BrideSave.com / Poor customer service and wouldn't uphold return policy
I purchased a pink wedding gown and slip in late December 2005. After taking my measurements I called a service rep. to discuss the size of the dress since according to there size chart I would order a size 12 dress...I am a size 6. The service rep assured me that a size 12 would be the size I would order. However the dress didn't fit and was poorly sewn. The trim and bead work of the bodice were not even attached to the dress in some spots. Infact it was so large it would ruin the look of all the bead work if altered to fit my size 6 frame.
Plus, I had to pay an additional $65.00 shipping fee to put a rush on the dress since the expected ship date was mid March (my date was March 25, 2006). Paying the extra $65.00 made the rush delivery date mid February. I paid the extra $65.00 and to my surprise I received the dress within two weeks (late December). That tells me the dress was already hanging in the warehouse and didn't need the extra $65.00 rush delivery fee.
I contacted bridesave.com the evening I recieved the dress( within the return policy 2 business day time frame). They replied in a lengthy email and gave me options to look into and told me to let them know. I contacted dress shops in my hometwon and independant alteration locations. No one would touch the dress either because I purchased it online or because it was so large and needed to be taken in several sizes. I called bridesave.com and they wouldn't accept that I wanted to return the dress. I knew I would have a 15% restocking fee and that I couldn't return the slip. That wasn't a problem, but they wouldn't let me return the wedding dress since it was past 2 business days since I had recieved the dress even though I had contacted them the day I received the dress to let them know it was HUGE and I wasn't satisfied.
Buyer beware of bridesave.com. The merchandise was not in good quality and the company would not return the dress even though I was within the time period they state they will accept returns.
BRIDES...your day is too special to waste it on an unprofessional online company that does not provide excellent customer service and will scam the consumer.
A very unsatisfied customer,