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Branch Banking & Trust Company / BB&T / online banking customer service

1 United States

My mortgage account was locked by YOU because someone other than me was attempting to log in. I called customer service to unlock account and was refused because I didn't provide address associated with account on 1st try - I explained that I have moved 4 times in past 5 years and provided 5 different addresses!
Was told that I would have to DRIVE from my home in NJ to Florida to meet with someone in person!
Are you Kidding me!!!
My account was hacked, then YOU lock me out, than tell me to drive 1500 miles.
This is a mortgage account !!!
You can call me to CORRECT this situation and apologize for your inept customer service.
Chris Trick

Nov 24, 2018

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