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BrightHouse / slam/cram

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Contact information:
New Port Richey
I had an issue with my cable box so I called customer service to get the problem resolved. Because we were not turning our TV and cable box off in the right sequence it caused a problem. (gee never was told there was a proper way to turn off my tv and cable box) While I had "customer service" on the phone I thought I would ask how much it would be if we added phone and internet to our package. She gave me a price and I advised her that I would get back to her, I was just researching prices. This call was on Friday night. On Tuesday afternoon I go to log on to my computer and find my internet acccount is blocked.. what the heck! I call the phone company and find out that Bright House had sent in a disconnect order for both my phone and internet service. I DID NOT. The phone company cancelled the order to cancel my service with them and put me thru to Bright House. I finally get a person on the phone at Bright House after going thru the complicated phone option system, and get a ding bat csr who doesn't have any idea why this happened. I asked for a supervisor and had the pleasure, NOT, of talking to her. She advised me that because I had asked how much it would be for the added services they had to issue a work order to be able to tell me.. I am like are you kidding me, you don't have the ability to tell a customer how much the services are without sending out a disconnect order? She tells me that the order was cancelled 2 minutes after the inquery and that it is the phone companies fault that the disconnect occured. I told her that it wasn't the phone company fault, nor was it mine that my service was disconnected and she had no idea how unhappy I would have been if my phone service had been disconnected. I had this conversation with Bright House CSR supervisor for 20 minutes. They took no responsibilty for the work order, and she kept saying it was the phone companies fault for cancelling my service. Hello, who sent the work order in without my agreement???? She told me I needed to call the phone company and find out why they didn't cancel the work order.. I advised her the only other phone call I was making was to the FCC which I will be following up with after this . UM I don't think it's legal to change someones phone service with out their permission.. Thanks Brighthouse really appreciate you wasting my time as well as cancelling my service.


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D  14th of Nov, 2010 by 
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That didn't happen it is not possible. Brighthouse does not cancel your internet ever period. Brighthouse is not able to cancel you phone without a 3rd party verification. So either you gave permission or your phone company cancelled your service.

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