The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bridge Data Roaming Service / failure to disconnect

1 Singapore
Contact information:

On 26 August I applied for Bridge Data Roam 15 and within 24 hours of service commencement discovered that my usage exceeded 15MB. I had not accessed Internet other than having my phone download emails. Within the next 24 hours I contacted Singtel (at my own expense) to terminate the service. I am dissatisfied that the plan recommended was unable to accomodate my modest email usage even for 24 hours.

On 4 September I wrote to Singtel to confirm that I wanted the Bridge Data Roaming service disconnected and they acknowledged by email.

On 23 September I was overseas again and found that the service was still pushing mails to me. When I returned to Singapore on 29 September I have had to again demand that the service be disconnected. Now I have to fight them over several hundred dollars in excess usage charges.

Today alone I spent one full hour on the phone with the accounts person, and still no joy.

Post your comment