Menu
CB Home Decor and Furnishing Brighter Blooms Nursery

The good, the bad, and the ugly - discover what customers are saying about Brighter Blooms Nursery

Welcome to our customer reviews and complaints page for Brighter Blooms Nursery. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Brighter Blooms Nursery.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Brighter Blooms Nursery's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Brighter Blooms Nursery, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Brighter Blooms Nursery. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
T
5:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased 4 $50 cross vine plants and within 40 days one had died; I was told that I could buy a warranty for $50 and they would replace the vine but their warranty is only 30 days. It took that long to make sure it did not survive as it was not healthy and we gave it a chance. They will not stand by their product and they will not replace the vine unless I buy the warranty.

Read full review of Brighter Blooms Nursery
ComplaintsBoard
M
7:07 am EDT

Brighter Blooms Nursery Eastern Redbud Trees

Received the two "trees" purchased just a week ago. FedEx delivered to wrong place, but I understand that is not the fault of the seller. The trunks on these "trees" are no bigger around than my little finger and I have small hands. There was just a tassel of leaves [less than 10?] at the top of each tree. There are bamboo sticks holding up the "trunk" - the bamboo is bigger than the tree. We fell for this deal hook, line, and sinker - bought the trees, ordered out the special "growth" fertilizer to plant with it, bought the warranty, and purchased lavender plants which, thank goodness, weren't being delivered for another month. To say this was a very costly mistake is an understatement [$200+ just for the two "trees" and fertilizer]. These trees were highly misrepresented - highly. What we received does not even resemble anything close to being a tree or what is shown on the web site. "Free shipping" - yeah, until at checkout you pay the "oversize" fee. Thank goodness I had time to cancel the lavender from coming and cut my losses. I will be old and gray by the time these - if they are even alive since in the last week the leaves have turned yellow - are actual "trees". Customer service is useless; didn't even ask why I was cancelling the rest of the order for the lavender. Which tells me they've heard this story more than once.

Read full review of Brighter Blooms Nursery
Hide full review
ComplaintsBoard
S
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brighter Blooms Nursery Hardy palm trees

I ordered two different palm trees that were advertised as "hardy" and I live well within the growing zone supplied by the retailer. I read all of the reviews and they all talked about how each of these trees was growing even in zones farther north than mine. I received the trees and planted them according to instruction. The following week we had a couple of days in the teens which killed the palm trees. I did NOT purchase the no fault coverage and understood that they may only give me a 50% store credit. While upset about the "hardy" palms not being so hardy, I was fine with this as I understood that to be the terms under which I placed my purchase. I went online and placed a review on both the tree types giving them one star for not being "hardy" as advertised. Neither of my reviews was posted. I am assuming that there are probably numerous reviews stating the same thing and had they not been filtered by this merchant I would maybe have made a different decision. This constitutes false advertising in my book.

Read full review of Brighter Blooms Nursery and 1 comment
Hide full review
1 comment
Add a comment
S
S
sumkat
, US
Nov 29, 2011 3:17 pm EST

Paid for 1 gal rose. Rose was damaged but this wasn't immedeately apparent. Have scrawny plant with no replacement possible unless it dies.

ComplaintsBoard
Y
2:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brighter Blooms Nursery delivery time

Brighter Bloom Nursery advertises 7-10 day shipping timeline. I called o the 12th day (Wednesday) after placing my order and was told that it MAY BE ship by the end of the following week or possibly even later . So they pretty much lie to you about their timeline.It takes 3-4 weeks to ship the plans ! I had to cancel both of my order. I would prefer to give my 400 dollars to someone who actually cares.

Read full review of Brighter Blooms Nursery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
3:41 pm EDT

Brighter Blooms Nursery Delivery sick plant

Purchase a 3 gallons, Autumn Embers Encore Azalea for $54.95 and paid $16.95 for shipping. Received a plant with many holes and dark brown spots on leaves (both sides) and branches. Called the company and spoke to Brian (brian AT brighterblooms.com). Sent him 3 photos of the plant via internet email. Described in my email that the plant is contaminated with fungus ( brown spots ) and ask for either exchange or refund.

I asked Brian that "Brighter Blooms" pay for the return shipping cost for exchange or 100% refund.

After reviewing the photos with one of his nursery associates, Brian insisted that the plant is not sick and "Brighter Blooms" would not pay for return shipping costs for exchange and it will be 10% restocking fee for refund.

I paid the asking price and shipping but "Brighter Blooms does not delivery the quality healthy plant", instead shipped the one with fungus infested and damages inflicted by insects.

I had bought many Encore Azaleas online and never received one like this one. I also did purchase some plants from "Brighter Blooms" in the past and never had a problem.

Please be advised that before you plan to buy or deal with "Brighter Blooms", have a second thought and ask yourself whether you can take this kind of abuse and absorbing loses from "Brighter Blooms" or ...?

I have reported to Office of the Attorney General for the State of North Carolina and BBB (Better Business Bureau) of North Carolina.

Please spare some of your precious moment to expose this type of bad practice by online merchants in order to protect other honest consumers.

Read full review of Brighter Blooms Nursery
Hide full review
ComplaintsBoard
A
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brighter Blooms Nursery Deceptive Advertising

I purchased four Emerald Green Thuja trees advertised as "5'-7' tall". I measured the trees after arrival and the heights varied between 48" to 52". Eventually, I filed a complaint with the BBB. Better Blooms Nursery manager Alyson Smith requested that I upload photos of the trees to her, and I did. The trees were photographed with a ruler next to them. After viewing the photos, Alyson concluded that the trees were of the advertised height because they also calculate the container size in the height of the tree. Eventually, I visited several local nurseries to shop for new trees (all of their trees were advertised with accurate height information) and questioned the merchants about the practice of adding the container size to the trees, and the common response was that although unethical, its just something that some nurseries do. Mmm...Brighter Blooms Nursery refused to replace or pay the difference relating to appropriate tree height. Their final offer was to offer me 10% off for future purchases! My best advice is if all possible, go to a local nursery. Do business with these people at your own risk.

Read full review of Brighter Blooms Nursery and 5 comments
Hide full review
5 comments
Add a comment
H
H
Hammer18
, US
Sep 16, 2014 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Let me amend this review as I did just receive an email from the customer service manager resolving this issue. The company has not only corrected their website description for these bushes (yes I checked before writing the amendment to the review), but they have also refunded our money on the bushes, which I do really appreciate. While I was very upset about this issue as you can see below, I do have a lot of respect for companies that correct issues with their customers and do the right thing and this company has done that. THANK YOU!

H
H
Hammer18
, US
Sep 16, 2014 10:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BUYER BEWARE of this company and their FALSE ADVERTISING! I recently purchased 4 Gold Mop Cypress bushs from this company. While they were quick to ship and reasonable priced, they were VERY deceptive in their advertising and have yet to resolve the issue in any sort of acceptable matter. On their website they specifically state that this plant is a "brilliant shade of shimmering yellow gold that is maintained throughout the year", well guess what it's not true! When I received the bushs they were an ugly lime green. After exchanging emails with their customer service department, I come to find out from their "specialists" that I received the correct bush, but that the plant actually has an "attractive yellow foilage which emerges gold in the spring. The threadlike leaves are ornamentally significant and turn lime green in the fall..." Um, not at all what their website states. Then I'm told by the customer service rep that "With our website we cannot place all the information on there on every tree or plant we do put what is most important." No, you only put what you want customers to see...they have a 10 paragraph 348 word description of this plant on the website and NO WHERE in the description does it state that the plant is only yellow/gold for 6 months of the year and turns green for the remainder of it...they specifically state it is yellow/gold year round! Their proposed resolution was also an insult as they first tried to state that I used a filter in taking my photos of the plant, which I didn't, used my iPhone...but then they want me to pay return shipping and a 10% restocking fee for their false advertising! I would expect them to pay return shipping and no restocking fee with a FULL credit as I only ordered these bushs from them due to the plant's description on their website, had it been accurate and not FALSE ADVERTISED, I NEVER would have placed an order in the first place! Please do yourself a favor and steer clear of this company, they are awful and have false advertising, it's not worth wasting your money with them!

S
S
SAO
Philadelphia, US
Sep 05, 2014 8:49 am EDT

Ordered two white wisteria vines from Brighter Blooms in the fall 0f 2012. In the spring of 2013 one vine bloomed purple. Couldn't get vine replaced until spring of 2014. Second original white wisteria vine just bloomed AND IT"S PURPLE. Can't trust Brighter Blooms to get order right.

F
F
Fight Fraud and Bad Business!
Springfield, US
Jul 25, 2012 9:18 pm EDT

This company (Brighter Blooms) is a terrible fraud. We can only imagine that people's good reviews are because they received a healthy plant. We have twice received damaged and diseased plants. Even when they viewed pictures and agreed they were diseased they took weeks and refused refund. If you have a problem, you will wait weeks for response, spend months trying to resolve, and from day one their inept customer service staff will demand they provide no refunds even if it is their fault, and not allow you to be escalated to management. The website may look nice, but shopping here is playing Russian Roulette. If you ever have a problem, you are screwed, and they will refuse you a refund! Just look at the reviews on other sites (not the ones they control or edit), and even their BBB rating and list of complaints!

B
B
brighterblooms1
Charlotte, US
Aug 04, 2010 12:27 pm EDT

~RESPONSE FROM BRIGHTER BLOOMS NURSERY~
First I'd like to say that this customer never contacted us directly. Her first course of action was a complaint with the BBB. After at least three separate responses and rebuttals the BBB closed this complaint stating "Your company has made a good faith effort in an attempt to resolve this issue; therefore we are closing the case at this time."
This customer never wanted to return her trees, in fact they had been planted upon arrival. When I received the pictures they did appear to be of the correct height, but we still offered her a 10% discount on a future purchase as a courtesy.
I am sorry this customer is unhappy, and after getting no satisfaction from the BBB she has continued to post bad reviews.
Certainly if she had been this disappointed in her trees she could have returned them rather than plant them.
On a positive note, our trees are very healthy, and these are very hardy, fast growers. We wish her our best.

ComplaintsBoard
C
2:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brighter Blooms Nursery Poor Customer Service

I placed an order with 'Fast Growing Trees Nursery', I believe possibly a sister company of Brighter Blooms, and received a coupon for free shipping with Brighter Blooms. Went to Brighter Blooms website, placed a second order using the free shipping code given to me at the end of the order form and placed the order. I received a confirmation still showing shipping costs moments later so I contacted their live chat service and asked for the gentleman's help to remove the shipping costs but was told there was nothing that can be done on an order that was already placed (5 minutes ago) and I would have to pay the shipping charges. I then asked that the order be canceled and I was subsequently told there would be a 10% cancelation fee on my now 8 minute old order. When I asked if there was someone else I could speak with about the situation I was told I was speaking to the Manager of Customer Services. With every exchange from this Manager I was never offered any alternative to help resolve the unsatisfied Free Shipping offer.

After this unusually rigid and terse exchange with the person who's job it is to take care of Customer Service I became quite nervous about what I could expect of my sizable orders and I contacted my Capital One Visa representative to ask if I had any recourse. He very kindly called the company and successfully accomplished a cancelation of both orders.

After reading all of the negative feedback both companies have received I was very greatful for Capital One's help with ending both transactions. I absolutely would not recommend you do business with either of these questionable companies.

Sincerely,
Carla in Pittsburgh

Read full review of Brighter Blooms Nursery and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
J
J
jjacobson83
, US
May 14, 2016 8:43 am EDT

I wish I could give this zero stars. Ordered 4 pink double knockout rose bushes (2 gallons) and they were absolutely tiny (with only one or two buds max per bush). The 2 gallon double knockout rose bushes that they are selling at Lowes, Home Depot and our local nursery appear to be about 10 times the size of the bush they sent us (and were about $10 cheaper at each of the stores). Sent customer service pictures of the bushes with measurements and compared next to a 2 gallon bush from Home Depot. Also, Ordered 2 (3-4ft) pink velour crape myrtles and they were absolutely tiny (basically 3 or 4 twigs). The comparable trees that they are selling at Lowes and our local nursery appear to be about twice the thickness of the tree they sent us (and were about $30 cheaper at each of the stores). Extremely disappointed with Brighterblooms, as this was after spending $2, 500 with them this spring. Save your money and go to your local store. See my reviews on other review sites for pictures, as they do not allow you to upload pictures.

E
E
Eleanor Wright
, US
May 14, 2016 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Last July I received two frost proof gardenia plants from Brighter Blooms Nursery. They were beautiful and healthy and I planted them immediately. However they did not survive the winter even though it was milder than usual. When I ascertained that they were truly dead I found my packing slip and called the company. The representatives were very gracious and informed me that I would get a store credit for $49.98. When I said that the plants cost over 75 dollars I was told that the company did not refund shipping charges. ( It's in the fine print.). So it cost me 27.00 to get nothing. Now if I use the store credit I will probably have to pay shipping charges again. It's not the representative's fault. She was lovely, but I am upset that it will probably cost me another 27.00 for shipping of the new order. I have used other nurseries and had a much better experience. Replaced plants without additional shipping charges. I will never order from this place again and will suggest my fellow gardeners not purchase from this company either.

H
H
Hammer18
, US
Sep 16, 2014 1:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Let me amend this review as I did just receive an email from the customer service manager resolving this issue. The company has not only corrected their website description for these bushes (yes I checked before writing the amendment to the review), but they have also refunded our money on the bushes, which I do really appreciate. While I was very upset about this issue as you can see below, I do have a lot of respect for companies that correct issues with their customers and do the right thing and this company has done that. THANK YOU!

H
H
Hammer18
, US
Sep 16, 2014 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BUYER BEWARE of this company and their FALSE ADVERTISING! I recently purchased 4 Gold Mop Cypress bushes from this company. While they were quick to ship and reasonable priced, they were VERY deceptive in their advertising and have yet to resolve the issue in any sort of acceptable matter. On their website they specifically state that this plant is a "brilliant shade of shimmering yellow gold that is maintained throughout the year", well guess what it's not true! When I received the bushes they were an ugly lime green. After exchanging emails with their customer service department, I come to find out from their "specialists" that I received the correct bush, but that the plant actually has an "attractive yellow foilage which emerges gold in the spring. The threadlike leaves are ornamentally significant and turn lime green in the fall..." Um, not at all what their website states. Then I'm told by the customer service rep that "With our website we cannot place all the information on there on every tree or plant we do put what is most important." No, you only put what you want customers to see...they have a 10 paragraph 348 word description of this plant on the website and NO WHERE in the description does it state that the plant is only yellow/gold for 6 months of the year and turns green for the remainder of it...they specifically state it is yellow/gold year round! Their proposed resolution was also an insult as they first tried to state that I used a filter in taking my photos of the plant, which I didn't, used my iPhone...but then they want me to pay return shipping and a 10% restocking fee for their false advertising! I would expect them to pay return shipping and no restocking fee with a FULL credit as I only ordered these bushes from them due to the plant's description on their website, had it been accurate and not FALSE ADVERTISED, I NEVER would have placed an order in the first place! Please do yourself a favor and steer clear of this company, they are awful and have false advertising, it's not worth wasting your money with them!

S
S
Sixtiesgirl
, US
Jun 05, 2014 8:14 am EDT

Last June I placed an order for seven plants(two Sky Pencil Holly, two red rhododendrons, three autumn ember azaleas) with Brighter Blooms. When the plants were received in July, they were a little "beat up" from shipping but overall looked like they would survive. I immediately planted the items and while they didn't "thrive", they did appear to be growing. In the spring, I looked forward to seeing the rhododendrons/azaleas bloom but instead all three azaleas and one of the rhododendron were dead and the other rhododendron doesn't look like it will survive either. I contacted the company on May 30 (with pictures of my now dead plants) - their deadline for determining whether a plant is indeed dead! According to the Brighter Bloom website, they would respond to my inquiry within 48 business hours (or sooner). It is now June 5 and I still have had no response. Yesterday, I tried writing a review (negative of course) on their website, but of course, they won't publish because they only publish positive reviews! My only regret now that I neglected to take pictures of how poorly the plants looked when they were first received. Buyer BEWARE - Brighter Bloom does NOT stand behind their product!

L
L
linda clark
vardaman, US
May 01, 2013 5:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased two autumn embers azalias last fall when the arrived one looked very distressed but I planted them in lg. pots till I could decide where to plant I did email them and got a response they told me to plant in ground so I did and said wait till this april to see if they come out well they didn't and now I cant get a answer about them these don't come cheap so the LAST ONE I SPOKE WITH SAID SEND A PHOTO TO THEM. I will try, don't believe it will do good I think they are crooks but will tell all that I know to be aware of this company!

S
S
sweetpotatoe
, US
Jun 09, 2012 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just ordered a peach drift rose from Brighter Blooms. It took 2 weeks to get it. I think they order it from manufacturer after you place an order since they say it can take up to 3 weeks for them just to ship it. I talked to sales person there and she said they ship out 6K plants a day and that is why it takes so long for order to get filled. I don't think they have that kind of inventory to fill those orders. My plant arrived via Fedex and the dirt was falling out of the unopened box. The plant pot is literally stapled to the inside of the box and it takes a lot to get it apart from the box. The drift rose was scrunched up and had black spot all over the leaves. So much for disease resistance. I will need to treat this plant before I put it in my yard not to infect other plants. The plant looks like a scrawny version of the ones they show in their videos. Not impressed. Earlier this week I bought two Knockout roses my local nursery. They didn't have black spot . They had tons of open and closed buds and they were 3 gallon and they were cheaper than the the one gallon drift from Brighter Blooms. I will never order again from Brighter Blooms. Look for these better varieties and ask you local nurseries first.

G
G
Georgia Plant Buyer
Mableton, US
May 04, 2012 11:40 pm EDT

I ordered a rose bush online for Mother's Day for my mother in North Carolina. The online form does not have a place to enter a shipping address and does not give you a chance to review the complete order before submitting it. It default ships to the billing address, which in my case is in Georgia. What a horrible online ordering system. I contacted customer service to complain, asked for a manager and was sent to a voice mailbox that was full and could not accept anymore messages. I complained to a sales person, who said management does not ask for his input. Do not order online from BrighterBlooms.Com

T
T
Tim in PA
, US
Mar 30, 2012 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Plant was dead out of the box. Sent 1 question request and 2 request for replacement. I called the same day as the second replacement request and was told that maybe by the first of the week they could get back to me. I will give them the benefit of doubt right now but so far the customer service is not great. When the plant is replaced or money is refunded, I will repost a comment. The picture below is after 2 weeks out of the box. Basjoo Banana Tree.

S
S
S. S. Smith
plano, US
Apr 26, 2010 10:07 am EDT

I placed an order from Brighter Blooms This past week end which was to be sent to another address. The page or box to make this notation was so obscure that I got to the end and never found it. Then when I looked at my total another $25.00 bush appeared on my order! There was NO opportunity to edit the order. Since it was the week end, they had no one answering the phones to help me make the adjustment. They have a so called chat feature but it is only manned 9 - 5 during the week. If they can take orders on the week end, they should be available to respond to a customer's order.
I replied by email, I tried to call them and was redirected to the silent chat feature.

Monday I tried the chat feature again and all total waiting time of one hour my "chat person" Ben asked me the same questions that had already been answered in the "chat"and after about 30 minutes told me that he could send my order to a different address but there would be a $10.00 charge to cancel the rose bush that I did not order! He suggested that perhaps at the end I had clicked on an add on feature and ordered the rose bush. What a scam - If it's that easy to add an unwanted item and then get charged to remove it with NO options to edit your order.

The wait time to correct my order was way past what was acceptable so while I had Ben online, I called the customer service number and guess who answered my call - Ben! No wonder it was taking so long, he was answering everyone else's calls while I was trying to get some help on mine. I will not order from them again and will tell everyone I know about my experience with their so called customer service.

I asked Ben to talk to his superior or for the name of the owner of his company. He claimed he didn't know their names! This after he told me that he worked directly for Brighter Blooms, " right there in their offices". They need to examine their website and look up the meaning of customer service. This is no way to run an online business - create an edit page for god's sake!

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.