Broadway Pools / Incomplete work/ horrible customer service
Do not do business with this company! My parents recently hired Broadway Pools to build a pool at their newly purchased home. The experience was very bad. It took more than twice the quoted time to get water in the pool and the owner, Richard Leaf, has refused to finish the remaining items on the contract. On top of that, the pump stopped working less than two weeks after the pool was filled. Mr. Leaf has been rude, condescending and argumentative from the moment my parents pointed out the first problems with his work. He ultimately told my parents that the broken pump was not his problem.
The Broadway Pools contract has a line item that states that they consider the contract to be complete when there is water in the pool. Mr. Leaf uses this clause to justify his incomplete work. He believes that when the pool is filled with water he is completely exempt from completing any remaining work that was agreed to in the contract. He would much rather argue than finish the work to his customers satisfaction.
Unfortunately, my parents are not the only ones that have received this treatment from Richard Leaf. He has a long history of unsatisfied customers that all have pretty similar stories. Below is the link to his Better Business Bureau complaints. If you read them you will see people that all had similar problems with Broadway Pools. Notice the indignant tone of Mr. Leafs responses. It seems to me that he enjoys battling with his unhappy customers. He paints himself as the victim whose only fault is that he does too much for his ungrateful customers.
You can Google Broadway Pools and Richard Leaf and see a lot more bad reviews on Yelp, Angieslist and other review sites. You'll also see some very suspicious positive reviews of the company. Don't be fooled by bogus reviews. I highly recommend using a different company to build your pool.