Menu
Briarbrook Kennel
Briarbrook Kennel Customer Service Phone, Email, Contacts

Briarbrook Kennel
reviews & complaints

www.briarbrookkennel.com
www.briarbrookkennel.com

Learn how the rating is calculated

2.8 9 Reviews

Briarbrook Kennel Complaints Summary

4 Resolved
5 Unresolved
Our verdict: Dealing with Briarbrook Kennel, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Briarbrook Kennel. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Briarbrook Kennel reviews & complaints 9

Sort by:

Newest Briarbrook Kennel reviews & complaints

ComplaintsBoard
G
8:04 pm EDT

Briarbrook Kennel nothing!

I do not have a single complaint about briarbrook! I bought my shepherd back in December of 2013. He was 10 weeks old very healthy and happy! I took him to the vet the next day for a simple check up and he was perfect. Hes now 3 years old and extremely healthy and happy! Doesnt have any issues has great hips has a great temperament extremely friendly and loves small kids. I actually contacted the owner on multiple occasions and she has always been extremely supportive with questions ive had.

Read full review of Briarbrook Kennel
Update by Gsdlover89
Nov 03, 2018 8:05 pm EDT

Sorry I got him in 2015. Hit the wrong button and dont know how to fix it!

Hide full review
ComplaintsBoard
R
7:51 pm EST

Briarbrook Kennel Breeding german shepherd's with bad hips!!

We purchased 2 Shepherd pups in 2010. Went to her vet because we were concerned one of the pups had lost half his weight and was acting very lethargic. Her vet said he had a BAD case of worms and must have been missed when he wormed the pups. He wormed him and gave me a few meds and sent me on my way. I called Briarbrook and let them know what the vet said, they did apologize and offered me a new puppy. (of course I didn't want a new puppy, I just wanted this one to be healthy) I went back to their vet a few months later for their check up and the vet was shocked to see the pup, he commented to me that he couldn't believe this was the same pup, as he thought for sure the puppy I brought to him that day was not going to make it. Luckily he did. Now we have a new issue - this same pup, now a full grown beautiful male Shepherd at 5 years old, has been diagnosed with bad hip dysplasia. This is HEREDITARY! His parents are still being breed. Dam is Brynna and the Sire is Spade. DO NOT buy a puppy from them. Unfortunately we purchased 2 pups that day, we still have to have his brother's hips checked, hopefully he will fair better.

Read full review of Briarbrook Kennel and 2 comments
Hide full review
2 comments
Add a comment
R
R
Robin Basque
, US
Sep 04, 2017 8:44 pm EDT

I contacted this breeder about a shepherd puppy. She wanted one thousand dollars for an unregistered male and advised me she has never had any issues with hips so they do not bother with any health testing on breeding stock. I thanked her for her time and elected not to go and look at puppies. Too bad because the adults are beautiful.

T
T
TorqueC
, US
Mar 16, 2017 10:35 am EDT

Just for the record, this boys beautiful all black brother was just put down at 6 years old, diagnosed with lymphoma... All the Chemo in the world could not save him, we tried. Lasted 3 months after diagnoses.

ComplaintsBoard
B
2:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Briarbrook Kennel - Responding to complaints

I haven't addressed these complaints on this board, but would like to do so now. These are the true facts! We ARE a licensed facility by the state of NH. We are inspected twice a year by the state and have passed every inspection. We have also been inspected by AKC as required, since 1988 and have passed every inspection. Our puppies are sold with a health...

Read full review of Briarbrook Kennel and 6 comments

Is Briarbrook Kennel legit?

Our verdict: Briarbrook Kennel has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Briarbrook Kennel's position as a benchmark of trust and quality within its industry. Users and clients of Briarbrook Kennel can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Briarbrook Kennel earns 100% level of Trustworthiness

Perfect Trust Endorsement: Briarbrook Kennel achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Briarbrookkennel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Briarbrookkennel.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Briarbrook Kennel.

However ComplaintsBoard has detected that:

  • Briarbrook Kennel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Briarbrook Kennel has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
L
3:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Briarbrook Kennel Great Breeder

this is a very clean kennel with very well taken care of pups. bought a maltese from there before christmas and was very pleased with how clean it was. the puppy was also clean and healthy. we were allowed to visit with a few pups to choose which one we wanted.. we chose the smallest one, the lady we talked to said he had to stay an extra couple weeks because he was so small they wanted to make sure he was ready to go and wouldnt have any problems.. i think other breeders would have tried to just get him out of there even tho he was small.. it was perfectly clean and the pups looked great

Read full review of Briarbrook Kennel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Briarbrook Kennel Beautiful, Clean facility

I have read sooo many bad reviews of this kennel, and I hate that only the bad things are usually put online.. so I am going to tell MY EXPERIENCE with this business. I have been to Briarbrook Kennel multiple times now and everytime i have gone the facility has been clean! Of course it smells of dog, its a kennel.. there are dogs lol but it was very very cleaned and smelled way better than other kennels I have been to! The puppies I looked at, which were of all breeds and ages since my family and I could not choose what we wanted, were HEALTHY and social! Some of them were really outgoing and some of them were shy, but some puppies can be shy! NONE of them were afraid of us or the children.. The staff was also very nice and answered many questions we had.. there are other rooms connected to the one we visited the puppies in and they were open so we could see in and those rooms were also CLEAN. They have adult dogs outside, those were also CLEAN! We looked at German Shepherds mostly and one of the puppies was from another breeder, we were allowed to talk to the owner of the facility about the breeder he came from and the puppies parents etc... and she was very open about it all.. we also looked at the parents of the puppies that were born there and they were beautiful dogs! They were brushed, and smelled good... not like I expected of a "kennel dog". My extended family has also been there before and also has nothing but good things to say! Well, that is my experience.. I love my dog, Gunner, and will always be thankful to Briarbrook for him.

Read full review of Briarbrook Kennel
Hide full review
ComplaintsBoard
A
12:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Briarbrook Kennel False posts

I am appalled by what I am reading here. This couldn't be any further from the TRUTH! I have known this breeder and business owner for over 20 years. The facility is extremely clean. I know for a fact the adult dogs and puppies are allowed to play outside, as do the dogs being boarded there. There is a large fenced in play area in the back. Information posted here are nothing but lies. We also use the same veterinarian, he is excellent.! Go to the kennel and see for yourself before you pass judgement on this place. You would be very happy purchasing a puppy from them.

Read full review of Briarbrook Kennel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Briarbrook Kennel Puppy Mill

I am writing this not because not only am I an upset customer, I am doing this to save everyone from going to this Puppy Mill! They write adds in the Nashua Telegraph (which is where I found them) and they say that they are breeders of these dogs but they are not! When I got there to go look at Yorkie Puppies there were so many different breeds of dogs and they were all outside in the cold in cages or inside small rooms in cages all piled on top of each other. It upset me to see these dogs living in worse conditions than in a pet store! I put a deposit on my 10 week old Yorkie puppy who I fell in love with and wanted to take her from this place, I was told that she was breed there and would be able to go home in a week after the vet came to give her the shots. I called a few days after to ask what day they might expect to see the vet (being an excited 1st puppy owner) and if I could get a phone call when she was ready. I called again once 1 week hit because I was never given a call and they said she had already been ready the day before and they weren't sure why I wasn't given a call, I was disappointed I didn't receive a phone call as promised, but I was so happy to go get her. After signing paper work I was then told they were NOT the breeder and that she was exposed to many animals previously before coming to Briarbrook Kennel. I was NOT okay with being mislead and lied to! On the ride home she began to cough, and spitting up mucous! The night we brought her home we did not get to sleep because she coughed non stop and was crying while coughing and could not sleep. Every half hour for the entire night she did nothing but cough and spit up mucous. I immediately called the vet they told me to go to, and thankfully was able to see her first thing the next morning. When we went, we were there a total of 15 minutes! He spent barely any time with us at all which was disappointing and concerning. We now have had her on medicine for a few days and she has gotten worse. I will not be bringing her to their vet again even though it is at their cost because I do not trust what is going on here. I then called the women at Briarbrook Kennel and told her what was going on and there was no concern or empathy in her reaction! Any true breeder would of been concerned because true breeders care about their animals and want the absolute best once they leave and have spent time with them to have some attachment! She said in quote, "That is so weird because she was not coughing here at all". I don't know about anyone else but if she was coughing 15 minutes into the car ride home I think they knew perfectly what was going on! I then said, "I wanted you to know she officially has kennel cough on what YOUR vet said and that the other dogs she was exposed to should probably be treated as well." I received no response on this, she said, "Well I am glad you went to my vet because I trust him." Please save yourselves heart ache and get your innocent puppies somewhere else! It upsets me to have my poor puppy in such misery. The vet and the kennel both brushed it off like no big deal. I know a lot of people with dogs who never ever had their dog this way, and the ones that did get kennel cough, they kept the dogs a little longer to cure them before going home! This is my very first puppy that I bought, and thanks to Briarbrook Kennel, my first experience was an absolute horrible one and I regret not researching these people before! Please do not go to Briarbrook Kennel! Although, it makes me sad and these dogs should be saved! I hope my puppy gets well and has no future issues!

Read full review of Briarbrook Kennel and 3 comments
Update by AlishaJ
Feb 27, 2015 8:55 pm EST

COMPLAINT IS UNRESOLVED! It is now a year later and my dog is blind in one eye and losing sight in the other. My puppy was shipped from another state and resold by Briarbrook. Now she has genetic issues and she is only 1yr old! Had to get her teeth pulled due to not losing her baby teeth and now she is blind. I had no luck with my complaints. Even if her business is to be shut down it does not shut down her breeding. It only limits her. I can only hope word of mouth goes a long way! My dog is my child. Finding out today she is fully blind in one eye and will soon be blind in both breaks my heart. MY PUPPY SUFFERED A YEAR AGO AND IS STILL SUFFERING!

Resolved

I wrote an email to the owner Monique expressing my experience to her and she emailed me back as well as called and left me a voice-mail. I did call her back and we proceeded to have a conversation that lasted almost an hour. She was apologetic and had sympathy for the experience and expressed that that is not how she does business and wanted to do whatever was possible to fix it. We talked about her employees being talked to because I dealt with them and not the owner Monique specifically. She plans to talk to her employees and train them better in customer service, I explained how I would of been happier if they had done this instead of that and gave examples. She also told me that she will be purchasing air purifiers and whatever else necessary to help the kennel cough from spreading/starting. My experience with the vet however she was not even aware that I even went to see him the next day. I did call the kennel and spoke to one of her employees who failed to tell her I had called. I appreciated how the conversation went with her, and hopefully my puppy gets better soon and I can move on from here.

Hide full review
3 comments
Add a comment
A
A
Allie MS
, US
Apr 01, 2022 8:42 pm EDT

https://www.humanesociety.org/sites/default/files/docs/101-problem-puppy-mills.pdf

L
L
lovesdogs21
, US
Dec 09, 2013 11:29 am EST

You need to submit a complaint to the State Vet Dr. Crawford. What she is doing is against the law! Please contact me. I had a very similar experience!

S
S
slynn1
Orange, US
Dec 07, 2013 7:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It is hard to find a ethical breeder, but never purchase an animal from a breeder you are not comfortable with and does not take exceptional care of their animals. The parents should be on site, and the animals should be social and without many health issues. The problem with puppy or kitten mills is that queens and ### are over bred, not socialized, and not given proper nutrition or care. Many times unethical could care less about their breeding programs, and this results in genetics problems, shorten lives, unsocial puppies and kittens, and costing the owner thousands of dollars in vet care and special diets. That is if the animal even survives, or not given up to a shelter because of these issue or mechanized. I got lucky when searching for a Bengal kitten, and found an ethical breeder. It was a wonderful experience, and I love both of my felines. I had done a great deal of research of the breed, but had not done as much on a breeder. I am sorry about your dog's illness. It is a serious disease for a puppy because it has not developed a strong immune system. You have every right to be concerned because just like any URI problem, it quickly could have turned into pneumonia or other serious diseases. I hope your puppy makes a quick recovery. I also think you should find another vet. He should have taken your concerns seriously. Enjoy being a puppy parent!

ComplaintsBoard
L
7:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Briarbrook Kennel - Puppy Mill

Dont buy a puppy from these hacks. Picked up a German Shepherd puppy from this place, sent home with the wrong dog, a dose of antibiotics just in case it had kennel cough and then tested positive for Giardinia when I brought to my own vet for a health check. Unsocialized puppy, born and tossed in a chain link kennel until 8 weeks old and sold to familes a...

Read full review of Briarbrook Kennel and 29 comments
ComplaintsBoard
J
11:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Briarbrook Kennel Leak in the ceiling a lot of time

For 1 year and 9 months, I got a lot of problem in Briarbrook Apartment. After few month, the gas range for cook and the refrigerator was bad. Thus they changed the other old gas range and refrigerator after I complain 3 times. But it will be OK, if new residence in Briarbrook because they are renovating right now. But main problem is leaking in the ceiling. After 1 and 3 months in rental period, the ceiling of my master room was leaking water from up-stairs because of renovating. They said "It will be OK. We will be painting stain of leaking after dry water. " So that time, they was painting it. After 2 month, leaking one more time. I also complain to apartment rental office. They said "We will be painting the stain of leaking. Then it will be OK." Actually, the size of stain was 10 inch diameter. So I said OK. After 3 month, I got one more time leaking on ceiling between dining room and kitchen. It was 1 months ago from now. So I was complain to rental office. They said "It will be OK after painting." Acutall our rental remain 4 months. So I said OK because I will be move the other apartment. After 1 month, it was yesterday, I got leaking one more time at all of master room. After work, when I came in home, I got a lot of bad smell and some of sound in my master room. When I turn on light in master room, it was amazing. The 10 of hole is in the ceiling and maintain people was turn on there Fan and my Fan. Also they stand basket to get water from ceiling. Also my bed was wet becasue of leaking. I was going to rental office this morning. They said "It was broken pipe from up-stairs. We will be painting after dry water." So I was complain a lot about it. This one was not in one time. The rental office said they can not do anything. Also they said "If you want to move other unit, you can do. But you must pay $150.00 more per month because other units are already renovated." So I said "I can not pay that amount for movement other unit because of apartment problem. If you can do, please change unit without increase rental fee." They said "We can not do anything. But if you want to move other unit with renovated, we can give you same rental fee until current rental expired. After expired rental, you must pay $150.00. That means you renew right now with 15 months. Otherwise we can not do anything. If you want to move the other apartment, go there. The other apartments will be little bit expensive than us. That is your choice. We will be painting your ceiling in your master bedroom at monday." So I said "You gave us option for renew 1 week ago. It was almost same price now. If you can give us same price with renew option 1 week ago, I will accept move other unit. I can not accept your recommandation." They said "I am sorry. I can not anything. If you want to move the other apartments, go head. We can not do anything. We will be painting your ceiling on Monday." This is end of talk. Actually, leaking in the ceiling because of renovating is not my fault. It was apartment fault. But they don't want cover me. They want just move more expensive apartment unit then they want making more money. Actually now, a lot of bad smell in my house and I can not sleep in my room. I must sleep in living room. The Briarbrook Apartment management is very bad. They didn't think about their residence at all... never.. never...

Read full review of Briarbrook Kennel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Briarbrook Kennel customer service

Phone number

+1 (603) 435-9344

Website

www.briarbrookkennel.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Briarbrook Kennel?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Briarbrook Kennel Customer Service. Initial Briarbrook Kennel complaints should be directed to their team directly. You can find contact details for Briarbrook Kennel above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Briarbrook Kennel. Discuss the issues you have had with Briarbrook Kennel and work with their customer service team to find a resolution.