Bridal Elegance / seamstress nightmare
I purchased a 2, 000.00 wedding dress for my daughter in November of 2007. They insisted on ordering a size too big (even though the dress had a corset tie in the back to adjust) told us she could make adjustments to her liking, and then after the 1st fitting they told my daughter they could not take in the bust area on the dress anymore because it had beading. We had ordered and paid for an added slip ($65.00 and added organza $50.00) during the first fitting, a veil $200.00, a tiara $100.00, and paid a seamstress fee of $300.00, a total of approx $2700.00 plus tax. .During the second fitting the dress did not look like it did during the first fitting. My daughter and I asked the seamstress who is also the owner, where the added slip was that we had ordered. She insisted the slip was sewn in to the dress, and the additional orgasnza was sewn in with the slip. But we were very unhappy with the look of the dress so we had to lower some of the pick ups on the dress that we had originally lifted during the first fitting. Needless to say my daughter was very unhappy and we told the owner that this would have to be the final fitting as my daughter was getting married in Florida and the hemming on the bottom of the dress would have to be perfect. The owner/seamstress was very pre-ocupied with other customer's who were shopping the store(she only had 1 sales person on the floor)and kept walking away (later told me on the phone when I complained the reason why she walked away was because my daughter and I were argueing. We were trying to decide how the dress would look best, and the owner/seamstress kept walking away instead of helping, and had the attitude that she did not care, and that we were taking up her time after she had all our money, and we had an appointment. My daughter had to fly up from Florida for the fittings because that is where she lives and that is where the wedding was. She was moving back to NY when we originally bought the dress and then her fiance at the time, decided to stay in Florida. When I went back to pick up the dress to take to Florida for my daughter, the owner/seamstress told me she had the slip upstairs after telling us it was sewn in to the dress...I thought I was going to drop. That is why the dress did not look right after the first fitting, she had completely forgot about the slip and when I reminded her that she told us the slip was sewn in to the dress, she then told me I didn't order a slip. I went through her receipts because I didn't have mine with me, and I showed her that I had paid $65.00 for the slip. She then told me to take the slip and if it didn't work out I could return it. She never hemmed the slip to my daughter's height so I had to cut the slip myself while it was on my daughter the day before the wedding. The hem of the dress was also shorter on the right side, and I had to lower some of the pick ups so that it would be even, and stayed up the night before the wedding sewing the dress myself (I did not arrive in Florida with the dress until the day before the wedding). I called the owner to express my dissatisfaction and requested a refund for the seamstess fee and she told me no because she spent 3 hours on the dress and was not nice about it.
The bottom line is, she insisted on ordering a size too big, told us the slip was sewn in to the dress, she really forgot about the slip, and tried to tell me I didn't order one after she told me she had to get the slip from upstairs. Then the dress was shorter on one side than the other. All she cared about was that she had her money. This is not good customer service and I want to prevent anyone else from receiving this kind of treatment. Almost 3, 000.00 is not cheap to spend on a dress, and we should have been treated alot nicer during this special time in my daughter's life. It was a living nightmare for us but in the end my daughter looked beautiful after my alterations and stuffing her bra with socks, so the bust area on the dress would not look to big.
We would discourage anyone from shopping there for their special wedding day.
A Wedding Dress Nighmare