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12:05 pm EDT
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I signed up for a 1 dollar trial with brazzers and they ran me all over trying to cancel that it took me about 2 weeks to complete cancellation. By that time i had been charged the initial 1 dollar aswell as 24. 95 twice and 39. 99 twice so i ended up paying over 130 bucks for a 1 dollar trial. It's a total scam. I was charged 24. 95 as the membership fee and 39. 99 to look at content. It is a scam do not go to brazzers.

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109 comments
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joel goar
, NG
Sep 29, 2016 4:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

unauthorized credit card charges on 8th September, 2016.

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something random
, US
Mar 22, 2016 6:41 pm EDT

This company just IP banned me for complaining about fraud.

This site is a complete joke the probiller told me I was going to be charged with fraud over 1 months charges.. I can't believe this. I was just disputing the charge on my account. They told me they were going to have a big investigation over 24.96. That is ridiculous. I am reading that they have a deceptive business practice of a fine print box that you are charged 1 month. Give me a break who does that.

Someone should bring a class action law suit for this deceptive practice. Someone should raise a class action law suit against for this blatant theft.

class action law suit !

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sharon lovette
augusta, US
Oct 23, 2014 10:57 pm EDT

I order a 3 day trial for a doller an they keep taking my money 14ten 34. Cant get to fix it orlet me back to my account to take my crideit card off

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AMIT DODWANI
, IN
Apr 29, 2013 6:14 am EDT

helo i m join the network...

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Patrick Bateman42
, SE
Apr 05, 2012 9:05 am EDT

Signed up two days ago to find an old video, and although I signed up for a 1$ account it charged me more than that even initially. Cancelling the membership from the site doesn't work, and I haven't gotten any reply to my e-mail. Now the live video chat doesn't work either... No way I will call them over this stuff. This was the last time I pay for internet porn. Luckily I used a program that my bank requires me to use when buying stuff over the Internet, so they can't charge me anymore whether they want to or not. So those scamming ### can suck it down.

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hell_konrad
London, GB
Feb 13, 2012 1:40 am EST

thx for help. i have taken 1 pound trial (i was drunk normally i am not so stupid) and get phone call from bank that they attempt to take money about 26 pounds. will write again if something goes not like they said on forum (it is fresh what i am saying now). U have to go through their web site www_brazzerssupport_com and speak through live chat (that what i have done) and tell u want to pop out. I said i want to terminate my account with them and any payments which are associated with this trial. dont want to spent further any more money. they said they charge if someone no contact them as soon as possible and tell them that he want to pop out. i have changed credit card dont want to have more suprises. never know who have credit card details apart from bazzers now. Hope it will be 1 pound lesson for me. i own u guys especially "kevblade". good luck konrad

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imkz1
, US
Jan 10, 2012 2:02 am EST

HELP! made an account for brazzers yesterday and they have already taken 95 pounds out of my account when I DEFINITELY signed up for the 7pound subscription. SUCH A SCAM and can't afford to lose money like that. How do I get it back?

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jman33
Boring, US
Jan 04, 2012 11:13 pm EST

I bought the free trial then decided to upgrade for $40 a couple days ago today i go on and i can only watch trailers again and the support sucks i have been waiting 30 min and nothing has happend... not worth it

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NanKio
, IT
Nov 29, 2011 1:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Scam site, it happened to me as well. They charged the billing before the trial ended up. Completely a scam!

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Villy0
, DK
Nov 24, 2011 3:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is such a scam. Complete ###. I was charged for a lot of money as well.

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yoo1233
bbbbb, US
Sep 29, 2011 9:41 pm EDT

Ok so I did the whole trial BS that give u like 4 videos. Then from then on it seemed like a scam, I look at my bank statement online and seem to have no charges, not even the 1$. I call to make sure there is no tricks, asked specifically to cancel any types of charges what so ever to my card. They said they did. LUCKILY I did catch that little checked box before you submit the trial, so I am pretty sure I am not being charged anymore. Called 4 times just to make sure its canceled, and the last guy said "sir you called 3 times already, it is canceled" and assured me there will be no future charges. Can anyone help confirm this?

P.S. do not EVER purchase any ### from brazzers, and in general, if you ask me.

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kevblade
, SG
Jun 09, 2011 3:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

So i emailed vendo services to confirm the cancellation & they did reply saying it was done.. Hope that's the end..

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kevblade
, SG
Jun 07, 2011 2:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

wait a minute, that wasn't the confirmation email. I will wait for it and re-post here to see if the steps i took were the right one. Don't want anyone to be in the same predicament.

P.S. i will still have to pay about $1+ x2 = $3+ for the accounts that it automatically signed me up for.

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kevblade
, SG
Jun 07, 2011 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please let me help u.

jamesMan helped me and so shall I. The best thing to do for now is follow his advice. Log in to Brazzers > scroll down all the way > click remind me later on pop up > help > live support (where u can chat live) >
1. talk with support over a live chat and find out who ur biller is (mine was vendo services)
2. get contact details (better to get phone number)
3. call them up & provide details like email, credit card (ONLY 1ST 6 AND LAST 4 NO.S), name & user id for Brazzers.
4. make sure u tell them to cancel all associated bills with brazzers and ask for cancellation confirmation email.

I just got it done over the phone while typing this feeling mentally exhausted and I already see the confirmation email.

Sigh, Brazzers rocks but it's too tricky to get involved with. So unless u're filthy rich, try to give this a pass...

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jamesMan
, KR
May 10, 2011 12:04 am EDT

I was charged $2.95 and $4.95 for my $1 trial membership - the "Trial" account only grants access to a couple trailers. I believe that is a scam in itself!

As for cancelling, I logged into brazzers.com, then scrolled down. There's a picture that pops up and blocks the bottom menu. If you click "remind me later" it goes away, and you can click "help".

It offers a couple options, email support@brazzers.com, live support chat, and a couple of numbers to call. I opened up the live support chat. They didn't say anything and I waited two minutes until it timed out. I opened it up again and typed in "hello" - they responded pretty quickly.

I was then told that www.epoch.com was handling my account. I signed in to cancel the account, but also noticed a 'live chat'. I canceled my account, and asked in live chat to confirm cancellation. They told me that I had cancelled my brazzers.com trial, but the 'main site' was still active. (I did not see that from the panel I had access to), so I asked them to cancel it, and they said they did.

This was just 1 minute ago, so I am hoping I don't get charged $150 a week for a year or something.

Man, I can't believe I paid for something that's worse than any of the free stuff out there! Lessons learned.

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ccp-juniors
, DK
May 01, 2011 1:28 pm EDT

hey guys how DO you cancel it? i don't wanna pay for it anymore and now i don't know how to cancel it :/ plz helpp!

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jarkyjark
, US
Jan 11, 2011 12:07 am EST

I demanded a refund twice for this same scam and they would not do it.

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PewPew_guy19
Calgary, CA
Dec 14, 2010 7:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Lima.Michael18@Gmail.com

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PewPew_guy19
Calgary, CA
Dec 14, 2010 7:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, I signed up for the 2 day trial and got billed 40 dollars and then got billed another 29 dollars for the brazzersreel.com website that i didnt wanna sign up for so now im about to cancel my member ship its still on trial and hopefully i dont get charged 79 dollars for something i didnt use and if i do get charged i hope i get to atleast use the site after ive canceled it

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XaesiX
, US
Sep 12, 2010 6:59 pm EDT

I found the extra charge when I clearly unchecked the box, so I read up on this problem, and I decided to call them. To my surprise they were nice enough to take the charge off, I told them I even had a screenshot, which I did. Obviously they took the chance to throw additional promotions at me, but I declined respectfully, and that was that. I was talking to a Robert (Promotions ext. 2071).

For those people who did not uncheck the box, I don't know what to tell you. Whenever there's money involved you need to read the fine print. So don't throw the SCAM FLAG, too losely, people have become de-sensitized to that word.

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mdickin3133
horseheads, US
Jun 15, 2010 9:50 pm EDT

Same scam. Got me to girls were nice but will never c the money found out they were in montreal canada my next customers from canada in going to charge double mdickin3133@gmail.com{tow truck driver)

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austin33
Pickering, CA
Apr 05, 2010 12:36 am EDT

I signed up for brazzers.com recently and was charged the upgrade, I did uncheck the offer but later upgraded my account to view the content. If you guys normally sign up to porn sites you know that the trials don't give you much, that is why you either have to purchase a full membership or upgrade your membership. Sometimes we need to take responsibility for our actions, I know that when I sign up to a porn site have to spend that 1 minute using my mind to see exactly what im signing up for. Mistakes like these can be made all the time when we are not vigilant of the terms. Happy porn viewing!

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BoxofTruth
, US
Aug 21, 2019 10:39 pm EDT
Replying to comment of austin33

They are stupid scammers... I guess we don't think straight when our little head is the one doing the thinking.

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Mangani
Marshfield, US
Dec 08, 2009 5:31 pm EST

Same thing just happened to me. I joined from my iPod for a 1.00 free trial on December 3rd. I got two emails for two different memberships. One was to convert to monthly on December 5th, and the other on December 6th. I canceled my accounts less than 16 hours after I joined, on December 4th. I was charged 40.35, and just got off the phone with billing support. The lady would not let me talk, and when I asked to speak to her supervisor she said she WAS the supervisor. She said it is my fault that I did not uncheck the box. Regardless of the box, I canceled my account before the conversion date, and they charged my account the same day I joined for the $1.00 trial. My bank account says the payment was authorized on December 3rd, and it went through on the 4th. This is fraudulent, and completely illegal. This won't be the end of it.

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Thehalo
Mendota, US
Nov 23, 2009 12:31 pm EST

Agee... I uncheck't the bottom offer just to find out later I magically check it. I explained to customer service that I was 100% shure I uncheck't the box and he said he could not do anything about that and kept saying I checkt it(first of! It's already pre-check't). I ask't to talk to a manager, he said he was the manager! WTF! Such a large company and the managers answere the billing phone, bull ###. He explained I sign'd up for brazzers real aswell and hade to go their and cancel, they were a diffrent company. I explained he was still the one charging(billing me) and I was talking to the right person(aperantly not). I also explaind their is no link to the support page on brazzers mobile to allow people to cancel, I hade to google it. I then told him the cancelation page ask't what was the billing company and so I chose brazzers and it never said smithing about a diffrent website when it said I canceled my account and no more charges would occur. I told him if I canceled my account for that company(brazzers) and that company was still charging me, other website or not, I canceled the billing for their company which is the same company that charges you for the "other website". Even if they use the it's another website, the same company/department still charges you so canceling billing for brazzer as chosen on thle cancelation page should stop all billing from them! WTF.

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marcl
asdf, CA
Oct 27, 2009 12:59 pm EDT

The same thing had happened to me but they did refund me for the amount which they over charged me so no worries, they are legit!

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justinline
, US
Jul 10, 2009 3:47 pm EDT

Yes . . . I similar thing happened to me. I signed up for $1.00, then canceled within the trial time. They charged me claiming that there was a checked box that I chose to upgrade with. Thing is, the box is already checked on the page. You have to uncheck it. The language around the box is hazey and does not explain that you will be ###ed into paying a full month no matter what. Then the billing support was totally snooty and condescending. What a bunch of a-holes. I guess I asked for it in signing up for some sketchy porn ###.

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BoxofTruth
, US
Aug 21, 2019 10:37 pm EDT
Replying to comment of justinline

Me too! i got charged extra 18 dollars beside the 1 dollar trial... wtf... my money doesn't grow on [censored]ing trees >:( STAY AWAY FROM BRAZZERS