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BrightHouse / Bad customer service

1 United States

I have had BH for a year and their customer service is terrible. I just moved and called on July 3 to have service transferred. They were 4 hours late to connect new service, promised their credit and it wasn't on the bill. I called, they said deduct the $20 so I did. My next bill showed I was 2 months late!! Turns out after 49 minutes of being on hold, BH "forgot" to turn off service at the old house and apologized they would remove those charges. Now I got another late charge, I called 22 minutes on hold, spoke to a supervisor, explained AGAIN, and he said, well you have to pay since it was still connected!!!????

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