 hours. (HA HA) That did not happen. I then contacted DRI who is on the billing and spoke with their customer service and was assured that the cancellation was complete and the refund was submitted for my $74.85. I was told it would be 10 -15 days for the refund and have been looking for it. Today I receive another debit for $74.85 and no refund has been processed. I called the company again who now tells me that they never received the cancellation and that the first one would have to be submitted to the refund department. That will take another 10-15 days. This is very misleading in the way they advertise as well as run customer service with their only defense being that you ordered the product. I only hope that others will read these blogs and not be dupped as it seems many have.
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dumb
Kansas City, US
1 comments
dumb
of Kansas City, US
Mar 15, 20099:42 am EDT
Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of Bromalite (retails for seventy four dollars). You will have 14 full days from today to evaluate and decide if you wish to keep the remaining 30 day supply and continue receiving Bromalite. If you enjoy Bromalite, simply do nothing. You will be billed the discounted price of only 69.95 at the end of your 14 day trial period for your initial supply. You will be billed 30 days from today for the same amount to replenish your supply of Bromalite and begin your monthly auto shipment unless cancelled (this is a savings off the retail price, and is available to you today). You will enjoy our auto ship program that will deliver your monthly supply of the Bromalite Diet. You are still receiving this trial one hundred percent risk free because if, for ANY reason, you decide that Bromalite is not for you, simply call [protected] and we will quickly assist you with canceling your Bromalite auto ship program as well as help you with a refund. No future commitments, no hassles. Cancel any time.
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
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linda
Eunice, US
2 comments
linda
of Eunice, US
Mar 13, 20098:23 pm EDT
call [protected]
and call your bank and HOT CARD you card tell the bank you card was lost and all charges will stop and they will give you another one with a new number
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Tammie inAZ
, US
1 comments
Tammie inAZ
of US
Mar 12, 200912:18 pm EDT
This place is a SCAM! Do not order from them. They will charge your account for product that you did not authorize and bill you for product that you do not receive. DO NOT USE THIS COMPANY!
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charisse brown
Westland, US
1 comments
charisse brown
of Westland, US
Mar 09, 20093:34 pm EDT
my name is charisse brown and i was charged for smoething and dont know way it cased my acct. to over draft im in in the army and i am tryin to give you a chance to correct the mistake befor i have them to do it thank you
andraph
Washington DC, US
1 comments
andraph
of Washington DC, US
Mar 03, 20094:29 pm EST
Hi group,
I found this site while researching "bromalite" and who they are as I, too, have some unauthorized charges... three of them to be exact, totalling $209.85. I must in the future jump on these questionable charges as soon as I see them! I just called [protected] and was told that I would be credited with two charges and that I am to return the unopened bottles for which they will also pay the shipping and handling (ha!). As for the third bottle, they will hold out returning my $69.95 until after a fraud investigation. I will of course include a letter restating this, with the package.
By reading an earlier post, I see where someone said they were able to cancel Acai-Slim at the same phone number... what's that about? My granddaughter did in fact order the free trial of the Acai-Slim with my permission, and she was using it, and I had no problem paying for it; however, if these people are connected, I will be cancelling that order as well. The package carries very little information as though they are attempting to hide something.
The address that I was given to return the product is P.O. Box 2003, Riverton, UT 84065. But, then I saw posted above the following address: Bromalite, 16192 Coastal Highway, Lewes, DE 19958. Needless to say, they will be receiving a copy of the letter I will include in the package return.
Anyway, thanks for reading. I will try to remember to report back here when I receive my credits.
I know! Caveat emptor! And, I forgot to get the woman's name and ID! Only because my noisy grandson was being himself while I was making the call.
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Nance
Jemez Pueblo, US
1 complaint
9 comments
Nance
of Jemez Pueblo, US
Feb 25, 20097:03 am EST
I already went through the hoop dance calling [protected], and Chatted on line (have the chat log to include in Attorney General Complaint)
There is no 30-Day RISK FREE TRIAL, as Michelle wrote in my complaint (see Nance complaint)
They scammed us.
IMMEDIATELY report as fraud charge on credit card/bank. Ask to put "flag" on Bromalite, have another credit card issued. When I called my credit card company, their response was…”Oh yeahhhhh, we’ve heard about them!”. They’ve heard of Acai Burn and subsidiaries, too. With bank, talk to fraud protection personnel to “flag” these companies.
Look up and contact the state's attorney general office for consumer complaint form (in my case, the product shipped from Delaware...see below).
CONSUMER PROTECTION UNIT
DEPARTMENT OF JUSTICE STATE OF DELAWARE 820 NORTH FRENCH STREET, 5TH FLOOR
WILMINGTON, DELAWARE 19801
Phone: [protected] or [protected]
Fax: [protected]
Email: consumer.protection @state.de.us
Cut and paste complaints you've seen on this web site and others as proof. If you can copy the terms/order form/web site details to submit as proof.
Write complaint to internet fraud:
www.ic3.gov/complaint/default.aspx
Go on ANY consumer web site you can: /link removed/ www.consumercomplaints.com to report.
The Better Business Bureau cannot do anything, esp. if these scammers do not belong. Better action is filing complaint with Internet Fraud and Attorney General of the state where supplements were mailed.
It’s price gouging, unfair consumer practices, mail fraud (either NOT sending product or sending then charging outrageous amount, more than most legit Rx) and internet fraud, plus a host of other disclaimers. That’s even IF/THOUGH you did check the box, read the fine print. It’s like a virus and mutates.
STOP THEM NOW!
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L.P.Roy
Miami, US
1 comments
L.P.Roy
of Miami, US
Feb 21, 20093:12 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
just recieved a bottle of bromalite today 2/21/09 and thought what-? so i called [protected], the women said they will refund the money(credit back) and cancel all and any thing else, so i wait and see, i hope so, it was deceptive
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what is a trail offer?
United, US
1 comments
what is a trail offer?
of United, US
Feb 16, 20097:44 pm EST
I too have had enough of this company to last a life time. I will be calling the Attorney General on this. I like many others was billed 69.95 11 days after recieving this product fyi to anyone who is blaming their self for not reading the fine print it was suppose to be a 14 day trail basis not 11 days and did you know that your trail period started the day you puchased the product even if you didn't have it. As for me I didn't recieve the product until 8 days later but my free trail started the day I purchased the product. So for those of you who are saying read the fine print It never once stated that the free trail period started the day you puchased it not when you recieved it How can you try something you don't have that in its self is a scam
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DAB
Ipswich, US
1 comments
DAB
of Ipswich, US
Feb 15, 20093:30 pm EST
yes it is a scam, the fine print says a quick refund, 7-14 days is not a quick refund and they also gave my credit card number to somebody else and got more charges on my account.they call it the buddy system! BEWARE TO NOT GO THERE!
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Reading the fine print
Gastonia, US
1 comments
Reading the fine print
of Gastonia, US
Feb 14, 20096:46 pm EST
If the people read the fine print it tells them about the charge after the 14 days. and the fitness program. That's why I decided not to order the product, because i read the fine print.
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Elizabeth Ramsey
, US
1 comments
Elizabeth Ramsey
of US
Feb 07, 20099:49 am EST
I had received my "free" Bromalite and there were no diet directions or length of treatment accompanying the bottle, so I googled it to get some info on the safety of Bromalite - that's when I read all of the comments and immediately called [protected]) Bromalite to cancel future shipments. They were courteous & provided a Confirmation No. I then called [protected]) "Fit Factor" to be sure to cancel that, also. They said they have no record of an auto subscription & to be assured that there will be no magazines coming my way (that remains to be seen). I am now trying to contact [protected]) Acai Berry, Advanced Wellness Research, to cancel them, but only get a busy signal. I will continue to call & let you know how that went.
I want to thank everyone for their comments. No literature or contact numbers came along with my "free" 30-day trials and therefore, had it not been for your feedback, I would be lost.
There truly is nothing "free"!
Good Luck!
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Scammed by Bromalite
, US
1 comments
Scammed by Bromalite
of US
Feb 04, 20093:13 pm EST
I ordered my free trial yesterday. I looked at my bank account today. They charged me the $4.95 shipping, which was ok. But there was a separate charge for $34.95. I immediately called the company and told them I wanted a complete refund of the entire $34.95 as I didn't order any tea as they claimed I did.
I decided a few minutes after hanging up with them that I would look at my order online and cancelled my free trial. I just had a feeling that I was going to be in for more trouble than it was worth. I had an online chat with "Jenny", who confirmed my account was cancelled. When asked her to confirm how much was being refunded to me, I couldn't get an answer. She told me to call the 866 number. I did that and got a live person to confirm that both charges and being credited; however, it can take up to 12 days.
Believe me, I will give them no more than 12 days. God help them if there are anymore charges on my account. I guess it's my own fault.
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sallyjean
Merrill, US
1 comments
sallyjean
of Merrill, US
Feb 03, 20091:30 pm EST
I am doing a fraudulent form against both of these companies and my credit card company has sent me a new credit card. Just call your credit card company and tell them that they used your credit card fraudulently and they will send you a form to fill out.
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dumb
, US
5 comments
dumb
of US
Jan 31, 200910:05 am EST
I agree. Everything is listed in the T&C's---its just obvious to read EVERYTHING that you are signing up for. Proactiv enrolls you in a monthy auto-ship (as stated in their T&C's), that catchy 'free credit report.com' tune you hear on TV all the time, yeah, thats not actually free at all (as stated in their T&C's). Nothing is free. Didnt your mothers teach you that? Accept your fail and move on. You will never win a lawsuit; but I'm sure your attorney thanks you ;)
i ordered a Free sample and before i could start taking them they charged me for two bottles one from this place and one from another i want my 156.98 back
Do NOT try this supposedly free product. It is totally bogus and they are impossible to reach to cancel your order. Can someone tell me how to get out of this scam?
I ordered this product on a trial basis and agreed to pay shipping only. I did not sign up for a membership, nor does their web sigh state that. They charged me $69 with out my permission. When I looked up complaints I saw that many others were scamed out of their money as well. When I tried to cancel on theuir web sight, it will not allow me. They do not answer their phone.
Following in the wake of my extremely dissapointing and unsettling experience with the Acai-berry folks, I had another unexpected charge to my bank account in the amount of 76.50 for my "trial sample" of the Bromalite product. As I said in my last account of the Natures-Acai fiasco, I will continue to try to recover my money, and I am still hoping that there are enough pissed-off consumers to put these people on notice. This can not be tolerated. If I were a lawyer, I would be all over this! Anyone?
I ordered the product for a trial 30 day period was to pay only shipping of $4.95. When I received my statement from credit card company, I had been charged the $4.95 and then I was charged on same statement $69.95. When I contacted the company by phone, I was told that the $4.95 was for shipping and the $69.95 was auto charged in 15 days later. I was not advised of this transaction and I certainly did not agree to this charge. This company is a complete rip-off. I spoke with a representative and she informed me I would have to pay the $69.95, I was charged for this 15 days after the $4.95 charge and that was the agreement. I told I did not agree with this and this company was ridiculous and a total rip off!
I ordered a trial sample of Bromalite Cleanse and was to be billed 4.95 for shipping only. I rec'd an additional product and was billed for that as well.
Now an unauthorized charge of 69.95 from the same group is pending in my account. My bank has now blocked all future transactions from this group.
However, I still need to clear up the unauthorized 69.95.
Sign up for a sample for $4.95 I have now been charged $69.95 twice. No order number or anything comes with it to send them back.
I ordered trial on 7/22/09 and was charged 2.47 on my credit card. They sent me an additional bottle on 8/07/09 and charged me 79.95
I refused it and sent it back unopened. I called [protected] and they refused a refund. I have reported them to Chase credit card.
Ok So I did agree to the trial version and the day I got it I tried it. It gave me a migraine so the very next day I canceled it. Then 2 weeks later 79.95 was taken out of my account. I called as soon as the money was taken out and was told I would get my money back. Hummm its been 2 weeks and still nothing not a word. I have your dumb pills except 2 that I took. I am ready to seek a lawyer because I did cancel it it before 10 days it was only 2 days. This business is a scam and I am going to get my lawyer and contact the FBI on this scam. Therefore your company will be on the FBI's scam list. My name is Rosemary Schmitt and I expect to hear from you before Friday or I will be contacting my attorney.
I dont know if you got this info all ready but at the botten of the web site theres contact info. Bromalite LTD
72 High Street
Haslemere, Surrey GU27 2LA and were the website was made.. This company is a Scam. i hate to say it but the only way to fight back with a scam like this is to call your credit card company and tell them you never got the product... And never order Anything on line without AMERCAN EXPRESS.
I thought something was up with this company. thats why i ONLY use American Express but they dont take it... thats my first red flag.. them i went on line to read reviews. second red flag... thank you for the reviews DONT BUY FROM THIS COMPANY...
Cartel69, Please contact us so we can assist you with your account. Our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thanks
In response to your concerns about the charges you received from our company. We ask you to please contact our Customer Service Dept at [protected]
Monday thru Friday 8AM-5:30PM . You can also email us at info@verifyyourorder.com. We do OFFER and HONOR a 30 day satisfaction guarantee. So contact us and one of our agents will be more than happy to assist you with anything they can. Thank You for your time.
Read Moderator1876's other comments (click on the name, then click Comments), and see that each angry comment is in defense of one of the free trial scams. To Moderator1876: Sorry that we dare to voice our experiences and opinions and it upsets you so much. Maybe you want to go distribute your products somewhere else, where the masses have fewer rights.
Sorry to see so many negative experiences. I ordered the Advanced Acai and Bromalite trials, got enrolled into Fit Factory without wanting to and also was charged for additional shipments because I had missed the fine print. I called once, it was after business hours and then called again during the times specified on their recording (I think that is where I got them). The customer service reps I got for all 3 services were actually very polite and helpful. I cancelled with no problems and they even refunded my money and told me to keep the product, which I had yet to try. I found this site looking for product reviews as I just started taking it yesterday, so I can't speak to how it works, I just know that I did receive good service when I called.
I am totally upset by bromalite too! I did read the small print saying they would charge my account every month so I did cancel. What I didn't know was that I was being enrolled for a membership to a company called Fitfactory. I had $9.99 in my bank account. Then I got a letter from my bank saying Fitfactory charged my account $29.95 and overdrew it. Now i owe the bank over $150 and cannot pay it. The fees will keep going up too. I just had a baby so I'm not working. WHAT THE HELL!
Hi, my name is Michelle and I'm the Customer Service supervisor for this product. Just wanted you to know that we do have a 30 day risk free satisfaction Guarantee. And our representative are more that happy to help you with anything they can. Please contact us by email at info@verifyyourorder.com or you can call us at [protected] Monday thru Friday 8AM-5:30PM. Thanks
Hello, this is the supervisor of Customer Service for this product. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thank you and have a great day
Hi, in case you missed my previous post and you need help with you account, please feel free to contact our Customer Service Dept Monday thru Friday 8AM-5:30PM the number is [protected] or you can email them at info@verifyyourorder.com. And we will more than happy to help you with your account. Have a Wonderful Day.
I feel like an idiot too. I never ordered Bromalite and I have now been sent two bottles. I thought that the initial bottle was a special gift with purchase as I did purchase Acai Berry weight loss vitamins GNC). I have cancelled the Acai Berry and when I asked the customer service rep about the Bromalite, she acted like she had never heard of it. Has anyone been sucessfull in reaching Bromalite? Help!
I was scammed too. I think everyone should write a letter to the better business bureau so that they go out of business. They are making money off innocent consumers. Businesses exist with all their conditions explained in detail and not to defraud anyone but this company is out to get anyone who will bite. Please contact your better business bureau and even your representative so that no one else will be scammed like this.
They wouldn't even take back my unopened bottles.
I read everything available, even fine print and terms and conditions. I followed everything to the letter. My only mistake was trusting in a company that should'nt have been trusted. Now I am losing eyesight in my left eye, because of Bromalite. I am out of money for a program that wasn't stated in their terms or website. If anymore money is taken out of my sons account, apparently the only alternative I have is to cancel and transfer to my other bank. I am directing this comment to Michelle of Customer Service.
I am on hold with them right now. Same ###! I have their damn terms right here and nowhere does it give permission for this fit factory to take my money! I would be glad to pursue a laywer with you. I cancelled my online within the time frame but still got charged. They are telling me it was a glich in their computer. ###. She just got back on the phone and gave me another line of crap. All this on my cell phone minutes so I just excused her and told her she would be hearing from my laywer next.
My Mom got scammed too! But they went & charged her 69.99 2wice ! It's a shame cause the product worked great. Just not worth the money. Then they sent her another item weeks later. She canceled her debit card also and the bank refunded one charge plus the over draft charge! Preying on old people is sad!
My wife who is older, ordered Bromalite as from the internet. this was sugested by her health adviser at the YwCA the next day the adviser had gotten her credit card and found out the charges, told my wife to stop the order.
Called Bromalite and they refused to stop order, we sent unoped bottle back and they still charged us. $72.0o
and then sold our credit card to two other organisations who charged $39.00 and $29.00. these people could not speak English and that to was not able to stop charges.
Called Bromalite and their customer service told me I should have read small print, that was my fault, no reimbursment to anyone.
Unfortunatley I am another victim that did not notice some of the fine print due to the fact that I saw it with recommendations from Dr Oz and the Oprah Winfrey show. I also was not aware that the 14 day trial starts as soon as you sign up which means if you don't receive your product by the end of the 14 days you really don't have a free trial. I also attempted to cancel this order and got a customer service operator who would have to have a representative call me back within 24- 48 hours. (HA HA) That did not happen. I then contacted DRI who is on the billing and spoke with their customer service and was assured that the cancellation was complete and the refund was submitted for my $74.85. I was told it would be 10 -15 days for the refund and have been looking for it. Today I receive another debit for $74.85 and no refund has been processed. I called the company again who now tells me that they never received the cancellation and that the first one would have to be submitted to the refund department. That will take another 10-15 days. This is very misleading in the way they advertise as well as run customer service with their only defense being that you ordered the product. I only hope that others will read these blogs and not be dupped as it seems many have.
Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of Bromalite (retails for seventy four dollars). You will have 14 full days from today to evaluate and decide if you wish to keep the remaining 30 day supply and continue receiving Bromalite. If you enjoy Bromalite, simply do nothing. You will be billed the discounted price of only 69.95 at the end of your 14 day trial period for your initial supply. You will be billed 30 days from today for the same amount to replenish your supply of Bromalite and begin your monthly auto shipment unless cancelled (this is a savings off the retail price, and is available to you today). You will enjoy our auto ship program that will deliver your monthly supply of the Bromalite Diet. You are still receiving this trial one hundred percent risk free because if, for ANY reason, you decide that Bromalite is not for you, simply call [protected] and we will quickly assist you with canceling your Bromalite auto ship program as well as help you with a refund. No future commitments, no hassles. Cancel any time.
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
call [protected]
and call your bank and HOT CARD you card tell the bank you card was lost and all charges will stop and they will give you another one with a new number
This place is a SCAM! Do not order from them. They will charge your account for product that you did not authorize and bill you for product that you do not receive. DO NOT USE THIS COMPANY!
my name is charisse brown and i was charged for smoething and dont know way it cased my acct. to over draft im in in the army and i am tryin to give you a chance to correct the mistake befor i have them to do it thank you
Hi group,
I found this site while researching "bromalite" and who they are as I, too, have some unauthorized charges... three of them to be exact, totalling $209.85. I must in the future jump on these questionable charges as soon as I see them! I just called [protected] and was told that I would be credited with two charges and that I am to return the unopened bottles for which they will also pay the shipping and handling (ha!). As for the third bottle, they will hold out returning my $69.95 until after a fraud investigation. I will of course include a letter restating this, with the package.
By reading an earlier post, I see where someone said they were able to cancel Acai-Slim at the same phone number... what's that about? My granddaughter did in fact order the free trial of the Acai-Slim with my permission, and she was using it, and I had no problem paying for it; however, if these people are connected, I will be cancelling that order as well. The package carries very little information as though they are attempting to hide something.
The address that I was given to return the product is P.O. Box 2003, Riverton, UT 84065. But, then I saw posted above the following address: Bromalite, 16192 Coastal Highway, Lewes, DE 19958. Needless to say, they will be receiving a copy of the letter I will include in the package return.
Anyway, thanks for reading. I will try to remember to report back here when I receive my credits.
I know! Caveat emptor! And, I forgot to get the woman's name and ID! Only because my noisy grandson was being himself while I was making the call.
I already went through the hoop dance calling [protected], and Chatted on line (have the chat log to include in Attorney General Complaint)
There is no 30-Day RISK FREE TRIAL, as Michelle wrote in my complaint (see Nance complaint)
They scammed us.
IMMEDIATELY report as fraud charge on credit card/bank. Ask to put "flag" on Bromalite, have another credit card issued. When I called my credit card company, their response was…”Oh yeahhhhh, we’ve heard about them!”. They’ve heard of Acai Burn and subsidiaries, too. With bank, talk to fraud protection personnel to “flag” these companies.
Look up and contact the state's attorney general office for consumer complaint form (in my case, the product shipped from Delaware...see below).
CONSUMER PROTECTION UNIT
DEPARTMENT OF JUSTICE STATE OF DELAWARE 820 NORTH FRENCH STREET, 5TH FLOOR
WILMINGTON, DELAWARE 19801
Phone: [protected] or [protected]
Fax: [protected]
Email: consumer.protection @state.de.us
Cut and paste complaints you've seen on this web site and others as proof. If you can copy the terms/order form/web site details to submit as proof.
Write complaint to internet fraud:
www.ic3.gov/complaint/default.aspx
Go on ANY consumer web site you can: /link removed/ www.consumercomplaints.com to report.
The Better Business Bureau cannot do anything, esp. if these scammers do not belong. Better action is filing complaint with Internet Fraud and Attorney General of the state where supplements were mailed.
It’s price gouging, unfair consumer practices, mail fraud (either NOT sending product or sending then charging outrageous amount, more than most legit Rx) and internet fraud, plus a host of other disclaimers. That’s even IF/THOUGH you did check the box, read the fine print. It’s like a virus and mutates.
STOP THEM NOW!
just recieved a bottle of bromalite today 2/21/09 and thought what-? so i called [protected], the women said they will refund the money(credit back) and cancel all and any thing else, so i wait and see, i hope so, it was deceptive
I too have had enough of this company to last a life time. I will be calling the Attorney General on this. I like many others was billed 69.95 11 days after recieving this product fyi to anyone who is blaming their self for not reading the fine print it was suppose to be a 14 day trail basis not 11 days and did you know that your trail period started the day you puchased the product even if you didn't have it. As for me I didn't recieve the product until 8 days later but my free trail started the day I purchased the product. So for those of you who are saying read the fine print It never once stated that the free trail period started the day you puchased it not when you recieved it How can you try something you don't have that in its self is a scam
yes it is a scam, the fine print says a quick refund, 7-14 days is not a quick refund and they also gave my credit card number to somebody else and got more charges on my account.they call it the buddy system! BEWARE TO NOT GO THERE!
If the people read the fine print it tells them about the charge after the 14 days. and the fitness program. That's why I decided not to order the product, because i read the fine print.
I had received my "free" Bromalite and there were no diet directions or length of treatment accompanying the bottle, so I googled it to get some info on the safety of Bromalite - that's when I read all of the comments and immediately called [protected]) Bromalite to cancel future shipments. They were courteous & provided a Confirmation No. I then called [protected]) "Fit Factor" to be sure to cancel that, also. They said they have no record of an auto subscription & to be assured that there will be no magazines coming my way (that remains to be seen). I am now trying to contact [protected]) Acai Berry, Advanced Wellness Research, to cancel them, but only get a busy signal. I will continue to call & let you know how that went.
I want to thank everyone for their comments. No literature or contact numbers came along with my "free" 30-day trials and therefore, had it not been for your feedback, I would be lost.
There truly is nothing "free"!
Good Luck!
I ordered my free trial yesterday. I looked at my bank account today. They charged me the $4.95 shipping, which was ok. But there was a separate charge for $34.95. I immediately called the company and told them I wanted a complete refund of the entire $34.95 as I didn't order any tea as they claimed I did.
I decided a few minutes after hanging up with them that I would look at my order online and cancelled my free trial. I just had a feeling that I was going to be in for more trouble than it was worth. I had an online chat with "Jenny", who confirmed my account was cancelled. When asked her to confirm how much was being refunded to me, I couldn't get an answer. She told me to call the 866 number. I did that and got a live person to confirm that both charges and being credited; however, it can take up to 12 days.
Believe me, I will give them no more than 12 days. God help them if there are anymore charges on my account. I guess it's my own fault.
I am doing a fraudulent form against both of these companies and my credit card company has sent me a new credit card. Just call your credit card company and tell them that they used your credit card fraudulently and they will send you a form to fill out.
I agree. Everything is listed in the T&C's---its just obvious to read EVERYTHING that you are signing up for. Proactiv enrolls you in a monthy auto-ship (as stated in their T&C's), that catchy 'free credit report.com' tune you hear on TV all the time, yeah, thats not actually free at all (as stated in their T&C's). Nothing is free. Didnt your mothers teach you that? Accept your fail and move on. You will never win a lawsuit; but I'm sure your attorney thanks you ;)