Bright Cellars
reviews and complaints

I had a really bad experience with Bright Cellars. I wanted to order wine and cheese for an event I was hosting, so I placed my order three weeks in advance. I work in the mornings, so I had the wine shipped to my office, which doesn't open until 10am. However, the delivery company attempted to deliver the package at 9am twice, and then stopped attempting to ship it altogether. The last time they attempted to ship the wine, the truck showed up, but the wine was not delivered because "the wine was on the manifest but the package wasn't on the truck". They never tried to deliver it again.

Then, once the cheeses were shipped, I tracked it for three days, and when it finally arrived, I saw that they had delivered it and then sent it back to the sender! I have no idea why they did this, but it was incredibly frustrating. After I called customer service, they reshipped the cheese and wine, but the cheese showed up and the wine never did. I had to go out and buy wine from a store for my event!

When I asked for a refund for the wines, since I had been calling and things still couldn't be figured out, they told me there was a $25 nonrefundable fee. I paid $86, but I said, "Okay, just refund me the amount minus the $25." When the refund came through, I was only refunded half the amount. I called them days ago to see where the rest of my refund is, but I'm still waiting!

I would not recommend buying from Bright Cellars. Save yourself the headache and try Wine Awesomeness instead.

I gotta be real with y'all, I ain't a member of Bright Cellars right now, but I used to be for over a year. I stopped getting the monthly shipments 'cause my situation changed, but that ain't got nothin' to do with Bright Cellars. They're still a solid company in my book.

Even though I ain't a member no more, I still get notified of their specials and I take advantage of 'em all the time. Their customer service is always on point and they keep you in the loop every step of the way. Orders get filled and shipped out quick, and I always get my stuff in less than a week.

Now let's talk about the wine. When I was a member, I loved the variety I got and how it helped me expand my taste buds. You can rate the wines and get more selections based on your ratings, or you can let Bright Cellars surprise you with a random selection. I only had one wine I didn't like, but that was a white and I ain't really into whites like that. Still, it was cool to try something new.

Some folks say Bright Cellars is too expensive, but I think it depends on what you're looking for. You can get a decent bottle of wine for $10 - $15 anywhere, but with Bright Cellars, you're paying for more than just the wine. You get wine notes and pairing suggestions, personalized selections, access to wines you won't find just anywhere, and top-notch customer service.

So if you're on the fence, give Bright Cellars a shot. You might just find some new favorite wines.

So, I saw this ad online for Bright Cellars and thought I'd give it a try. But then I checked out some reviews and boy, was I scared! People were saying all sorts of things about how the company makes money by tricking people into forgetting to cancel their memberships. I even read some employee reviews that said they get in trouble if they let people cancel. Yikes!

I decided to cancel my membership right away, but it wasn't easy. There's no way to do it online, which is a big red flag. I had to send an email to cancel, and even then I wasn't sure if it would work. I had placed an order on April 9th and as of April 20th, I still hadn't received a shipment notification. That's when I decided to cancel.

To my surprise, I got a response on April 20th saying that my order was expected to ship out within the next 24 hours. I wasn't happy with the service, so I told them that. And you know what? They actually cancelled my membership on April 21st! I don't know if they're being more lenient because of the pandemic, but I'm just glad I got out of there.

But here's the thing: I still hadn't received any tracking info for the shipment I paid for. It wasn't until April 24th that I finally got a tracking email. That's three days after they told me my order would ship out within 24 hours. They clearly lied to try and keep my business.

Overall, I'd say stay away from Bright Cellars. They're shady and manipulative, and I wouldn't trust them with my wine or my money.

I gotta say, I tried out Bright Cellars for a couple of months and it was pretty decent. I'm not usually a fan of white wines, but they actually got me interested in them. The wines they sent me were alright, nothing too fancy, but I enjoyed them nonetheless. The first time I ordered, they had a sweet deal where I got $30 off and an extra bottle, so I ended up with 5 bottles for about $40. That was pretty awesome, but I couldn't justify spending the usual price of around $70 for 4 bottles of wine that weren't really worth it.

When I decided to cancel my subscription, I didn't have any problems. But I gotta say, this company is a bit sketchy. When I signed up for the trial shipment, I made sure to read the Terms & Agreements, but it never said anything about a monthly subscription. Sneaky, right? The website doesn't make you create an account, so you can't really check up on this unless you call them. I didn't get any emails about signing up for a monthly subscription, so I just waited to see if I'd get any notifications for the next month. And sure enough, on July 4th, I got an email saying my order had been shipped and my card charged. No warning or anything. And since it was a holiday, I couldn't get anyone on the phone. I did manage to get through the next day and they refunded me the full amount. But get this, they gave me this whole spiel about how it "sounds like you were taken off guard by this shipment, would you like an email in advance next time?" Like, they were expecting me to call them or something. That's pretty shady if you ask me.

Oh, and get this. I looked up the "White Willow" brand of whites that they sent me, and there's absolutely nothing about it online. I'm pretty sure they just relabel some of their wines with fake names. That was another reason why I decided to cancel. Too much sketchiness for one experience, you know?

So, I was doing some research on Bright Cellars, and I gotta say, I'm not too impressed. I mean, I haven't ordered anything from them yet, but I did some digging and found some things that made me raise an eyebrow.

First off, I checked out the wineries that they suggest for you based on your taste preferences. And you know what I found? None of them had an actual address or even a name listed on their website. Now, call me old-fashioned, but I like to know where my wine is coming from and who's making it. It just seems sketchy to me that these "wineries" wouldn't want to proudly display that information.

Secondly, I noticed that all of the websites for these "wineries" looked almost identical. And the prices were all the same too, with free shipping on orders of 6 or more bottles. That just seems a little too convenient, don't you think?

And finally, I checked out the privacy policy for each of these "wineries" and found that they all listed the same address at the bottom of the page. And guess what? It was the exact same address as Bright Cellars.

So, what does all of this mean? Well, it seems to me that Bright Cellars is just slapping a different label on their own wine and pretending that it's coming from different wineries. And as a wine enthusiast, that just doesn't sit right with me. Wine is all about history, authenticity, and diversity. And if you're just buying the same wine from the same place over and over again, you're missing out on all of that.

Now, I know that Bright Cellars offers 5 wines for $38, which breaks down to $7.60 per bottle. And sure, you can find some decent wines for that price. But those are usually from small, family-owned wineries that are passionate about what they do. They're not from some big company that's just trying to make a quick buck.

So, all in all, I'm not too impressed with Bright Cellars. I think that if you're really into wine, you're better off doing your own research and finding some small wineries that are doing things the right way. Don't fall for the marketing gimmicks of big companies that are just trying to make a quick buck.

So I was browsing the internet and came across Bright Cellars, a wine club that promises to deliver personalized wine selections straight to your doorstep. I was intrigued, but also a bit skeptical. I mean, how can they really know what kind of wine I like? And are these wines actually any good?

Well, I decided to give it a shot and ordered a shipment of four bottles. The first one I tried was called "Wandering Giants." It was...okay. Nothing special, really. It had a decent flavor at first, but then it just kind of fell flat. I wouldn't pay more than $10 for a bottle like this.

Next up was "Vanishing Act." And let me tell you, the name is spot on. After one sip, I poured the rest down the sink. It had a strong fruity taste at first, but then it just turned into this weird, gross aftertaste. Definitely not my cup of tea.

Then there was "Supergenre," which apparently everyone loves. It was...fine. Not great, not terrible. It had some tannins and a decent flavor, but again, nothing special. I wouldn't go out of my way to buy this wine again.

Finally, I tried the wine that was supposedly my "best match." And I have to admit, it was the best one out of the bunch. But even then, I wouldn't pay more than $10 for a bottle like this.

Overall, I was pretty disappointed with the wines I received from Bright Cellars. They were all pretty mediocre, lacking in depth and flavor. I wouldn't say they were undrinkable, but they definitely weren't worth the price tag.

On the plus side, I will say that the algorithm they use to predict what wines you'll like seems to work pretty well. And getting wine delivered straight to your door is definitely a cool experience.

But all in all, I don't think I'll be ordering from Bright Cellars again. I'd rather just go to my local liquor store and pick out four different bottles of wine to try each month. It's cheaper, and I have more control over what I'm getting.

I gotta say, I signed up for Bright Cellars in late March after my friend sent me a promo link. I mean, who doesn't want wine delivered to their doorstep during these crummy times? I was excited to try it out, but then I had second thoughts and tried to cancel the next day. With COVID and all, I thought it might be best to hold off on extras like this until things settled down. But when I emailed them, they told me I had to cancel within 24 hours of placing the order or they wouldn't honor it. And of course, I was at hour 25 when I reached out. I wasn't too bummed about it, but it did feel like a weird customer experience. Oh well, I decided to try it out anyway and just cancel my account for future orders.

The first shipment was super late. I got like 30 different emails at different times saying my order had shipped (it hadn't, I checked with a rep). I got wine and cheese pairings, but the cheese arrived several days before the wine. It was nothing to write home about, really.

Time went by and I got another email saying my next order was about to place, even though I had canceled. Weird, right? I emailed the rep and they said they took care of it. But then a few days later, I got another email saying my order was placed and ready to ship soon. And that's when things went downhill.

I sent several emails over the course of a week asking for my account to be shut down and the order canceled and refunded. I even called three times and left voicemails. But I got ghosted by the company. They had wrongfully told me twice that I had been canceled, and now they weren't responding to any of my messages. I was getting pretty frustrated at this point. Eventually, I was able to get a rep on Instagram (of all places) and they supposedly canceled my account. But I'm not holding my breath, since I still haven't heard back from any of my emails or voicemails. A simple apology would've gone a long way, but nope. This experience has definitely soured my taste for their service and I won't be going back. I wouldn't recommend it to anyone, honestly. There are plenty of other services out there that are easier to cancel if you change your mind.

I gotta say, I wasn't too happy with my experience with Bright Cellars. I ended up canceling my subscription after talking to one of their concierges about how they choose their wines. I was getting a lot of wines from the same label, which wasn't what I was expecting. I mean, I thought I was gonna get a variety of wines from small wineries around the world, but that wasn't the case.

So, I talked to the concierge and they told me that the labels on the bottles aren't actually from wineries at all. They're made up by Bright Cellars to market the wine they get from a supplier called AWDirect. And get this, the wine isn't even from small wineries around the world like they say on their website. It's from AWDirect, who gets it from a "wine supplier or maker" (whatever that means).

Then, AWDirect does their own thing with the wine, aging it and whatnot, and sends samples to Bright Cellars for evaluation. If BC wants to, they can ask for changes to be made to the wine to make it taste a certain way. And when they're happy with it, they slap one of their labels on it and ship it out to us.

I don't know about you, but that's not what I was expecting. I thought I was getting wine from small wineries around the world, not from some supplier who's passing it around to different handlers and altering it to fit Bright Cellars' labels. And why aren't the labels transparent about who's actually making the wine? That seems pretty sketchy to me.

Anyway, I canceled my subscription because I didn't feel like I was getting what I signed up for. If you're okay with getting wine that's been passed around and altered to fit Bright Cellars' labels, then go ahead and give them a try. But if you're like me and want wine from actual small wineries around the world, then you might want to look elsewhere.

I gotta say, I was pretty disappointed with my experience with Bright Cellars. I saw their "quiz" pop up on my Twitter feed and thought, why not give it a shot? But man, do I regret that decision now. First off, their customer service is just terrible. When I reached out to them about changing the delivery date for my wine, they basically told me tough luck and shipped it out anyway. And get this - they didn't even use proper packaging to protect the bottles! Just a flimsy piece of paper. What a joke.

So, I decided to do some digging and check out their reviews. And let me tell you, I wish I had done that before I gave them my money. I found a bunch of negative reviews on Sitejabber, with people complaining about spoiled wine and poor customer service. And then I stumbled upon this blog post from Taryn's Take, where she talks about how difficult it was to cancel her subscription. It's like they don't want you to leave!

But the real kicker was this article I found on Eater, where they basically call Bright Cellars out for being run by a bunch of amateurs. Apparently, they don't deliver on their promises and their wine selection is subpar. Not exactly what you want to hear when you're shelling out money for a wine club.

Long story short, I ended up disputing the charge with my credit card company to get my money back. And I'm writing this review to warn others about my experience. If you're thinking about signing up for Bright Cellars, I'd say think twice. Their customer service is terrible, their packaging is inadequate, and their wine selection is nothing to write home about. Save yourself the headache and go with a different wine club.

So, I was a bit confused when I first signed up for Bright Cellars. I thought I was going to get a variety of wines from different wineries around the world. However, after canceling my subscription and speaking with a representative, I learned that Bright Cellars actually sources grapes from small vineyards all over the world to create their own unique wines. They don't sell wines from other wineries, as I had originally thought.

After sourcing the grapes, Bright Cellars brings the fermented juice to their wine suppliers in the United States, like AWDirect, who bottle, age, and store the wine. But don't worry, Bright Cellars' wine concierges and Sommelier sample the wines to ensure they are of the highest quality before they are sent out to members. In fact, only 1 in 12 wines they taste make it into their monthly collections, so you can be sure you're getting a great product.

Now, some people might say that Bright Cellars just rebrands unoriginal bottles for money, but that's not true. The wines they create are entirely their own, with labels like Forty Winks, Burrasca, and Folk & Fable, which were all created by their team and company leaders. Each label is associated with a different region, like Burrasca being one of their Italian labels, because the wines under that label are made with grapes grown and fermented in Italy. So, while the wines may come from the same distributor, they are still unique and original.

Overall, I think Bright Cellars is a great option for those who want to try unique wines from small vineyards around the world, but don't want to go through the hassle of finding them themselves. Plus, with their wine concierges and Sommelier ensuring the quality of the wines, you can be sure you're getting a great product. However, if you're looking to support smaller wineries directly, Winestyr might be a better option for you.

So, I signed up for Bright Cellars and they automatically put me on a monthly subscription. At first, I didn't think it was a big deal, but then I realized that canceling was not an easy task. They keep your card number and you can't remove it, which is a bit concerning. I tried to cancel my subscription, but there was no easy way to do it. They made me email them manually, and the only responses I got back were about upselling or finding some sort of compromise to keep me paying. It was frustrating because I just wanted to cancel.

I kept trying to cancel, but they ignored my requests over and over again. They just came up with other ideas to get me to not cancel. It was really annoying. After a while, I was finally able to get on the phone with them. I repeatedly said that I wanted to cancel, but they kept trying to convince me to stay. Finally, they canceled my subscription, but I hate that they still have my card info that I can't delete. It's a bit sketchy.

Overall, if they weren't so scummy about payments and trying to keep you involuntarily paying, it would have been a great company. The wine was good, but the hassle of trying to cancel was not worth it. I would recommend looking for another wine subscription service that doesn't make it so difficult to cancel.

I have been trying to cancel my subscription with Bright Cellars for what feels like forever. I've called them five times now and each time I've told them that I want to cancel. I even went as far as to cancel the card that was associated with my account, but they still managed to charge me on an inactive card. They "preauthorize" charges five days in advance, so there's no way to avoid being charged. I've tried calling, emailing, and leaving messages, but they seem to be ignoring me. Apparently, they're on a "corporate retreat" and won't be responding to calls. How convenient.

It's ridiculous that an online service like this doesn't have an online cancellation option. I mean, come on, even my grandma knows how to build a website with a cancellation button. I'm so frustrated with their atrocious customer service that I'm going to lodge a complaint with the BBB.

To make matters worse, the wine they send me is mediocre at best. I know wine, and what they send me doesn't even match the taste profiles I filled out. They lie about their price point too. It's like they think I'm some kind of idiot who doesn't know the difference between a $10 bottle of wine and a $50 bottle of wine. I'm not falling for it.

They keep touting their MIT grad founders, but honestly, I don't see what the big deal is. If they're so smart, shouldn't they be able to build a basic functioning service and website with online cancellation? It's not rocket science.

Save yourself the trouble and stay away from Bright Cellars. Their customer service is terrible, and their wine is subpar. Don't waste your time or money on this service.

Bright Cellars is a company that some people might find questionable. They might even be walking a thin line when it comes to consumer fraud. The truth is that they buy cheap bulk wine from all over the world and then bottle it under their own labels. Every single wine that they sell is their own wine, and none of it comes from independent wineries that are considered to be great finds.

As someone who loves collecting wine, I decided to try out their subscription service. Unfortunately, I found that their wines were only worth about $6 or $7 per bottle. This isn't surprising when you take a look at their employee list on their website. None of them are wine experts, just a bunch of software engineers and salespeople who call themselves wine "concierges."

It's clear that Bright Cellars is taking advantage of people who want to learn about wine but don't know where to start. If you really want to learn about wine, the best thing to do is to find a local wine merchant in your town. They will know ten times more about wine than Bright Cellars ever will, and they will be able to introduce you to amazing wines that you might not have even heard of before.

In conclusion, if you're thinking about buying wine from Bright Cellars, you should be very careful. They might not be the best choice for someone who is looking to learn about wine and experience the best that the world of wine has to offer.

I'm in the process of cancelling my Bright Cellars account because I don't think it's worth the money. I'm not a wine expert, so it was nice to try new things, but I could just go to the store and pick out new wines myself. The wines they sent me weren't that great, and I think they just send out whatever they have and say it's a match. One of the bottles I got cost $7 at Specs, but I was paying $15 per bottle with this subscription. Some of the wines they send are cheap, so it's not the best value. There are better wine subscription companies out there.

The only things I really liked were the fun stickers and packaging on the bottles, the cool labels on some of the bottles, and the customer service was great. I hope the customer service is just as good when I try to cancel my account.

The wines from Bright Cellars were pretty good, but I gotta say, they were a bit pricier than I thought they were worth. But hey, it was pretty convenient to have them delivered right to my door, and I did enjoy the wines.

But here's the thing - I'm gonna be out of town for more than four months, so I don't wanna be sending wine to my empty apartment (duh!). So I tried to find a way to cancel my subscription.

I looked all over their website and my account dashboard, but I couldn't find anything about how to cancel. So I had to do a Google search to find the right email to send my request to. And when I did email them, they said I couldn't cancel unless I gave them a tentative date for when I might want to start getting wine again.

Honestly, I wouldn't be writing this review if it weren't for the fact that they're basically holding my account hostage and not letting me cancel. It seems pretty scammy to me.

I'm really hoping that some other company comes along that's more focused on the customer. Until then, I'd say just go to Trader Joe's or sign up for Winc (their wine is way better anyway).

So, I gotta say, I'm not too thrilled with Bright Cellars. Don't get me wrong, the wine itself is fine, but the subscription service is a bit misleading. I signed up back in August and got my first shipment, but I was out of town for most of the month and didn't even get a chance to crack open a bottle. Then, out of nowhere, I get a notification that another shipment is on its way. No heads up, no warning, nothing. I went to the website to see if I could cancel, but the only info I could find was that they're available for account changes Monday through Friday. So, I waited until Monday and gave them a call during business hours. The customer service rep was nice enough, but they told me there was nothing they could do since it had been more than 24 hours since the email notification. I mean, come on, I'm calling first thing Monday morning, how was I supposed to know about the shipment over the weekend? It's just frustrating.

So, my advice to Bright Cellars would be to give customers a heads up before sending out a new shipment and to update their hours online. It's a bit annoying to find out that they're actually staffed on the weekends and the M-F hours are just for show. I don't think I'll be using their service again, to be honest.

This wine subscription service called Bright Cellars is a pretty good deal when you first sign up. They have a cool questionnaire that helps them pick out wines that you might like based on your preferences. Plus, you can rate the wines you receive and supposedly that helps them pick out even better wines for you in the future.

But let me tell you, the full price for this subscription is not worth it. It comes out to about $20 per bottle and honestly, the wines are just not that great. My partner and I have received three shipments so far and we've had a few decent Wine Spritzer wines (you know, the kind you mix with soda water to make a refreshing drink), one bottle that was okay to drink on its own, and a couple of drain-pours. There are even a few bottles we haven't even bothered opening yet.

Now, don't get me wrong, I really like the idea of trying new wines and having a rating system to help pick out future shipments. I've tried other wine subscriptions before and as far as the subscription service goes, this one is pretty good. You can easily manage your subscription, skip months, update your payment and communication preferences, and even cancel your subscription if you need to. But the wines just don't do it for me.

I don't mind paying a little extra for the convenience of having wine delivered to my door, but it would be nice if the wine actually tasted good once in a while.

I was pretty happy with Bright Cellars until I had to make a change to my order. I wanted to cancel or hold the December shipment because I was gonna be out of town at the delivery time. I tried to do it on the website, but it didn't work. The website made it seem like I had successfully placed the hold, but the order shipped anyway. It was a huge hassle dealing with the package when there was no one home to sign for it. I called customer service to talk about the error, but they said there was nothing they could do. I was pretty upset about it, so I canceled my subscription and thought the issue was over.

But then, today, in mid-June, I received an email saying my order was out for delivery! I was so confused because I hadn't ordered anything from them in months. Apparently, they had just placed a five-month hold on the account. So now I have wine I didn't even select, another delivery to figure out, and a charge on my credit card. When I contacted customer service again, they told me the representative was "very limited on what [he] can do in terms of this order" and offered no options to return or otherwise resolve the issue nor remuneration. It was pretty frustrating.

Honestly, I don't think they deserve the one star required to be able to post a review. I would definitely avoid ordering from this company because it's not worth the major hassle when you need to edit or want to cancel your order or stop using the company.

I was so stoked when I peeped this ad for Bright Cellars. I took the quick quiz and got some suggestions that were kinda sorta like what I'm into when it comes to wine.
The deal they're offering - four bottles for $60 plus shipping - is just okay. It works out to about $17 per bottle. The descriptions of the flavors were pretty spot on for the whites, but the reds were a little off. I was impressed by the points they gave the wines, but that's where things started to fall apart.
I wasn't buying that I could get a 95-point wine for $15. And I wasn't. Turns out their "points" are just based on your taste profile, not from any legit wine reviewers like Wine Spectator or Wine Enthusiast.
So I did some digging and found out that I could buy the same bottle for $12. So why would I pay an extra five bucks per bottle? I could easily find the same wines at any decent grocery store with a wine section.
If their search let me get more specific about my taste preferences (like "I hate oaky chardonnays" or "I love crisp whites"), I think it would be better. But right now, I can only say "no reds, please" and hope for the best.
Bottom line: it's overpriced for what you get. It's a good option for people who don't know much about wine and like subscription services, but if you know what you like, you're better off buying your own bottles.

I decided to give Bright Cellars a try and signed up for their cheese membership at a discounted rate of 50%. Unfortunately, the cheeses I received were not up to my expectations. They lacked flavor and were quite tasteless. In fact, I ended up throwing them away after trying them. To make matters worse, the ice packs that came with the shipment were barely cold when they arrived. Given that it's summer and the temperature is around 110 degrees, this was a major disappointment for me.

I decided to contact their concierge service to cancel my membership and shared my complaints about the quality of the cheese and the poor packaging. I did this about a week or two after receiving my shipment. However, to my surprise, I received a notification that they had sent another shipment at full price. I immediately called them to let them know that I had already cancelled my membership. However, the customer service representative couldn't find my email in their system. I gave her another email to try, but that didn't work either. Finally, I remembered that I had used their link on the website, which was my default email. I gave her that email, but she still couldn't find it.

It was frustrating to hear that I had to keep this month's shipment because they had a 24-hour cancellation policy. I had cancelled my membership at least two weeks ago, so this policy didn't make sense to me. I felt like I was being forced to keep $60 worth of cheese that I didn't want in the first place. It was convenient for them, but not for me.

I am almost tempted to refuse the charge with my credit card company. If my cheeses arrive warm again since they are shipping over a weekend, I will definitely be refusing the charge and letting them know. Overall, my experience with Bright Cellars has been disappointing, and I wouldn't recommend their cheese membership to anyone.

I dealt with them once and want nothing from them anymore. Unfortunately, getting rid of them is much harder. As I said I once got their product, wasn't satisfied and decided that I don't need their service in my life. Canceled the subscription. At least I thought I did. In fact, they didn't stop sending me offers and things like this that extremely irritated me.
I spent over 2 months to stop this mess. Thanks to their clueless customer support. If they worked better, I think I would have resolved my issue much faster

I'm very disappointed with Bright Cellars and will cancel my membership. These guys have the worst customer service ever! I was a loyal customer of Bright Cellars for six months now and really liked the wine, but my latest experience was terrible. I have ordered a bottle of wine and it arrived broken! Bottle was completely smashed! And of course the was no wine left in the bottle, just some drops on the bottom.
Contacted customer service and they refused to replace! They said that it was not their fault and that's all! They never helped me, they refused to refund my money!
I'm absolutely disgusted with Bright Cellars!