Broadband Connection / Change of Broadband Plan
I hope this is useful for me for me and some action must be taken.
I applied for plan Home UL 900 Plus plan and but while giving connection BSNL gave me startup plan and didnt even informed me I am into which plan. I enquired with person who came to give the Broadband connection, he said whatever i applied through internet i will get the same plan. Plan which i applied for has unlimited download however under plan Home 250 or startup plan the download limit is limited. Due to this i got a huge amount of bill because of the download. I went to check at Koramangala BDA complex, then they my plan is Home 250 and NOT Home UL 900 PLUS so i have to pay the bill. I tried convincing her but she didnt listen to me at all and asked me to apply for change in plan. I applied for change in Broadband plan from Home 250 to Home 500 ON 6th October 2007. As per her i my plan will get changed and will be effective from 1st November 2007. Today i am checking and it has not been done yet. Last week i went to Koramangal BDA complex to equire about change in plan then they gave me two numbers to contact and ask me to go to BSNL office at Koramagala 12th main. The numbers are [protected] and [protected]. Among these first doesnt work and second either it remains busy or nobody picks the phone. At Koramangala 12th main BSNL office i got another two numbers to enquire for the change in plan. I didnt call those two numbers because this is a very basic GAME which BSNL people plays with the customer to let them busy calling numbers and ultimately no result will come out. Just for your information to get Telephone connection and Broadband connection i got 37 different numbers from BSNL people to contact and enquire. Anyways let see if this complaint is going to get response from BSNL office or they just built this site to again fool people. Egerly waiting for response from BSNL people.
Mobile Contact Number: [protected].
Name: Kumar Amitesh.
BSNL LandLine number: 080-[protected].
Please let me know if any further information you require from my end AND PLEASE DO NOT CALL ON MY LANDLINE NUMBER BECAUSE I HAVE A HABIT OF GOING OFFICE LIKE OTHER PEOPLE WHICH YOUR BSNL PEOPLE DONT UNDERSTAND LATER THEY SAY THEY TREID CONTACTING ME BUT NOBODY PICKS THE LANDLINE PHONE. IN A SIMPLE WORDS.....CALL MY ABOVE MENTIONED MOBILE