Menu
Brazzers Customer Service Phone, Email, Contacts

Brazzers
reviews & complaints

brazzers.com
brazzers.com

Learn how the rating is calculated

1.3 192 Reviews

Brazzers Complaints Summary

16 Resolved
176 Unresolved
Our verdict: If considering services from Brazzers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Brazzers has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Brazzers. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Brazzers reviews & complaints 192

Sort by:

Newest Brazzers reviews & complaints

ComplaintsBoard
S
6:34 pm EDT

Brazzers Scam

I agreed to give $1 for a two day trial and I got a monthly fee the second day of $18. And I do not know how to get a refund, there isn’t one on the site. I was completely unaware of the $18 put onto my card, it was false advertisement because what I saw was “only $1 free trial” please get me my money back. I can not believe that the biggest site scammed me.

Read full review of Brazzers
View 0 more photos
Hide full review
ComplaintsBoard
M
2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Brazzers monthly fee

I was charged in advance for a service I do not want, I was charged today June 23rd but I am not intrested in the sevice and I need my money back.
This is a way to scam people over the internet just giving them an email telling them they are going to be charged for a hole month without the cuatomers aproval. This is no ethical and it does not go with customers bet intrest.
My user name is Merlok1a and my email is [protected]@gmail.com. I do not want to file a complaint with the federal trade commision but if you do not solve my issue I will.

Thank you in advance.

David Merlano

Read full review of Brazzers
Hide full review
ComplaintsBoard
J
10:51 am EDT

Brazzers Payment

So I got a 1 dollar for 2 day trial on this site and now it's charged me 55$ 48$ 55$ and 38$ why is this? I hit the button stating I would only get charged 1 dollar a day for 2 days and then it would finish and they keep charging me and continue to take this money out of my bank which isn't right because I never clicked on something that says I that much money

Read full review of Brazzers and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
D
D
Dazzzz
, CA
Jun 22, 2017 11:47 am EDT

I have the same probleme i don't know what to do nobody is answering anything an Brazzer is complete frauding me !

ComplaintsBoard
Y
9:57 am EDT

Brazzers Unauthorized credit card charges

My money in the bank about 50 dollars were taken away which said that it was a monthly membership fee.

It was the Brazzerspremium $1 for 2 days Trial and I wasn't aware that they would charge me more after that like that.

I wish I can receive the money back and be able to prevent them from taking more money from my bank anymore. Please I'm not sure how to stop this madness!

Read full review of Brazzers
Hide full review
ComplaintsBoard
I
1:58 pm EDT

Brazzers I was billed twice for a payment of $39.99 for my account.

I only bought the 2 day trial for a Brazzers membership but then I forgot to cancel my account after that so I was billed $39.99 for the next month or so but the problem is that I was billed this payment twice today and I've never made any other arrangement for any other account using the payment services provided by Brazzers or other sites. I'd like to understand why it is that I was billed a total of $78.98 for my one account

Read full review of Brazzers
Hide full review
ComplaintsBoard
K
11:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Cancelling my trial

I have been trying to cancel my trial, but the website would not let me due to not being able to access my own account? Anyway, i went to the support page and found the link to cancel my membership but i still got charged 40 dollars. I do not wanna pay 40 dollars please! I would like to hear back from the company to get my money back. Also you guys need to fix the access to the account information.

Read full review of Brazzers and 1 comment
Hide full review
1 comment
Add a comment
S
S
SGold
, US
May 08, 2018 4:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, my name is Sophia Gold and I'm a class action attorney at Kaliel PLLC based in Washington, DC. (www.kalielpllc.com). My firm is investigating a potential class action against Brazzers based on their billing and autorenew practices. If anyone has any further information they would like to share, or if you're interested in potentially joining a class action lawsuit, please email me at sgold@kalielpllc.com. Thanks.
**Attorney advertisement**

ComplaintsBoard
O
6:36 pm EDT

Brazzers Brazzers

I had paid $1 for a day and without any warning from the website purchased an entire month of brazzers which I had no intention for. Many complaints have stated there was no button or link to cancel your account so there was no way of stopping this extra billing even if I had not clicked on anything. They scammed me out of my money and I will pursue to get back my hard earned money from these filthy degenerates.

Read full review of Brazzers
Hide full review
ComplaintsBoard
L
3:23 am EDT

Brazzers Member cancellation process

I might have come back again later, but have zero trust in them now! The process I had to go through to get this cancelled is surely not legal! There is no cancellation button on my account page, so I couldn't do this myself and then I was badgered by customer support to purchase other memberships when I asked them to cancel it for me. I hope they've actually done it.

Read full review of Brazzers
Hide full review
ComplaintsBoard
A
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers I only purchased a 2 day trial

I got a two day trial where I agreed to pay 1 dollar a day. 2 hours later I cancelled because I did not like the service and I was just charged for another whole month. I don't wanna pay 40 dollars for this and it is an unauthorized charge. I canceled a full 24 hours before the end of my membership. I canceled almost right away for Christs sake. so why was I charged and I went onto my account as well and I didn't even have membership. I want my money back.

Read full review of Brazzers
Hide full review
ComplaintsBoard
I
10:06 pm EST

Brazzers Brazzers premium account

I signed up for the 1$ trial of brazzars, I canceled the day after I created the account but was charged for a full month of usage. I didn't click on anything that authorized this website to charge me more then the 1$ and I would like to get my money back, I can't afford to pay 40 dollars for a 1 dollar product and I did not give permission to charge my account this much money

Read full review of Brazzers
Hide full review
ComplaintsBoard
F
10:14 am EST

Brazzers Membership

I bought a 2-day trial for €1 th 12/27/2016. After I watched my two videos I wanna cancel my membership the same day but when I called nobody reply after few minutes. I also send a email to the support but I didn't have an answer. The chat not working and I very angry. I don't want to pay for a month I just want to get my account deleted. This service is not perfect and mbi-probiller are useless they never reply.

Read full review of Brazzers and 1 comment
Hide full review
1 comment
Add a comment
S
S
shabupakuya
, PH
Aug 13, 2018 10:23 am EDT

I do not know how to cancel. I think I am charged for a wrong amount

ComplaintsBoard
K
10:56 am EDT

Brazzers 1 day trial

I singed up for a 1$ trial and then contacted by text to a representative saying to cancel it. I then find out months later that the person only canceled one of two accounts I supposedly signed up for. I call in to refute and they say I manually restarted the service even though there wa.

Read full review of Brazzers and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rana Mudassar
, US
Dec 31, 2016 11:13 am EST

i am join job brazzers

ComplaintsBoard
C
10:03 am EDT

Brazzers Charging without authorization

I singed up for a 1$ trial and then contacted by text to a representative saying to cancel it. I then find out months later that the person only canceled one of two accounts I supposedly signed up for. I call in to refute and they say I manually restarted the service even though there was no email confirmation and I have not been back to the site since.

I canceled it originally because they are crooks and now I find out later they are even more crooked than I originally though. Literally stealing money out of my pocket without telling me.

Read full review of Brazzers
Hide full review
ComplaintsBoard
J
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Membership

I signed up for the 2-day trial for only $1. Of course I knew that it would turn into a more expensive monthly membership if I didn't cancel it in time. Fortunately, I cancelled before the trial was over. Unfortunately, I was unscrupulously roped into a premium membership as well (the box is small and automatically checked). The premium membership is considered to be a second membership, not an upgraded membership. That's right, cancelling one does not cancel the other. That's also right, they have separate fees. Between the two accounts, I was charged almost $60 for a single month! As I reminder, I cancelled the non-premium membership before the end of the trial, yet I was still charged. I have contacted the billing company several times and asked for a refund, but they have still failed to give me a refund -- not even on the non-premium account. Instead, they tried to offer me months of their service for free. No thanks, I'd rather not deal with you slimy weasels again.

Read full review of Brazzers and 2 comments
Hide full review
2 comments
Add a comment
R
R
roarereere
, US
Jan 18, 2018 7:44 pm EST

Exact same scenario YELL LOUDER. DO NOT BUY THEY ARE BAD. EVIL I HEAR THAT THE EMPLOYEES GET GROPED

N
N
not_naive
, US
Jan 08, 2017 2:56 pm EST

I experienced almost the exact same scenario (Dec. 2016). The fine print is written to imply that if the trial membership is not cancelled, it will upgrade automatically to EITHER monthly membership OR premium monthly membership. It is an intentional mislead. They charge your CC for BOTH fees (39.95 and 34.07) every month. Luckily, I called ProBilling and threatened to involve my lawyer for false representation and credit card fraud. The agent cancelled both accounts and then tried to offer me 2 free months to continue my membership. I declined the offer. I want no part of such deceit. No porn is worth $75 per month. The agent assured me that no further charges would appear on my account. I saved the dialog for my lawyer and will initiate legal proceedings if any further charges incur.
SAVE YOURSELF THE HASSLE! AVOID BRAZZERS AND ANY OF THEIR AFFILIATE SITES! THEIR SOLE INTENTION IS TO RIP YOU OFF!

ComplaintsBoard
C
12:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Brazzers - Tricked me out of $25

I bought an year subscription to Brazzers, and tacked on to it was a Brazzers Premium trial that would automatically convert to a $25 monthly subscription after 1 day. I accept responsibility for missing that, but I feel it's a bit deceptive to add that to the checkout process automatically. They're counting on people not seeing that little check box (which...

Read full review of Brazzers and 6 comments
ComplaintsBoard
M
6:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Deduction more money

On the date 16 aug 2014 i bought some video from brazzers porn 1 day trial.So they cut usd 1.57 dollars .Then 26 aug 2014 they deducted usd 40.01dollars and again deducted usd 30.38 dollars.Still i do not know why. Please give me confirmation email in my addres

Read full review of Brazzers
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Y
10:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Fake services, stealing money

guys don't get fooled and subscribe to that fake website

I was fool and subscribed for the free 2 days trial,
Pictures and movies seems interested and extreme hot
And you can see the sentence which say that you can cancel with no charges at all during your trial period

But once you put your credit card details and you confirm your subscription ( 2 days free trial)
You’ll get disappointed of type of movies and limit access (you can watch 1 movie only)
So immediately I’ve canceled my subscription and received an email from them confirming that

2 days later I’ve received an sms from my bank stating that a purchase of 30$ were made via that website

So I’ve sent brazzers an email and found the below reply:
Start from the buttom:

Dear Member,
Thank you for contacting us. I actually see that you are being billed through another billing company called EPOCH. If you would like to have the time transfered over you will have to enquire with them.
[protected]
https://epoch.com/en/index.html
Please feel free to contact us if you have any additional questions.
Regards,
Keegan (ext 1134)
Billing support
[protected]

________________________________________
-----Original Message-----
From: XXXX
Sent: Sunday, January 20, 2013 9:28:56 AM
To: [protected]@probiller.com
Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

HI Krsytal

i've no idea how i got to that reel brazzers, ( never opened that website)
Subscription was made on for your website

but anyway if i cant escape that charges, i prefer to get transferred to brazzers instead of brazzers reel

________________________________________
Date: Sun, 20 Jan 2013 09:23:37 -0500
From: [protected]@probiller.com
To: [protected]@hotmail.com
Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Dear Member,
Thank you for contacting us, your accounts have been cancelled as per your request. No further charges will follow. I am showing that brazzers billed only for the trial but the add on account to brazzersreel upgraded and billed for one month access. If you wish, I can transfer the access to brazzers instead of brazzersreel.

If you wish to reactivate, I can offer you our following exclusive VIP rates:

1 Website
19.94 For 1 Month
39.94 For 3 Months (13/Month)
59.94 For 6 Months (10/Month)
89.94 For 12 Months (7/Month)
149.94 For 24 Months (6/Month)
499.94 Lifetime
2 Websites
59.94 For 3 Months (10/Month Each)
149.94 For 12 Months (6/Month Each)
LifeTime Add-On Membership only 69.94
When you have an active account to Brazzers, Mofos, Twistys, Babes or Wicked, you can add a second membership that will never expire as long as your first membership is active. For only 69.94! Available for Brazzers, Mofos, Twistys, Babes and Wicked

Kind Regards,
Krystal
Billing Support
Extension 1040
[protected]

Dear Member,

Thank you for contacting us.

Here is what happened: When you signed up to the trial membership to Brazzers, there was a secondary offer for a trial membership to a website called Brazzers Reel. This was presented in the form of a pre-selected checkbox. If left checked, and if the transaction is processed, the offer is accepted. Now if the trial membership is not cancelled separately during the trial period it converts to a full membership with a recurring charge of 29.97 every 30 days for Brazzers Reel.

Your membership was cancelled. You will have access to your account until 2013-02-19. No further charges will follow.

If you ever want to re-activate your account, you do qualify for a special rate for returning members:

19.94/1 month
39.94/3 months (13.00/m)
59.94/6 months (10.00/m)
89.94/12 months (7.00/m)
149.94/24 months (6.00/m)
499.94/10 years (4.00/m)

If you ever want to renew at these special rates, give us a call at [protected] and ask for Donovan, ext1026, or chat with us and ask to be transferred to me and I will make sure to serve you.

________________________________________

-----Original Message-----
From: XXXXXX
Sent: Sunday, January 20, 2013 9:15:37 AM
To: [protected]@probiller.com
Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Hi Matthew

last 6 digit are as follow: XXXXXX
User ID: Yallayalla
confirmation email below:

• Cancellation Confirmation: [protected]

***************** CANCELLATION RECEIPT ********************
This message is to confirm your membership cancellation.
Your membership has been removed from our billing database
and you will no longer be billed for the following product:

Site: www.brazzersnetwork.com
Member ID: [protected]
Last Charge and Date: AED 3.93 on 2013-01-17

Your membership to the website will continue until the end of the
term you have purchased, but you will no longer be billed for your
subscription. We appreciate the opportunity to help you.
Thank you for using our online cancellation service!
Let our highly trained billing support staff help you.

Contact us

Phone Billing Support
Toll Free: [protected]
Int. Tel.: [protected]

Email Billing Support
[protected]@epoch.com

Skype
Toll Free: [protected]

________________________________________
Date: Sun, 20 Jan 2013 09:11:27 -0500
From: [protected]@probiller.com
To: [protected]@hotmail.com
Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Dear member,

I was not able to locate the account. Please reply to this email with the following information: Last 6 digits of credit card on file, email address linked to account, log in name, member Id.

Sincerely,

Matthew
Billing Support

________________________________________
-----Original Message-----
From: yallayalla
Sent: Sunday, January 20, 2013 8:59:30 AM
To: [protected]@brazzers
Subject: brazzerssupport.com - :extra charges

hi
I've subscribed for a 2 days trial, and canceled during the first 5 minutes as it didn't meet my expectation at all.even that i've received a cancelation confirmation in same day, i've been charged after 2 days an amount of 30 Dollars.please advise,
Note : that even that you've already charged me a full month, I’m still at the trial account

Read full review of Brazzers and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Louisxy
Bethesda, US
Sep 12, 2013 8:11 pm EDT

I want a refund brazzers is the worst site ever

S
S
Sexy1
los Angeles, US
Jan 20, 2013 3:33 pm EST

wut were u on last nightnight

ComplaintsBoard
F
10:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Stolen money

I signed up for a trial account, which only gave me access to watch one video. Then I am billed for nearly $100NZD then next month. I have no way to access the account, and they don't recognise my email adress when I try to get a new password. What should I do, I want my damn money back.

Read full review of Brazzers
Update by Felipe Uchiha
Jan 01, 2013 10:31 pm EST

I signed up for a trial membership which only gave me access to one video despite their advertisements, the next month I am billed for nearly $100NZD and I have no idea why they have done this. I have no access to the previous account so they pretty much have just stolen my money without giving me anything in return. A complete scam, stay away.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
2:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Unauthorized charges

Upon first signing up to brazzers, I cancelled my membership so it would not rebill. A month later it rebilled anyway, so I figured whatever, I'll get a another month. I cancelled again. Another month rolls around I see another bill. This time my brazzers account is definitely dead, so I contact the company which handles brazzers payments, and they tell me I am being billed for "brazzersbox.com" which I have never heard of or logged into. They claim I accepted an agreement to be billed for both sites. They will not refund my money. I tell them they are stealing from me and they say sorry, have a nice day... It turns out that they have stolen $92 from me over a three month period. I have been billed for both sites since day 1.

Read full review of Brazzers and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Aplode1
, US
Aug 15, 2015 12:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There was a hidden offer when signing up for a free trial to include an additional trial to the sister site brazzerspremium.com. This charge was billed separately, not included at the total of the authorized charge that I placed, presumably to keep me unaware of it. The hidden offer then bills for $34.97 a few days later. I would like these charges reversed. This is an unethical practice of hidden charges.

This was at the beginning of August 2015

CID:7zc7gdvsppq08q6ygk

ComplaintsBoard
S
4:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Unauthorized charges

I also signed up for the trial and then immediately upgraded to a month with Watch My Girlfriend. There's a lot of 'bonus' content that if you click on, takes you to sites that you then unknowingly pay for. I have so far been charged about $130US for a transaction that I only agreed to pay $41 for.

I'm extremely pissed with these scammers. I'm never paying for a porn site ever again.

Not happy at all with these ###!

Read full review of Brazzers and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Majbobobobobo
Maseru, LS
Oct 31, 2023 12:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for only 7 days membership with the agreement of terminating the member ship after then now I am just being charged about 4 dollars with and interval of 1 dollars everyday... I tried canceling the member ship they had not allowed me to.. This is total fruat... No way to do business

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Brazzers contacts

Phone numbers

800 5566 0000 1800 634 549 More phone numbers

Website

brazzers.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Brazzers?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Brazzers Customer Service. Initial Brazzers complaints should be directed to their team directly. You can find contact details for Brazzers above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Brazzers. Discuss the issues you have had with Brazzers and work with their customer service team to find a resolution.