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The Bradford Exchange
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www.bradfordexchange.com
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1.1 103 Reviews

The Bradford Exchange Complaints Summary

3 Resolved
100 Unresolved
Our verdict: If considering services from The Bradford Exchange with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Bradford Exchange reviews & complaints 103

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1:59 pm EST
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The Bradford Exchange What i'm complaining about, is that I was told, that my son's gift would be here before I leave to go out of town for christmas.

I was told two or three times, that it would absolutely be here. The not the last time but the time before I talk to someone, they told me absolutely that his dog tag necklace would be here. So I waited and waited and it's not here yet, and tomorrow is Saturday and I'm leaving for Ohio Sunday. When I talk to the young man, I said I hope you have a Merry Christmas if you celebrate Christmas, his comment was no I'm an atheist, I don't celebrate Christmas, ice as well my brother is an agnostic, and he's of course I celebrate Christmas, I thanked him for his levity, even though I felt like he was a bit serious about being an atheist. But he promised me this necklace would be here! I called again today the Friday before Christmas, the lady I talked to today, tells me, that the dog tag necklace is at the engravers, and she says there's no promise date to when it's going to arrive. I asked her, why did everybody else tell me there was a time that it would arrive well they told me it would be here before Christmas. And she had a slight attitude like, that's not my problem. I've ordered from Bradford Exchange a lot through the years, I have never met with the last two people being so rude. I'm frustrated enough at being promised it would be here, and then I have to deal with rude people. Now I have nothing for my son for Christmas, and my income is low I can't go out and buy him something else. Customer service at the Bradford Exchange needs to stop lying just to get a sale. Because I would not have ordered it if I didn't think it would have been here. I am so angry and annoyed that I have no words that would even fit how I have been treated and lied to. My phone automatically record conversations. So whatever anybody's told me I've got it on recording just like everybody else record their conversations. Signed disgusted and disappointed in Bradford Exchange and their customer service

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7:32 am EST

The Bradford Exchange Stay from these folks

Ordered a pendant on November 1st. They said it would arrive within 8-15 business days.
Fifteen business days went by and I emailed them with logical questions. They said that actually they provided me with a tracking number via email, if I don't have this email I should check my junk folder. I checked but didn't find anything. Then I called USPS and they checked absolutely everything and didn't find anything either. Moreover, they said the package has never been sent to them.
Trying to refund through my bank now.
Don't mess with them.

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4:25 am EDT

The Bradford Exchange Thieves

I placed an order with a delivery by the special day. At least they guaranteed this. It's easy to guess what happened next because I wouldn't have been writing this review then. Yes, I didn't receive my order on time. Contacting them didn't bring any results. They keep saying my order was shipped, but if so where's my tracking number then? I asked for a refund and they agreed, but there's still no refund. And what's more, they charged me once again for who knows what. I will have to contact the authorities if you don't stop this mess, guys.

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1:36 pm EDT

The Bradford Exchange Miracles blossom ring

My name is Rebecca Tarmon, I saw a Ad for the "Miracles blossom Ring". I fell in LOVE with that ring instantly! My Dear husband wanted me to have this for my Birthday. He is sick an won't be with me much longer. I have called twice and spoke to Customer Service, I was told they were sending me a return box & label. This has been almost a month ago... The Rose fell of the ring. My heart broke! My payments have continued to be taken of my card. But I don't even have a wearable ring.
Please someone contact me immediately about this issue. I would love, as would my sick husband to see this beautiful ring on my hand.
Please call me at [protected] ASAP. KIND REGARDS,
Rebecca Tarmon

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1:36 pm EST

The Bradford Exchange Coins

Don't buy from Bradford Exchange. Their collectibles are flea market quality. Most of the items are over priced, They are never going to increase in value, Because of sh_tty workmanship & mass production. If you are into coins buy directly from a mint located in a specific country. You will be glad you did. In most cases the item is made out of precious metal verses Bradford Exchange's gold leaf over brass. Frankly most of Bradford Exchange's crap looks like someone stuck it up their a double s. Then didnt bother cleaning it up with Chlorine bleach b4 sending it out.

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Eric james murray
, US
Sep 18, 2022 9:24 am EDT

I ordered a silver eagle 1986 reverse struck mint error coin or that's what the advertisement said I ordered it over a year ago even got a certificate with it stating it is authentic and is what it was claimed to be well yesterday I brought it to a local coin dealer and he told me that Bradford exchange is a scam to buy from and told me that there was no error on the coin like there is supposed to be and it is ungraded I paid close to 250 dollars for the coin and found out it's not worth really anything more then the value of the silver content it makes me mad and feel like I been cheated and ripped off and am going to be filing a consumer complaint and contacting my attorney general because they shouldn't be allowed to false advertise and rip people off I want something done about this and can be contacted at ericjames55720@gmail.com I hope something is done to make this right I just started collecting coins and to get ripped off makes me never want to trust a company again

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LoriLangeland
, US
Jan 15, 2018 8:21 am EST

I agree - Bradford Exchange coins are crap. They are mass produced. In most cases they are silver plate over brass. At most they are flea market quality. Bradford Exchange makes it sound like they cut special deals with with celebrities, royalty and foreign countries to create their [censored] junk. Also, never give Bradford Exchange your phone number. They're marketing reps will hound you till hades freezes over with worthless gimmicks 2 get you 2 by more crap. A better solution is to deal through a legitimate mint. The prices are comparable or cheaper than Bradford Exchange. Their is no guess work about the metal content. (If it says silver it is indeed silver) & there's all sorts of themes to choose from.

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Tofer Bradford
, US
Mar 23, 2017 12:13 pm EDT

I am very sorry you are disappointed with the quality of your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and we can help. We look forward to helping you in any way we can!

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K
6:25 am EST

The Bradford Exchange Where is my refund?

I bought something from Bradfordexchange and received an incorrect item and contacted the company right away asking for a refund. They gave me all the necessary information and following their instructions I sent the product back. Bradfordexchange representative promised that I'll get my refund after they get the package and according to shipping service which I used Bradfordexchange already received it. But there is still no money and I can't reach anyone from customer service! I keep calling and emailing with no luck getting a reply! Please do not buy anything from this store, they stole my money!

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Kim V
, US
Sep 28, 2018 1:08 pm EDT

Same thing happened to me, I had to file a dispute with my bank against them.

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11:54 am EST
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The Bradford Exchange Items ordered being broken when I get them

have order two different items from this company, they were both Christmas presents. when they were opened they were both broken. sent them back and still have not heard any thing back from them. the first item that was ordered was the cardinal glitter globe when that was opened the cardinal was laying on it side and it was supposed to be standing up on a branch but it was not sent it back on the 14th of Dec. and have still not gotten a new one to replace it. they said it was received on Jan 4th and have still not got the new one yet. the second item that was ordered was Thomas Kinkade the stockings were hung when that was opened the Christmas tree was broke off at the base. It was not sent with a return label so I had to contact them to get a return label from them sent them two e-mails the first one with no answer the second one I told them I would be contacting my lawyer if they did not respond I was finally sent a return label in the mail and sent that one back on the 21st of Dec they said that one was received on Jan 5th. I will never order anything else from them again they do not care how they items are packaged or if they are broken they did not put fragile handle with care on either package if they would have they might not have been broken when I received them. I would suggest to other people out there not to order from them either. I won't ever order anything from them ever again because they don't care about their customers all they care about is making all the money that they can.

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7:33 am EST

The Bradford Exchange Beware!!

Do not order anything from this scam site! I made my order back in March and receive nothing yet. When I contacted BradfordExchange for the first time they claimed my order was on its way and asked me to be more patient. One month later they said that my item was no longer in stock and offered me to cancel my order. I agreed and they promised me a refund. When I contacted them in May they said that my order was delivered! Then they ignored me till August. In August they replied and said I'll get my money soon and then nothing again! I'm so sick of this scam! I'm reporting BradfordExchange!
Beware, this website is not to be trusted!

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hatmon
, US
Jul 11, 2017 12:56 pm EDT
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I ordered a necklace for my grandson in Feb 2017, and was told that my card would not be charged. I received a postcard from Bradford Exchange on 04/09/2017 stating that due to unforeseen delays, they would not be able to ship out my item until 07/09/2017. I have waited until today (07/11/2017) to see what the hold up is. I called BE and was told that I did not reinstate my order, which is a lie, I did! And I have the card to prove it. Then I was told that the product was cancelled on June 07, 2017, and that I would not receive a refund since it did not ship. My credit card company said that my card was charged in Feb. I don't know who to believe now. All I know is that I don't have the necklace and I'm paying my credit card company for nothing. I will order nothing else from Bradford Exchange. They have really gone down from what I knew of them in earlier years.

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G
4:03 am EDT

The Bradford Exchange total scam!! do not deal with bradford exchange!!

No matter what you do just don't do business with BradfordExchange!
I used this company in the past and they disappointed me very much. They never delivered on time, sometimes they messed up the whole thing by sending the incorrect order and etc.
One day I decided to cancel my account and contacted BradfordExchange. They cancelled my account and I thought that it was finally over until about a month ago they charged some money from my card!
I contacted them again and one of their reps confirmed that I did not have an account there. Then I asked for some reasonable explanation why did they take my money and they answered nothing.
I never allowed them to keep my credit card details! And I never gave them permission to take my money! What's going on here?
And the worst part is that they still have my money and it seems like they've decided to keep it!

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6:12 am EDT

The Bradford Exchange this company is a scam!

I have ordered something from BradfordExchange in the past and all this time they had my credit card details! I never allowed them to keep my credit card information! But the worst part was that they charged me for who knows what! I ordered from them only once and they keep charging me. I don't know how to stop this madness. I guess the only possible way is to make a new card. They do not reply and it seem like they want to keep the money!

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5:05 am EDT

The Bradford Exchange cheaply made items

I'm extremely disappointed with BradfordExchange! I have purchased a bracelet from them as a birthday present for my friend and the one I received was terrible! It was very cheap looking and was made of some ugly metal. Pictures on their site look awesome but in reality they sell cheap copies of what you see on their website. Don't waste your money here.

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7:35 am EST

The Bradford Exchange future buyers beware!

Don't ever buy from this website! I purchased something for my wife for christmas. Company guaranteed delivery before christmas! I was quite worried, so I emailed them, but there was no reply! People working in their customer service are bunch of lairs and thieves! When I finally received a reply I was told my order would be here before december 23rd. Christmas passed and I called them again and was told my item was shipped out on dec. 23rd! Next day got a message stating it will be shipped out on dec. 29th! Every time I call and hear only lies! I hate this company, their customer service and shipping! So at this point I don't know if it has ever been shipped!

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4:11 am EDT

The Bradford Exchange the necklace was terrible and ugly

I won’t recommend the website www.bradfordexchange.com if you want to buy some presents for you lovers. I ordered small necklace and flowers from my wife from the website. The bouquet was ok, but the necklace was awful and it didn’t look the same as on the website. The necklace looked strange and ugly in real life. Stay away from this website.

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12:38 pm EST
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The Bradford Exchange junk jewelry - not like the picture

I ordered a 49er ring for my wife's birthday in ocotber, when it said 4-6 weeks for delivery. When I didn't hear from them, they said that due to the high quality specialty item, it wouldn't ship until after christmas.

So I complained.in early november, a ring showed up. Covered in "made in china" stickers, this "handcrafted beauty" had a stone that looked like a broken piece of pink plastic. Nothing like the red, clear ruby in the advertisement.

I sent it back, with specific complaint and instructions that I wanted on that looked like the picture, with a ruby stone. I got back the same low quality piece that I had returned. I have sent several letters in to get this cleared up, but no response.

Latest news. Here is the letter from bradford exchange saying they will attempt to fix this in the future, but unfortunately the crappy pink color is all that they have.

Truth in advertising? I think not. Read an beware.



From: [protected]@bradfordexchange.com

Subject: re: thank you for your purchase

Date: wed, 31 dec 2014 17:38:56 +0000

Dear valued client, thank you for contacting bradfordexchange.com. We are always glad to hear from our clients and welcome your feedback.

Rest assured your comments have been forwarded on to the appropriate department for further consideration. We apologize for any concerns you may have and we will do our best to address these issues in the future. Unfortunately the color of the stone for the san francisco 49ers embrace ring is more on the pink side rather than ruby red which you expected and we are not able to change this.

Please respond to this email if we may be of further assistance. Sincerely, customer service bradfordexchange.com cs:/em

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Laura youtsey
Presque isle mi, US
Sep 02, 2021 1:10 pm EDT

I have emailed several times will I get a response

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Laura youtsey
Presque isle mi, US
Sep 02, 2021 1:09 pm EDT

I have ordered before and really liked the necklace this one is cheap

ComplaintsBoard
C
10:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Bradford Exchange item never recieved

I use to work in a hospital. This company said they sent me some kind of statue and I didn't pay them. The item was delivered to the hospital. The hospital has a mail room that cateres to the entire hospital. Apparently some one ordered this item used my name and they got it. Because I never did. I asked them what was my address and they quoted the address to the hospital. Why would I order something and have it delivered to the hospital. Now it 's on my credit report... I have spoken to this company several times asking them to please investigate this more. I am going to have to pay for this because it is messing up my credit. They have been harrassing me for years. I haven't worked at the hospital since 2008 and today they are still badgering me for small change. I don't think it is more than $30. 00. My concern is someone knew I was leaving that job and took advantage of using my name. Because they used the address to the hospital apparently they didn't know my home address so the hospital's address was on point for them.

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5:29 am EDT
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The Bradford Exchange threatening letters

This has to be the company from hell, from the staff on the phone with total incompetence obviously drawn from the ignorance of the elusive Chief Executive Office. I had a moment of insanity and ordered a Lamp from them in February 2013. I have been bombarded with frequent rubbish from them, but so that I could avoid any further dealings with them, I made a final payment of £25 by cheque on 20th April. I received a threatening letter from them on 19th June to say that they had not received the payment and I would be come liable for charges. Having visited by bank and obtaining a copy of the cheque it is clear that the cheque was not presented to my bank until 7th. June. So where had my cheque been for all this time, a payment that that is did not owe, perhaps now the company will reimburse be the additional 2p in additional to the charges of £7.50 penalty for the length of time, interest and the additional chasing around I had to do with my bank. AVOID THIS COMPANY LIKE THE PLAGUE. THE QUALITY IS NOT AS GOOD AS CLAIMED, OVERCHARGED, ABYSMAL CUSTOMER SERVICE, the worst mail order company to deal with. Pay a little extra and deal with the big boys with competence and efficiency

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5:18 pm EDT
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The Bradford Exchange many notices after payment

I have received many notices from North shore agency to collect 37.98 that had already been paid back in November. Today is July 25 2012. I have tried to call them several times, today I went on their web site to try to send an e-mail. And there is no way to send them one. When I called the phone numbers on these notices you can never get past the recording, to talk to a representative to explain to them that it has been paid and to give them the information on the payment. Not even a recording to request a name and or number to return the cal.. I am starting to believe the things that I just read on the internet. I have been requested to pay the same bill at least 12 times, when it was paid in full in November. As a result of their inconsideration and complete unprofessional manners, I will no longer order anything from Bradford Exchange or any of their affiliates, I am also going to tell all of my friends and relatives to not deal with Bradford Exchange or any of the affiliates, due to the fact that they are all con artist and all that is done is to scam the public..

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Nichole M
Palmetto, US
Dec 03, 2012 9:29 am EST

They are trying to scam me to using Bradford Exchange...Im paid in full and will not be ordering from Bradford any longer knowing that my personal info is that easy to get...

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ethos
Somewhere TEXAS, US
Aug 05, 2012 1:32 am EDT

Google cease and desist letter and fire one to them for collecting on a debt that was already paid off. Write them the letter and include a copy of the payment information. keep that payment info for life.

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Bradford Exchange
Niles, US
Jul 25, 2012 7:19 am EDT

Dear Ms. Barrett, Thank you for your posting. I will be happy to assist you with this order. Please contact me at customer_inquiry@bgeltd.com. Please include your client account number, order number, and/or name and address. Thank you, Regina

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6:11 pm EDT

The Bradford Exchange oredered my engagement ring in january, still hasn't come!

I oredered the lady diana replica ring in january to be told that it isnt in stock then emailed a few weeks later... they hadnt gone into production, now we are waiting for the ring as I cant find that one anywhere else that isnt to expensive. waiting to have our engagement party : (I have ordered from there before and have never had this problem before. considering that the royal wedding would have been and gone by the time this ring is in production they really should have put it into production months ago. i've never had problems with them before but this has put me off ordering there in the future.

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2:55 pm EDT

The Bradford Exchange scammed me of money and time!

I puchased a christman gift in december and got nothing but promises of Delivery, and four months late I'm still waiting. I now suspect I've been lied to and scammed, and they are still putting me off although they have withdrawn payment from my checking account payment for the item! And they stll have my debit card and have refused to accept my demand to repay the funds and cancel cmy card number, and still they are sending ne offers to buy more of their crap, of products they undoubtedly don't have, and I really pissed!.

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April Sanders
, US
Jun 12, 2017 8:50 pm EDT

Please return my no st. You charged me twice

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Bradford Exchange ^SS
Niles, US
Apr 08, 2011 9:43 pm EDT

Please allow me the opportunity to assist you with your order. With additional information from you, I can investigate why there has been a delay. If you are able to, please send your contact information directly to me and I will investigate the situation.

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April Sanders
, US
Jun 12, 2017 8:52 pm EDT

April Sanders
749 peanut rd
Hampstead, Nc 28443
Aprildawnsanders5374@gmail.com

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X
8:50 pm EDT

The Bradford Exchange poor quality and poor customer service

Do not buy from this company. Do not buy from this company. Do not buy from this company. Do not buy from this company. Do not buy from this company.

I returned a train I paid over 300 dollars for and I requested a refund because it was a piece of *! I did recieve 128 dollar refund, but when I called they refused to refund the rest. This company ripped me off for over 200 dollars that my deceased husband and daughter paid for this train. They refuse to refund my money because my husband died and I need to send a death certificate! #! DO NOT BUY FROM THEM!

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Michelle Brandon
, US
Mar 16, 2022 9:10 am EDT

On March 1st I order a mickey mouse sweatshirt for a birthday present..I received a pair of sneakers ..I immediately called and was told it would be 3 to 6 weeks to get the correct item I was infuriate how do you send sneakers instead of a jacket then have no regard.i was left feeling this company was a fraud. I was given terrible customer service I do not recommend anyone to buy from this company.i am still waiting for my money I will be pursuing that issue next...

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Bradford Exchange ^SS
Niles, US
Apr 08, 2011 9:50 pm EDT

I am sorry that you had difficulty with your return. I would need your account information to investigate why you did not have a favorable experience. Please allow me the opportunity to assist you.

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Michelle Brandon
, US
Mar 16, 2022 9:18 am EDT

My order number is [protected]-1 my email is shellcarm@gmail.cim my name is Michelle brandon.The only way you can help me after doing business with you is to make a full refund on my first payment immediately This whole purchase was a terrible experience. YOUR CUSTOMER SERVICE WAS THE WORST I HAVE EVER DEALT WITH STILL INFURIATED..

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