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Brands on Sale - Cerritos, CA / Product was never shipped!

1 United States Review updated:

Purchased a fathers day gift on 6/12/07 via ebay. The product wasn't shipped until 6/20/07 and was shipped to the incorrect address. Customer service does not answer emails and claims they can only take instruction from paypal (a 3rd party) and cannot correct an order when informed by the customer and will not contact Paypal regarding an incorrect order. If you call customer service, you may have to wait in excess of 30 minutes before reaching a representative. I would never do business with Brands on Sale again.

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  • Ds
      21st of Aug, 2009
    0 Votes

    We had a similar experience. Ordered through ebay and paid via paypal. Our product, although sized big, was too small, so we requested a refund. We got an RMA, returned the item, but never got the refund, even after several calls, emails, and letters. BUYER BEWARE!

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