Menu
British Petroleum
British Petroleum Customer Service Phone, Email, Contacts

British Petroleum
reviews & complaints

www.bp.com
www.bp.com

Learn how the rating is calculated

2.8 122 Reviews

British Petroleum Complaints Summary

55 Resolved
67 Unresolved
Our verdict: Dealing with British Petroleum, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for British Petroleum has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of British Petroleum. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

British Petroleum reviews & complaints 122

Sort by:

Newest British Petroleum reviews & complaints

ComplaintsBoard
K
12:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum damaged bonnet and windscreen and bad service

I filled up my car (Honda) at the BP Beyers South at 5pm, on 10/08/2011 5pm (R500 Full tank). I went into the store to buy airtime while I left Frank to to fill up. Frank (petrol attendant ) forgot to close my bonnet properly after he had checked my oil & water. As a result, a few minutes later on the N1 South, my bonnet flew into my windsreen (both are damaged - bent bonnet & cracked windscreen). I drove back to the BP to complain. Frank took blame for not closing the bonnet of my car properly & called the Manager (Godrich). Godrich spoke to Solly (Owner) & it was agreed that BP will cover all cost to repair my car. I was asked to submit an affidavit stating what had happened, as well as quotes from Honda& a panel beater. I submitted all documents via fax to Godrich on 17/08/2011. Its a month since the accident & my car is still not repaired. BP has also failed to call me & keep me updated with the process to repairing my car. I have constantly had to call to find out what is happening. I also do not appreciate that BP expects me to collect the car parts myself & deliver them to the panel beater. I raised my concerns with both Godrich & Anthony & was told that they would only pay for parts & repairs & transferring of car parts from the Honda NorthCliff dealership to Sparkling Auto Care (Panel Beaters - Randburg). I am frustrated and disappointed at the treatment I have received from BP. Where is the courtesy & Customer Service?

Read full review of British Petroleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum gas pump/ cashier and manager

On, Friday, September 02, 2011, I stopped by the BP gas station on Crain Hwy, to get some gas and newport mediums. I reguested $10.00 worth of gas and the newport meduims were $6:59 the tax was .40 I use my credit card and the total came to $ 16.99. After I gined for the purchase I went out side to pump the gas.
I statred puming the gas, and it stopped at $ 9.67. So I went back into the store and told the cashier something was wrong with the pump. She asked me what was going on and I told her that I requested $ 10:00 worth of gas, and signed for $ 10:00 worth of gas yet the pump stoppped at $9.67. She stated she didn't know why it did that, then she preceeded to pull the receipt and tell me that my receipt that she had givven to me prior was not correct due to the face that they just pue in a auth amount and the $ 10.00 was not the correct charge. I asked her if that was the case why did I sign for the $10. 00 and not the $9.67, she stated that she wasn't sure, then she attempted to give me the .33 cents out of her purse, I told her that wasn't necessary but they needed to check the pump. She then calls her manager who pulls up 5 Minutes later and after talking to the cashier, refuses to check the pump and procedeed to yell and me, because I didn't understand how I could request $10.00 worth and gas, and sign for $10.00 worth of gas, and the pump short me .33 cents. I told her this is crazy you are going to loose a customer over .33 cents, becasuse you will not check the pump, she stated I DON"T CARE! As I was walking back to my car there was another customer in the store that over heard the whole conversstion, she told me that the week before that smae pump # 4, had cheated her out of .50. It may not seem like a big deal. But I expect to get what I pay for no mateer what it is, and agoin that pump needs to be fixed.

Read full review of British Petroleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
8:08 pm EDT

British Petroleum expired milo bar

I bought a chocolate milo bar from my local BP petrol station! The expiry date on the back says 12/08/2011, but it has clearly expired before then! I was discusted to open it and find a way undersized, off shape, white shade off smelling supposed chocolate bar! I was a big fan of this brand but I’m totally off it now! I know you might not care and will probably just laugh this off n delete it, but at least I tried! I look forward to hearing your response if you care.

Read full review of British Petroleum
Hide full review
ComplaintsBoard
L
12:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum rude gas attendant

I usually go to NJ to fill up my gas but I was running near empty (about 2 gallons left) so I decided I'd fill up a little just to be on the safe side. I stepped out the car and was told that it was full service only. So, I asked the man for just 1 gallon of gas. He gave me a hard time and asked me how much in terms of dollars. So, I said "just give me $5 then". He told me I needed more and I stated that's all I wanted. He then refused to service me and I said "I'm fine with doing it myself". He said I can't do that, stop being so cheap and fill up more. I decided to leave. I told the man he needed to learn better manners and stop trying to patronize his customers to which he responded by "go ### yourself". I told him to adjust his attitude and then decided to let it go and leave, but with the decision that I'm officially off BP gas. Hello, Exxon/Mobil!

Read full review of British Petroleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
6:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum fraud

The gas station located on US1 (Harbour City Blvd) and 192 has a price posted of $3.86 a gallon for regular gas. On the pump itself in very small numbers its indicated a price of $3.96 I didnt notice until I filled up $70 later. This is total fraud, normally I would not have noticed this, please check out this station. I purchased the gas on Sunday May 8 at 830am I am going back today to take photos and I also have a receipt. Denise Campbell [protected] or [protected]@aol.com

Read full review of British Petroleum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Another Observer
Charlottesville, US
Aug 06, 2011 12:27 pm EDT

GLOBAL BOYCOTT of BP Gas Stations

A GLOBAL Boycott has been started
To Close Down BP Franchises due to
rude service, ripoffs, bad gas,
and alleged fraudfulent charges

In 1776 we kicked the British out of the United
States over some teabags. In 2011 we can do it
over their bad manners and other ripoffs.

As consumers, collectively, we pay the salaries
of every BP employee, OFFICERS AND DIRECTORS..

In return, we get a company that RIPS US OFF,
pollutes our Gulf of Mexico, destroys our
environment, kills our defenseless wildlife, and
INSULTS EACH OF US who pays their bills.

Then they buy off our elected officials with promises
they don't keep to clean up their mess, until the heat
dies down...Then back to business as usual.

ARE WE ALL THAT STUPID?

FIGHT BACK. KICK BP OUT.

Here is how.

This will take a little work on your part but here
is how to make an effective protest, hit BP hard in the
pocketbook and COST THEM BILLIONS OF DOLLARS IN LOST
SALES with minimum effort on your part.

A. Write a polite letter stating your complaint
TO THE STORE MANAGER...THIS WILL BE IGNORED.
DONT WORRY.

B. State you are joining the GLOBAL BOYCOTT OF
BP STATIONS.

C. Send a copy of your complaint to the following
people. You can find the address on the internet.
1. Editor. WALL STREET JOURNAL
2. Chairman, British Petroleum
3. Editor, Each of your local Newspapers.
4. Editor, your Statewide Newspaper.
5. Post a copy here
6. Send a copy to the British Broadcasting Company(BBC)

D. Send email copies of your letters to your friends.
ask them to send to 10 friends. Ask them to ask
their friends to pass it on.
This will start a chain reaction of at least 10 to the
10th power...which is more than the population of
the earth. SOMEONE WILL NOTICE.

E. Add your comments. Get them in Facebook
and Twitter. Send copies of this to your friends.
Ask everyone to pass it on.

F. JOIN THE GLOBAL BOYCOTT. It's cheap, easy,
effective. SHUT BP DOWN.

ComplaintsBoard
C
3:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

British Petroleum rude as hell staff

I was at your store last week to buy power ball tickets and was told that you stop selling at this location at 10;00pm so this week I returned at 950 pm and asked to buy 100 in tickets for the power ball and your staff was rude as # in fact the young black lady told me in voice and waved to me to go I was bothering them while they were apparently trying to close there shift.. And apparently they stopped selling at 930pm it would be nice if we the public new what were your rules and time on a more permenant basis... Please check your tapes and see this # and the rest of your staff as they were all un concerened... 950mpm I am wearing a black tshirt and checked short pants

I promise you that I will to my best to stop everyone from buying anything at this store. If I see the same staff there.. This type of behavior is unprofessional and unexceptable...

Read full review of British Petroleum
Hide full review
ComplaintsBoard
D
11:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

British Petroleum defective product

Tonight, Sunday 13th February 2011, I drove into the local BP garage, intending to fill up my Mondeo with unleaded gasoline. However, I noticed that the pump was operating very slowly, and called a halt after putting £38 worth of fuel in the tank.
I mentioned to the cashier that the pump was sluggish, and she told me that she thought they were running out of fuel. I didn't think any more about this until my car cut out, a mile or so along the road, in the dark. Dead. I didn't have a cell phone with me, and walked back to Stranraer, intending to ask the cashier if I could use the garage phone, so I could get some assistance. On the way, I passed a brand new Ford Fiesta with the bonnet up...yes, they'd filled up at the same garage. Not only that, they'd already called for help, and informed me that the local Automobile Association were dealing with six concurrent call-outs, all with the same symptoms. Then, the cashier wouldn't allow me to use the garage telephone initially, until I managed to convince her to call her manager at home. It gets worse...NOW, the cashier tells me that people have been coming back to the garage to complain ALL DAY! You'd have thought that it might have dawned on her that there was a serious problem...and, that even if she didn't have the authority to do anything, a call to her manager, at home, would have confirmed that it might have been better to close the garage. As a resuly of doing NOTHING, then probably scores of drivers have paid around £40 for the privilege of filling up with water-saturated fuel from the dregs of the forecourt tanks, or had our fuel injectors blocked with gunk, again from the bottom of the tanks. I've got a couple of real beefs with this -
- there should mechanical procedures in place to prevent the sale of such contaminated fuel
- leaving filling stations in the charge of people devoid of either authority or COMMON SENSE is not a good idea.
I'm now looking at a bill for several hundred pounds to get my tank drained and my engine examined, caused by £38 of defective fuel. The customer service of BP is worse than non existent. I'm going to try to get my money back, but, on the evidence of the type of people I'm dealing with, I'm not hopeful. Either way, I will never, ever, fill up with BP again.

Read full review of British Petroleum
Hide full review
ComplaintsBoard
F
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum the worst station in the area

I live a few blocks away from this gas station and I travel three towns over to go to another station, because of the poor service. If you go there at night the attendant will not come over to you car, you have to go to the window of the station and then he might follow you over to your vehicle. This has happened on more than one occasion. The station is in a very sucluded area, customers shouldn't have to get out of the vehicle and put themselves in harms way to get gas. I recommend that no one every goes there, so that they will close that station. This is not the proper way to run a business.

Read full review of British Petroleum and 1 comment
Update by Finton DeCoteau
Feb 05, 2011 9:47 pm EST

Very true

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Feb 06, 2011 5:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

First of all, you are an idiot for responding to your own post.

Second of all, "customers shouldn't have to get out of the vehicle and put themselves in harms way to get gas" employees should have the same right to not have to put themselves in harm's way either.

ComplaintsBoard
S
6:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

British Petroleum employee harassment

I currently work for almost two years for a BP Gas Station convenience store - On 3 or more occasions, I have reported to my store manager that a former employee has been sexually harassing me. He told me to forget about it and just wait on the person who no longer works there but is a frequent customer. On one of these occasions he followed me into the cooler and grabbed me and told me he wanted to have sex; on another occasion he took a sex enhancing pill off the counter and asked me to try it out. I do not know what my rights are in this regard but I feel that I should not have take this abuse.

Read full review of British Petroleum
Hide full review
ComplaintsBoard
N
6:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum double charging cc and horrible customer service

My husband stop by BP to pick up a pack of black&milds and a pack of cigarettes and was told his BOA cc declined so he used our BOA debit card - once again the store clerk told him this card declined as well, so my husband came home check our BOA cc and debit transaction, to his surprise the cc's never declined we were charged twice. He went back to the store to inform the clerk - clerk denied the charges. We are disputing the charges and will never ever return to this BP gas station again... All I can say is WOW!

Read full review of British Petroleum and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
H
H
Heather Hatton
Columbia, US
Jul 13, 2012 7:31 am EDT

I stop to get gas n on thier sigh it said 3.09, but when u get to the pump it was 3.19. They didnt even offer to give me the differents in price.

S
S
shaolin
lindenhurst, US
Aug 03, 2011 6:26 pm EDT

Today I go the the BP gas station to fill up my tank, I'm driving a 2005 Honda civic LX, after I finished the fill up, it said I put in 14.172 gallon of gas, There is not leak in my tank, my normal top up is between 10.5-11.5 gallon, so I brough my owner's manual (which said tank capacity is 13.2 gallon) with me to the station attendant,
their response---quiet normal, sometime it happen.

R
R
Rootermechanical
Goose Creek, US
May 11, 2011 10:34 pm EDT

Pre payed for gas cashier refused to give receipt after gas was pumped it was at the bp gas station 2572 frontage rd charleston sc 29414

Q
Q
Quiet One
Elgin, US
Aug 20, 2009 11:04 am EDT

Station is very filthy, my son used the bathroom & told me "Don't go in there"...readings on pump are unreadable, plastic is old & faded.

T
T
Tony Rea
Harrison Township, US
Apr 05, 2015 11:24 am EDT

At pump it asks if I want my 1 or 2 cent off a gallon. I answer yes but never receive discount. Happened several times. Works at other area BP stations.

B
B
bobby4646
Kings Park, US
Mar 27, 2014 6:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

rude nasty didnt want accept coupon from kmart on gas and sayed dont ome back bad english cursing in his langauge horrible service bp should watch who they hire

B
B
Bobbe
Hialeah, US
Mar 30, 2011 3:14 pm EDT

Gas station attendant is rude, does not add very well.. And can't remember about who the customers is, or what customer service is all about... I used to spend about 7200.00 year at BP just in gas alone... NEVER never again... Done putting money in rude ### peoples hands... I can buy gas anywhere... End of story

T
T
thecoletrain
Vandergrift, US
Aug 18, 2009 7:35 pm EDT

this gas station sold me a gallon of ONE MONTH OLD spoiled milk and when my wife and I went in to exchange it for a new gallon they told us that there was nothing they could do for us. WHAT IF SOMEONE HAD CONSUMED THIS!

H
H
Hakeem17
Sicklerville, US
Mar 12, 2015 2:00 pm EDT

They are the most rudest people i have ever come across. I am black and have come across the KKK and they had better manners. I keep advising the attendant at the bp gas in sicklerville nj 08081 to please let me open my gas tank because the mechanics aren't working correctly right now. He rushes over to my car every time and begins banging on on the gas door to open it, I asked nicely numerous times to please let me do it..

The final straw was when we had a ice storm and he was banging on the door hard and the door had ice on it he should of told me i had ice on the gas door and that i would need to remove it so it dosent get damaged. That was it i cused his little indian/arab ### out and won't go back. I only started going to bp gas because i came across somewhere on the web that the bmw book mentions you can use bp gas. I use to use sunoco and my bmw was running great i went to Niagara falls and back no problems. Sunoco alway treated me great from philly to jersey.

W
W
W & M
, US
Aug 11, 2011 10:46 pm EDT

The owner’s manual for any vehicle only gives an estimation of the actual amount the gas tank will hold. This is due to a number of different factors. First, the gas tanks in any individual can line very as much as 3%, due to acceptable variations in design and manufacturing of the gas tanks. Second, ALL gas tanks have something called headspace, which is that portion of the gas tank that is designed to help control gas vapors inside the gas tank. This space can be filled during fueling, especially if you continue to add fuel after the pump has shut off (aka topping off). Third, the fuel inlet tube which connects the gas tank to the gas cap can be filled. The fuel inlet tube can hold as much as a half gallon of gas.

ComplaintsBoard
M
7:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum rude stupid white trash [censored] who works there

i went here to get gas and get help with gas. There was a very rude white trsah nasty haired thing that worked there. She was so mean and kept giving me rude looks. When I told her how much gas I wanted, the [censored] made a comment and was mean. She then gave me more of an attitude, and acted as if she was so much better than me, but she was like 46, fat, nasty hair like a cabbage patch doll- she was like one fo those- really mean rude wench. Avoid that place if you dont want to deal with rude stupid white trash

Read full review of British Petroleum and 5 comments
Update by melissa93
Jan 07, 2011 3:02 am EST

i like cookies--you are a psychopath--everything u say to others u worthless piece of [censored] is about you...you are ### and dog [censored]...u sound like the average rude piece of crap female...thats why ur defending white trash-- cuz u ARE just that...stupid ###...

Update by melissa93
Jan 07, 2011 3:00 am EST

women who are just flat out rude ### to other women, b/c they are mean...screw them...they dont have the right or if they do oh well but they have issues...dont call nice people who have to endure their abuse people with attitudes---YOURE the idiots with attitudes...losers, plus even commenting on this fuking pointless thread which really is of LITTLE importance...shows your stupid mentality

Update by melissa93
Jan 07, 2011 2:59 am EST

i am not RACIST im a minority and calling someone white trash b/c tehy are rude or white trash isn't racist...i wasnt rude...if someone is rude to you youre going to get upset--u people are obvious psychopaths--u stand up for abusers and low lifes and put down anyone who has to deal with them. That skank wasn't white trash ...she was white trash crap garbage filth--most of you on here can relate---u are the same...idiots...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
azspots
Apache Junction, US
Jan 17, 2011 8:28 pm EST

Apparently "Melissa" (goes by 'Alice', too) got tired of posting the same kind of racist rants on other consumer sites. LOL...I'd kind of missed the insanity of this woman's persecution complex.

K
K
kindness works65
Middleburg, US
Jan 15, 2011 7:09 pm EST

Look the best way to deal with this is thru kindness, you dont know what she is going thru right now...and well you treat people the way you want to be treated and remember Karma is female and when she comes back around she tends to be a real witch!

C
C
capunx
, US
Jan 15, 2011 5:03 am EST

you totally rude

W
W
whatiswrongwithyoupeople
, US
Jan 14, 2011 8:49 pm EST

also ive noticed many posts stating BP has rude cashiers---so it mustn't just be me who experiences bad customer service at BP's...there are bad employees everywhere...its just another [censored] company in this stupid society full of [censored] companies and mean stupid people everywhere

W
W
whatiswrongwithyoupeople
, US
Jan 14, 2011 8:47 pm EST

Ok, I dont get why this stupid post is receiving comments--it wasn't that important---the lady was rude big deal...there aer much more important topics/posts to comment on - you people are idiots seriously...I deal with rude people all the time...what upset me was the lady was just blatantly mean b/c of the amount of gas I asked for, and was a jerk about it. There is much worse out there to worry about and comment on trust me...get a life...

ComplaintsBoard
L
4:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum gift card promotion refusal

i went to the gas station for get fuel.I drive H2 hummer which has a big tank.I filled my tank up which was over 26 gallon.After that i tried to get my BP promotion cards but instead of getting 3 cards i got just 1.The promotion says you can get a card after 8 gallon .So if i got 26 gallon should i have hadn't to get 3 cards?It's a simple math isn't it?And when i complained about it to the clerk she just refused me and she said that called my boss and gave me a number.She was on the phone the whole time and didn't care too much about me.She pointed on the promotion sign which said that you could get a card after getting 8 gallon.

Read full review of British Petroleum and 18 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
N
N
Natani
, US
Jun 28, 2011 6:37 pm EDT

BP GAS STI bought a mp3/4 player from this gas station, thinking it was going to work. Before I could even load music onto it the player didn't turn on. I knew something was fishy because the cords were just through in the box and the screen had been tampered with (the plastic was all bubbly looking). I went to return it, and the guy told me to come back tomorrow the next day because he didn't sell it to me. I told him to check it, because he should see that didn't work, I even said I had a receipt, he still wouldn't exchange it at that time. I had to talk and plead with him for something I had just bought the night before. I asked could I get a different one and he said he can't give me any money back so I have to speak with the guy who sold it to me because he's not the owner. I pleaded with him for a while until he atleast gave me another one of the same kind. I took it home and its broken also, the buttons are very cheap and I paid 59.99 plus tax, this is very upsetting and they have fake Ipods in there. Kids will think they are real and they run for about 29.99-about 49.99, thats how I found out about them in general. We have to protect our kids because they are ripping people off there. They are even selling fake coach purses and Gucci bags also. My little cousin believes they are real. This has to stop immediately.

J
J
Jeffrey2013
east dublin, US
Sep 05, 2012 9:06 am EDT

at the gas station on Highway 80 E East Dublin GA 31027 several days ago the fat white female cashier tried to rip me off of my gas money, she kept lying saying i didnt give her the money when i know i did, then the cashier next to her said she can have the manager in the back room watch the film n i said yes please, then the fat lieng lady said oh no wait thats right you did give me the money. now wtf is up with that? fire that theiving sob! plus she stoled my cousins ebt card last month saying she handed it back when clearly she didnt!customers that go there need to watch this lady CLOSELY!

C
C
Charleston
, US
Apr 10, 2012 5:55 am EDT

Went into a BP gas station in Andover Ohio in the square and purshased gas from the credit card machine went into the store to purshse something else came out and gas was spilling every where i only needed about twenty dollars to top off and i went back inside to tell the tenent and ask her if they would clean it up and she told me that she didnt have anything to clean up a spill so they cant even clean up a little spill what happens when they polute our oceans again.

Today I stop at a BP gas station in Detroit MI 7 Mile and Grandriver. After going inside to pay for my gas. I return to my car to start the pump. While pumping my gas it would stop after ever .16cent. I payed for $30 in gas after it took me five minute to pump just $15 I went back into the store and got my $15dollars back and complain to the boy behine the counter that this is rediculous how they have the pump set up. All he could say is have a good day. This is just a another way of getting over on the poor people in that community. I have used other BP gas station and never experience this before. Nor would this be tolorated in other community.

After getting my money back I drove around the corner to a marathon station where I was able to finish pumping my gas. I will never return to another BP station and specially not that one.

N
N
nate1980
, US
Apr 09, 2011 11:48 pm EDT

Atleast one of their staff is very uncivil, arrogant and rude.. I have no issues whether or not he say Hi or greet or anything..i dont care.. But when he insists and rudely so, that u have to show ID card and he shud be satisified with it..if u want to pay with card.. its pathetic!
In my case, the card had my signature behind it.. amount was just $30 and it was for paying only for gas..no cigarettes nothing else..!
I never had such an experience elsehwere..a few hours earlier to this, i had swiped the same card for a bigger amount at another store..and they never had any prob.
He said its store policy..to take it or he will cancel the transaction..that he dont care. I wonder if they really have such a policy for $30..He really seemed to be picking on me for certain uncivil reasons..! Geez.. shud i suck up to him showing off his grandeur!

G
G
Gary Marsh
,
Oct 08, 2008 9:21 pm EDT

I already sent you and e-mail with my complaint. This station had something wrong with the pumps. They were running very slow. The guy in the gas station let the pump over flow on to my car. I only need 5 Gal. of gas and this guy manage to pump in 10 gal.I had 3 quarters of a tank . When I went into the gas station. I complain to the manager but got no satisfactoion. I have uses BP all the time but after this I will get gas some place else.

B
B
Blackhawks1
Peoria, US
Jun 19, 2011 8:54 pm EDT

The employee was very rude to me and other customers practically going off on customers and the store number is 0124

T
T
Theseguys
Jacksonville, US
Jun 04, 2009 9:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live lets say very close to this gas station. Well recently they start to redo some concrete and stuff around the gas station and the vibrations from the machines that they were working on shook my house so bad that there are visible cracks around the out side of my house (and my house is concrete)also in the inside of my house the vibrations cracked my ceiling and know the drywall tape is coming off on the ceiling.I have been calling them for the past couple weeks to find out what they are going to do about this and i never get a call back or a response. I have wrote letters to them and no response back. They have not once tried to contact me even after all the countless times i have been trying to contact them. What does that say about this company? This company doesn't care at all who's home they mess up cause its all about them! I wish this company would actually give a damn and give me a call so we can talk about them fixing what they messed up on my house.

W
W
W0ntBewalked0n
Kettering, US
Aug 19, 2010 4:05 pm EDT

I went to this Gas station on Thursday afternoon August 19th to get some juice and water and cash in my lottery tickets. Anyhow I handed this foreign man my lottery ticket and he completley throws it back at me and said "YOU DID A HORRIBLE JOB I WONT CASH THIS FOR YOU" I SAID EXCUSE ME?" He said yeah you did a horrible job you are supposed to scratch the bottom off which i had no knowledge of... I did not know you were suppose to scratch it off all these other gas stations i ve been to have done that part for me and didnt make a big deal. Then he kept complaining about it and i was telling him how i didnt know that you had to do that finally i was like "Where is the manager?" He said "My manager would be more mad than myself right now"... I was very upset! Then his co worker on the other cash register jumped in and attacked me to like i get half of what you won because you didnt scratch this off and im just like wow are u serious? I was furious i ve never been talked to like that or disrespected at a public place and im calling cooperate on them ! !

F
F
FloridaGirl2010
coconut creek, US
Jan 15, 2011 1:27 am EST

5425 Lyons Road
Coconut Creek, FL [protected]
[protected]
I will never again go to this gas station, this is the closest one to my home but I will never again buy gas from these
people. I brought gas and thought it was a good idea to but lottery tickets there, I paid for a$10 scratch off and $10 worth of computer generated tickets and paid $20. The cashier was SLOW about ringing them up, but it was done.
WELL this other creep that works there comes up behind me and takes the tickets out of my hands and counts them as if I were stealing a lottery ticket - HA HA..., he looked like a complete ### when he was finished... just very wierd and unpleasant... I will never deal with these people again. With BP's reputation, they should do something about the freaks that represent them.

A
A
Another Observer
Charlottesville, US
Aug 06, 2011 1:45 pm EDT

GLOBAL BOYCOTT of BP Gas Stations

A GLOBAL Boycott has been started
To Close Down BP Franchises due to
rude service, ripoffs, bad gas,
and alleged fraudfulent charges,

In 1776 we kicked the British out of the United
States over some teabags. In 2017 we can do it
over their bad manners and other ripoffs.

As consumers, collectively, we pay the salaries
of every BP employee, OFFICERS AND DIRECTORS..

In return, we get a company that RIPS US OFF,
pollutes our Gulf of Mexico, destroys our
environment, kills our defenseless wildlife, and
INSULTS EACH OF US who pays their bills.

Then they buy off our elected officials with promises
they don't keep to clean up their mess, until the heat
dies down...Then back to business as usual.

ARE WE ALL THAT STUPID?

FIGHT BACK. KICK BP OUT.

Here is how.

This will take a little work on your part but here
is how to make an effective protest, hit BP hard in the
pocketbook and COST THEM BILLIONS OF DOLLARS IN LOST
SALES with minimum effort on your part.

A. Write a polite letter stating your complaint
TO THE STORE MANAGER...THIS WILL BE IGNORED.
DONT WORRY.

B. State you are joining the GLOBAL BOYCOTT OF
BP STATIONS.

C. Send a copy of your complaint to the following
people. You can find the address on the internet.
1. Editor. WALL STREET JOURNAL
2. Chairman, British Petroleum
3. Editor, Each of your local Newspapers.
4. Editor, your Statewide Newspaper.
5. Post a copy here
6. Send a copy to the British Broadcasting Company(BBC)

D. Send email copies of your letters to your friends.
ask them to send to 10 friends. Ask them to ask
their friends to pass it on.
This will start a chain reaction of at least 10 to the
10th power...which is more than the population of
the earth. SOMEONE WILL NOTICE.

E. Add your comments. Get them in Facebook
and Twitter. Send copies of this to your friends.
Ask everyone to pass it on.

F. JOIN THE GLOBAL BOYCOTT. It's cheap, easy,
effective. SHUT BP DOWN.

ComplaintsBoard
F
3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

British Petroleum - will not stay on

Installed BP Mystique shingles in 2006. Have been replacing them after every storm. Usually one or two bundles blow off after every storm. Of course the roof leaks during the storm until I could replace the shingles. After consulting with BP they agreed that they would pay to "glue" the shingles down as that is what their warranty covers. What they paid wa...

Read full review of British Petroleum and 8 comments
ComplaintsBoard
B
5:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum negligence

I have been a bp customer for at least 2 years now and I always go to the one on main street next to my house. I had a very unpleasant experience on friday dec 3rd 2010 at this gas station. One of the guys that works there called me names, such as hoe and # just because I asked him to come put gas in my car after I waiting for 10 mins and saw him walk around doing nothing (you cant pump gas in nj on your own, its the law). He told me to get the f* out of the gas station and after a different guy came and helped me out the one that curshed me out send a girl friend to my car to attack me. Thank god a guy jumped in and held her back. I called the cops but by the time I wasable to tell them where I was she took off, I have the girl plate numbers from her car and I know the guys name that works for bp (from my understanding his name is damian). I plan on pon taking legal advice against the girl and damian as well as the gas station for negligence. I could have been attcked by a stranger who was 10x bigger than me and I was called a bunch of names in front of people that were in the gas station. None of the people working at the gas station did anything to avoid this. They wouldnt even tell me who the manager is.

Read full review of British Petroleum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BP gas station fraud
Freehold, US
Jul 21, 2014 3:17 pm EDT

The BP gas station is fraud. Last week I asked for regular gas in the BP gas station in Freehold, the guy charged me for Premier Price for the total price. I only that the final price was much higher than those I did in other gas station. When I ask why the his price is than that which I calculated by my cellphone., he went to inside and handed me the receipt and said you asked for Premier (because the receipt showed the unit price is based on Premier. You know what happened! It is a fraud, many people may never noticed this higher prices.

ComplaintsBoard
L
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

British Petroleum employee

I recently stopped for gas at the BP gas station in Gardner Ma. as I always do I am one of your loyal customers. The station that I stop at has a gas attendent on duty at various times this is one of the reasons i go here because i don't like to pump my own gas i'm 52 years old and I guess you could say that i'm from the old school where gas stations had people attending to there customers. I recently went to this gas station on Dec.4 at about 2:45p.m. which was a Saturday afternoon. There it was the sign that said there was no attendent on duty well I had to get gas so i pulled up to the pump and got out to go into the store to pay and pump my own gas. I went into the store and i said to the person working behind the counter (which is normally the man who pumps the gas) that I don't understand why they don't have a attendent on duty to pump gas on the weekend when this is there busiest time. The gentleman behind the counter flew into a rage saying he works his ### off all week and it is cold out and he was giving himself a break and if i didn't like it i could go somewhere else. Well i had already paid for my gas so I asked for my money back and he did so and when he returned my money to me and told me never to come back again. I was a very loyal customer well all the problems were going on with the gas spill but i won't be anymore. Employee's like this are just going to hurt your business even further and what a shame this is. This employee should be teminated at once this show of disrespect to a loyal customer plus swearing to a elderly customer is uncalled for shame on him. Thank-You Loreen Amadon Gardner Massachusetts.

Read full review of British Petroleum and 6 comments
Hide full review
6 comments
Add a comment
V
V
V. Bonventre
, US
Jul 11, 2009 9:54 pm EDT

Have been a patron of BP gas for many years. Went to a different one than usual. On Hywy 280 and Rt 119. near Grey Stone area, had to leave $40.oo with attendent. Told him we didn't know how much the tank would need, just wanted to fill up. Before we could stop it, it ran over and ruined a good pair of shoes and my husband's trousers. Went inside and the attendent, told us indignantly that he set it for $40.00 worth. We usually know when we have enough because the pump automatically stops. This one didn't. We are not wealthy people and don't often purchase an expensive pair of shoes and it is a shame to have these ruined. Have put the trousers outside hoping the odor of the gas will dissapate. With the attitude of the attendent, I can asure you we will not be purchasing BP anymore.

S
S
shawnaa
, US
Jan 07, 2011 5:57 am EST

oh shut up u ###s...idiots...the guy had no right to get upset over that...what kind of a jerk is he-- oh just cuz he 'works' he has a right to harass customers? everyone works- u people are so stupid. Also wanting full service isnt a big deal- some people can't pump their own gas. Yeah it's 2010---the society full of whackos who get angry over anything and defend abusive behavior---heathens...and crazy sick people like the ones here---how you yearn for the old times when people were polite, well mannered and somewhat close to 'normal' not like the times of today with freaks everywhere

B
B
BAYCITY1999
BAY CITY, US
Dec 05, 2010 4:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Plus the guy sounds like he's obviously overworked. I'd probably have snapped on her too, , lol. Besides, it does get cold outside and you sound like you think you're entitled--get real!

B
B
bpemployee
Newport News, US
Apr 02, 2010 2:27 pm EDT

i completely agree as i said in my earlier post. if you aren't paying attention then it's your fault. don't always rely on a gas pump all the time. use your brain.

K
K
kenney/bp worker
Eagle, US
Apr 02, 2010 11:16 am EDT

if you notice it says on EVERY PUMP IN AMERICA that you are to stay next to your car while pumping this could have prevented it, also there is an emergency stop button...your fault

B
B
bpemployee
Newport News, US
Dec 03, 2009 8:05 pm EST

why should it be the employees fault that you did not watch your gas. employees are required to set the pump for the amount that they are given.

ComplaintsBoard
F
2:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

British Petroleum - poor shingle life - bad warranty!

Hi All, My home is only 9 years old and I have a lot of curling, rotting, and blistering going on. It's a BP Citadel 20 yr shingle. Four roofing companies who looked at my roof call it "pre mature shingle deteriation." First warranty claim was denied of course, now under 2nd claim review after I paid an inspector to write a letter to BP. They will...

View 0 more photos
Read full review of British Petroleum and 33 comments
ComplaintsBoard
T
5:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum pin hole gas leak at the pump lines

my husband got gas sprayed all over his pants at the pumps because of a pin hole leak. management taped up the hole with duck tape.

Read full review of British Petroleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum rude manager (sherry summerfield)

I had caught my 12 year son with a pack of cigarettes I asked him where he got them he said from Bp, so I called Bp to ask who was working on Friday Oct.29 when my son had purchased them ..I talked to the lady that worked that day .she said she did not sell them to him, so I said okay ..I was nice about it ..I hang up the phone and talked to my son .I told him he better tell me the truth ..because he could very well get someone fired ..so he admitted that my sister bought them for him when she was babysitting him that day, so I call back Bp and let her know so she did not worry ..I work at a gas station as well so I know what it's like and about the videos and how far you can go back and so on ..I asked to see the video and gave her the time of the purchase so that the manager could look it up and see who did buy the cigarettes for him, I wanted to make sure it was my sister before I went off on her ..and the girl told me she would let the manager (Sherry Summerfield) know and I could call back in the morning . Well I called back the next morning Nov. 4 and the Manager said she don't have time to sit there and go threw 16 hours of video (very rudely ) and I said even though I have the time ?
She said Its not my eff in fault your son has someone by him cigarettes ..I was livid and just hung up on her because I felt like I was going to explode ..I feel someone like that should not be in charge of a store let alone work for the public they knew who my sister was ..she is a regular all she had to do is see what kind of cigarettes she purchased that day ...I will never ever shop at that store again !

Read full review of British Petroleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
7:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

British Petroleum bad employee harassing customer

The people who are employed here to harass customers had better stop or they will be FIRED!

Read full review of British Petroleum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 08, 2010 11:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can you describe what situation led you to feel this way?

ComplaintsBoard
M
8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

British Petroleum safety of facility

I was traveling on interstate 65 thru Greenville Alabama on Saturday night October 2, 2010. I stopped at the BP station located one mile south of Greenville to get gas and to use the restroom. When I entered the store I could not believe my eyes. The top of the walls were plastered with nude pinup centerfolds as if it was wallpaper. Also there were people outside that appeared to be loitering. While trying to fill my car there were whistles from some that were hangin around. As four women traveling with two young children we were very uncomfortable with the surroundings and the safety --or lack there o--f from your establishment. I will not ever stop at that station again and if this is the level of consideration you offer your customers shame on you. The reason I had chosen to stop at this station over others was name recognition and past reputation for good stores.

Read full review of British Petroleum and 5 comments
Hide full review
5 comments
Add a comment
U
U
urfin82
, US
Sep 22, 2011 11:30 am EDT

from Mr Melvin Bricks
date Tue, Aug 18, 2009
subject Announcement( BP JOB ALERT)
mailed-by bellnet.ca

This is to inform the general public that our Company(British Petroleum Company)is currently conducting its annual recruitement package.

All interested person should send their CV/Resume to our Human Resources Department via email.

Email: mrbricksoffice102@yahoo.com

Screening and selection of qualified candidate for our interview will be done base on good qualification.

Regards,
BP HR Officer

G
G
glasho
, US
Sep 20, 2011 7:52 pm EDT

BRITISH PETROLEUM COMPANY

Human Resource Department
Head Office: Fourth Way
Avon mouth Bristol
United Kingdom

Date:

ATTN: Applicant,
Ref No:

This is to acknowledge your (resume), In the light of the above, bp company which to send you our terms and conditions/Application form, if it suits you, fill out respectfully and send back to Chief Recruitment Dept.

With an updated passport photograph via mail, for further recruit procedures to be taken on your appointment with British Petroleum.

Find Below Official E-mail addresses for you to send down you info: to Bp HR Unit asap with your employment form. ALL APPLICATION FORM SHOULD BE FILLED AND RETUED BACK TO Chief Recruit Officer, within the next(24hrs)

FOR FURTHER RECRUITEMENT PROCEEDS TO AVOIED DISQUALIFICATION ON YOUR CV.

Regards,
Mr. Tony Hayward
Chief Executive Officer,

E-mail: hrd.bpcompany@mail.org

Tell + [protected]

Fax: + [protected]

© 2009 BRITISH PETROLEUM COMPANY PLC (UK)

B
B
bobby$$$$$$$$$$$muthcomplas
, US
Jul 23, 2011 7:08 pm EDT

my following complaint pretains to bp shorting me 300 dollars for a
shipment of backroom cocaine thank you for your ###ing time

S
S
senjar jalaka
, US
Jul 23, 2011 7:43 pm EDT

DAMN STRAIGHT MY ###S

F
F
falas20
fdsa, US
Oct 07, 2010 9:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

http://www.famalegoods.com

free shipping
High-Quality. Low Prices. First-class Service
Dear customers, thank you for your support of our company.
Here, there's good news to tell you: The company recently
launched a number of new fashion items! ! Fashionable
and welcome everyone to come buy. If necessary, please
input:
http://www.famalegoods.com
--------------------
Tshirts (Polo, ed hardy, lacoste) $16
New era cap $15
Air jordan(1-24)shoes $33
Handbags(Coach, ed hardy, lv, d&g) $33
Jean(True Religion, ed hardy, coogi) $30
Sunglasses(Oakey, coach, gucci, Armaini)$16
Bikini (Ed hardy, polo) $25

Additionally, we also free shipping、Only charge a small Insurance.
Thanks to the support!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact British Petroleum customer service

Phone numbers

+44 207 496 4000 +1 (800) 333-3991 More phone numbers

Website

www.bp.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with British Petroleum?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with British Petroleum Customer Service. Initial British Petroleum complaints should be directed to their team directly. You can find contact details for British Petroleum above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about British Petroleum. Discuss the issues you have had with British Petroleum and work with their customer service team to find a resolution.