Bravofly
reviews and complaints

Bravofly's email confirmation is misleading and they don't indicate +1 day in their email confirmation. Hence I missed my flight and they refuse to help.
There is no service and their reply was, it is the passengers ' responsibility to check.
Thing is, I checked but because if their poor presentation in that stupid table, it gives misleading information on travel dates especially when there are huge time zone differences.
They have no compassion and no flexibility at all. We should not support such companies.

Bravo fly is a cam website. They promised me a ticket for INR 23186 however dedcuted INR 25850 from my account. You cannot reach them 24 by 7 and charge 6 EUR to make changes. for their own mistakes.

They are not ready to refund my full amount and asking for additional amount for cancellation.
My booking ID is [protected]

I am going to file a police complaint for cheating and forgery. This will ensure their company is punished in the court of law and also publicise their deeds in Indian media to ensure no one else is conned.

Hi,
I cannot find any email contact for customer service issues.
I booked a flight this morning through skyscanner. I had not realised that a subsidiary company was then used.
The flight is from melbourne to Christchurch on dec 10th. Booking reference DYNJIZ
I had done a lot of research to find the best flights and chose this flight based on the fact that it was the cheapest and I had believed baggage was included.
As skyscanner suggests I checked the Virgin Australia website and according to the website checked baggage is included.
So I proceeded with my booking.
Firstly I was surprised that at the end administration fees were added when skyscanner says no additional fees.
Then I received my confirmation email to say that hold luggage was not included!
I rang Virgin Australia to check this as (I) I had checked their website beforehand and (ii) nowhere through the booking process was it clear that baggage was not included. They confirmed that it is not.
I am extremely dissatisfied- I had spent a lot of time researching these flights and as we had originally wished to go to Queenstown and only booked these flights based on cost it is not satisfactory.
I believe that I was deliberately misled and this booking process is unjust, non-transparent and unethical.
I wish to have a full refund on these flights (in admin cost) as these flights are not the flights that I wanted and was misled into booking them.
I have contacted skyscanner, virgin australia. Both are telling me they cannot help.
I have tried to find an email for bravofly and instead have emailed advertising person.
I cannot believe that companies like this are allowed to operate.
It is against all customer service rights as far as I can see

Sent from my iPhone

I have only problems with the website www.bravofly.com.au. I booked the ticket through this company, but they overcharged me and provided wrong seat, but I paid additional sum in order to get this place. When I tried to get any help from the support team, the rude agent refused and told me that they couldn’t help me. They are unprofessional people and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

Warning: beware and do not book with bravofly. They came up thru skyscanner and I have regretted clicking their name ever since.

I have experienced the following scam and delay tactic from bravofly. My 9 digit booking id is: [protected].

I made a booking from 19 june 2014 for a return flight from hkg to syd on 4 july 2014 on skyscanner. On 27 june 2014 the airline informed me the flight was cancelled and I contacted bravofly for information. Your company offered me the option of a voucher or refund of my usd $457.90 and I chose refund to my credit card on 28 june 2014.

It has now been 3 months and I still have not received the credit to my account, despite emailing customer service (What a joke - bravofly seems to have none and care nothing about its customers) and calling your international and australian numbers throughout june, july, august and september. Each time the only response is that bravofly is waiting for the refund from the airline (Air asia x) and no update. On requesting that someone check with the airline to ensure it is indeed being processed and not lost (Since submission 3 months ago) , the customer service agent refused. Then she came up with other excuses (Such as "it is being handled by finance team which we have no access to") and took another 40 minutes of arguing on the phone to get her just to note on my account that I called and requested someone should follow up.

To date, I still have not received any refund for a flight cancellation that was not my request more then 3 months ago. I had to pay full fare with another airline (I booked directly instead of using bravofly) also. Bravofly are lightning quick to take your money but if any issues occur or the service is not delivered they do not return it, under the guise of 'waiting from the refund of the airline'. It has been 3 months to date which is unreasonably long and I still have not seen any refund of my payment. I think they are purposely keeping all the money which they never intended to return.

I would like to complain about the appalling service I have received from Bravofly. Why I bothered to book through them to save myself £2 I have no idea.

I booked my hen do flights flying from NCL-DUBLIN 19 JUL 2014 - 21 JUL 2014 through Bravofly. The airline is Ryanair. Flight reference CDPW3S.

The return flight had a schedule change from 9:45 am to 6:10 am - one of my passengers couldn't travel so I called Bravofly who said Ryanair don't refund. Bravofly suggested I call Ryanair directly - I rang Ryanair directly who agreed to refund this 1 flight which cost £58.82. This was on 14th July and they said funds would clear within 7-10 working days.

On 6th August there was still no sign of the refund so I rang Ryanair who confirmed it was refunded to a card ending - 2316 on 14th July. It is not one of my cards so I asked Bravofly if this is a Bravofly card and the operator said yes.
It's the 8th August and after emailing and speaking to Bravofly I still keep getting ridiculous responses telling me that Ryanair don't refund their flights. I have told them Ryanair have refunded to their card, given them their card number and have asked them if they can check their bank statement for this credit and refund it back to me?

I have to spoon feed these staff every second of the way and I am now £58.82 out of pocket. Could someone please look ino this and arrange for me to have the refund that I am due?

I get married a week today and this experience has soured the happy occasion that I am meant to be savouring.

False advertising. States on quote "Price includes agency fees of 0.00 €, per person per route DISCOUNT €80.00". Then when you fill out all the forms and names of people traveling, ages of the people, address, phone etc. at the very end when you have finished, it adds on 50 euro. Very devious. Just tell the truth from the beginning. I will not trust Bravofly in the future. Bravofly is an untrustworthy, underhanded company that should be avoided in my opinion.

Bravofly's reply to my review is untrue, as when I tried to book again to see, there is still no visible sign or mention of the agency fee being deducted only if Amex is used. Maybe they typed it in invisible ink. I suspect it is just another lie to palm the customer off just like in the rest of the reviews here.

The only time they will get in touch with you is when you complain online to sites like Trust Pilot. Otherwise it is impossible to reach them. I can't see Bravofly lasting very long.

2 months ago I got an email from ryanair saying my flight had been cancelled. i understand these things happen. I called bravofly, who i had booked the flights with and they said they would refund me for these flights within 2 weeks. 2 months down the line I STILL haven't received any refund. I have called on numerous occasions to raise a complaint and speak to a manager and Bravofly have point blank refused to pass me to a senior. The refund I am due will no longer cover the cost of the replacement flights...its disgusting customer service, especially when a week ago they said the money will be back in my account within 48 hours...obviosly this never happened. I will never use this horrendous company again.

Bravofly has credited my card without my permission and is refusing to issue a refund.

- I attempted to book a flight to Kathmandu through Bravofly 1 week ago.
- Credit card was rejected for unknown reasons at payment screen on their website (has never been rejected before and has been working perfectly since)
- attempted to book several more times, still rejected. All details of card 100% perfect.
- Gave up and book a different flight with another company
- Checked my card statement online and see Bravofly has charged me full amount for flight i tried to book
- No email or confirmation or anything was received, as of today 1 week later, still nothing
- Make complaint to customer service
- Recieve email 3 days later saying "We are pleased to confirm your flight is booked. You were sent an email... blah blah'
- Attempt to raise issue again, am now IP BLOCKED on their website and unable to use customer service form
- Have lodged complaint with my bank against charge as this charge is fraudulent and was made without my permission, no goods were exchanged etc.

To summarise:
- 1 week later, no refund, no eticket or email for flight they allege I have booked, am now blocked from communication with thier customer service.

My parents are due to fly today from Bodrum in Turkey to Bristol ready for my wedding next week. I booked with Bravofly for both their outbound and return flights back in Feb this year. Today I had my parents ringing in a panic because the flight details were 55 minutes earlier than the confirmation booking from bravofly. When I rang they were very unhelpful and rude, saying that it was not their fault but Thomas Cook. Surely if flight times change they should have updated my booking confirmation page. It wasn't until they then rang the airline and realised a change that they sent me through confirmation of the correct time. They said they have no management there for me to talk to and "what do i want, a voucher?!". They do not have a complaints department or apparently any way of me taking this further via them. I just hope that they have informed all other passengers in time.

I booked two Ryanair flights with Bravofly in January. I received confirmation and recently received a notification email to say I could check in online.

When I went online to do this it asked me for the email address provided at the time of booking. We used my partners email address. When I entered the details it said it was incorrect so I went back to the email from Bravofly to see if I was missing something. I noticed that the email they had registered was not my partners email, but a random email address containing his name. I tried it, and it worked, enabling me to check in. I was slightly alarmed by this and checked the email about our other flight. The same thing again; not my partner's 'actual' email address but a random email address containing his name.

I called Bravofly today to find out what this was all about and the man I spoke to was rude, abrupt and sounded like he couldn't care less. His English was also very broken. His words to me were "Yea...the agency sent that through so what can I do?"

I am absolutely disgusted by this and I am concerned about arriving at the airport to find there is some sort of mistake with our booking. It doesn't fill me with any confidence at all. This is the poorest customer service I have ever encountered and I will be doing my best to discourage anyone from using Bravofly in the future. Awful company - don't deserve the business.

weI have booked 2 Ryanair tickets a few weeks ago at Bravofly. When I tried to log on Ryanair website to confirm the flight, it failed and the reason was not clear.

After we arrived at the airport, we found out that Bravofly sent the wrong email address to Ryanair, therefore we had to pay 140 euros for additional service at Ryanair service desk. They also informed us to charge this money back from Bravofly.

Therefore I sent several emails to Bravofly and eveytime a new aftersales person handled my complaint, and the summary of their answer is "we will not be responsible for any issues, and that is on the online instructions"

This is very the first time that I faced such lousy service and unprofessional company.

I will recommend everyone not to book at this unprofessional company, Bravofly.

Hao Cheng

My daughter booked a flight to South Africa through Bravo fly. Subsequently they have cancelled the booking but have frozen the money in her bank account and it will only be released in ten days time. Calls to them cost 6 euros per 15 minutes and they cant be reached via e-mail. Please warn other potential users

To whom it may concern,

I recently booked a flight with condor, and I am very dissatisfied with the service, and treatment that I have been given. My flight is not until August 2nd, and that is over 4 months away. I first asked for a refund, which I understand is not always plausible or available, however, when I then asked for either a name change, or a reroute (or a voucher for condor) I was told that this was not possible.

It astounds me that over 4 months prior to the flight, I am unable to do this. I fully understand the reason why I cannot be given a refund, but why can I not be given a reroute or name change? With this, no money is being given back to me, and the money stays within Condor. I am outraged that this is the case, and would like to be told exactly why this is, and what's the best thing for me to do? I am not going to be able to take the flight, and it seems ridiculous to waste 300 pounds on something I am not going to use when someone else could take my place, or you could re-sell my flight and keep my money by giving me a reroute. It just doesn't make any sense.

Please advice me of my best next steps.

Thank you

I tried to book tickets on the website www.bravofly.co.uk, but my experience was terrible. I choose the place and date, but these scammers didn’t provide the number of light or any other info. They charged me immediately, but after several hours I got nothing. The customer services told me to wait for the confirmation email. Nothing. Total rip off.
The customer services team was also useless and refused to return money. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I booked a flight with bravofly flying with Tiger Airways from Bangkok to Perth via Singapore, Booking ID [protected] departing 31/08/2013.

I really hope that you can assist me in getting my long overdue refund. I have on a weekly basis been calling [protected] (Australian number) where I have spoken to the same man each time. Each time I call he makes up new excuses as to why no progress has been made with my refund. I have not only supplied a receipt but also a copy of my bank statement and I have emailed copies of these on numerous occasions to [protected]@bravofly.com and never once received a response having confirmed with the gentleman on the phone that it was the correct address.

Details of my complaint are: When I arrived in from Singapore from Bangkok on the 31/08/2013 I was told that my flight transfer was not as it was in my itinerary (15.50pm), it was infact booked to leave the following morning. I then was advised to speak with Tiger Airways customer service desk. I had to leave the departure lounge and collect my luggage and proceed to the customer service desk. They confirmed that I was not infact booked onto the 15.50pm flight as stated on my flight itinerary from Bravofly. They advised that it was a mix up on Bravofly's part and there was no way of transferring to the 15.50 flight and they only option was to book and pay for a seat on the 15.50 flight. As I was due in work the following day I had no other option but to purchase the new flight.

The amount was $296.00 Singapore dollars which appears in the statement as $259.84 Aus dollars.

When I initially called Bravofly following my return to Australia I was assured that I would received a full refund for the new flight once I provided a copy of the receipt. Having submitted both a copy of my receipt and my bank statement and still not made any progress six weeks later I’m sure you can understand my frustration. I hope you can help in getting my refund?

I bought a Turkish Airlines return ticket on 11th of June 2013 from Ankara to Moscow (12 October-16 October 2013) from "Bravofly". I had an e-ticket number and flight details from my purchase which is different than the one seen on Turkish Airlines webpage. They changed my flight details(they changed my Istanbul-Ankara flight time on 16th of October 2013) and e-ticket number without my permission. I e-amailed them but they did not solve the problem. I learned the change incidentally from Turkish Airline e-ticket page. (My name is "Selcuk Akin"-my e-ticket number is [protected] which is not unvalid)

I booked with Bravofly from Madrid to Melbourne.
Bravofly emailed saying they would send an email with confirmation
Bravofly then emailed saying they could not confirm booking due to security reasons with their system.
They also emailed saying they had withdrawn any funds form my bank

They had indeed withdrawn the money from my bank but had frozen it.

I have called them numerous times with call time adding up to a couple of hours or more.
Bravofly first refuse to fax my bank the details of cancelled transaction
They also refused every request to speak with a supervisor
The simple information i needed from them they were incapable of producing.
I was sent from department to department when all i needed was a clear and precise document indicating the cancellation of reservation to send to my bank.

I have never been more dissatisfied by a company.
I will never book through them again nor recommend their services

I will also be taking legal action if i do not get a sufficient response soon. 4 days is too long for almost $1500 AUD to be held

Dear Sir/ Madam,
The is a cover letter to support the evidence I am submitting for a refund from Bravo Fly a travel agent I have now discovered is based in Milan, Italy not London. I have been contacting them on [protected].
I have made over 30 phone calls and about 20 emails to their customer service, cancellation and scheduling departments and I have not had one satisfactory response if any.
They had a technical issue with their website and the flight I believed I had purchased for passenger Adi Noy was for the 11/06/13. However, when they emailed me confirmation of this, it had the date wrong, the 10/06/13. Now on the 10/06/13 day Adi Noy has a university exam so I would never have made this booking for this date. I immediately contacted them to find out how this had happened and to this day one month later, I have had no response and I wish to get all my money back and make the booking directly with El Al Airline before the price goes up. As of 11/05/13 the price for the flight I want is still the same.
The only contact I have had from them was on the 10/05/13 they have told me I cannot change the booking. This is a fraud and a lie as I have spoken to the airline and they say it is possible to change the booking and they are not fully booked.
Below is a summary of the dates and every effort I have made to communicate with Bravo Fly.
I have never been so stressed out and upset by a company and I still do not have the ticket for the flight I purchased leaving on 11/06/13 returning on 18/06/13 from London Luton to Tel Aviv on El Al Airlines:-

12/04/13
Booked flight via website. Email confirmation arrives and the date of flight is different to what I had clicked on and the date needed to be changed as the 10/06/13 was incorrect. I had selected 11/06/13.
13/06/13
I immediately called them to change the date and to enquire why the web site had done this. They informed me of technical difficulties and said they would email the change of flight confirmation. I also email the company (shown in my submitted evidence) the same request and information and state it is urgent.
14/04/13
I receive a quote for changing my flight to the correct day of 11/-06/13 but they have added a fee off 59 EUROS after telling me they had technical problems.
I respond:-
“ I should not have to pay an airline penalty. Your website did not function correctly. I selected the 11 th June but it processed it wrong. I only looked at 10th, then moved the sliding bar at the top of the screen to 11th then booked. It should not have processed 10th”

15/04/13
The next day I receive a confirmation they are looking into the problem:-
“Your request has already been read and forwarded to the competent office.

The fee regarding the change as well as he possibility depend entirely from he airline companies”
The above is emailed to me.
17/04/13
I write:- “You have not replied to my last email.
Please respond.”
It takes them until the 25/04/13 to respond to this particular email and all they say as you will see from the email history is :-
“Dear Jimmy Cornaro,

Your last email was forwarded to our complains department. From my experience if you need to modify your booking, you should go on with the change.
Unless you can prove that our site is not working properly it will remain the only option when it comes to change your booking.”
18/04/13
I still have no explanation regarding the technical difficulties and all I receive is this:-
“Unfortunately the fee regarding does not depend on us but airline company.
Your request has already been delt with and the fee is the final one as unable to confirm any changes without the penalty required”
23/04/13
They email me with a quote for the change in flight will be an additional 97EUROS even though the price on the website that day confirms the price is the same as what I paid on the 13/04/13. They have made up a figure and said it is the airline penalty.
I confirm via email AGAIN that I need this flight change confirmed:-
“Ok I will not be using your booking service again. Thank you.

Please can you change the flight to the 11/06/13”

To which they respond the same day “Thank you for your e-mail.

Your request has already been read and forwarded to the competent office.
It will be replied as soon as possible.”

24/04/13

I telephone to find out what is happening. They are very unhelpful and tell me to be patient and wait a few days until they email me confirmation.

25/04/13

I email:-

“My complaint now is this.
I asked a question to your customer service that I should not have to pay the airline penalty. I then received a quote for the change of schedule for about 50 euros. I then had to wait for your customer service agent to reply to me. When she did. I accepted that and said ok I will pay the 50 euros. Then she told me the quote will be emailed to me.
When it arrived it is now nearly 100 euros not 50 like the 1st quote! This is crazy as it is because I have waited for your company to answer my question and it took you so long, why should I now have to pay double for the change.
Now you either change it for the original 50 euros or please cancel my whole flight and refund me I full.
I need an answer today because it will cost me more to pay again with difference airline.”
And they reply the same day “I've forwarded your email to our change department.
They will contact you soon”
I HAVE HAD NO COMPLAINTS DEPARTMENT OR MANAGER CONTACT ME TO THIS DAY.
26/04/13
I email :- “If this takes any longer for your complaint team to get back to me the ticket price will go up even more! What can I do?”
No reply from them.

27/04/13

I Call again

29/04/13

I write:-
“I cannot change my flight until I have spoken to the complaints team. I have been waiting for a week to solve my problem and it is urgent because the price of my flight keeps going up.
It is urgent. Why has no body contacted me?”
No reply from them.

30/04/13

I Call again and write this email:-
“It has been one week and I still have not been contacted by the complaint department.
I deserve a full refund please.
This is the worst service of any company. You are treating me very badly”

01/05/13

I telephone to speak to a supervisor or manager and I am told this is not possible. I am advised by the call centre to write an email to the customer service team explaining the situation and they will contact me shortly. You can see my email of the 01/05/13 I do this.
“I have sent 10 emails and spoken to 5 customer service agents and nobody has answered my complaint. I have also waited 10 days for the complaint department to call me and everyday I email you.
This is unacceptable service.
I wish for a full refund of this booking due to the incompetence of your company and now I have waited so long for you to answer my question, if I change my flight it will cost £100 more than if you had answered my question earlier!
So please, I cannot speak to the same customer service people, they can't help me. I need a manager who can deal with this professionally.
This is urgent because I need you to refund me so I can by my ticket with a better company and it is becoming more expensive everyday.
Sincerely
James Cornaro”
They have not responded to this email yet and I have called many times to find out when they will respond and the call centre staff just laugh at me and hang up the phone or tell me they have no time limit to respond, it may be in one month or one year!
10/05/13
Cancellation request responded to saying they would give me 120.23 EUROS back.
I ask them not to cancel but to change my flight to the 11/06/13 like I asked nearly 1 month ago. They reply
“we are sorry to inform you that your ticket fare does not permit any change.
Therefore we cannot carry on with the requested booking change .”
To which I email back immediately “You have already said it is ok and I have spoken to the airline and they say it is possible.”
They have not responded to this email yet.This day I spoke to the London El Al Airline office and the customer service assistant confirmed they could change my ticket to the date I wanted no problem. But the travel agent had to call to make the change as my contract is with Bravofly not El Al.

On the 24/05/13 they have told me they will not change my flight because they took so long to respond they are not allowed to by the airline and they will give me 100EUROS refund for complete cancellation. I have lost 350 Euros because they couldn't answer a simple question within one month.

I decided to book a flight on Bravofly.com and there started the odyssey. The sent an e-mail hours later after I booked my flight telling that it has not been possible to confirm my booking because a problem occurred during security controls in our system that did not allow to proceed with the confirmation of your reservation.
Anyway I checked my card and I found out that they took money for the ticket and in my personal page on Bravofly.com the flight was in the area booking with refund.
I sent them a message to ask what I had to do, since I needed that ticket and I did not want to book again. They did not reply and today I booked a new flight. Then, when I saw that the previous flight was still there I decided to cancel this new ticket but again they took money from my card and now I have neither money nor ticket and nobody replies to tell me what to do.

P.S. I am in Austria and I cannot call any of those expensive telephone numbers of the Customer service!
I am really angry and I will never book a ticket on Bravofly!