Brake Masters
reviews and complaints

Went to Brake Masters to have a headlight installed. They installed it correctly but charged me $150.00... I just thought they were expensive. I trusted them. Needed another one changed, and brakes inspected. They did everything but install the light. They said none in stock. Good thing... because I had waited 2 hours already. Went to Walmart, their best head light was only $25.00, and they charged me $10.00 to install... Total was $47.00. I stopped by brake Master's to ensure I had the price quote correct and was advised to have the lights installed It would be $250.00. $250.00? I been doing business with them for several years but after this experience. I will never do business with them again.

Took my Truck there for service and now my engine cover is missing. The location Brake Maters #131 closed so they tell me there is nothing they can do. Wrong way to deal with customers service. Because my service was 6/16/22 Tim from customer service said it was too long ago for them to do anything. Well my Truck doesn't need a oil change but every 10 thousand miles. Haven't driven that far yet.

Do not waste ur tijme and money at Brake Masters. They are Masters at Breaking things and causing more problems. If you bring a coupon for services that they honor they will "find" other ways to make money off of u and they do not fully honor coupon services. They are masters at telling you the problems that ur car has but they do not work with you and be honest and actually show u the problem. Do not leave ur vehicle unattended with them either. ANy "extra" time they have turns into extra problems or things missing by the customer. They charge u at least double the price for parts so they can keep supplying those Brake Master key chains and black uncomfortable chairs and unclean bathroom. WHere do these people go to school?

I have been a customer at Brake Masters for years. I really love the service I get when I go there. The one I go to is in Tempe Arizona. I only talk to one guy there. His name is Cody. He is an amazing and incredibly honest employee. Whenever there is something more than just an oil change that needs to be done with my car he will tell me honestly, tell me when I should have it fixed and what it would cost me. He never tries to get me to buy that repair right then if it isn't warranted. He ALWAYS gives me options. He is so knowledgeable that I trust him and only speak to him when I go in. Especially considering that the other manager is not as friendly and definitely pushy.

I am not sure what the mechanic's name is that actually does the work on my car, but he is a quite shorter guy. Looks like he may be Asian. He does an amazing job and I have never had any complaints. He gets my car in and out in remarkable time.

Thank you Cody and Brake Masters!

I was recently at brake masters on July 16, 2010 an employee stated i need parts for my car and the manager was over heard telling his own mechanic it was to late i already made the sale and it is not his problem if the part went out. like i would be pissed off to spend 40 dollars more rather than loose my life ! thank you very much Rich Gerber and brake masters crew

my life is worh much more than your pressious time . 4540 tropicanna ave las vegas nv . Go visit them and tell them to get screwed.