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I submitted two rebates to BroadbandOffers.com in the amount of $30 and $49.95. Their mailing address is:
P.O. Box 8251
Wixom, MI [protected]
Broad Band Offers sent me a letter stating that I did not include a copy of the rebate form. That afternoon, I completed the two rebate forms and mailed them to the address given. It has been almost four months and I have not received payment of either of the rebates. I submitted a "ticket" as they request on their web-site, but have not received any response.
The order is under Bruce Tapp 6522 Hot Springs Place Apt. C Indianapolis, IN 46217.
I DID RECEIVE A REBATE CHECK FOR $39.95 AFTER 9 WEEKS BUT BROADBANDOFFERS.COM STILL OWES ME ANOTHER REBATE CHECK FOR $40.00. I WONDER WHY THEY HAVE TO SEND OUT 2 SEPARATE CHECKS, PROBABLY ARENT PLANNING ON SENDING ME THE SECOND ONE.
I went through this painstaking process of submitting these rebate forms...sent them an email because I never received it..then they told me that it was mailed December 6th and that they expire January 28th and they cannot reissue another check after the checks have expired. I NEVER EVEN GOT THE CHECK! How do I know that I didn't receive the check due to their own negligence? How do I know they didn't misprint the address or...checked offthat they sent it to me even if they didn't?
the lady insisted that it was printed on the rebate form that they checks expired withing 60 days of when they were issued...here all this time i was waiting patiently for it to arrive because i know rebates can take forever! and i said to the lady on the phone...how am i supposed to even know it was sent out so i could cash it within 60 days anyway? and she said well that is why they give us a tracking number...so I said...so I'm supposed to check that tracking every day to see if they check is mailed and then check EVERY day to see if I get the check? and then contact them within 60 days so they can take FOREVER to send me ANOTHER check (if they ever even sent a check in the first place!) and then make sure to CASH it ALL within 60 days? SCAM!
do any of you know how to go about filing a class action law suit or reporting them to the better business bureau? I never have done anything like this before and I am appalled that such an unethical business has been running since 2003! PLEASE...if any of you are taking action on this...PLEASE let me know what I can do to help or what I can do to START! Thanks!
I filed a complaint with the Office of Comsumer Affairs. We'll see if they can address these issues.
Governor's Office of Consumer Affairs
2 Martin Luther King Jr., Drive SE, Suite 356
Atlanta, Georgia [protected]
Telephone [protected]
I too was ripped off by broadbandoffers.com, I sent in everything they requested, on time and they did not even open my rebate envelope, they just wrote , "REFUSED", on the envelope and I received them back marked "returned to sender".
Does anyone have any current contact info for this company?, the only phone number I could find, on these message boards, rang once and then disconnects.
On 7/15/07 I submitted 3 rebate forms: $30, $49.95 and $100, apparently similar offers made to other posters. They had linked me to the wrong rebate form and after 3 requests, and a threat of complaint to proper consumer agencies, they finally e-mailed me a link to the proper form.
Everything was completed and all requested documents provided, all mailed within 60 days. I have heard and received NOTHING from this company. Though I have copies of everything, I have not wasted time trying to contact them. I intend to contact Comcast, and cancel my service if I get no satisfaction.
Please include me, by e-mail, in any possible action against broadbandoffers.com
### this company... screwed me up to. I posted on time...
I actually recieved a modem that I did not order! THey charged my cc somehow when I was in the process of buying LEGITIMATE internet service from Time Warner Cable. A couple days ago the modem came in the mail, and its return address was in Jonesboro, GA, definitely not the same as the IN and MI addresses you are all saying. . .
This is such a scam, I never ordered the service, and now they have charged me for it. So sorry you're all in the same boat!
This is ridiculous. Lets do something. Contact me if interested. Its a scam and all the Telecom companies are involved.
Boy I agree with all of the letters written that Broadbandersoffers.com is a scam and that something should be done about it. I have written 4 letters with not one reply from them. I have never have heard from Comcast and am thinking seriously of cancelling them out and I have only had them for a short period. I can't for the life of me understand a Co. doing this to its customers. I could go on and on but at this time wont.
I agree with the one person to not DO BUSSINESS WITHROADBANDERS.COM OR ANYONE ASSOCIATED WITH THEM.
I agree with this. The exact same thing has happened with me. The amount of paperwork these people need is staggering. They say that they don't have the original shipping invoice; ### they don't!
I can't even find the rebate form. The form they gave me on the receipt gave me a 404 error and they are impossible to reach!
What we need is a class-action suit.
DO NOT DO BUSINESS WITH BROADBANDOFFERS.COM!
DO NOT DO BUSINESS WITH BROADBANDOFFERS.COM!
DO NOT DO BUSINESS WITH BROADBANDOFFERS.COM!
DO NOT DO BUSINESS WITH BROADBANDOFFERS.COM!
Hi everyone, I need your help. In November, I also ordered the offer from Comcast by Broadband. I tried but could not download the three rebate forms ($100 cash back, $30.00 and $49.95 for modem) from their website . I appreciate if anyone can send me these forms. My email is FHA3@CDC.GOV
Same here! I sent everything I needed in byAugust 31st. This is really ridiculous.
I also sent in all the required information. I checked it three times just to make sure all the T's were crossed and I's dotted. I have not seen any rebate money and Comcast denies having any knowledge about their offers. Just another rip off.
I am waiting for a refund on the modem I returned and Broadband won't reply to me after their first e-mail saying the refund went through a month ago. Of course, the refund did not go through and still hasn't. Fortunately, I did return it with tracking so I have proof they received it. Comcast is shameful when I contacted them about the offer, which looks like it is part of Comcast from their website, they said they are separate and would not respond to my complaint. It started because when I first ordered from them Broadband was trying to charge me THREE times for one item! Who knows how long it will take before I get a refund, completely poor service from Comcast and Broadband offers.
I have filed 3 rebates $100, 49.95 and 30 but I have received none. Document for $100, 49.95 were sent in same envelope but they are saying they received only $49.95 and are processing but no check so far.
Guys, I am suprized to see that a company like this continues to rip off ppl in the US. I bought a comcast service from them and they sent me the cable modem (for $90 I think). On contacting comcast they informed me that the area is not serviceable and so I contacted broadbandoffers.com to return the modem. They happily sent me a merchantize return form and a postage label with their address. Its been 8 months since I sent them their modem back and they claim that they havent recieved it as yet. They are a cheat and I am sure its a scam. Can we not take some legal action against them?
my letter to broadbandoffers.com
1 I mailed on September 1, 2007, the $49.95 mail-in rebate form filled out, along with the original Bar Code label, the original shipping invoice for the cable modem and a copy of all pages of my first month Comcast's Internet bill.
2 I mailed on September 1, 2007, in a separate envelope the completed $30.00 rebate form, a photocopy of my shipping invoice from Broadbandoffers.com and a photocopy of UPC label from the modem box.
3 On October 3, 2007 I checked the status of my rebates at Broadbandoffers website
http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=62
and found that you do not recognize receipt of my $49.95 mail-in rebate form.
4 I also found that you were delinquent in posting my $30.00 rebate form. Date posted was 10/03/2007.
5 On October 4, 2007, I called Broadbandoffers.com [protected]) and spoke with Stacy and was informed that I should receive the $30.00 rebate in 6 to 8 weeks.
6 I was also asked to check back next week on the status of my $49.95 rebate.
7 You have had sufficient time to process my $49.95 mail-in rebate and my $30.00 rebate. I expect to receive both within 2 weeks.
Jerry Pace
cc Comcast
4163c
i'm in the same boat..i plan on fillling suit in small claims court against comcast/broadbandoffers jointly for the 49.95 plus court cost
Scam, scam, scam. I just lost 9.95 shipping (only, thank goodness). They claim I have to take it up with DHL, but at least I'm not stuck with their crap. I feel that the Comcast website misleadingly led me to these idiots. I told the Broadband people to stop ripping people off.
The new phone number for Broadbandoffers.com is [protected]
I found the number on another complaint board about this company.
The woman there was tremendously helpful with the rebate. She emailed the forms to me and told me the company had just been sold.
I asked her if it was a scam operation.
She said it wasn't but that the eight women who do the paperwork are overwhelmed because all the work is done by hand!
Same here. I know that I completed every task the forms asked of me but I still got a form letter back from both refunds saying I hadn't complied and would not get paid. They make money by getting Comcast to pay them to have people sign up. Then they don't refund your money one way or another and there is nothing you can do unless someone brings class action against them.
I submitted two rebates and after i e-mailed them twice through there web [age found out one of them was rejected becuse I did not submit the information. I sent both rebates in on the same day. I am even wondering if I will see the other rebate sent to me at all. I love comcast internet but I am down dealing with third parties in receving my equipment. You are almost better off heading down to your local best buy and getting you equipment yourself. Broadbandoffers.com needs to at least put a phone number that you can call to talk to real person. Customer service is just not what it used to be. FOr anyone else looking into broadbandoffers for a deal don't do it the will rip you off and promise you money back that you will never see.
WTF! i sent it seems like im going through what michele is going thru right now. They said there was no record of me even having the service, and i sent in the information. i also got the first months bill like waaay late, luckily i tracked the letters i sent, and they got there just at the 60th day. so i know i can prove that they got them. Is there anything that can be done?
I have the same problem. I submitted all the rebate forms but didn't get any response from Broadband offers.com.
Same for me. I submitted all the forms, made copies of everything, double checked everything and mailed it in. Received an e-mail 3 weeks later that said that I did not follow the requirements but I still had time to resubmit my forms. Made more copies double checked everything and mailed the forms. Waited 2 months. Received nothing so I went to their site and opened a ticket... no response. 1 week later posted another ticket... no reply... Opened a ticket to their Better Business bureau option... No reply. After searching the net I found that this is SOP for these thieves. I never expect to receive my rebates ($30.00 and $49.95). Since it is the only option where I live, I have to keep my Comcast internet to be able to work from home. I do not have to keep my cable service. Switching over to the DISH network ASAP.
I am just going through the same horrible experience with broadband and comcast.
They sucks... a totally money waste.
BroadbandOffers is a SHAMEFUL company! First, they provide very little contact information, so it's hard to get in touch with them. Then they don't make it clear where (and which) rebate form you need to get. You have to specifically ask for one by sending a ticket which requires another username and password. Then if you're lucky enough to complete the complicated paperwork properly, you better make sure it's in a narrow window of time between 1 and 2 months after you bought broadband service, or else it's invalid. Then, they have a RIDICULOUS processing time of 10-16 weeks. They wait as long as they possibly can before they will mail out your payment (if ever), and then can always claim it got lost in the mail and they're not responsible for that. A total SCAM of a company, and will be reporting this to the Dept. of Justice.
I sent my things off a few weeks ago, I became suspicious when i realized how onerous their paperwork was. And after a little research, I am beginning to think we could have a tough time making them disgorge our funds.
I think there may be an opportunity for a class action, I am busy right now but in a few weeks I might have time to address it. We can demand their client list and join everyone they haven't paid.
The thing is they say they will reject incomplete forms, but there is one code required which is not available anywhere. I checked with comcast and made every attempt to contact broadbandoffers.com. Due to the impossibility of completing the forms, the onerous burden of completing them beyond their purpose, the fact that this is a consumer contract, the outrageous processing period, and the preposterously unreasonable practice of only considering a claim once before litigation, I think any court will be sympathetic, and that law is on our side.
In the meantime I suggest complaints be sent to comcast addressed to the CEO: Brian L. Roberts. As they present themselves as a partnered company.
I'm in the same boat; I just submitted the ticket, but after hearing how you haven't received any replies to the ticket, I'm skeptical that I'll hear anything as well.