Brake Team
reviews and complaints

Brake Team was ordered to pay a $65, 000 fine in Nevada after the Attorney generals office (and a few undercover news investigators) found Brake Team employees pulling a similar scam. Brake Team has been closed down for several months.

My experience with them is the same as many others. After they told me that I needed new drums and rotors (because they claim they were able to measure the drums down to a thousandth of an inch) they installed new rotors, brake pads... etc.

When I got the car back, one of the rear brakes made a heavy slapping/thumping noise. One of the two rear drums that they installed was the TOTALLY WRONG PART! I find it AMAZING that they claim my brakes were bad because the precise readings of their instruments determined they were bad... but couldn't see that an obvious noise and wrong part was installed.

When I returned to the Brake Team location, they refused to repair it. I went to a second Brake Team location that also 'put me on hold' (repairing cars for paying customers that came in after me). I finally took it to a third Brake Team location that repaired the problem. The mechanic working at that location indicated to me that he was leaving the company because of their reputation for doing similar things.

I left my car with Brake team for changing front brakes. They said that they will call me after they assess. I didn't receive any for the nexst 4 hours. I called their multiple time and no one was picking up. I called their main office and they said that he will have the manager call you. No call for another hour. And when I finally recieved the call, the manager was so rude as if he doesn't care and rather than aplogizing for the situation, said if I don't want it then he will put the old pads back.

This is not the kind of service one expects. If the manager of the store is insane, I don't know what the employees do there.

I also was an employee for Brake Team. This company was run by a bunch of used car sales men. The owners knew nothing about fixing cars. The regional store manager and lead mechanic is from Mexico, is not ASE certified and has no management training. He also does all the hiring, so that’s why all his friends and friends work there. Sometimes I would be the only person at a store that could speak English. If a car is taking too long to fix and the store is busy the managers would pull the so-called mechanic off the job and put them on other cars. This is why some people’s cars would be there for days if not weeks. I have a whole lot more deep dark info I could share but I’ll leave it at this. Even though I had bills to pay and not much money saved I was too embarrassed to keep working there and had to walk. I feel sorry for anyone who walks into that place as a customer or employee.

Sorry for the poor grammer and misspells.

I had the unfortune of working for these people. I came to work for them as a manger and walked in to run my store for the first day and had to deal with four warranties from a single shop in one day. the mechanics i had in my shop had literally never been a mechanic before they started at this cfompany only a couple months before. I was shocked and needed the job so i got them to get me atleasty one differant mechanic. i had ran several shops in my life and i would see more warranties at there shops in a week then I would see at a reputible company i had worked for in the past in six months. It was embarrassing to be apart of that company. They hire elegal immagrints for a fraction of what a normal shop would pay. a majority of the mechanics in all there shop i would not rate as a level c mechanic and only three a ase cetified in 11 stores. I go out of my way to warn people brakes save lives and they are the most umperfessional company I have ever seen. They just give alot of stuff away to shut up customers cuase there company goal is to get car count for buisness resale look at what the owners now have done before. my experciences as a employee were almost comical. I had mangers cover my store on my day of that they hired that had never worked on a car or ever been in the automotive field before but hes a full service shop manger? if you got a pulse and a screw driver you can work at brake team. It will be only a matter of time before this new brake team burns like the last.

Man, I had almost the EXACT SAME EXPERIENCE. Brake Team quoted me $519 when I came into their store off the $88 special. I said I wanted to go somewhere else and they put my car "back together." Immediately, my breaks were acting funny. I drove directly to Les Schwab where they said that the pads were incorrectly put on. I called Brake Team to complain and they said they would lower their quote by $100. First of all, why would I trust them after that? Secondly, Les Schwab quoted me $320 for the same service. Don't go to Brake Team... save your money and your brakes!

i had almost the same expierience with brake team i went in for the 88 dollar special they had going and of course after the inspection they quoted me $550 for new rotors calipers and pads i then took a minute to call les schwab and see what they would charge they quoted me $360 for the same service without brake team knowing i called les schwab i told them i would be in later they pushed the price all the way down to $385 i still decided to go with les schwab so they put everything back together and told me to give them a call tomorrow no more than a half mile away from brake team i was stopping and the brake pad fell off of the car and i had no braking power luckily enough to stop the car eventually and not hit anyone else or anything else i called brake team back to see if they could do anything and they said i need to find a way to get the car back in even though it had no brakes now so they could "correct the problem" i told them they have worked on my car far too much already. i was able to get the car to les schwab that was a block away and have them do the job right. BRAKE TEAM SUCKS!

They are lying to you. This company did not change ownership. The "owners" have been shut down by the Attorney General in both California and Nevada. Contact the Attorney General and ask them to shut Brake Team DOWN!

Same thing happen to me! DO NO GO TO BRAKE TEAM!

I paid about $11 for some very good quality brake pads for a Dodge Dakota pickup. You got ripped off big time. Their cost was very low. They sound just like the Brake Chek chain in Houston. Before you know it, you've spent hundreds of dollars and you're still driving a dangerous vehicle. You can hardly trust anyone anymore.

Kim, you don't say what type of truck you have-whether it is, for example, front or four wheel drive, but it sounds as if you were charged for front and rear brakes. I read a book by a mechanic a couple years ago and got some good pointers from it, as well as some help learning about maintaining my car from friends with experience. Anyone that has an "offer" that goes way up after they inspect your vehicle-that is the signal to GET OUT of there, in most cases. When they badmouth the previous work the way they did, it sounds another alarm. Could be true, but scare tactics are common and it's a way of building a "friendly" relationship with the "customer". To make a long story short, I change my own brakes these days. Good pads run about $40 a pair. You might need to take the rotors off and take them to a shop to have them turned, but if maintenance is done reasonably, they should be ok. I've never had to change my rear brakes; I have front wheel drive and the majority of braking is done by the front brakes (if I let them go, the rears would have to pick up slack, and they do some of the work, they just don't wear as fast). Add some money for brake fluid, lubricants and minor incidentals and really, you shouldn't pay more than say, $300 AT THE MAXIMUM for a professional to do fronts and rears, with new rotors. You could do the job yourself for around $50 - 150, depending on parts or work you need done. I've been through what you have-but I now have a Haynes manual for my car, and you can check labor time at the library. I learned to do my oil and fluids, tires, brakes, belts and a few other things. It's a bit hard sometimes, but very well worth it. Find a mechanic you TRUST and stick with them. Also, most reputable shops or mechanics won't charge (or much) for looking the vehichle over to get an idea of what needs to be done. If you get a high estimate and your car is drivable, get out and check it elsewhere. Tell them you have to wait 'til you get paid, if you're a pushover. Don't let anyone talk you into signing up for in-house credit or leaving the vehicle (believe me!). Hope this helps for the future.