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boutique hair extensions / received no product but I was charged

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Contact information:
boutique hair extensions / secret stylist
361 Bay Street, Port Melbourne, VIC 3207
Port Melbourne
Phone: +61 3 9681 7789
Hi, my name is Joel Rivera and ordered hair extension products from this site on march 25 2009. I paid $487 AUD and i have received no product whatsoever. I have tried contacting them but they keep saying, they will ship it, yet it is now a month later and nothing has come in the mail. also, they seem to be operating on another site as well, this is it ( http://www.secretstylist.com.au/contact.html). please let me know what you learn. my email is storm288@hotmail.com


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A  26th of Apr, 2009 by 
Agree Disagree 0 Votes
I waited two months for my product from the same company and the quality was awful. I called around 20 times and it was just ridiculous. They refused any refund. They also have this website http://www.secretstylist.com.au/contact.html
I will keep an eye on this link for any updates.
A  8th of Aug, 2013 by 
Agree Disagree 0 Votes
Hi my name is Dallus Thompson, I bought 200 strands of so called remy hair extensions for 'Boutique Hair' The WORST hair extensions I have every had after 10 years of using them!!! After 3 weeks the hair was falling out in big clumps, was dry, and brittle. I used all the correct products, so this was no fault of my own. I then contacted 'Boutique Hair Extensions' they would not do anything for me just telling me they would have know it was faulty when the hair was packed. This is just stupid cause the hair has to worn to know if its faulty. I have done some research and there is some talk they mix horse hair in with the human hair. I have to say I have found really thick, dark strands in the extensions, that where way to thick to be human hair. DO NOT BUY!!!

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Customer Care Service
Suite E1, 63 - 85 Turner St, ,
Port Melbourne
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