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Brink's Global Services

Brink's Global Services review: instructions 52

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12:00 am EDT
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Brinks Home Security:

Brinks I am writing to discover what your advertising for the brinks home security system means. I have been watching the brinks home security commercials for years, and the only people I see who seem to need protecting per your commercials are either white women or white women and their white children mostly female white children.

In the society we live in there is much research that goes into commercials and who the target audience is or who the target audience is not.

So with that in mind the question then becomes weather you all at brinks are flat raciest is the client base you are looking for just bigots, and therefore not looking for any money for a home security system from African Americans or will I experience a different type of treatment or response time from you all based upon the information I have you have shown advertised to me for several years per your commercials.
These are not images I have conjured up but this is the information that has been sent to me in commercial advertisements while watching my favorite Television shows for years , if I am wrong please to explain your ad’s and if I am wrong why of all of the images to project, why does your advertisements reflect only white females and their children who need protecting.

You all at brinks are smart enough to has a security system that can and is networked across the nation from state to state and has the ability to go into almost any home, so with such very smart people there why is this particular type of information projected to me and countless others across the nation. People who may not be able to express what they see and feel but have similar questions. As we know one viewer such as myself who takes the time to express certain views represent a percentage of the viewing population. In short who are the bigots, you all or just who you want as your customers because if that’s the case I’ll just keep looking for a service to protect my home my African American wife and my African American children I feel is valuable as well despite your one sided or slanted advertisements. Please correct me.

www.ebonyjet.com
www.blackamericatoday.com

Black Diaspora Magazine
Contact: Benesia Babb and Jerry King, managing editors
Email:[protected]@earthlink.net

The Wall street Journal
https://services.wsj.com

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52 comments
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LMartin1955
Maricopa, US
Nov 04, 2023 3:53 am EDT

This may sound ridiculous, but I have attempted to cancel this account several times over the last few YEARS. I had this service at my mom's house until we moved her out. she is now 100 yrs old and doesn't need this service as she lives with me now, and has been with me for the last 4 yrs.. i have received many nsf notices at my bank.

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Brink's Global Services
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Nov 06, 2023 12:18 pm EST

Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Andrea

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Anjli Kaushik
, US
Oct 11, 2023 6:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Doorbell is not working fully from the day it had installed.

when reached out to the customer service, not received satisfactory answer.

I asked to transfer my call to Supervisor ( name: Nishi). She didn't listen my concern and disconnect my call. I hope your focus to provide customer service.

Thanks,

Anjli

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Brink's Global Services
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Nov 06, 2023 12:28 pm EST

Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

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Carl Demonbrun
, US
Jun 28, 2023 9:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After 4 years with Brinks. 2 moves. From Florida to Meyrtle Beach, South Carolina. They refuse to relinquish the word contract. Can you assist. Thanks. They even told me Brinks still wants to charge you-$270 to install the alarm yourself (DYI) system in your new location. New home. Hogwash. They are fueling the fire.

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Brink's Global Services
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Jun 30, 2023 6:11 pm EDT

We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience and appreciate you reaching out to let us know about your recent issue. Please email us at socialmedia@brinkshome.com with your name and a good contact number so that we can address your concerns immediately? - Andrea

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keith swicicki
port richey fl. 34668, US
May 20, 2023 5:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

alarm stopped working [protected];00 am

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Brink's Global Services
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Jun 30, 2023 6:12 pm EDT

Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Andrea.

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Lisa1978
Colorado Springs, US
Feb 18, 2023 7:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

Unauthorized charges that they will not refund. I scheduled a payment. I only authorized the payment for that day. They took the payment 3 weeks early after confirming with me it would not be taken out until the scheduled date. They would not refund. Placed me on hold and then hung up on me.

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GregoryA
Saint Louis, US
Oct 11, 2022 1:49 am EDT

I have waited since May of this to equipment installed, ALways put on hold

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FrancesB
, US
Jan 05, 2019 11:03 am EST

purchased light from WalMart in Kansas City, MO. Buld quit working after about 5 weeks. WalMart does not sell replacement bulbs, and no other hardware store around carries the bulb. How do I get replacements

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Jan Maslow
, US
Dec 29, 2018 2:32 pm EST

My Brinks motion lights won't come on, but I do hear the clicking as I pass by. How do I check during the day that the bulbs are working since they are only 10 months old.

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Jan Maslow
, US
Dec 29, 2018 2:31 pm EST

My brinks outside lights won't come in, but I do hear the click as I pass by the lights. How do I check I the daytime to see if the bubs are no longer working. They are only 10 months old.

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cav145
, US
Aug 28, 2018 11:11 am EDT

Purchased two security lights and had them installed one month ago and both are now not working. Unfortunately the electrician who installed disposed of boxes and documents. What the heck am I to do? Willa photo help in getting any refund.

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alaskaman
, US
Aug 22, 2018 3:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Re-Post. Am searching for a Brinks Model 7252-1 outdoor security light. Have purchased several over past years at Wal-Mart but they no longer have this model. Was really impressed with unit. Was made o plastic and much less expensive than other models. Is that model still available and if so, where can I purchase on in store or on-line. Thanks

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alaskaman
, US
Aug 22, 2018 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Am looking for a Brinks model 7252-1 outdoor security light. Have purchased several at Wal-mart over the years but no longer can find one. Is the unit still in production and available ? Constructed of plastic and much less expensive than other models. Would like to know if they are still available anywhere (store or on-line) thanks

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eugeneford
, US
Aug 13, 2018 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought this outdoor 40 watt led flood light and it goes on and off all night. Other owners have had the same problem. Help. This is the Brinks Co. that manufactures security lighting and other security devices. I purchased this light at Walmart. It appears to be the bulb that is the problem.

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Kgurl
Jacksonville, US
Jun 15, 2016 2:47 am EDT

I learned about 4 months ago that for the last 6 months my payment has been goin to someone elses address when i call they cant do anything about it until they contact the other person to notify him that his payment hasnt been made. Then they said they would credit my account back for all the payments that i paid on his account never seen it 4 months later my service has been disconnected and when i call them i talked to different people i dont know what more i have to do i am goin to an office show them my contract then tell them to kiss my ### dont go with them at all

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BBRRIIAANN
cranford, US
Jun 15, 2016 2:47 am EDT

We have been Brinks customers since we purchased our home 8 yrs ago. I called to let them know that we were doing construction in our kitchen and we would not need monitoring for 6 months. I said I would like to suspend my service for this time. I recently recieved a bill for the service for the last 6 months. When I called to find out why, after I told them that I do not need the sever, would I have a bill for over $200. The person explained that I did not say CANCEL so they did not stop monitoring. I said, "so why didn't you call us to tell us there was an issue?" he said " you told us ignore the calls" They then proceeded to put us into collection. When we called to work a payment plan they told my wife that "we don't have to do anything because you are no longer a customer!" Worst customer service I ever had! NEVER EVER AGAIN WILL I USE THIS HORRIBLE COMPANY AGAIN! STAY AWAY!

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disgruntled californian
, US
Jun 15, 2016 2:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Several years ago I signed a service agreement for the monitoring of a security system partially installed by Brinks security. Broadview security has taken over Brinks. My contract expired almost two years ago and I decided to cancel the monitoring. Broadview is trying to strong-arm me for $500 fee which they are not entitled to. I will not pay them. I ENCOURAGE ANYONE CONTEMPLATING THEIR SERVICES TO THINK TWICE ABOUT THIS COMPANY.

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Ed Hald
, US
Nov 11, 2015 7:11 pm EST

7162g will not go off. not waterproof.

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Ed Hald
, US
Nov 11, 2015 7:10 pm EST

I have a 7162 that worked fine for 6 months and then stopped going out at night. I bought a new bulb and noticed the sensor area was full of water like the previous poster after a heavy rain for 2 days.I removed the screws TO TAKE THE SENSOR COVER OFF AND DRAINED THe water, I noticed the rubber gasket sealing the top was broken. now I cant get it to work at all.

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Cyndi Smith
, US
Jul 28, 2015 3:58 pm EDT

Cynthia A. Smith
1943 Gail Street
Newton, NC 28658
[protected]
July 28, 2015 second request for response
July 17, 2015

To Whom It May Concern,

I purchased 2 PAR 38, BULB #7075 at Wal-Mart on April 28, 2015. I installed the light on 5/2/2015. This evening July 17, 2015, the light was already burnt out!

I purchased "Brinks" due to the fact that I thought that with the good name and length of time in business that the lights would last a year or more. I have a Great Value Light that lasted over 3 years but the Brinks bulb burnt out in two (2) months.

Wal-Mart will not refund the money. And therefore I seem to have paid $13.97 plus tax of 7% for ONE light bulb and I worry if the other will burn out just as quick. Buying tqo flood lights every few months can become quite expensive.

I am now stuck with one Brinks light instead of two. I checked the area of the light, it was clean, no spider webs, no mold, etc., there is no reason that it should have burnt out!

I am enclosing the UPC code on the box, the receipt to show what I paid. I truly hope that Brinks, makes this right!

Awaiting a quick response,

Cynthia A. Smith

Enclosures

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Baritone Singer
Eldridge, US
Jul 20, 2015 1:06 pm EDT

I bought the 7120 B at Walmart. It says it picks up up to 39 feet away but you have to be about 5 feet from it before it comes on. Seems like a piece of junk.

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Island Man
Oak Island, US
Jul 13, 2015 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased 3 Model number 7224BK-1 lights. One died after 3 years, a second died 6 years later.
Both where replaced, with the latest model, immediately with no hassle at all.
Contact: Hamptoon Products [protected] )

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mrobtst1
Marysville, US
Feb 27, 2015 9:17 pm EST

I purchased the Brinks series 7191 motion detection floodlamp. I just installed it, and my complaint is that there was no "special E-Z-WIRE clip insert" included with the packaging; I went ahead with it anyway because I know some wiring, but to the novice installer it might prove frustrating.

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emberglow65
Norfolk, US
Oct 31, 2014 10:52 am EDT

Don't buy flood light bulbs by Brinks. One of the wires is attached to the outside of the bulb so can be knocked off when you screw in the bulb or sometime between the factory and when you purchase it as with this one. It should be internal behind the threads.

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CFDNM
, US
Aug 15, 2014 10:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just got through purchasing a Brinks Motion Sensing Plug-In Light about 3 weeks ago from Walmart with a Brinks model number of 7162G-1. I installed it outside on a tree for wildlife monitoring in my backyard in the mountains. It seemed really good at first until we got one week of flooding & thunderstorms off & on each day. I looked out one night because it was on & did not see anything anywhere around that it was or might had been detecting. I kept on watching it to see if it was going to go off or not which it was not after about 15 minutes of being continuously on. I had it set to stay on for about 1-1/2 minutes at the most. I then started noticing it going on & off second by second & flickering as well as if it had a short in the cord or something. I went outside in the dark on my one acre property to unplug it just to be safe as for it was operating very strangely. When I went out to unplug it, I then heard what sounded like an aquarium pump running. Turns out that it was coming from this worthless light's motion sensor that is apparently not waterproof or weatherproof in any way! I decided to bring it inside & plug it in to see what was causing it to operate poorly & short out as well as the abnormal aquarium pump noise & vibration that was coming from inside the sensor to this Brinks light.

I chose to take the 2 small screws out of the bottom of the sensor & open it up to see what had gone wrong with this Brinks motion sensing security light to cause all of the malfunctioning. I was dreadfully surprised to find out that it was not weatherproof, waterproof or sealed to keep rainwater out. This because the sensor to it when I opened it up, had moisture from our recent rainstorms inside of it. The water was trapped inside the sensor which had fried the little square computer chip inside the sensor which is what operates & tells the light when to turn on, when not to turn on & when to stay off almost like a motherboard on a computer.

This was & is definitely a fire hazard that could have started a fire right in my yard on the tree it was placed on if I had ignored it & just gone to bed without going outside in the pitch Black to unplug it due to the strange malfunctioning & faultiness that this product brings & carries. I think that this light needs to be issued as a recall for safety reasons being that it could do this to anybody who owns one of these right now & simply short out & start a fire due to water being able to enter inside the motion sensor part of this light like it did mine.

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ANGIEMARIE61
Fort Mohave, US
Mar 13, 2014 5:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

BRINKS IS A ###ING JOKE! AND SO ARE THE STORES THAT SELL BRINKS PRODUCTS!

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Shailen
, IN
Dec 15, 2013 8:24 am EST

I bought a Brinks Motion Activated Double Head Flood Light Model No 7120 B wherein bulbs are not included, It is rated for 120 Volts & 60 Hz. - Can I use this light on 230 Volts 50 Hz by installing bulbs for 50 hz & 230 volts. In such case how will the motion sensor perform

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Sick of getting ripped off
, US
Aug 18, 2013 8:46 am EDT

Ive purchased the Brinks Dusk to Dawn Coach Lights for the front of my house. Series # 7550D-693. Ive got power running to the lanterns. 1 light last about 8 months, the other about 10 months. The dusk to dawn sensors are junk they are made in China. The Brinks name is misleading. I would not recommend this product.

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Wanda Gallegos
Las Vegas, US
Jun 10, 2013 12:29 pm EDT

I have a motion detector item 7160 120 V 15M MAX. The red light is still going on but here is no sensor or light activity. I did not get instructions in the box. What size of bulb do I get and is it difficult to insert? I notice there is a switch on back of sensor what is this for?

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lee kurz
Stanhope, US
Feb 06, 2013 8:17 pm EST

i installed a motion light #7224 series above the entrance door that is 7' high to get into the house. the motion light did not work in the night. i called you why it didn't work the mman on the phone told me it won't work above the door 7'. he told me the motion sensor only goes straight out and won't work. i spent $45.00 on this product believing thats what it should do. i told him i ran my hand in front of the sensor 6 times till the light went on. he told me the sensor does not work below the sensor facing out even if i had on the 40 feet sensitivity. where do you install this product? my name is lee my e-mail is harlee124@verizon.net. hank you

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Farmergirly
Pahoa, US
Jan 20, 2013 11:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought my model 7671 of the Brinks solar sensor light. It had no instructions, just like the other complainants. Also, it just will not charge up, or it won't work. It's brand new.

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NGLynch
Williston, US
Dec 02, 2012 7:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just purchased a Brinks Security #7141W, Where the heck does the yellow/green wire go? Its got the EZ N STALL connector, but no directions.

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Quentin E.
Vanceburg, US
Sep 03, 2012 7:35 pm EDT

I purchased the brinks model 7252 security light and it never came on the first time. Bought a new bulb for $26 and it still wont work. All it will do is make a humming noise

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great_expectations67
Wedowee, US
May 26, 2012 10:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is amazing how the white man keeps the black man down.. What a joke! I am a white man and no matter what the black people always turn anything and everything into a race issue.. Grow up! This generation owes you nothing, you have the month of February dedicated solely to the black folk, why doesn't caucatiosions have a titled White History Month? Why does cable tv have BET channel, maybe whites want a WET channel? There are more social programs and grants provided by taxes and contributions to black people than whites, Latinos or Asians combined.. Quit your crying already! Not everything has to deal with race, just maybe for today anyways the caucasions are still the majority so it only makes sense to use the people in their commercials that are around the filming location wherever that may be.. Everyone is concerned about security. Not sure if it's Brinks but there's a commercial where a white woman is home with her daughter and her date from the night before breaks into her home, what would you say if it was a black man breaking in? Enjoy the fact they didn't portray the blacks like that...

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silvertip51
beattie, US
Apr 26, 2012 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

purchased a brinks 7236 bk security light apr: 6 months ago, it is now turns on gets bright then starts dimming..then goes off then starts back up can you tell me what the problem is?

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PNR
Hartford, US
Jan 08, 2012 5:12 pm EST

We have bought two Brinks dusk to dawn lights and now the second one has died! Bought a less expesive one the first time, it lasted about 45 days. Bought a really expensive one the second time around and it lasted about 7-8 months. Now it has died! I will not buy another one from this company! The only expense that I will put out is sending it back to the company for them to dipose of it! Now I am looking for the old fashioned barn light. Maybe that will last longer than these nasty lights did. Of course WalMart won't take them back either.

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kathy789
Spokane, US
Nov 12, 2011 10:09 pm EST

I purchased a Brinks 7011B security lighting system a few weeks ago. It works fine as a security light, but when I want the light to stay on for yard work after dark, it won't stay on. I followed the directions to turn it off, then on again in 2 seconds or less. I tried 2 seconds, 1 second, and off-on quickly. I tried numerous times. Still goes off when I want it to stay on.

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Dolores Hennis
Louisville, US
Nov 08, 2011 1:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a M-90 model 7252 security light and there was no light bulb in the box. I went back where I purchased it and they gave me any bulb. It lasted maybe 2 weeks. How do I get the right bulb for my light. I have been unable to find the bulb. I don't think I should have to pay for a bulb that was to be included with my purchase. My last Brinks Security light lasted almost 40 years.

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orpoboy
Lebanon, US
Jul 30, 2011 6:25 pm EDT

all the other complaints with Brinks, has sure surprised me. Will I soon join these people, and tell others that BRINKS IS A SCAM?

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orpoboy
Lebanon, US
Jul 30, 2011 6:23 pm EDT

Please what is the email address so I may order instructions for my 7010 halogen security light system>

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fabricman
Eugene, US
Feb 18, 2011 2:17 am EST

I just bought the model # 7160w and it doesn't have instructions what is going on with this company?