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British Airways / customer service at airport

1 Glasgow, Scotland, Strathclyde, United Kingdom Review updated:

Hi
I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

Pa
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  • Pa
      16th of Dec, 2010
    0 Votes

    Hi
    I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

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