Bridal International / Order nightmare
ON Line Bridal Dress Purchase NIGHTMARE!! I placed the order for the dress on July 8, 2008. I "live Chatted" with a representative regarding availability of the size I thought I needed, based on their size charts. I ordered a dress 2 sizes larger than my normal size, as that is what was recommended to me. I asked when it would be available to ship and "Kim" informed me they were expecting a shipment with my size at the end of the month. She suggested I indicate to "reserve out of end of July shipment so I can have it around beginning of August" That was perfect, as I was going to be gone on business the week of the 14th of July. (of which I have little or no access to email while traveling) I received an email indicating the dress was being shipped and would arrive July 15th. I did not open the email (as I did not have access to my email)until I returned home on Friday July 18, of which time, the dress had arrived. I had a memorial service to attend on Saturday, July 19 out of town, and was not able to try on the dress until Sunday July 20. The dress was huge. I called Tuesday July 22 to get the return authorization number and was told I had to take a store credit that I had 3 days to call them for a return. I explained my situation and they said, too bad. So, I have returned the dress and have yet to a credit on my credit card or in any other form. I have not been contacted by the company. I have documentation that the return was received on July 25, 2008. I have disputed this with my credit card company and they are not doing much either. I signed the return agreement, which I fully understand, and did so based on the information I received from Kim, that the dress was not going to ship until the end of July. I would have been home during that time period to receive and try the dress on immediately. I have asked for a credit on my credit card and was denied. I was offered an exchange, however, I do not wish to buy anything from a vendor that gives ill advice and poor service. Bottom Line - I have made 4 calls to the owner, he has not returned my calls, writes to BBB that I have a store credit for 1 year - which I have NEVER been informed of. I want my money back. I just got married in a BEAUTIFUL dress - that FITS and do not need a credit in a bridal store.