Bright House / Internet and DVR Issues
I had BH installed at my house when we bought it in Winter Haven. All was OK for a while. The HD DVR started dropping the programs we had set up to record our favorite shows. This was a consistent problem, so we drove the box back and swapped it. We ended up doing this at least 3 times. I finally asked for the supervisor. 20 minutes later he comes out. I explain my dilemma. He tells me they get their equipment from China, they're not responsible for how it works. "If you buy a Toyota don't you expect it to run?" I tell him. He doesn't want to hear it. So finally I get a box that works for a while. My daughter and her boyfriend come to watch the Super Bowl with us. (last year) I have it recording so we can eat, and get snacks and have restroom breaks. Well, the TV goes live and we can't rewind it. This happens several times. The recording is GONE. So. we missed several good drives and it ruins the game for us.
Right after Thanksgiving we had a house fire and had to move into a rental. I can't get FIOS so I'm forced to go back with Bright House. I did not want to do this, but I had no choice. They installed full service- phone, internet, and TV. Right off the bat we have internet connection issues. They come right out and work on it. Our wireless connection is VERY intermittent. It goes on and off all day and night. To date, six weeks now, they've been here no less than 18 times. Last week a service tech worked for 2 hours and found the cables were wrong in the attic. Designated line went to TV, not the modem. All was well for about a week, then we're back to the intermittent connections. Bright House send Knight back out to switch the router. He goes through SIX routers before he found one that worked. Yesterday that router started the intermittent connection. Today Knights comes back and tells me it was fine. When he leaves my son comes in and tells me he's offline. I catch the tech before he can pull away. He comes back in. He says I need to get a wired phone, that the wireless phone is my problem. He says Bright House is OUT of routers so he can't exchange it for me, and leaves. So, I'm back on the phone complaining and the circle starts once again.
Also, Sunday my DVR went on the blink and I missed the third quarter of the Super Bowl. We drove to BH Monday AM and traded for a new one. It wouldn't load programming, so they had to send a tech out with another one.
I CAN'T WAIT TO MOVE BACK TO MY HOUSE AND GET FIOS AGAIN!
Larry in Winter Haven, FL