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Bravofly / customer rip off

1 New York, NY, United States

So today I called to confirm a reservation I had received back in 26 Jan 15 for my flight leaving on 10 Jun 15 at 1125. We were getting ready to leave for the airport and could not find my flight leaving out at 1125. When I spoke to john dall who he said his name was and could not spell it out properly on the phone, said they had sent another email out stating the flight was changed. After I told him I never received the email he hung up on me and every time I tried to call back they automatically would hang up. BRAVO FLIGHT IS A COMPLETE RIP OFF THEY ARE RUDE HAVE NO CUSTOMER SERVICE DO NOT USE THEM!!!

Did some extra research and found that they do this on a regular basis!

Dear Robert Stearn,


We would like to inform you that the schedule change has now been confirmed on your reservation with Booking ID [protected].


For your reference, please find below the new flight details:


Outbound
Reservation code: EDND57
Airline: Virgin Atlantic Airways
Flight number: VS 0043
Class: Economy
Departure: London Gatwick S, Wed 28/01/2015 11:20
Arrival: Las Vegas McCarran Int. 3, Wed 28/01/2015 14:05

Return
Reservation code: YOH4F3
Airline: Delta Air Lines
Flight number: DL 0371
Class: Economy
Departure: Las Vegas McCarran Int. 1, Wed 10/06/2015 11:25
Arrival: New York J.F.K Int. 4, Wed 10/06/2015 19:24
Reservation code: YOH4F3
Airline: Air France
Flight number: AF 3662
Class: Economy
Departure: New York J.F.K Int. 4, Wed 10/06/2015 20:30
Arrival: London Heathrow 3, Thu 11/06/2015 08:45


PASSENGER/S:


Sarah Buehrer
Amelia Buehrer

new tkts:
932-[protected]
932-[protected]


Please do not hesitate to contact us should you need further assistance with your booking: +[protected]* (24/7) or [protected]**(from Monday to Sunday, between 8.00am and midnight, GMT). To see if a local number exists in your area, please check the end of this email.


-----------------------------------------------------------------------------------------------------------------------------------------


Please feel free to contact our customer service for further assistance at below number: [protected] (max call cost costs depend on the provider)/min. VAT included from landlines, other networks may charge higher costs) Monday to Sunday from 8:00 to 24:00 (London time).


Best regards,


Customer Service Team
BravoflyRumboGroup

*Worldwide, 6, 10 Euro/call VAT incl. (only Mastercard and Visa credit cards are accepted).
**National landline number, costs depend on the provider.

USA - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (EDT)
CANADA - [protected] / 1, 49 CAD/min VAT incl. / Mon - Fri, 9am - 6pm (EDT)
AUSTRALIA - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (EST)
SINGAPORE - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (SGT)
DENMARK - 901 09 097 / 1 DKK /min VAT included / Mon - Fri, 9am – 6 pm (CEST)
NETHERLANDS - [protected] / 0, 50 € /call VAT included / Mon - Fri, 9am – 6 pm (CEST)
INDIA - 0091 [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am – 6pm (IST)

Sa
Jun 10, 2015

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