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broadview security / Predatory billing practices

1 United States Review updated:

We decided to cancel service after the contract period expired, Brinks/Broadview charged a $500 "Seized System" disconnect fee to have it disconnected. They also charge $500 to keep the system in your home as an unmonitored unit (perimter arming only). Either way they charge $500 when you cancel service even if the contract is expired. We cancelled after 7 loyal years with Brinks/Broadview and they said it would be $500 to keep the system in our home for unmonitored use. We said we did not want to pay the extra $500 to keep it, so they sent someone out to disconnect it and still charged a $500 "Seized System" Disconnect Fee. When we disputed the charge, they refused to drop the charge and said they'd get back to us in 30-45 days, which is rediculous because they will charge late fees and possibly send to collections during this time.

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  • Fo
      4th of Mar, 2010
    0 Votes

    DO NOT GET A SECURITY SYSTEM FROM BRINKS/BROADVIEW!

    If you decide to cancel your service after the contract period expires, Brinks/Broadview charges you $500 as a "Seized System" fee to have it disconnected. They also charge you $500 to keep the system in your home as an unmonitored unit (perimter arming only). Either way they charge you $500 when you cancel service even if the contract is expired. We cancelled after 7 loyal years with Brinks/Broadview and they said it would be $500 to keep the system in our home for unmonitored use. We said we did not want to pay the extra $500 to keep it, so they sent someone out to disconnect it and still charged a $500 "Seized System" Disconnect Fee. When calling to dispute the charge, they refused to drop the charge and instead said they will review the account and get back to us in 30-45 days. Of course they'll be charging late fees and submitting the bill to collections during that time.

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