Bravofly review: refund 9

My Booking ID for the complaint I posted above: [protected]

On November 19th 2014, at 1:48, I booked a flight through Bravofly at the price of 1, 070.12 dollars . Because I had to change the time and date of the flight, at the same day I called the Customers Service at [protected] and the person I talked to told me I'd better ask for a full refund (in form of a voucher) and use the voucher to buy another ticket for the time and date I wanted. He said I was entitled to the full amount because I was asking for the refund at the same day I booked the flight. So, I asked for the refund.

All the problem started when I received an email saying that a voucher of JUST 119.39 euros had been issued in my name. Then, I called the same number again to complain, and everybody I talked to told me that:

1) There was a mistake in the system/the person I asked the for refund with didn't register the full refund
2) I was entitled to the full amount
3) I should send this claim to claim-fly@es.customer-travel-care.com

I sent the email giving an account of what was happening and they replied still saying I was entitled to JUST 119.39 euros. I replied stating I had asked for the cancellation and refund at the same day I bought the ticket, and they replied with the same piece of information.

Today I called the Customers Service again and the person I talked to mentioned it was clear in his notes that I asked for the cancellation and refund AT THE SAME DAY I bought the ticket, and that he was going to talk to his supervisor to solve the problem. He asked me to wait for more 1 or 2 days.

I was just asking for a refund in form of a voucher, but now I'm really afraid of buying through Bravofly.com. How could I have all my MONEY back quickly?

I'm keen on filing a lawsuit against the company if it doesn't solve the problem as soon as possible.

Scammed out of €1172. Cancelled flight. They ask you to cancel by telephone. Then deny it was cancelled and confirm it was a no-show and that all money is deducted. Even though the give you back €85? when would they do that if it was no-show? disgusting

Below my frustrations with 'bravofly.com customer service'

But first the bravofly rating...

...the bottom of any services I have ever used...

Plain and Simple...

Pathetic!

Let's hope somone from bravofly will read on and act.

---

'bravofly' I am wondering why your customer service keeps
ignoring my emails since the 17.04.2014 asking to sort
out this mess created by bravofly?

The absurdity in short...

Firstly bravofly sends me nonsense confirmation of changed
booking dates.
Despite all the email confirmation by bravofly
customer service when I turned up at the airport in Bangkok
my name is not listed on the Qantas passenger list for the
flight from Bangkok to Sydney on the 17.04.2014.

Yes despite multiple emails from bravofly customer service
stating all was changed and is confirmed.
'bravofly' it is nonsense to confirm a change of flight from the
original flight if your employees just copy and paste original
flight details [original flight on the 05.03.2014] in an email
response on the 15 April 2014 advising me all changes
are confirmed for the flight on the 17 April 2014!

Why copy and paste old flight dates!

Not much competence here either.

Even Qantas staff at the counter at the airport gives up after
over 45 min in sorting out this mess and using my booking
number [protected] to retrace the changes from the original
dates without luck.

After that I am forced to ring the bravofly international number
from Bangkok airport on a public phone.
Mind you the public phone I am using at the
airport in Thailand allows call durations of 100 Bath before
it disconnects and one is forced to start over wasting another
100 bath because bravofly automated system is so slow to get
through but happily charged my credit card anyway in euro
on top of the 100 bath the public phone charged already!

Lucky me after the 6'th attempt and 36 EUR later I get through
to customer service in Europe.
[ and only 'EUR 6 VAT incl.' as stated on the www site per attempt
or 15 min whatever is shorter ! ]

So I advise the male person on the other end of the line I am on
a public phone and he needs to hurry up in fact better ring me
back on my Thai prepaid mobile number which I left with him.
Unlikely he wrote it down I would think.

I also left my reservation number [protected] with him and he puts
me on hold whilst trying to sort through the bravofly 'admin swamp'
and maybe get successfully in sorting out this obvious mess
bravofly created in the first place.

[By the look of it I am not the only one so far looking at all
the complaints not only in this forum.]

But no luck here either the 100 bath are used in no time and
the line is cut of once again and I am left where I was six attempts earlier...nowhere! No call back from bravofly either.
After another 4 attempts and 24 euro later I give up left only
with 2 choices.

Either continue via email an will have to spent an unknown
amount of time or days or weeks in Bangkok waiting around
till bravofly bothers to sort out the mess.
Or buy a new seat allocation on the flight to Sydney and sort
out the compensation with bravofly later.
Extremely frustrated by above events I decided to buy another
seat allocation on top of the one I already had paid for but bravofly
could not be bothered to coordinate with Qantas in the first place.

Hello bravofly is anybody going to respond to my emails?

Kurt

jessking did you ever get successfull?

I am still waiting on action from bravofly for ripping me off as well.

Unfortunately the bottom of any service I have ever used.
Plain and Simple...
Pathetic!
Let's hope 'bravofly' CS will read and start acting.
'bravofly' I am wondering why your customer service keep
signoring my emails since the 17.04.2014 asking to sortout this mess created by bravofly?

The absurdity in short...
Firstly bravofly sends me nonsense confirmation of changed
booking dates. Despite all the email confirmation by bravofly
customer service when I turned up at the airport in Bangkok
my name is not listed on the Qantas passenger list for the
flight from Bangkok to Sydney on the 17.04.2014.
Yes despite multiple emails from bravofly customer service
stating all was changed and is confirmed.
'bravofly' it is nonsense to confirm a change of flight from the
original flight if your employees just copy and paste original
flight details [original flight on the 05.03.2014] in an email
response on the 15 April 2014 advising me all changes
are confirmed for the flight on the 17 April 2014!
Why copy and paste old flight dates!
Not much competence here either.
Even Qantas staff at the counter at the airport gives up after
over 45 min in sorting out this mess.
Using the booking number provided by bravofly [protected] to
retrace the changes from the original dates but no luck.

After that I am forced to ring the bravofly international number
from Bangkok airport on a public phone.
Mind you the public phone I am using at the airport in Thailand
allows call durations of 100 Bath before disconnection and one
is forced to start over wasting another100 bath because
bravofly automated system is so slow to get through but
happily charged my credit card anyway in euro on top of the100 bath
the public phone charged already!

Lucky me after the 6'th attempt and 36 EUR later I get through
to customer service in Europe.[ Yep only 'EUR 6 VAT incl.' as stated
on the www site per attempt or 15 min whatever is shorter ! ]
So I advise the male person on the other end of the line I am on
a public phone and he needs to hurry up in fact better ring me
back on my Thai prepaid mobile number which I left with him.

Unlikely he wrote it down I would think instead he puts me
on hold this incompetent person.

I also left my reservation number [protected] with him ...and
all he does he puts me on hold [great...] whilst trying to sort
through the bravofly 'admin swamp' and maybe get successfully
in sorting out this obvious mess bravofly created in the first place.

Starting to wonder if this is done on purpose by the look of it
as I am not the only one so far looking at all the complaints
not only in this forum.

But no luck here either the 100 bath are used in no time and
the line is cut of once again and I am left where I was
six attempts earlier...nowhere!
No call back from bravofly either.
After another 4 attempts and 24 euro later I give up left only
with 2 choices.
Either continue via email an will have to spent an unknown
amount of time or days or weeks in Bangkok waiting around
till bravofly bothers to sort out the mess.
Or buy a new seat allocation on the flight to Sydney and sort
out the compensation with bravofly later.

Extremely frustrated by above events I decided to buy another
seat allocation on top of the one I already had paid for but bravofly
could not be bothered to coordinate with Qantas in the first place.

Hello bravofly is anybody going to respond to my emails?
How many more customer are you going to rip-off including myself?

Kurt

Attn: 'bravofly' customer service
First things first the 'bravofly' rating.
Unfortunately the bottom of any service I have ever used.
Plain and Simple...
Pathetic!
Let's hope 'bravofly' CS will read and start acting.
'bravofly' I am wondering why your customer service keeps
ignoring my emails since the 17.04.2014 asking to sort
out this mess created by bravofly?
The absurdity in short...
Firstly bravofly sends me nonsense confirmation of changed booking dates.
Despite all the email confirmation by bravofly customer service when I turned up at the airport in Bangkok
my name is not listed on the Qantas passenger list for the
flight from Bangkok to Sydney on the 17.04.2014.Yes despite multiple emails from bravofly customer service
stating all was changed and is confirmed.

'bravofly' it is nonsense to confirm a change of flight from the original flight if your employees just copy and paste
original flight details [original flight on the 05.03.2014] in an email
response on the 15 April 2014 advising me all changes are confirmed for the flight on the 17 April 2014!Why copy and paste old flight dates!Not much competence here either.Even Qantas staff at the counter at the airport gives up after
over 45 min in sorting out this mess and using my booking number [protected] to retrace the changes from the original dates without luck.After that I am forced to ring the bravofly international number
from Bangkok airport on a public phone.Mind you the public phone I am using at the airport in Thailand allows call durations of 100 Bath before one is disconnected and one is forced to start over wasting another100 bath
because bravofly automated system is so slow to get
through but happily charged my credit card anyway in euro on top of the 100 bath the public phone charged already!
Lucky me after the 6'th attempt and 36 EUR later I get through to customer service in Europe.
[ and only 'EUR 6 VAT incl.' as stated on the www site per attempt or 15 min whatever is shorter ! ]
So I advise the male person on the other end of the line I am on a public phone and he needs to hurry up in fact better ring me
back on my Thai prepaid mobile number which I left with him.Unlikely he wrote it down I would think.I also left my reservation number [protected] with him and he puts me on hold whilst trying to sort through the bravofly 'admin swamp'
and maybe get successfully in sorting out this obvious mess bravofly created in the first place.
[By the look of it I am not the only one so far looking at all
the complaints not only in this forum.]But no luck here either the 100 bath are used in no time and
the line is cut of once again and I am left where I was six attempts earlier...nowhere!
No call back from bravofly either.
After another 4 attempts and 24 euro later I give up left only with 2 choices.
Either continue via email an will have to spent an unknown amount of time or days or weeks in Bangkok waiting around
till bravofly bothers to sort out the mess.
Or buy a new seat allocation on the flight to Sydney and sort out the compensation with bravofly later.
Extremely frustrated by above events I decided to buy another seat allocation on top of the one I already had paid for but bravofly
could not be bothered to coordinate with Qantas in the first place.

Hello bravofly is anybody going to respond to my emails?
Kurt

I am extremely disappointed and frustrated with the service I have recieved from yorself at bravo fly. Never before have I been so insulted and treated in such a manner, especially from a company which I am paying.

On the morning of Friday 21st December I booked two sets of flights to Tenerife, a group of 9 and a group of 2. All together totaling 11 people. I was sent a email within hours confirming the group of two and one cancelling the group of nine due to a price inscrease. I then immediately called bravo fly to cancel the group of two booking as they for obvious reason wouldn't be travelling alone.

I have dealt with a numerous amount of members of staff and no one has been able to give me a clear answer or simply give me my money back for the two bookings. I have been shouted out, falsely put on hold for a manager and had the phone cut off on me. I have been told to contact my bank as it is no longer their problem and I have been told the refund has been put through as urgent and then days later been told that they would be doing the same thing.

This company is absolutely unprofessional and there is a clear lack of common sense from its members of staff. I shouldn't feel like I am having an argument with someone in order to claim back something which is mine.

I simply would like my money back now! I am tired of speaking to incompetent members of staff .

I found a good deal to travel from Venice, Italy to Bogotá, Colombia. It was my first time using Trip Advisor. I click the selection ticket and it took me to the BravoFly browser, I have good comments from my friends using Trip Advisor so I just bought the ticket. Then, I received this email from them the 29 of March 2013:

"We have received your request. We are awaiting confirmation of the outcome of your booking and we will update you on the progress of your booking as soon as possible."

Of course, It sounded weird that after giving my credit card info I was still waiting for confirmation of the outcome of my booking. So I went online to check who is BravoFly, and it turned out to have very bad reviews from people using it. In my case I got the following email some hours later the same day:

"we regret to inform you that it has not been possible to confirm your booking with reservation number [protected] because a problem occurred during security controls in our system that did not allow to proceed with the confirmation of your reservation.

We kindly inform you that we have already provided to cancel the payment order that you made. Shortly you will receive a further communication with all the details."

Of course, I started to face the very problems that mentioned about by BravoFly by other users. So, despite they canceled my booking, I then received an email telling me that they didn´t charged the money. It was a weird email, without any signature or responsible name to find out about the refund of my money:

"We inform you that your credit card was not charged, the price of the ticket was temporarily reserved on your credit card. This operation was cancelled with the cancellation of reservation.

The amount that you would have had to pay was in fact simply"

So the money was in fact simply... simply what? stolen? I waited four days during Eastern holidays to call to my bank. The money was credited to BravoFly and so far I haven´t received the refund. The money for which they say they didn´t take was actually debited from the account. I called to BravoFly to discover I have to pay 6 euros to state my complain. They told me I have to wait between 7 to 10 days to get my money back. Quite a different message that the one stated in their email.

This is not the first complain by users of BravoFly fraud, they cannot deliver the prices they are advertising. I don´t understand what is the gain of that company and I hope my money really get refunded soon. But what I don´t agree is why TripAdvisor accepts to have BravoFly among their booking options. What is the business behind this kind of behavior?

I would be interested to know how you intend to take legal action against them? We are owed> £1000 but they haven't even bothered to reply to our complaint