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Brighthouse Network / Bad service

1 Orlando, FL, United States

If you really want to hook up a cable with the Brighthouse Network, you need to think about this company twice before you are about to call for their service.

There were many incidents since we had cable T.V and internet almost a year ago. We could not describe how bad of the Brighthouse service was. Matter of fact, we are glad that we are out of it for good...!

First incident in July, 2009: The house we live in had a friend who wanted to add another line for the internet. Brighthouse scheduled an installed technician came over for the installation. When he showed up, I requested him not to interrupt my active internet line until I was done what I was doing with my company's emails. When he was almost done with the installation, he turned off the power that turned off the modem and the wireless router with out telling me what I requested him what he needed to to. That's really piss me off for an unskillful work.
Second incident in December, 2009: For the way of Brighthouse service dues to the unreliable connection and unskillful employees. My co-worker decided to call in to turn off the internet line. Guess what? Again, a Brighthouse technician came down to turn both the internet lines off with out checking how many lines, or which line needs to be turned off. The other hand, when it was off, I had tried to call them, and they said the line was ok. Moreover, they even told me to stop by their office to pick up a new modem (they guessed the modem was bad). Anyway, we again got the internet back on after two days for just an unskillful technician who removed a splitter in the front yard cable box.
Third incident in the early of January, 2010: We had the internet and the cable T.V on and off during the day and night. We had checked with the neighbors and they had the same problem too. Therefore, the neighbors added that the cable T.V always got interrupted at least several times in a month, and they said that is normal. Is that really true?!

Now, we don't have to live in that state any longer. For my comments, I believe Brighthouse needs to be much improved in their technical skills, and their language ability. It could be overcome if they speak well in English too. Well, sometimes bilingual language doesn't really assist the situation at all.

Thank you for reading my post.
Best regard,
Tony

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