Broadway Photo Inc. / bad service-misrepresentation of products

I phoned and ordered a Nikon D200 from them as they were the best price on an internet search.
I should have trusted my gut when they called me to confirm the order and started on with the upsell and bull about batteries grey market and all the rest.I was stressed out at the time with other issues and instaed of cancelleing I went ahead with the order. I then called back less tha an hour later to cancel and they gave me a line that te order had already been processed and could not be cancelled as I would have to receive it forst and then ship it back. As I was having it shipped to friends in the states, I live in Canada, and was only going to have a small window of time to pick the camera up on my way through I just went ahead with it. I finally picked it up last night and not only was I charged a "handling fee" of $50.00n taht I wasn't told about, shipping was supposed to be free, but the camera kit that was advertised as included, Tripod, lens cloth and LCD cover(this has been included on every other digital camera that I have ever bought from Nikon and I have bought several) was not in the box. I have spent the last two hours trying to get throught to them and either sat on hold for long periods or was placed back on hold by whoever answered the phone. I have dealt with other NEW York Camera sellers, B7H, Abes of Maine and they are incredible compared to these rip off artists. DO NOT BUY FROM BROADWAY PHOTO AND WARN OTHERS NOT TO!!! THEY ARE A BUNCH OF FRIGGING THIEVES!!!